BrandSmart USA Reviews 2020
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PROS:
The website BrandSmartUSA is a place where people can purchase a wide range of products that they need for their home or for outdoor use. Available in the store are items such as appliances, electronic gadgets, cooking utensils, bags, furniture and a lot more. You can also find your favorite brands here at the lowest prices as mentioned in the BrandSmart USA reviews at this time. A lot of people have found regular deals and discounts here to save on cost.
- A+ BBB Accredited Business
- Your Favorite Brands at Low Prices
- Numerous Item Types Sold
- Regular Deals & Discounts
CONS:
A major drawback that can be mentioned in the BrandSmartUSA.com reviews is that the website has some of the worst customer service ever experienced by their clients. Many of them have filed complaints under the Better Business Bureau about this. The good thing is that BrandSmartUSA.com still have an A+ rating which is probably because there are more praises than complaints filed by their customers. You will still want to keep this in mind later on when you decide to shop here.
- Customer Service Needs Improvement
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Horrible Customer service. On 10/26, I first spoke to a sales agent named Daisy. She gave me two prices for a dryer, one if I was to buy a warranty and the second if I decide not to buy the extended warranty. I decided not to buy the extended warranty and go with the price she quoted at $300. When I went to pay they stated that it will be $325 and they wouldn’t go any lower. After speaking to a manager they honored the price of $300. When I brought the trailer home the dryer service, I first spoke to a sales agent named Daisy. She gave me two prices for a dryer one if I was to buy a warranty II if I decide not to buy the extended warranty. I decided not to buy the extended warranty and go with the price she quoted at $300. When I went to pay they stated that it will be 3:25 and they wouldn’t go any lower. After speaking to a manager they did reduce the price to 300.
When I brought brought it home the dryer would turn on and heat up but will not spin, we contacted customer service who sent out a technician 11/1 stating that would be the easiest day available. They stated that the technician will call the day prior to schedule a time however they did not call the day before, instead they called same day stating that they will be there between 9 and 1:00 p.m. (nice window). At least guy showed around 10 ish, he stated that the belt was on the drum however was not connected to the motor. He stated he fixed it however as soon as you put a load of laundry in the dryer and made a horrible crashing sound, as if the drum was hitting the sides of the dryer. We called customer service back, who stated that the technician will attempt to come out the same day to try to fix it however he did not show up later that day. Again we called customer service they said the next available day will be November 3rd, again they stated that someone will call the day prior to set up an appointment. Again of course nobody called and nobody showed up to our house to try to fix the dryer. We ended up returning it that Saturday and purchase a brand new dryer from Lowe’s which had AMAZING CUSTOMER SERVICE AND HONORED THEIR 110 CUSTOMER SATISFACTION POLICY and delivered AND installed the new dryer free of charge.
On November 7th we received a voicemail stating that the technician will be out to fix the returned dryer. I called multiple times to try to inform them that we no longer have the dryer however nobody seemed to listen or care about the concern. I asked to speak to multiple managers however apparently nobody was available and I was told that somebody would call me back but nobody ever did.
I will never deal with BrandsMart again, they have horrible customer service and does not stand by their product.
I would like to thanks Lowes for being awesome! Their customer service team listened and helped us tremendously. I spoke to “Nick” from the main 800-number and the whole service team at the Davie, FL location was flawless, from being greeted at the door, appliance sales team, check-out process, delivery and set up.