Agoda Reviews 2019

Save up to 30% off Agoda
Agoda Reviews 2019
Agoda Reviews 2019
Save up to 30% off Agoda

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

Is Agoda Legit,
Reliable or Safe Today?

7.6 Total Score
4 reviews
Summary

Overall, the Agoda.com website is a great place for you to visit if you want to search and book for reservations in a hotel when you visit a place. People that do not know of any accommodation they can stay at can find it here at the website.


You can browse the hotels here with ease, providing people with images and amenities to make it easier to decide. It is even possible to read the Agoda.com reviews made by past travelers to know about their experience in one such hotel.

7.6Expert Score
Is Agoda Legit & Safe?
8.5
Is Agoda Reliable?
8.5
Agoda Guarantee
7.5
Agoda Prices
7
Agoda Hidden Fees
6
Agoda Help & Support
8
3.4User's score
Is Agoda Legit & Safe?
4.5
Is Agoda Reliable?
3.7
Agoda Guarantee
3.2
Agoda Prices
4.7
Agoda Hidden Fees
3
Agoda Help & Support
1.7
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About: Agoda.com Review

Agoda.com is one of the biggest and fastest growing online hotel booking platforms in the world today.

It was established in 2005 as a start-up business and has expanded quickly in Asia.

It was then acquired in 2007 by the world’s largest seller of rooms online – the Priceline Group – giving them even better services in the years to come.

Pros: Agoda Review

The website Agoda.com is a traveler’s best friend when it comes to finding hotels and other accommodations in places they plan to visit in the future. The reason for this is because they can search for available accommodations in their website in just a few searches.

The results on these are complete with the photos of the hotel, amenities, exact location and other traveler reviews.

You can read the traveler Agoda.com reviews directly when searching for a hotel here.

  • Easy Booking Cancellation Policy
  • Worldwide Hotel Reservations Service
  • Website is Easy to Use
  • Filter Hotel Searches by Rating

Cons: Agoda Review

However, the company holds an F rating at the Better Business Bureau website at this time. This can be because of a couple of reasons that can be read in the Agoda reviews made by their customers there.

First is that there are complaints about how they were being treated by their customer service. Many have filed against them regarding how rude their staff had handled their issues in the past.

The second is that there are issues also with regards to their refund policy that has been filed on the BBB website. Since each hotel will have their separate refund policy, this can be quite confusing and frustrating for customers to handle if they plan to do any cancellations in the future with Agoda.com.

  • F Rated in BBB
  • Complaints on Bad Customer Service

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Please leave your Agoda review, feedback, or comments below. Thank you!

5 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.5
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    10
    Agoda Hidden Fees
    10
    Agoda Help & Support
    10

    Agoda canceled my hotel reservations the day of arrival. 3 rooms for 7 ppl. No explanation . luckily there were still rooms available. You guys suck, will never use you again.

    + PROS: No pros
    - CONS: Unreliable unreachable
    Helpful(0) Unhelpful(0)You have already voted this
  2. Terrible experience, needed to cancel at last minute. Understood being charged for one night but was charged for both nights. Will never book with them again.

  3. 2.55
    Is Agoda Legit & Safe?
    80
    Is Agoda Reliable?
    40
    Agoda Guarantee
    50
    Agoda Prices
    80
    Agoda Hidden Fees
    50
    Agoda Help & Support
    10

    They never sent me an email receipt that I know of…had to check with the hotel to see if the reservation was made. It was…AND PAID for, even though the Agoda website does NOT list my booking. I wanted to check to see if my booking was refundable. The hotel says it doesn’t know and I would have to check with Agoda, which apparently has never heard of me. Kind of squirrely.

    + PROS: Good prices...seems to follow through with the reservation
    - CONS: Their record keeping is non-existent in my case. They made and paid the reservation according to hotel, but Agoda website says I have no bookings.
    Helpful(2) Unhelpful(0)You have already voted this
  4. 0.75
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    20
    Agoda Guarantee
    10
    Agoda Prices
    20
    Agoda Hidden Fees
    20
    Agoda Help & Support
    10

    Horrible customer service! I made one booking with them. Tried to cancel it before my trip and had trouble logging into the site and contacting someone who could help. They charged my credit card anyway. Had to dispute the charge with my bank. I would NOT book with them again!

    Helpful(1) Unhelpful(0)You have already voted this
  5. 3.15
    Is Agoda Legit & Safe?
    80
    Is Agoda Reliable?
    80
    Agoda Guarantee
    60
    Agoda Prices
    80
    Agoda Hidden Fees
    40
    Agoda Help & Support
    40

    You can get good prices but they do have hidden fees and don’t provide a detailed receipt. Will NOT use them again for business travel.

    Helpful(4) Unhelpful(0)You have already voted this

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