Ctrip Reviews 2019

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Ctrip Reviews 2019
Ctrip Reviews 2019
Save $30 off

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

4.8 Total Score
2 reviews
Summary

Overall, Ctrip has been around for years and use to have a solid reputation for trips to, from and throughout China. You can find low prices with a good number of exclusive discounts for your travel needs, but just make sure you understand the pros and cons by reading the Ctrip reviews and experiences from other customers below.

4.8Expert Score
Is Ctrip Legit & Safe?
5
Is Ctrip Reliable?
4.5
Ctrip Guarantee
4
Ctrip Prices
7
Ctrip Hidden Fees
3.5
Ctrip Ordering Process
6.5
Ctrip Help & Support
3
2User's score
Is Ctrip Legit & Safe?
3.5
Is Ctrip Reliable?
1
Ctrip Guarantee
1
Ctrip Prices
6
Ctrip Hidden Fees
1
Ctrip Ordering Process
0.5
Ctrip Help & Support
1
Add your review  |  Read reviews and comments

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Pros: Ctrip Review

Cheap last-minute tickets to cities all over China are prominently showcased on the site’s homepage, as per the Ctrip.com Reviews, so it’s quick and easy to see all of the best deals coming up in the near future.

They also make looking for a flight on a specific date as simple as possible, displaying all of the options available from the lowest price to the highest in a clear and straightforward format.

Download the handy Ctrip.com app to your mobile device and you can receive a 3% discount on your booking if you pay with an international credit card.

  • Low Price Guarantee
  • Free Cancelations
  • Secure Online Booking
  • Easy to Order

Cons: Ctrip Review

Bookings from anywhere other than mainland China may be subject to different policies and pricing, so it’s probably best to call the website’s customer service number in order to confirm before you book.

Bear in mind that if you do accidentally purchase something that isn’t available to those outside of the mainland, a customer service representative from Ctrip.com will contact you to let you know if a cancellation or a price adjustment needs to be made.

That means that you’ll never be stuck with a booking that isn’t valid, according to the Ctrip.com Reviews.

  • Service Fee at Checkout
  • Prices Can Fluctuate

keywords: is Ctrip.com legit, is Ctrip.com safe, is Ctrip reliable?, Ctrip.com reviews 2019, is Ctrip.com reliable, is Ctrip legit?, is Ctrip safe?, Ctrip reviews 2019

Please leave your Ctrip review below and let us know:

  • How’s Ctrip’s selection, prices, support, etc.?
  • Is Ctrip a reliable site for hotel booking and flights?
  • How’s Ctrip cancellation policy and fraud?
  • Is Ctrip legit and secure for your travel booking needs?
  • What about Ctrip’s international flights?
5 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. I booked a train London to Ascot but received no reservation number it just took me to my bank website, deducted my payment and then crashed. I expected a confirmation E-mail but did not get one. I called them and spoke for over an hour and whilst the woman was polite she could not help without a confirmation number BUT IT WAS THEY THAT DID NOT SEND IT. The money was deducted from my account, I asked Southern Rail who said that no reservation had been made in my name. I am not saying this company are crooks but YOU will pay if they make a mistake. There is absolutely no recompense to you.

  2. 0.7
    Is Ctrip Legit & Safe?
    20
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    40
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    0
    Ctrip Help & Support
    10

    I am very upset with this company. When I booked my tickets there was no option to include a checked bag, and the booking said it included checked baggage. But after I purchased the tickets, the email confirmation says I have no checked baggage. I have a screen shot of the page where it says my ticket includes checked baggage, but this company refuses work with me and continues to be incredibly rude. I am quite frankly infuriated by this experience as I would not have purchased this ticket from this vendor if I had known the baggage was going to be so much more. I am going to dispute these charges with my credit card company since the booking I purchased is not the booking I received.

    - CONS: -Doesn't honor what their website says -Rude customer service -Gave me no option for checked bags, says I have checked bags, and is now saying I have to pay $70 for checked bags afterI've purchased the ticket.
    Helpful(0) Unhelpful(0)You have already voted this
  3. 1.25
    Is Ctrip Legit & Safe?
    50
    Is Ctrip Reliable?
    10
    Ctrip Guarantee
    10
    Ctrip Prices
    80
    Ctrip Hidden Fees
    10
    Ctrip Ordering Process
    10
    Ctrip Help & Support
    10

    Agoda, eLong, and just about any other Asian booking site will give you better customer service!

    + PROS: Prices
    - CONS: Hotel pictures not verified, booking is not actually automated, customer service is horrible, doesn’t accept Zhifubao(the most common payment system in China), hidden fees, misleading information about hotel amenities(breakfast being included when it isn’t), they will always blame the hotel or airline for their mistake, can be charged more than the quoted price, they will book foreigners at Chinese only hotels, and other things
    Helpful(0) Unhelpful(0)You have already voted this
  4. This company is a total scam. We purchased airline tickets online for Phnom Penh to Siem Reap in Cambodia. Even though we checked other sites and the flight was listed there it turned out to be a total scam. The flight had never existed. Ctrip phoned us twice after making the booking saying the flight might be cancelled. When we got to the airport the airport staff told us it was a scam and the flight had never existed. We have tried to get the money refunded but just keep getting excuses.
    Any replies that are posted on this site that support Ctrip would be written by themselves.

  5. Booked a hotel online last week on Ctrip. Found out that we had mixed up the check in dates by mistake. There was alot of going back and forth between us, Ctrip and the Hotel that we were booking – Regal Airport Hotel Hong Kong. This is my first time dealing with Ctrip, and safe to say will be my last time dealing with Ctrip and Regal Aiport Hotel. Ctrip’s customer service is bad, they do not seek alternative but instead insist that nothing can be done and request that we reach out to Regal Airport Hotel. Regal Airport Hotel insisted that we can only change our booking via Ctrip. I have dealt with Agoda and Expedia prior and have never experienced such bad and unhelpful customer service. PLEASE NEVER BOOK VIA CTRIP. (Spoke to Michelle and Ziki from Ctrip via the phone, and Win and Karen from Regal Airport Hotel).

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