MyTheresa Reviews

mytheresa reviews 2020 is mytheresa legit authentic
7.7/10 (Expert Score)
Product is rated as #76 in category Clothing & Apparel

Independently owned. Opinions are ours. Reviews are from legit customers. May earn money from affiliate links.

Is MyTheresa Legit and Authentic Clothing?

Overall, MyTherese.com is a legit site that started in 2006 (owned by Neiman Marcus) sells clothes from over 250 authentic luxury brands (Gucci, Dolce&Gabbana, Prada, Burberry, and more).

They seem to have reliable 2-day shipping to 140 countries worldwide, but with that said there some negative MyTheresa reviews though (stated below) and complaints online to be aware of before buying.

Leave Your MyTheresa Review

is mytheresa legit and authentic

Pros: MyTheresa Reviews

legit mytheresa review 2021 service delivery

One great thing about shopping for fashion at MyTheresa.com is that they continually update their New Arrivals page which features:

Here you will find an updated list of items that are popular over the week based on fashion cities around the world such as Milan, Paris, and London.

Bags, shoes, dresses, coats, boots, and even dresses are all available here to acquire.

The most common positive MyTheresa reviews are about:

People can also view the hottest fashion outfits of the past weeks, allowing them to purchase these items directly from the website.

You can sign up for MyTheresa to get exclusive pre-shopping events and savings.

mytheresa review vip exclusive savings good

Cons: MyTheresa Reviews

    • lengthy return and refund process
    • customer service can be hard to deal with sometimes
    • a couple of customers were sent the wrong item

Although the shop offers free shipping after reaching past a certain order price, people that go below that would often have to pay a fee just to get their items delivered to their doorstep.

mytheresa shipping worldwide review

As stated above, during this time (April 2021), shipping deliveries may be delayed.

my theresa shipping delivery usa review

This is a negative factor that will be mentioned in this MyTheresa review that shipping will take longer than usual.

It is important that you take note of this before you close the order from the website.

The most common negative MyTheresa reviews are about:

    • Customer Service is Slow at Times
    • Delay in Shipping for Certain Items
    • Extra Charges for DHL Shipping

About MyTheresa.com

There are many online fashion retailers today and one of the leading shops at this time based out of Europe is MyTheresa.com.

MyTheresa is currently offering a 15% off coupon code and free shipping (code: GIFT15).

The company started out as a small online shop back in 2006 and has been in association with the multi-brand store known as THERESA, which is one of the pillars of fashion in Munich for 25 years and above.

People can expect to find over 250 of the best international designers you can trust for the best fashion.

Aside from that, excellent customer service and reliable delivery are available for use.

Read more on this MyTheresa review to find out what else the online store can do for you.

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Save up to 70% with a limited sale on designer clothes and shoes with MyTheresa.com.

MyTheresa Review Videos

SAINT LAURENT TOY LOULOU HANDBAG UNBOXING FROM MYTHERESA.... NOT WHAT I EXPECTED‍♀️

SAINT LAURENT UNBOXING FROM MYTHERESA NOT WHAT I EXPECTED ‍♀️ ***DISCLAIMER: I normally film videos 2-3 weeks in advance, or whenever ...

Biggest EVER Designer Haul with Mytheresa Reviews | Tamara Kalinic ad

Thank you for watching! Connect With Me On Instagram @tamara IN THIS VIDEO: I wanted to show you some of the items I purchased on mytheresa.com one of ...

MyTheresa.com Review UNBOXING |Jerusha Couture

If you like this video THUMBS UP!! Let me know if you like these guys?? mytheresa has a wide selection of designer items and trust me they are super fast ...

Mytheresa Review unboxing | Gucci edition

mytheresa #gucciophidia #bag #luxuryitem SUBSCRIBE TO MY CHANNEL NOW ...

AUTUMN DESIGNER HAUL ON MYTHERESA.COM | TAMARA KALINIC Review

MY INSTAGRAM @tamara MY BLOG www.theglamandglitter.com. *ITEMS I GOT* FENDI KNIT http://bit.ly/2ysnJCX FENDI COAT http://bit.ly/2yrECOq...

Unboxing YSL LouLou Bag from MyTheresa

Hello everyone! I hope you find this unboxing of the MEDIUM YSL LOULOU BAG from MYTHERESA.com useful. Link to the bag I purchased in the black: ...

BURBERRY BAG UNBOXING | SUSTAINABLE LUXURY & MYTHERESA REVIEW

Hi everyone! Thank you so much for all the positivity in the comment sections in the last few videos. I truly appreciate all your support and "Hi!" to all my new ...

MY FIRST VERSACE BAG FROM MY THERESA UNDER $800 & WHAT FITS

HELLO EVERYONE!!! Hope everyone is keeping safe and sane lol. link to Versace bag: ...

Frequently Asked Questions in 2021

Any coupons?

MyTheresa is currently offering a 15% off coupon code and free shipping (code: GIFT15).

Up to 70% off at MyTheresa

Start date: December 1, 2019 End date: January 1, 2021
Up to 70% off at MyTheresa
Shop Sale
Mytheresa.com
Where’s my order?

You will receive an email from MyTheresa with your parcel’s tracking number as soon as DHL or FedEx has picked it up from our warehouse. You can track the status of your order to find out where it currently is and when it will get delivered at any time using this tracking number.

Track Your Status As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided by MyTheresa customer support.

Check the status of your DHL order.
Shipped with FedEx:

Check the status of your FedEx package.
SHIPPING AND DELIVERY TO USA
For deliveries to the USA the price of the item already includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns.
What’s the return policy?

All purchased items from MyTheresa.com can be returned free of charge – including reduced items. If you would like to repeal your contract of purchase, you may choose one of the following two options:

1.) You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template. After sending us your cancellation form, please return the items within 14 days.

2.) Your repeal of purchase will automatically take effect if you return the items within 30 days.

Please note that we can only accept returns from the country to which the shipment was sent. For more specific information, please refer to the “returns” section.

How to return outside Europe?

As you can see below, the steps you must take to return your item(s) with MyTheresa are:

  1. Use the enclosed return form, and make sure you indicate which items and why you are returning them.
  2. Put the return form with your items in the original package.
  3. Fill out the 3 copies of the “Returns Pro-Forma Invoice Form,” and put all copies in the transparent envelope and attach it to your package without closing it. These are required for customs, so it’s important you put all 3 copies with it. 
  4. Choose between shipping DHL or FedEX.

mytheresa reviews return policy good1

mytheresa reviews return policy good2

What’s your exchange policy?

All purchased items can be exchanged within 30 days of receipt, free of charge – including reduced items. The exchange policy only applies if the items are in mint condition i.e., have not been worn, altered, or washed and all tags have to be attached. Return/exchange shipments have to be sent using the service used for the original delivery (DHL or FedEx).

Please be aware that MyTheresa only exchanges an item for the same item in a different size. We can only accept exchanges from the country to which the shipment was sent. For more specific information, please refer to the “exchanges” section.

How to exchange outside Europe?

Here’s are the steps to follow to exchange your item(s) with MyTheresa:

  1. First, you must contact MyTheresa’s customer service to make sure they have your item and size to exchange with. You can email MyTheresa at customercare@mytheresa.com, or call them at 1-888-550-9675.
  2. Once confirmed your exchange is good with MyTheresa customer service, then get your enclosed exchange and return forms that should have come with your item, and fill out which items you’re returning and why.
  3. Put the exchange and return forms with your item(s) in the original box them it came in.
  4. Next, you’ll need to fill out the “Return Pro-Forma Invoice,” and insert 3 of the 4 copies in the see-through envelope and attach it to your box/package without closing it.
  5. Call and arrange a pick-up with the same shipping carrier used, which be either DHL or FedEX.
  6. After your carrier driver has checked the return shipment then close and secure your box.
  7. Once MyTheresa receives your item(s) they will send you a confirmation receipt via email.
  8. Once MyTheresa confirms your item (s) they will send your new item(s) out for exchange immediately..

legit-mytheresa-reviews-exchange-policy-1

legit-mytheresa-reviews-exchange-policy-2

legit-mytheresa-reviews-exchange-policy-3

Helpful links (returns, contact us, etc.)

Top 3 Alternative Sites To Try

1. FARFETCH carries the world’s best luxury fashion up to 50% off with free returns, fast shipping, and international click and collect.

farfetch vs mytheresa reviews

2. MatchesFashion carries top designer brands for up to 60% off with free shipping and returns.

matchesfashion vs mytheresa reviews

3. ModaOperandi carries designer brands for up to 70% off, again similar to MyTheresa.

moda operandi reviews clothing

MyTheresa Review Videos

SAINT LAURENT TOY LOULOU HANDBAG UNBOXING FROM MYTHERESA.... NOT WHAT I EXPECTED‍♀️

SAINT LAURENT UNBOXING FROM MYTHERESA NOT WHAT I EXPECTED ‍♀️ ***DISCLAIMER: I normally film videos 2-3 weeks in advance, or whenever ...

Biggest EVER Designer Haul with Mytheresa Reviews | Tamara Kalinic ad

Thank you for watching! Connect With Me On Instagram @tamara IN THIS VIDEO: I wanted to show you some of the items I purchased on mytheresa.com one of ...

MyTheresa.com Review UNBOXING |Jerusha Couture

If you like this video THUMBS UP!! Let me know if you like these guys?? mytheresa has a wide selection of designer items and trust me they are super fast ...

Mytheresa Review unboxing | Gucci edition

mytheresa #gucciophidia #bag #luxuryitem SUBSCRIBE TO MY CHANNEL NOW ...

AUTUMN DESIGNER HAUL ON MYTHERESA.COM | TAMARA KALINIC Review

MY INSTAGRAM @tamara MY BLOG www.theglamandglitter.com. *ITEMS I GOT* FENDI KNIT http://bit.ly/2ysnJCX FENDI COAT http://bit.ly/2yrECOq...

Unboxing YSL LouLou Bag from MyTheresa

Hello everyone! I hope you find this unboxing of the MEDIUM YSL LOULOU BAG from MYTHERESA.com useful. Link to the bag I purchased in the black: ...

BURBERRY BAG UNBOXING | SUSTAINABLE LUXURY & MYTHERESA REVIEW

Hi everyone! Thank you so much for all the positivity in the comment sections in the last few videos. I truly appreciate all your support and "Hi!" to all my new ...

MY FIRST VERSACE BAG FROM MY THERESA UNDER $800 & WHAT FITS

HELLO EVERYONE!!! Hope everyone is keeping safe and sane lol. link to Versace bag: ...

7.7 Total Score
MyTheresa Review Summary

MyTheresa.com, founded in 2006, is a legit site with over 13 years of experience selling 180 top luxury designer brand clothing, shoes, and accessories.

There are some negative MyTheresa reviews online, a few were saying that MyTheresa's customer service was slow at times to get the right support.

7.7Expert Score
Is MyTheresa Legit & Safe?
8.5
Is MyTheresa Reliable?
9
MyTheresa Guarantee
8.5
MyTheresa Prices
6
MyTheresa Shipping Cost
7
MyTheresa Shipping Delivery
7
MyTheresa Help & Support
8
2.3User's score
Is MyTheresa Legit & Safe?
6
Is MyTheresa Reliable?
6.5
MyTheresa Guarantee
5
MyTheresa Prices
5.5
MyTheresa Hidden Fees
6
MyTheresa Shipping Cost
5.5
MyTheresa Shipping Delivery
7
MyTheresa Help & Support
5.5
Add your review  |  Read reviews and comments

Please leave your MyTheresa Review below and let us know:

  • How’s MyTheresa clothing selection, prices, shipping, support, etc.?
  • Is MyTheresa legit and how’s their return policy?
  • Is MyTheresa a reliable and good site today?

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MyTheresa Reviews
MyTheresa Reviews

2 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 4.4
    Is MyTheresa Legit & Safe?
    100
    Is MyTheresa Reliable?
    100
    MyTheresa Guarantee
    80
    MyTheresa Prices
    60
    MyTheresa Hidden Fees
    100
    MyTheresa Shipping Cost
    80
    MyTheresa Shipping Delivery
    90
    MyTheresa Help & Support
    100

    Just received the self-portrait sequined cold-shoulder blouse, which I am loving it right now! The shipping delivery with mytheresa arrived in 2 days to Norway, which I thought was fast during this time, and it was free for me.

    + PROS: Shipping was free and arrived quickly for me
    - CONS: Cost I wish was lower, but it is luxury brands that are normally higher-end prices.
    Helpful(0) Unhelpful(0)You have already voted this
  2. 1.4
    Is MyTheresa.com Legit & Safe?
    20
    Is MyTheresa.com Reliable?
    30
    MyTheresa.com Guarantee
    20
    MyTheresa.com Prices
    50
    MyTheresa.com Hidden Fees
    20
    MyTheresa.com Shipping Cost
    30
    MyTheresa.com Shipping Delivery
    50
    MyTheresa.com Help & Support
    10

    They actually have a good selection of seasonal Gucci bags that are no longer available in the stores, but I had a problem with quality, which didn’t seem the best.

    + PROS: Good selection of seasonal Gucci bags that are no longer available in the stores or not available on Gucci online. Reasonable prices and the use of DHL delivery service is reliable.
    - CONS: There are hidden cost for returns. So you have to take the risk on your purchases and be willing not to ask for returns or exchanges, unless you want to pay the added cost. Also poor experience in a purchase of a Gucci bag. The store shipped me a bag which was poorly kept and the smooth lambskin leather was cracking.
    Helpful(0) Unhelpful(0)You have already voted this

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