I just sent home a handyman who arrived to find the glass in my cabinet package broken. I attempted to buy a similar cabinet from Wayfair this summer and the same thing happened twice. After the 3rd package arrived with a different defective part, I abandoned the whole project and took my refund – still no cabinet in my apartment. I thought that was a freak accident and decided to give Wayfair another chance last week. However, now I understand that the packaging or transit process is faulty since this happened again – shattered glass in the package that arrived. I was shocked to talk over the phone with a customer service agent about this and learn that not only will Wayfair not give any type of credit for this (you did not over the summer either) they also expect me AGAIN to figure out how to dispose of the broken cabinet. These boxes each weight 50-70 lbs and I cannot lift these on my own – so this is actually giving me another job to do. Adding insult to injury, the customer service agent kept telling me that he was “resolving” the issue by simply giving me a refund and trying to argue that my disposing of the defective item myself was “more convenient” for me. Come on. I am pretty done with this company.

They lie from the start and keep lying. I read the Q and A about a product. After i receive the product and end up talking directly with the manufacturer, turns out info about my product PROVIDED BY A WAYFAIR employee is wrong. Even when I point out the error, they don’t correct it.
When I order, they ask for my phone # just for “delivery.” No, right away they use that same phone number to send me a text thanking me for my order. And today, after product was delivered 2 days ago, they’ve call me 2X AT 7:30 ON A SAT MORN. (!!!???) I didn’t pick up because I didn’t know who it was. neither time did they have courtesy to say why calling in a voicemail.
Product arrived damaged. My alternatives were too send it back which would’ve been a huge hassle since the item is big, or get a 12% discount on purchase price. I offered to send photos but no, 12% is highest they go.
My first and last time to buy from Mayfair. They suck.

My mother just moved into assisted living and bought a Wayfair chest- the Julian 4 drawer for her bedroom. She paid for assembly and it was put together incorrectly. Another assembly guy came out to fix it after she called it in, and he didn’t fix it either but extorted her for 20 more dollars. The tail doesn’t know what the head is doing. It is a shame to treat an elderly person like this.

Bought a love seat but when it was delivered it smelled very strongly of mold. Got on the phone with customer service and they shipped a new love seat.
That second one just arrived and smells just as strongly of mold. Now we have two love seats sitting in our driveway reeking of mold and we were told it is our responsibility to find a donation center or pay to trash them.
Complete waste of resources.
It really sucks when businesses use our worlds resources to make products and then do a half ass job at keeping those products fresh so they are not trashed and wasted. I hate wasting.
Its a huge bummer that I now have to potentially throw away these love seats if a donation center will not take them.
This is not ok Wayfair.

When my bed in a bag arrived, it was poorly shipped and everything was wrinkled and strings were hanging every where I’m sure it’s piece work..I had to take it to a tailor to fix it..because I never received the return shipping label I requested..I’ll never order from wayfair again…it seems everything comes from China…I’ll stick with my local stores….what JUNK…

As a new customer, I ordered a product from Wayfair.com. Originally it stated that the item would arrive within a couple of days. After I placed the order I got a notice that said it wouldn’t arrive for over a week. So I cancelled the order and found the same item on Amazon which I received the next day and at a better price. I also ordered a second furniture item from Wayfair that same day. After placing it I read a couple of reviews that implied it was not a quality item and was also sized more for a child than an adult. So I cancelled that order right away and confirmed it with a phone call to customer service. A day or two later I received both cancelled items and also discovered that one of them had been charged to my new Wayfair credit card without my permission. (Originally I had made payment with my debit card.) I returned both items the same day they arrived and spoke with customer service who said they’d cancel the payment charged on my Wayfair credit card. After so many mistakes in a short period of time, I asked them to close my account. I decided that Wayfair didn’t seem to have very good communication between departments and as a whole seemed disorganized. I thought at that time that my account was all paid up but I discovered later that I still had a small balance due from an earlier purchase. So I confirmed with customer service the total amount due and then went online and made the full payment that same day. A month later I received a new bill stating that my payment had been a day late and they were then charging me a $25 late fee with interest on top of it. After reaching out again to customer service they stated that even though I had been told what my current balance was at the time of payment and in spite of them failing to inform me of a possible late fee and even though I paid the balance stated online, there was nothing they could do since the account had been closed. In order to avoid future late fees and charges, I’d have to pay the new balance due. I paid the extra charges begrudgingly and mentioned that I’d be writing this review. So, I’m through with the dismal, shortlived Wayfair experience. I’m sticking with Amazon from now on.

Will not buy from wayfair again they ripp u off on returns I will stay with amazon . wish i have never bought from wayfair