Ctrip Reviews 2018

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4.8 Total Score
10 reviews
Summary

Overall, Ctrip has been around for years and use to have a solid reputation for trips to, from and throughout China. You can find low prices with a good number of exclusive discounts for your travel needs, but just make sure you understand the pros and cons by reading the Ctrip reviews and experiences from other customers below.

4.8Editor's score
Is Ctrip Legit & Safe?
5
Is Ctrip Reliable?
4.5
Ctrip Guarantee
4
Ctrip Prices
7
Ctrip Hidden Fees
3.5
Ctrip Ordering Process
6.5
Ctrip Help & Support
3
1.3User's score
Is Ctrip Legit & Safe?
1.5
Is Ctrip Reliable?
0.9
Ctrip Guarantee
0.9
Ctrip Prices
2.9
Ctrip Hidden Fees
1.2
Ctrip Ordering Process
1.2
Ctrip Help & Support
0.9
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Pros: Ctrip Review

Cheap last-minute tickets to cities all over China are prominently showcased on the site’s homepage, as per the Ctrip.com Reviews, so it’s quick and easy to see all of the best deals coming up in the near future.

They also make looking for a flight on a specific date as simple as possible, displaying all of the options available from the lowest price to the highest in a clear and straightforward format.

Download the handy Ctrip.com app to your mobile device and you can receive a 3% discount on your booking if you pay with an international credit card.

  • Low Price Guarantee
  • Free Cancelations
  • Secure Online Booking
  • Easy to Order

Cons: Ctrip Review

Bookings from anywhere other than mainland China may be subject to different policies and pricing, so it’s probably best to call the website’s customer service number in order to confirm before you book.

Bear in mind that if you do accidently purchase something that isn’t available to those outside of the mainland, a customer service representative from Ctrip.com will contact you to let you know if a cancellation or a price adjustment needs to be made.

That means that you’ll never be stuck with a booking that isn’t valid, according to the Ctrip.com Reviews.

  • Service Fee at Checkout
  • Prices Can Fluctuate

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Please leave your Ctrip review, feedback, or comments below. Thank you!

17 Comments
Show all Highest Rating Lowest Rating Add your review
  1. 0.5
    Is Ctrip Legit & Safe?
    10
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    10
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    10
    Ctrip Help & Support
    10

    Do not use this company they do not act within the EU law

    + PROS: None
    - CONS: They do not act within EU law
  2. 0.7
    Is Ctrip Legit & Safe?
    20
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    40
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    0
    Ctrip Help & Support
    10

    I am very upset with this company. When I booked my tickets there was no option to include a checked bag, and the booking said it included checked baggage. But after I purchased the tickets, the email confirmation says I have no checked baggage. I have a screen shot of the page where it says my ticket includes checked baggage, but this company refuses work with me and continues to be incredibly rude. I am quite frankly infuriated by this experience as I would not have purchased this ticket from this vendor if I had known the baggage was going to be so much more. I am going to dispute these charges with my credit card company since the booking I purchased is not the booking I received.

    - CONS: -Doesn't honor what their website says -Rude customer service -Gave me no option for checked bags, says I have checked bags, and is now saying I have to pay $70 for checked bags afterI've purchased the ticket.
  3. 1.25
    Is Ctrip Legit & Safe?
    50
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    80
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    10
    Ctrip Help & Support
    10

    Agoda, eLong, and just about any other Asian booking site will give you better customer service!

    + PROS: Prices
    - CONS: Hotel pictures not verified, booking is not actually automated, customer service is horrible, doesn’t accept Zhifubao(the most common payment system in China), hidden fees, misleading information about hotel amenities(breakfast being included when it isn’t), they will always blame the hotel or airline for their mistake, can be charged more than the quoted price, they will book foreigners at Chinese only hotels, and other things
  4. This company is a total scam. We purchased airline tickets online for Phnom Penh to Siem Reap in Cambodia. Even though we checked other sites and the flight was listed there it turned out to be a total scam. The flight had never existed. Ctrip phoned us twice after making the booking saying the flight might be cancelled. When we got to the airport the airport staff told us it was a scam and the flight had never existed. We have tried to get the money refunded but just keep getting excuses.
    Any replies that are posted on this site that support Ctrip would be written by themselves.

  5. Booked a hotel online last week on Ctrip. Found out that we had mixed up the check in dates by mistake. There was alot of going back and forth between us, Ctrip and the Hotel that we were booking – Regal Airport Hotel Hong Kong. This is my first time dealing with Ctrip, and safe to say will be my last time dealing with Ctrip and Regal Aiport Hotel. Ctrip’s customer service is bad, they do not seek alternative but instead insist that nothing can be done and request that we reach out to Regal Airport Hotel. Regal Airport Hotel insisted that we can only change our booking via Ctrip. I have dealt with Agoda and Expedia prior and have never experienced such bad and unhelpful customer service. PLEASE NEVER BOOK VIA CTRIP. (Spoke to Michelle and Ziki from Ctrip via the phone, and Win and Karen from Regal Airport Hotel).

  6. 0.2
    Is Ctrip Legit & Safe?
    0
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    0
    Ctrip Hidden Fees
    0
    Ctrip Ordering Process
    0
    Ctrip Help & Support
    10

    I made a hotel reservation. All confirmed and paid. Only to get a email notification next day that my reservation has been canceled due to a lack of room availability. Except I made another reservation through other site for same hotel same day. Ctrip is still posting the same hotel reservation even now after they canceled my reservation due to a lack of room availability. If that’s not a false advertisement to mislead customers, I don’t know what is.
    Their unprofessional way of conduct business is very disappointing and pretty upsetting because they wasted my time. Yet their customer service can only say that they are sorry. Oh well. I wouldn’t bother doing business with you again. Just want others to know that DON’T WASTE TIME TO DO BUSINESS WITH CTRIP.

  7. 0.5
    Is Ctrip Legit & Safe?
    10
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    10
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    10
    Ctrip Help & Support
    10

    Please don’t ever use this company. Please save your money and go through a reliable airline source.

  8. Please don’t ever use this company for booking your travel. They are a fraudulent shop out of China and they have an open investigation with the Federal Trade Commission. Everything that you read on their website is misleading. Even if you try to make changes within the first 24 hours or even one hour they will find a reason to keep your money.

  9. This business have been cold calling my guesthouse business for several weeks and anything up to 5 times a day from a blocked number. All contact was ignored and this then triggered them to call from a mobile 0435381188 and leave a voice mail lying to me and saying they wanted to book accommodation. When I returned the call I was set upon by a rude, aggressive individual with poor English, trying to promote their business to me. Uninterested, I politely declined and that’s when this indivual spoke loud,y over the top of me, disregarding what I’d just said and applying less ute akin to begging, that escalated to demanding. I sternly to,d them to stop making contact. Since this time I’ve received two abusive, threatening text messages continuing to pressure me and continuing to ignore my repeated requests for their contact th cease. This harassment has lead me to forward these communications to my phone carrier and police.

  10. 0.5
    Is Ctrip Legit & Safe?
    10
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    10
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    10
    Ctrip Help & Support
    10

    Their website is crabby which keep preset the booking date as the date your enrol. Having viewed serveral pages and packages, I selected one and at last found out the booking date was not the one I set but is the default enrolment date. Found out too late as I have paid, and the date has past when I check the email confirmation. They charged me no show with no system alert nor hotel enquiry (hotel claimed Ctrip did not provide my phone no. to them). Asked Ctrip for refund or change booking date and was rejected.
    Compare with other online hotel booking website, Ctrip is the worst and keep defaulting your booking date as your browsing date. Poor design and service. Would not recommend anyone to use it.

  11. 1.05
    Is Ctrip Legit & Safe?
    10
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    50
    Ctrip Hidden Fees
    50
    Ctrip Ordering Process
    10
    Ctrip Help & Support
    10

    I was traveling to Qingdao (China). Booked a room for 15$.
    Get confirmation that everything is OK. Arrived to hotel next day. They say I can`t stay there. I Call to support.
    They say that it`s website`s mistake. They found only another one hotel for me, but it costs about 50$. So I should pay more for this room and take a taxi to get there, as well. Talking about 15 min with manager.

    Manager : It`s all we can do for you.
    Me: Give my money back. I dont`t want to have any deals with you anymore.
    Manager: Ok. We will make a refund.
    Me: Thx.
    Manager: Ok. I’m glad that we solved your problem.

    Alone in unknown city.
    Don`t speak chinese.
    Sun goes down.
    Have no place to stay.
    «I’m glad that we solved your problem.»!!!

  12. Same to me. I just booked 2 plane tickets and no confirmation at all. I am really scared. will try to cancel.

  13. 0.25
    Is Ctrip Legit & Safe?
    10
    Is Ctrip Reliable?
    0
    Ctrip Guarantee
    0
    Ctrip Prices
    20
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    0
    Ctrip Help & Support
    0

    Tried to book a return ticket to Tokyo. Lowest prices shown and available. When I selected it and proceeded with the booking, an alert suddenly came out stating the price has changed, and it became 3 times more expensive. Suppose its a trick to entice people to proceed to take up tickets and changing prices thereafter.

  14. 0.5
    Is Ctrip Legit & Safe?
    20
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    10
    Ctrip Hidden Fees
    0
    Ctrip Ordering Process
    10
    Ctrip Help & Support
    10

    Supposed to sell rooms in certain Chinese hotels that are not represented by other international chains such as booking.com. But when you actually try to book a room, you will discover that this company actually holds no rooms from those hotels it claims to represent. An hour or so later it would tell you that there is a problem with your credit card (this couldn’t be true as all information was correct and no hindrance from the card’s issuing bank) and therefore your booking has been cancelled. Guess the reality is that Ctrip’s hotel info were from elsewhere online instead of buying in bulk from the hotels.

  15. 1.2
    Is Ctrip Legit & Safe?
    10
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    60
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    60
    Ctrip Help & Support
    10

    Be warned!

    Book a room for 3 nights, only to find out a few hours later that booking will be cancelled because hotel confirmed that there is no room available… They asked me to book for another room which i did, but again after a few hours room is still not available. So even if booking was not confirmed, they already charge me, for the 2 bookings and will only return my money after 1 month… VERY BAD SERVICE!!!

  16. Ctrip is great until you need a refund! 1-3 month is not acceptable in this high tech and global economy world! It us just their excuse to delay processing refund.
    Ctrip charged my credit card for one night accommodation when I booked a hotel in Shanghai. According to Ctrip that was because I booked this hotel 5 weeks before my arrival date, too early! So the only way they can guarantee a room for me is by charging my Visa, but the crazy thing is the hotel didn’t get the money, I had to pay the hotel the full amount when I check out, then get a refund from Ctrip about $15 Australian dollars less due to exchange rate! Never known a business would punish their customers by booking early, well you can’t really call 5 weeks before arrival early, can you! Just doesn’t make any sense.
    They offered to compensate 200 CNY to my loss but can’t process until I provide the same credit card which they used before to them again! By that stage I have had enough, told them to keep their lousy money. Do not use this site, not worth the hassle!

  17. Booked but status was processed and pending confirmation and waited for hours. Then saw all the negative comments here, freaked me out, especially the one which said that the credit card was used several times for unauthorised uber booking in China, so i quickly clicked the cancel but there’s still no confirmation email saying that the booking had been cancel. Saved the page which said cancelled and i’m prepare to go to war to make sure that they don’t charge me a single cent! Ya, better avoid than sorry… thanks guys!

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