ModCloth Reviews 2020
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About: ModCloth Review
The website ModCloth.com has grown into one of the leading vintage-style women’s outfit providers on the web right now. Starting from a college dorm room by two high school couples, the company has now over 350 employees at offices in Los Angeles, Pittsburgh and San Francisco.
Pros: ModCloth Review
Women who are looking for vintage-style clothing and fashion right now can visit the ModCloth.com website for their needs. You can shop for a vintage yet trendy outfits here on categories such as tops, outerwear, shoes, swimwear and much more. The company has an A+ BBB accreditation due to the positive ModCloth reviews they have received from most customers. Many of these reviews have also praised the excellent customer service and fast shipping provided by the company.
- 30 Day Refund & 90 Day Exchange Policy
- A+ BBB Accredited Company
- Women’s Vintage Style Clothing Online
- Fast Shipping & Excellent Customer Service
Cons: ModCloth Review
The only drawback that you might read from the ModCloth.com reviews is that there are some complaints on the quality of the products received upon delivery. Some folks have received clothing that had stains, rips or tears and has requested a refund or exchange already. The good thing about this is that ModCloth.com is easy to deal with. They have provided refunds and exchanges accordingly and can help customers within 24 hours upon receiving their items.
- Issues with Product Quality Upon Delivery
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I ordered from ModCloth the first time and they shipped the WRONG shoe SIZE. Upon receiving the order, I immediately contacted customer service regarding this issue. I received a response stating that my size was STILL IN STOCK and that they’ve shipped me the correct size. The following day, I received another email from Rachel, the customer care representative, stating that they again, made a mistake, and that my size was NOT available. Had ModCloth actually shipped the CORRECT SIZE initially, maybe it would not have run out of stock. To state that they still had my size and then retract that a day later added to the frustration.
The customer care rep stated that she can offer a 20% discount. 20%, really? I had a 15% off code as a new customer. That was not enough to quell my frustrations with them for their mistake. Additionally, they currently have a 30% dresses and sale items, but can’t give me a 30% off due to their mistake. That is beyond me.
All I do is shop at online retailers, so I have plenty of experience with customer service. ModCloth does not care about keeping their customers satisfied. Stay away from this online retailer. I refuse to shop here ever again, even if they provide me with a 50% off code!
STAY AWAY!