TigerDirect Reviews 2024

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Is TigerDirect Legit, Good & Safe?

7.9 Total Score
Summary

When looking at TigerDirect as a whole, they do have a lot to offer for computing and office needs. I would recommend that they streamline their returns process to make it less confusing and straightforward for the customer. Aside from that and the fact that there aren’t warranties provided through TigerDirect, they have a huge selection of products to choose from. Most of these products carry their own manufacturer warranties, so a warranty from TigerDirect is not needed. I like that TigerDirect offers same day shipping, as this can be a huge benefit if you need an item as soon as possible. Their customer support is also fairly good, and easy to deal with.

Is TigerDirect Legit & Safe?
8
Is TigerDirect Reliable?
7.5
TigerDirect Warranties/Guarantee
6
TigerDirect Prices
8.5
TigerDirect Hidden Fees
8.5
TigerDirect Shipping Cost
7.5
TigerDirect Shipping Delivery
8
TigerDirect Help & Support
9
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PROS for TigerDirect Reviews 2020
TigerDirect is an online store for all things that involve technology and office.  They offer several different brands of ultra-books, laptops, desktops, Macs and peripherals.  If there is anything that you need for your office, business or home, you can count on TigerDirect to have it.  They are able to offer excellent prices on most of their products and pass those savings onto you.  They even have free shipping on some items through promotions and some smaller items. TigerDirect advertises that same day shipping is available for their products which means you should get your order very soon thereafter.  They also have a 15 day money back guarantee on any products that have defects or are dead on arrival.  Damaged Shipments and unopened software can be returned but only in a 7 day window.

  • Free Shipping on Some Items
  • Same Day Shipping Available on Some Items
  • 15 Day Money Back Guarantee for DOA Products
  • Large Selection of Computers, Hardware, Software and Office Products
  • Customer Service Support Available Account Representatives

CONS for TigerDirect Reviews 2020
There were several things that I found about TigerDirect that I thought should be changed.  First off, they have no warranties except those provided through manufacturers.  This can be a hassle to deal with because now you have to track down the original manufacturer.  If this doesn’t work then you can talk to TigerDirect, but they will most likely not have a warranty for the product.  There are some items in the TigerDirect inventory that are not returnable.  I would suggest that you fully understand which items aren’t returnable so you are aware before you buy.  The return process can also be very confusing and potentially take a long time.  There are several different rules as to what is returnable, how many days you have to return it, and if you will have to pay a restocking fee or not.  Although most shipping happens within a few days, TigerDirect admits that some items take an exceptionally long time to ship.  This is because some of them ship directly from the manufacturer and can be located on the other side of the globe, or be on a substantial back order.

  • Warranties Only Available through Manufacturers
  • Some Items are Not Returnable
  • Lengthy and Confusing Returns Process
  • Shipping Can Take up to 30 Days

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