Groupon.com Reviews 2018

Save 90% off Groupon
Groupon.com Reviews 2018
Groupon.com Reviews 2018
Save 90% off Groupon

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

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Is Groupon Safe,
Legit or Reliable Site Today?

7.1 Total Score
8 reviews
Summary

One negative aspect of Groupon reviews would be the limitations on their Groupon Reserve feature. This feature makes reservations with merchants available to customers, which may include a discount, and voucher deals for certain merchant goods and services. Through Groupon Reserve, Groupon.com provides the reservation program but does not guarantee the reservations or discounts provided by merchants. Groupon.com is not responsible for the service, eligibility, or termination of the merchant or the merchant’s reservation. In addition to that, Groupon review may terminate a customer’s use of Groupon Reserve and prohibit them from making further reservations for any reason. There have been complaints for slow shipping for items purchased and Groupon.com is working with companies who ship the items themselves. Considering all of the variables that Groupon review is working with and the thousands of sales they make, overall they have satisfied customers.

7.1Expert Score
Is Groupon Safe or Legit?
8
Is Groupon Reliable?
8
Groupon Guarantee
6.5
Groupon Prices
8.5
Groupon Hidden Fees
7
Groupon Shipping Delivery
6
Groupon Help & Support
6
3.6User's score
Is Groupon Safe or Legit?
3.1
Is Groupon Reliable?
2.8
Groupon Guarantee
3
Groupon Prices
5.2
Groupon Hidden Fees
3.3
Groupon Shipping Delivery
4.1
Groupon Help & Support
3.8
Add your review  |  Read reviews and comments

Pros: Groupon.com Review

The best thing about Groupon reviews is the Groupon Promise.

Groupon.com always has customer satisfaction in mind, so they have established a way in which customers are guaranteed a fantastic experience.

If you use a Groupon voucher before its’ promotional value expires, take a Getaways trip, or attend a GrouponLive event and are disappointed by your experience, Groupon.com will work with you to rectify the situation or they will give you a refund.

In addition to this Groupon Promise, Groupon review shows that they will honor your refund requests if a business happens to close permanently, if an event is canceled or rescheduled, or if a business refuses to accept your unredeemed Groupon voucher.

    • Refund Policy Varies
    • 14 Day Return on Goods
    • Public Company
    • US $2.573 Billion Revenue
    • Over 10,000 Employees

Cons: Groupon.com Review

Groupon reviews would be the limitations on their Groupon Reserve feature.

This feature makes reservations with merchants available to customers, which may include a discount and voucher deals for certain merchant goods and services.

Through Groupon Reserve, Groupon.com provides the reservation program but does not guarantee the reservations or discounts provided by merchants.

Groupon.com is not responsible for the service, eligibility, or termination of the merchant or the merchant’s reservation.

In addition to that, Groupon review may terminate a customer’s use of Groupon Reserve and prohibit them from making further reservations for any reason.

There have been complaints for slow shipping for items purchased and Groupon.com is working with companies who ship the items themselves.

Considering all of the variables that Groupon review is working with and the thousands of sales they make, overall they have satisfied customers.

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Please leave your Groupon review, feedback, or comments below. Thank you!

9 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.5
    Is Groupon Safe or Legit?
    10
    Is Groupon Reliable?
    10
    Groupon Guarantee
    10
    Groupon Prices
    10
    Groupon Hidden Fees
    10
    Groupon Shipping Delivery
    10
    Groupon Help & Support
    10

    Groupon advertise the Amount Paid never expires and you will never lose this even if the voucher expires. Had a situation where the voucher expired and wanted to use the Amount Paid, but the vendor will not honor it. Groupon will not honor the amount paid either. They completely ignore the issue and offer me 6 groupon buck to shop with them again. The logic here??

    + PROS: NO Pro
    - CONS: bad customer support
    Helpful(0) Unhelpful(0)You have already voted this
  2. 3.75
    Is Groupon Safe or Legit?
    80
    Is Groupon Reliable?
    80
    Groupon Guarantee
    80
    Groupon Prices
    100
    Groupon Hidden Fees
    10
    Groupon Shipping Delivery
    80
    Groupon Help & Support
    100

    My husband and I had tickets to see Mannheim Steamroller at the Fox in Riverside. We enjoyed a few songs (although there were several blasts from the sound system). The orchestra went to an early break and came back and tried again. No luck. They had to cancel the show. This was on a Friday night.
    I contacted Groupon on Monday morning. I spoke with a very friendly and helpful customer service rep. He refunded my money while I was on the phone and I checked my bank account and there it was! So easy and thank you Groupon! I will tell others about you.

    Helpful(0) Unhelpful(0)You have already voted this
  3. 0.75
    Is Groupon Safe or Legit?
    10
    Is Groupon Reliable?
    10
    Groupon Guarantee
    10
    Groupon Prices
    60
    Groupon Hidden Fees
    0
    Groupon Shipping Delivery
    10
    Groupon Help & Support
    10

    I signed up for Groupon while on vacation in San Diego on November 2nd. Online person was helping. When I asked about printing he told me I would receive a message. LIE. Agent never told me I could not use the groupon on the day purchased. This was my first time. I live in Philadelphia and we left the next day Nov 3rd for home. Can’t go to san Diego zoo from Philadelphia. I paid $78 to Groupon then paid $104 to Zoo. They refused to refund my money. This is bad business. In my opinion Groupon is a sleazy company. They took $78 from me, a first time customer, then they have the nerve to say too bad, you screwed up!!!!

    Well fool me once shame on you. Fool me twice shame on me. There will not be a second time Groupon. I alreasy unsubscribed from you deceitful deplorable service.

    + PROS: Prices
    - CONS: Unreliable, not informative to first time customers, dishonest business practices, poor customer service, over all poor performance.
    Helpful(0) Unhelpful(0)You have already voted this
  4. 0.2
    Is Groupon Safe or Legit?
    0
    Is Groupon Reliable?
    10
    Groupon Guarantee
    10
    Groupon Prices
    0
    Groupon Hidden Fees
    0
    Groupon Shipping Delivery
    0
    Groupon Help & Support
    10

    I encountered an issue with a missing hotel reservation purchased through Groupon and I have received terrible customer service from Groupon. I will be booking directly with the hotels in the future.

    Helpful(0) Unhelpful(0)You have already voted this
  5. I think this is terrible! How did you find out the merchant charged me $44.00. Shipping cost should have only been $24.00. Why are you letting the merchant get away with this? A copy of the transaction below which showing amount charged, who made the charge, what was charged and date of charge.

    Am I the only Groupon customer having this issue. I want Groupon to settle this with the merchant. This is your issue until it is resolved. You have sent me several different resolutions to this matter and none were satisfactory. If this is not settled this week. I will be left to alert the media. I have all of our correspondences to give them, plenty of proof of poor quality in monitoring your merchants and follow up.

    12/07/2016
    Hideadditional information for activity type debit cards -191.40CHECKCARD 1205 SPLASH WINES 844-4449311 ID 24786636341006987078447
    Edit Description
    activity type debit cards
    status type icon cleared
    Cleared. Select to mark activity type debit cards -191.40 CHECKCARD 1205 SPLASH WINES
    844-4449311 ID 24786636341006987078447 as Reconciled -191.40 825.89

    Type:Debit cardPurchaser:BERNICE G TUCKER

  6. 0.5
    Is Groupon.com Legit & Safe?
    10
    Is Groupon.com Reliable?
    10
    Groupon.com Guarantee
    10
    Groupon.com Prices
    10
    Groupon.com Hidden Fees
    10
    Groupon.com Shipping Cost
    10
    Groupon.com Shipping Delivery
    10
    Groupon.com Help & Support
    10

    See pros and cons for my Groupon review.

    + PROS: Prices and offers.
    - CONS: 1. Most of the support people are from India. They have no understanding of barely anything that's going on so you won't get a resolution. 2. Everything I returned for any issues, was returned to me as a Groupon Credit. They force you to use the app again. 3. I tried to use it and everything I bought was automatically refunded back to them. So I was NEVER able to get or use my money. 4. I contacted them for 3-4 months straight they would not assist me over the phone saying a concern specialist is going to email you. We can't help you, you just gotta wait until they feel like emailing you and helping you. Well it's been 6 months and I have yet to get a resolution or my money back. 5. They end chats while you're still chatting with them. EXTREMELY RUDE. Not to mention the phone. They also don't detail or inform you of what the issue is, they just say wait until that department emails you like wtf? My money its just gonna sit there? Can I get a refund? They refused. WOW Groupon is officially a SCAM APP. Do not buy from there. Everything you get is cheaply made and or defective. Don't expect your money back either or any support from customer service. GROUPON HOPE YOU ARE READING YOU ARE ALL SCAMMERS.
    Helpful(0) Unhelpful(0)You have already voted this
  7. 2.5
    Is Groupon.com Legit & Safe?
    30
    Is Groupon.com Reliable?
    10
    Groupon.com Guarantee
    10
    Groupon.com Prices
    90
    Groupon.com Hidden Fees
    90
    Groupon.com Shipping Cost
    80
    Groupon.com Shipping Delivery
    80
    Groupon.com Help & Support
    10

    I purchased play tickets on Aug 3 for a show on Sept 17. I purchased early so I could get a good seat but I was never able to print out my ticket. By the end of August I started to email and call to find out why, that’s when I was informed that I would not be able to print my ticket until the day of the show. I asked for a refund since it had been a month and I still did not have the product that I purchased. I wanted to just go to the ticket office website and purchase a ticket at full price so I could go to the show but I was told that I could not get a refund and the only thing that I could do is give the ticket away but they would not issue me a refund. The only thing I could do is wait. The day before the show I went back to groupons website to see if I could print the tickets only to find that they canceled the offer and refunded all the tickets with no explanation. The tickets are no longer available and I can not see the play that I’ve waited so long to see. I believe groupon sellers sells the tickets and makes you wait to print the actual tickets to see if they will sell them at full price. If they don’t, groupon ticket holders will get the seats that’s left over, and if they do sell all of the seats at regular price then the groupon ticket holders are just out of luck. That’s what I think happens.

    + PROS: Prices
    - CONS: Customer Service is the pits
    Helpful(1) Unhelpful(0)You have already voted this
  8. 1.3
    Is Groupon.com Legit & Safe?
    10
    Is Groupon.com Reliable?
    10
    Groupon.com Guarantee
    10
    Groupon.com Prices
    50
    Groupon.com Hidden Fees
    50
    Groupon.com Shipping Cost
    60
    Groupon.com Shipping Delivery
    10
    Groupon.com Help & Support
    10

    I’m in the UK and spoke to a Groupon CS chap last Thursday. In light of the circumstances of my complaint a refund of money was agreed. Nothing received so rang again to be told by different CS person that I had been refunded in vouchers and cash refund had never been agreed (inferring I was a liar). I’d already taken a photo of screen stating ‘refunded back to orginal method of payment’ against the actual order details and have sent email and photo but not heard anything yet. Unfortunately because Groupon are sneaky and have already credited my Groupon account in vouchers Barclaycard can’t refund me. I’m spreading the word far and wide that Groupon Customer Service personnel can’t be trusted.

    + PROS: Cheap goods which don't always look top quality.
    - CONS: Dreadful Customer Service.
    Helpful(1) Unhelpful(0)You have already voted this
  9. 4.65
    Is Groupon.com Legit & Safe?
    100
    Is Groupon.com Reliable?
    90
    Groupon.com Guarantee
    100
    Groupon.com Prices
    100
    Groupon.com Hidden Fees
    100
    Groupon.com Shipping Cost
    80
    Groupon.com Shipping Delivery
    80
    Groupon.com Help & Support
    100

    Never had a problem with groupon . If you had contacted them they would have givrn your son a refund

    + PROS: Good deals and great customer service. Had to get a refund twice because the merchant closed down or could not get an appontment for the service bought at a convenient time. Friendly, quick service and the phone was answered by a real person !
    - CONS: None experienced
    Helpful(1) Unhelpful(0)You have already voted this

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