I will NEVER attempt to buy from this company again. I was treated like a criminal… just for attempting to purchase a couch with a debit card that had a different address than the place I wanted the couch shipped to! I’ve never heard of such a thing! This wasn’t a credit card, it was debit, and the account had plenty of funds. They initially refused to process the order, it was cancelled without explanation. So we double checked funds, it wasn’t that, and put it through again. Again, it was cancelled. So I called and was barraged with a security questions, card info billing address of card… all of which of course I had. They STILL REFUSED to ship it to my apartment because that card uses my mailing address, which is my mom’s house a few towns over. They would only ship it to HER!!! Really??? Well, they not only lost a $700 sale, but they lost a customer that would have been worth many thousands over the years. Bob’s Furniture got my business. I’ve never heard of anything so ridiculous, I’ve used that card to ship to my apartment address a zillion times.

Hello, I had a Comenity Credit Card with Wayfair. I have probably ordered between $2,000 – $4,000 in merchandise. Some had few issues that I addressed after receiving, ex) tufted chair popped buttons (broken buttons, etc…). I have always paid my bill early. Now that they are with Citi I could not get a card. I really just wanted to let Wayfiar know that even though I have had a relationship with Wayfair for years this new action tells me that I should be taking my business and money elsewhere. Thank you Wayfair for dumping all over me.

WORST COMPANY…STAFF NESTY!!!!!

Do business with this company at your own risk! 2-3 hrs on hold every time. damaged product every time. Cheap crap every time. More interested in selling your data than selling quality goods. Opened credit card accnt without permission. This company very unethical.

Ordered a bed in a box on black Friday, 2 day delivery. Here it is 12/11/2019 and no bed. I have been in touch with customer service 4 times, with no results. They took the money right away, but have done nothing for me. They did offer a 10% discount if I was ever dumb enough to order from them again after this fiasco.

Bought a love seat but when it was delivered it smelled very strongly of mold. Got on the phone with customer service and they shipped a new love seat.
That second one just arrived and smells just as strongly of mold. Now we have two love seats sitting in our driveway reeking of mold and we were told it is our responsibility to find a donation center or pay to trash them.
Complete waste of resources.
It really sucks when businesses use our worlds resources to make products and then do a half ass job at keeping those products fresh so they are not trashed and wasted. I hate wasting.
Its a huge bummer that I now have to potentially throw away these love seats if a donation center will not take them.
This is not ok Wayfair.

Terrible company in my opinion. I tried to place an order for one item from them and there were at least a dozen errors and I never got it anyway. Beware if it says it is in stock. Most likely is out of stock so if you are getting something for somebody as a gift, you’re screwed. Try to call for help, pack your lunch. I waiting one time an hour and a half.

NEVER EVER BUY FROM WAYFAIR. INFERIOR MATERIALS, USELESS ASSEMBLY OPTIONS AND USELESS EVERYTHING

As a new customer, I ordered a product from Wayfair.com. Originally it stated that the item would arrive within a couple of days. After I placed the order I got a notice that said it wouldn’t arrive for over a week. So I cancelled the order and found the same item on Amazon which I received the next day and at a better price. I also ordered a second furniture item from Wayfair that same day. After placing it I read a couple of reviews that implied it was not a quality item and was also sized more for a child than an adult. So I cancelled that order right away and confirmed it with a phone call to customer service. A day or two later I received both cancelled items and also discovered that one of them had been charged to my new Wayfair credit card without my permission. (Originally I had made payment with my debit card.) I returned both items the same day they arrived and spoke with customer service who said they’d cancel the payment charged on my Wayfair credit card. After so many mistakes in a short period of time, I asked them to close my account. I decided that Wayfair didn’t seem to have very good communication between departments and as a whole seemed disorganized. I thought at that time that my account was all paid up but I discovered later that I still had a small balance due from an earlier purchase. So I confirmed with customer service the total amount due and then went online and made the full payment that same day. A month later I received a new bill stating that my payment had been a day late and they were then charging me a $25 late fee with interest on top of it. After reaching out again to customer service they stated that even though I had been told what my current balance was at the time of payment and in spite of them failing to inform me of a possible late fee and even though I paid the balance stated online, there was nothing they could do since the account had been closed. In order to avoid future late fees and charges, I’d have to pay the new balance due. I paid the extra charges begrudgingly and mentioned that I’d be writing this review. So, I’m through with the dismal, shortlived Wayfair experience. I’m sticking with Amazon from now on.

This is the worst company I have ever bought from. We ordered a patio set and it took 6 weeks to get here. When we checked the boxes, we found they had sent the wrong table base. I called customer service, which took two hours. They said they would ship out the right one the following week and I would get it in seven days. Seven days went by and I called again. They said they would ship it the following week, but it never came. I called again and the girl said I should get it by Christmas. I ordered it in June. I would never order again from this company. We have waited two months and we still can’t use our set.

3 times is not a charm with Wayfair. 3 orders and 3 damaged pieces. The boxes were not damaged so it had to have been packed with the damage already done. When I called about the damage I got the same reply – can we give you a discount to keep the item. I think that it is a scam they have going dealing in damaged goods. Was willing to except a replacement first time around and it came in a perfectly good box and a broken leg and 2 damaged draws.If the other two item weren’t in route I would not have ordered. Both pieces came in perfect packaging and 1 had a big dent in the side and the other had a broken corner. Returning and waiting for replacements only to have it damaged is a headache. I’d rather pay $200 more and have it right.

They lie from the start and keep lying. I read the Q and A about a product. After i receive the product and end up talking directly with the manufacturer, turns out info about my product PROVIDED BY A WAYFAIR employee is wrong. Even when I point out the error, they don’t correct it.
When I order, they ask for my phone # just for “delivery.” No, right away they use that same phone number to send me a text thanking me for my order. And today, after product was delivered 2 days ago, they’ve call me 2X AT 7:30 ON A SAT MORN. (!!!???) I didn’t pick up because I didn’t know who it was. neither time did they have courtesy to say why calling in a voicemail.
Product arrived damaged. My alternatives were too send it back which would’ve been a huge hassle since the item is big, or get a 12% discount on purchase price. I offered to send photos but no, 12% is highest they go.
My first and last time to buy from Mayfair. They suck.

Worst customer service ever. Had trouble with discount code online. Called customer service to place order. Was told pricing increased 25% same day! Nothing manager could do to help!

I was given a gift from Wayfair. It arrived damaged. I contacted via email. NO response. I spent over 2 hours on various of their phone numbers. The customer service number was over 1 hour and 45 minutes. Another number over 15 min. So far as I am concerned I will NEVER DO BUSINESS WITH THEM

I have ordered with wayfair in the past and was happy with the service and delivery, unfortunately I didn’t go thru online reviews before ordering again. Ordered and entertainment unit on 23rd Nov 2019, which is currently advertised as order now and get it delivered by 21st Jan (3days). The original delivery date was 14th Jan. No intimation or email, called up on 13th to confirm delivery and I was told it was pushed to 21st Jan (no reason given). They did refund £65 of the £650 order after I sent a complaint email. Called up today to check if the date is still on and I’ve been told the delivery will now be on 4th Feb again no reason given and they didnt send any email or text telling about the delay. How in the world are they advertising a 3 day fast delivery? This I would say is fraud!