Agoda Reviews 2020

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Agoda Reviews 2020
Agoda Reviews 2020
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Is Agoda Legit,
Reliable or Safe Today?

7.6 Total Score
17 reviews
Summary

Overall, the Agoda.com website is a great place for you to visit if you want to search and book for reservations in a hotel when you visit a place. People that do not know of any accommodation they can stay at can find it here at the website.


You can browse the hotels here with ease, providing people with images and amenities to make it easier to decide. It is even possible to read the Agoda.com reviews made by past travelers to know about their experience in one such hotel.

7.6Expert Score
Is Agoda Legit & Safe?
8.5
Is Agoda Reliable?
8.5
Agoda Guarantee
7.5
Agoda Prices
7
Agoda Hidden Fees
6
Agoda Help & Support
8
2.7User's score
Is Agoda Legit & Safe?
2.8
Is Agoda Reliable?
2.8
Agoda Guarantee
2.5
Agoda Prices
4.2
Agoda Hidden Fees
2.4
Agoda Help & Support
1.6
Add your review  |  Read reviews and comments

About: Agoda.com Review

Agoda.com is one of the biggest and fastest growing online hotel booking platforms in the world today.

It was established in 2005 as a start-up business and has expanded quickly in Asia.

It was then acquired in 2007 by the world’s largest seller of rooms online – the Priceline Group – giving them even better services in the years to come.

Pros: Agoda Review

The website Agoda.com is a traveler’s best friend when it comes to finding hotels and other accommodations in places they plan to visit in the future. The reason for this is because they can search for available accommodations in their website in just a few searches.

The results on these are complete with the photos of the hotel, amenities, exact location and other traveler reviews.

You can read the traveler Agoda.com reviews directly when searching for a hotel here.

  • Easy Booking Cancellation Policy
  • Worldwide Hotel Reservations Service
  • Website is Easy to Use
  • Filter Hotel Searches by Rating

Cons: Agoda Review

However, the company holds an F rating at the Better Business Bureau website at this time. This can be because of a couple of reasons that can be read in the Agoda reviews made by their customers there.

First is that there are complaints about how they were being treated by their customer service. Many have filed against them regarding how rude their staff had handled their issues in the past.

The second is that there are issues also with regards to their refund policy that has been filed on the BBB website. Since each hotel will have their separate refund policy, this can be quite confusing and frustrating for customers to handle if they plan to do any cancellations in the future with Agoda.com.

  • F Rated in BBB
  • Complaints on Bad Customer Service

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Please leave your Agoda review, feedback, or comments below. Thank you!

24 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.5
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    10
    Agoda Hidden Fees
    10
    Agoda Help & Support
    10

    All flights cancelled. The country I was planning to visit closed it’s borders to foreigners. So, I cancelled my booking 5 days before I was to go there. Agoda would not refund me due to non-refundable rate.

    While I understand non-refundable is non-refundable. But during this very unusual situation, seems like they would be offering refunds. All airlines, the other hotels and booking websites that I used have offered me 100% refunds. Agoda is the only exception.

    + PROS: All flights cancelled. The country I was planning to visit closed it’s borders to foreigners. So, I cancelled my booking 5 days before I was to go there. Agoda would not refund me due to non-refundable rate. While I understand non-refundable is non-refundable. But during this very unusual situation, seems like they would be offering refunds. All airlines, the other hotels and booking websites that I used have offered me 100% refunds. Agoda is the only exception.
    Helpful(0) Unhelpful(1)You have already voted this
  2. I have a trip planned to Los Cabo May 10-17. I booked it through Priceline/apparently 3rd party Agoda. (websaver) lesson learned, never again.

    I was going with two girlfriends and they booked through Southwest and have gotten there money back.

    So with the covid-19 I was wanting to cancel but any attempt to talk to a live person at either Priceline or Agoda have been futile.

    Priceline says not to call until 72 hour before your trip so in that case I will get charged for two nights.

    I called Alaska and they cant do anything because it was a packaged deal.

    And my understanding is at this point we cant even fly into Mexico, I just saw where a bunch of people are stranded in Cancun.

    I am just wondering if anyone is dealing with this kind of a situation, any Ideas on what to do???

  3. 4.25
    Is Agoda Legit & Safe?
    100
    Is Agoda Reliable?
    100
    Agoda Guarantee
    100
    Agoda Prices
    100
    Agoda Hidden Fees
    100
    Agoda Help & Support
    10

    Working for a major airline, I have booked Agoda on numerous occasions. I have never had a problem, until coronavirus pandemic took over the world.

    All flights cancelled. The country I was planning to visit closed it’s borders to foreigners. So, I cancelled my booking 5 days before I was to go there. Agoda would not refund me due to non-refundable rate.

    While I understand non-refundable is non-refundable. But during this very unusual situation, seems like they would be offering refunds. All airlines, the other hotels and booking websites that I used have offered me 100% refunds. Agoda is the only exception.

    Emails to Agoda go unanswered.

    + PROS: Website is easy to use. Have booked numerous times and have never had a problem with reservations at any hotel.
    - CONS: Would not refund, even though all flights were canceled and unable to travel due to coronavirus pandemic. All other travel sites, airlines and hotels fully refunded. Terrible customer service. Don't answer emails. If you do have a problem, impossible to reach a real person.
    Helpful(1) Unhelpful(1)You have already voted this
  4. 0.8
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    60
    Agoda Hidden Fees
    0
    Agoda Help & Support
    10

    My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.

    Helpful(1) Unhelpful(0)You have already voted this
  5. 0.4
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    10
    Agoda Hidden Fees
    10
    Agoda Help & Support
    0

    They do not state non refundable cancellation upfront. They place it is an obscure place and charge you up front even a year prior for your reservation and if you decide to cancel it’s only then you discover your booking is non refundable.

    + PROS: None
    - CONS: Do not use this site, at your peril and loss of money!
    Helpful(0) Unhelpful(1)You have already voted this
  6. Agoda has not responded to four emails I have sent them. They charged me twenty some odd dollars over what my receipt is from the hotel directly. As I try and correspond with them in this matter I get nothing, NO RESPONSE. I will never recommend Agoda or will I ever use them again as this was my first time. Deborah Hanlon

  7. 1
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    60
    Agoda Hidden Fees
    20
    Agoda Help & Support
    10

    False address

    + PROS: Wrong site to book False advertising, refused responsibility for their add, charge more then add price , wrong address provided
    - CONS: Never again
    Helpful(1) Unhelpful(1)You have already voted this
  8. 1.15
    Is Agoda Legit & Safe?
    0
    Is Agoda Reliable?
    20
    Agoda Guarantee
    10
    Agoda Prices
    90
    Agoda Hidden Fees
    0
    Agoda Help & Support
    20

    Will never book again via Agoda

    + PROS: Booked via Agoda Tower bridge apartment in London it was a false advertising about refundable booking with charging more and after booking was completed Agoda says not responsible for anything Also was given a wrong check in place and time Lucky I emailed office and got the correct info and location which is not in the same place asAgoda advertisers,but 15 min at least to drive
    - CONS: So ,Agoda is not reliable to work with Will go back to expedia
    Helpful(2) Unhelpful(0)You have already voted this
  9. Terrible! Booked hotel for 2 nights 5 people in 2 XL rooms, with online says kids are free. They booked with booking.com (their own company) 2 budget rooms, no child allowed. Despite contact with agoda & hotel over 4 days repeatedly, still no holiday, refused to give my money back or fix anything.Eventually agreed today to give me a % of my money back & keeping 250chf for commission for Agoda. They made two attempts to charge 200chf on top, then 700chf on top for other rooms, lower categorie.

  10. 0.4
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    10
    Agoda Hidden Fees
    0
    Agoda Help & Support
    10

    Be careful. Priceline owns AGODA, Booking .com, and Kayka. I got switched from Expedia to Booking.com. Made my reservation thinking it was Booking.com. I thought that it was part of Expedia. Wrong. I made my reservation. I then went to cancel one day of my reservation within 48 hrs. I found out it AGODA which made the reservation refused to cancel. AGODA also goes by the name HotelStorm. Make sure you know whom you are making your reservation. If it is with AGODA or HotelStorm do not make it. Many complaints and it has an F rating with BBB. Also, the reservation was for Country Inn and Suites. They said since I made the reservation online and paid online they could not help. I suggest you never pay online but make it at the Hotel itself.

    + PROS: Pros: None
    - CONS: Cons: Customer service. Making reservation through Pop-Ups.
    Helpful(2) Unhelpful(0)You have already voted this
  11. 0.3
    Is Agoda Legit & Safe?
    0
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    0
    Agoda Hidden Fees
    10
    Agoda Help & Support
    10

    Deceptive. Never do business with them.

    My experience started at midnight Dec 23. My flight delayed, I have to find a place to stay overnight. I searched online and place a reservation through the Agoda website. I followed the instruction on the website, select date: Dec 23, and also check in at 1:00 am. But I went to the hotel 10 minutes later, they said no room was available. They said the earliest check-in time for the date is 3:00 pm. 1:00 am is for the next day not the same date. If that was case, why the website provides this option. This is the step 1 cheating. But the hotel agreed to refund, but asked me to call Agoda and also Agoda to call her back for confirmation.

    I called Agoda, it turned out the Agoda service center is located in US. You have to pay for international call to get hold to them. It took a long time for them to answer my phone. I feel Agoda’s system is designed to defer the customer calling them. I suspect this is another cheating point. People don’t have time to deal with this on travel.

    Eventually, they answered phone, but refused to refund. I insisted them to contact the hotel manager for the promised refund. Eventually after they contacted hotel, they agreed to refund, but on the condition, they would only refund me the Agoda credit, the money can only by spent through them in the future. I rejected the proposal. I sensed they were difficult. I didn’t want to do anything business with them. I said I will dispute through my credit card company if not refund to my credit card. Then they backed down and agreed to refund to my credit. But few days later, I received email, stated that total charge is $155.16, the cancelation fee is $155.16, so, the total credit to be refunded is $0.0. I am furious. Is this how a normal business operating? So many parties involved, hours on the phone, the agreement to refund, and then $0 according to your policy or procedure? Are you just having fun to play me?

    Helpful(4) Unhelpful(1)You have already voted this
  12. 1.55
    Is Agoda Legit & Safe?
    40
    Is Agoda Reliable?
    40
    Agoda Guarantee
    20
    Agoda Prices
    70
    Agoda Hidden Fees
    20
    Agoda Help & Support
    0

    I’m not happy with your “Bait & Switch” click options from Agoda’s hotel search choices page. The price for Grand X in Iloilo Philippines was p1496/room night, but when you choose “more details” the cheapest room night is p1733. I searched all their options and ended up choosing the closest one to 1496. So, I booked the room thinking I would get the lower price, especially when they’re offering a coupon, plus I have “Agoda Cash” from last trip, but the price was still 1733, plus taxes & gratuity. it still came to almost Php 2000. which was more than I expected to pay. So, I’m sorry to say that I just don’t like Agoda’s elusive, lower price click-bait advertising. Since I was asked for my response to they’re online booking service (on the after-sale confirmation page) – I’ve decided to give it here: I don’t like it! It’s FALSE & DECEITFUL ! Hotel.com is a little higher – but no tricks! Maybe I’ll go back to them if nobody cares to respond to me. Cheers!

    Helpful(1) Unhelpful(0)You have already voted this
  13. 0.4
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    0
    Agoda Hidden Fees
    10
    Agoda Help & Support
    10

    I feel like I have been taken. I selected my dates for a two night stay in January 2020 and paid my fee. When the confirmation came back, the amount was wrong and I saw that the dates were for December for one night only. When I went online to change the dates, there was a note that said non-refundable so I lost the one night’s amount. This smells like a scam and I saw online they have an “F” rating with the BBB for poor refund policy and poor customer service. BEWARE!

    - CONS: They booked me for the wrong dates and would not refund me due to their policy that obviously does not cover their mistakes.
    Helpful(1) Unhelpful(0)You have already voted this
  14. 0.55
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    20
    Agoda Hidden Fees
    10
    Agoda Help & Support
    10

    Agoda is a total rip off. I booked hotel service through them. Of course they had me to pay in advance. When I checked into the room I found that the water in both the sink and bathtub was discolored. The front desk supervisor outright lied and told ne that I would be reimbursed for the night I did not use. I could not check out because my funds were tied up. He told me that Agoda would take of the reimbursement. Agoda told me that the hotel would have to approve it. Needless to say, Both Agoda and the hotel (Crown Royal Plaza in down town Chicago) would be a total disappointment to deal with. I have a trial of emails from Agoda (which I will be posting) offering absolutely nothing but continual run around. I firmly believe that the object is to cause you to give up and go away. Not happening, I will be posting videos, pictures showing the room condition and the string of email run arounds. I failed to mention that when Agoda tried to contact The Crown Royal Plaza in down town Chicago they actually got the run around from the hotel. Both Agoda and this hotel are good for each other. The public should avoid.

    Agoda Booking: Stay far away. Crown Royal Plaza in down town Chicago: Front Desk Staff that are clueless and lie.

    + PROS: None
    - CONS: Agoda Booking: Stay far away. Crown Royal Plaza in down town Chicago: Front Desk Staff that are clueless and lie. The customer service is the PITTS.
    Helpful(1) Unhelpful(0)You have already voted this
  15. 5
    Is Agoda Legit & Safe?
    100
    Is Agoda Reliable?
    100
    Agoda Guarantee
    100
    Agoda Prices
    100
    Agoda Hidden Fees
    100
    Agoda Help & Support
    100

    Really amazed at these reviews. Just visited Yangon, Chiang Mai, Luang Prabang and Bangkok over 3 weeks. All the hotels were lovely, everything was exactly as Agoda said it would be and zero problems throughout the trip.
    PLUS I was refunded a bonus of almost £100 (5%) on return and am using that for a free night away next weekend.
    And as for the reviewer who expects a refund for a second night he didn’t use -GIVE ME STRENGTH!!

    + PROS: Exactly as expected - no hidden fees.
    - CONS: NONE.
    Helpful(0) Unhelpful(0)You have already voted this
  16. Booked a room for two nights but had to leave after one night because my wife became ill. They charged me for two nights anyway. Am now going thru bank/ credit card folks to get some refund for unused second night. I have contacted their “customer service” (joke) at least 4 times and got nothing but a lot of noise from India and finally said my claim was denied. I will never do any business with this scam business again.

    • Did you seriously think that you were due a refund for a second night that you didn’t use? In what universe does that happen? A stiff dose of reality is what you need.

  17. 0.05
    Is Agoda Legit & Safe?
    0
    Is Agoda Reliable?
    0
    Agoda Guarantee
    0
    Agoda Prices
    0
    Agoda Hidden Fees
    0
    Agoda Help & Support
    10

    I need to cancel a reservation and can’t contact them. Never received a confirmation email, so I have a reservation #, but not the agoda # they apparently need. Hotel has the reservation, but says I have to go through agoda to cancel. Very frustrating and I don’t even remember booking my room on agoda. I’d never heard of them.

    Helpful(1) Unhelpful(0)You have already voted this
  18. Contact me, I booked two reservations for the Bayview Park hotel on Oct 7-13 & Oct 23-30 and received no email confirmation or receipt. I needed direct number to front desk at Bayview Park Hotel to see if my credit card was charged and if my room is reserved for me on those dates.

  19. 0.5
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    10
    Agoda Guarantee
    10
    Agoda Prices
    10
    Agoda Hidden Fees
    10
    Agoda Help & Support
    10

    Agoda canceled my hotel reservations the day of arrival. 3 rooms for 7 ppl. No explanation . luckily there were still rooms available. You guys suck, will never use you again.

    + PROS: No pros
    - CONS: Unreliable unreachable
    Helpful(0) Unhelpful(0)You have already voted this
  20. Terrible experience, needed to cancel at last minute. Understood being charged for one night but was charged for both nights. Will never book with them again.

  21. 2.55
    Is Agoda Legit & Safe?
    80
    Is Agoda Reliable?
    40
    Agoda Guarantee
    50
    Agoda Prices
    80
    Agoda Hidden Fees
    50
    Agoda Help & Support
    10

    They never sent me an email receipt that I know of…had to check with the hotel to see if the reservation was made. It was…AND PAID for, even though the Agoda website does NOT list my booking. I wanted to check to see if my booking was refundable. The hotel says it doesn’t know and I would have to check with Agoda, which apparently has never heard of me. Kind of squirrely.

    + PROS: Good prices...seems to follow through with the reservation
    - CONS: Their record keeping is non-existent in my case. They made and paid the reservation according to hotel, but Agoda website says I have no bookings.
    Helpful(2) Unhelpful(0)You have already voted this
  22. 0.75
    Is Agoda Legit & Safe?
    10
    Is Agoda Reliable?
    20
    Agoda Guarantee
    10
    Agoda Prices
    20
    Agoda Hidden Fees
    20
    Agoda Help & Support
    10

    Horrible customer service! I made one booking with them. Tried to cancel it before my trip and had trouble logging into the site and contacting someone who could help. They charged my credit card anyway. Had to dispute the charge with my bank. I would NOT book with them again!

    Helpful(1) Unhelpful(0)You have already voted this
  23. 3.15
    Is Agoda Legit & Safe?
    80
    Is Agoda Reliable?
    80
    Agoda Guarantee
    60
    Agoda Prices
    80
    Agoda Hidden Fees
    40
    Agoda Help & Support
    40

    You can get good prices but they do have hidden fees and don’t provide a detailed receipt. Will NOT use them again for business travel.

    Helpful(5) Unhelpful(0)You have already voted this

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