We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.
Is MyTheresa a Legit Website with Authentic Clothing?
Overall, MyTherese.com who started in 2006 is a legit website with a one-of-a-kind selection of authentic luxury brands for fashion clothing, shoes, and accessories from 180 best designer collections, and 500+ new arrivals weekly from the runaway.
There are some negative MyTheresa reviews though (stated below) and complaints online to be aware before buying.
Most Positive MyTheresa Reviews Said They Liked:
- average of 2 days for delivery to 130+ countries worldwide
- fast 1 day delivery on orders to Germany
- shipments are with DHL or FedEx, and tracking is provided
- free returns and exchanges within 30 days (must be in “original condition”)
Most Negative MyTheresa Reviews Said:
- lengthy return and refund process
- customer service can be hard to deal with sometimes
- a couple of customers were sent the wrong item
There are many online fashion retailers today and one of the leading shops at this time based out of Europe is MyTheresa.com.
The company started out as a small online shop back in 2006 and has been in association with the multi-brand store known as THERESA, which is one of the pillars of fashion in Munich for 25 years and above.
People can expect to find over 250 of the best international designers you can trust for the best fashion.
Aside from that, excellent customer service and reliable delivery are available for use.
Read more on this MyTheresa review to find out what else the online store can do for you.
Pros: MyTheresa Reviews
One great thing about shopping for fashion at MyTheresa.com is that they continually update their New Arrivals page which features:
Here you will find an updated list of items that are popular over the week based on fashion cities around the world such as Milan, Paris and London.
Bags, shoes, dresses, coats, boots and even dresses are all available here to acquire.
The most common positive MyTheresa reviews are about:
- 30 Days Return Guarantee (they provide return shipping label)
- Safe & Secure Checkout Process
- New Arrivals Each Week
- Track Your MyTheresa Order Shipment
People can also view the hottest fashion outfits of the past weeks, allowing them to purchase these items directly from the website.
Cons: MyTheresa Reviews
Although the shop offers free shipping after reaching past a certain order price, people that go below that would often have to pay a fee just to get their items delivered to their doorstep.
As stated above, during this time (April 2020), shipping deliveries may be delayed.
This is a negative factor that will be mentioned in this MyTheresa review, as it is important for people to know all about the brand.
Most people would be expecting free shipping offers for those that live within the country of Germany but they won’t be seeing that from this brand.
It is important that you take note of this before you close an order from the website.
- Customer Service is Slow at Times
- Delay in Shipping for Certain Items
Top Gliks FAQ’s
Is MyTheresa a Legit Website with Authentic Clothing?
Where is my order?
You will receive an email with your parcel’s tracking number as soon as DHL or FedEx has picked it up from our warehouse. You can track the status of your order to find out where it currently is and when it will get delivered at any time using this tracking number.
Track Your Status
As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
SHIPPING AND DELIVERY TO USA
For deliveries to the USA the price of the item already includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns.
What is your return policy?
All purchased items can be returned free of charge – including reduced items. If you would like to repeal your contract of purchase, you may choose one of the following two options:
1.) You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, a fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template. After sending us your cancellation form, please return the items within 14 days.
2.) Your repeal of purchase will automatically take effect if you return the items within 30 days.
Please note that we can only accept returns from the country which the shipment was sent to. For more specific information, please refer to the “returns” section.
What is your exchange policy?
All purchased items can be exchanged within 30 days of receipt, free of charge – including reduced items. The exchange policy only applies if the items are in mint condition i.e., have not been worn, altered or washed and all tags have to be attached. Return/exchange shipments have to be sent using the service used for the original delivery (DHL or FedEx).
Please be aware that we can only exchange an item for the same item in a different size. We can only accept exchanges from the country in which the shipment was sent to. For more specific information, please refer to the “exchanges” section.
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