Wayfair Reviews 2020
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Is Wayfair Legit, Reliable & Safe Today?
Pros: Wayfair Review
Wayfair.com is a website that specializes in selling home décor, furniture and outdoor sets to people who would want to buy them over the web.
This online store lets you choose items such as rugs, pillows, lighting, storage containers and the like and have them delivered to your doorstep.
Before you pay for these items, you will need to fill up the necessary information for the deliveries.
Orders that go above $49 in total will benefit from their free shipping offer.
The Wayfair reviews have also mentioned how they have an A+ BBB rating and accreditation right now.
- Online Home Décor & Furniture Store
- Free Shipping over $49
- 30 Day Refund Policy
- A+ BBB Accredited Business
Cons: Wayfair Reviews
Yet the company still has a couple of negative aspects that you should be aware of in the Wayfair.com reviews.
First is that when issuing a refund, the total amount will have shipping fee deduct for the returns.
This means that you will not receive the full amount you paid for if you are returning an item.
Aside from that, their customer service needs improvement as well.
Many customers have complained about how they were treated rudely by their customer staff before and swore they will not deal with them in the future.
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- Deducts Shipping Cost from Refunds
- Customer Service Needs Improvement
About: Wayfair.com Reviews
Wayfair.com is a website that sells numerous items and sets for the home at this time.
You can shop by a need for the bedroom, dining room, living room, kitchen, office and much more.
The website ensures that people can get what they are looking for when shopping at Wayfair.com.
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Please leave your Wayfair review, feedback, or comments below. Thank you!
this is a unreliable website. If you want to purchase something from this website make sure to purchase same item from reliable store cause wayfare website is not update and they cancel your order after couple days.I just called them to send me another one after they cancel my order and they ask me for more money.If you talk to JENEDIE the one work in customer service you would not get any respond from her.
RUDE AND HATEFUL CUSTOMER SERVICE
Will never order from Wayfair again since this company decided it wanted to throw their opinions in the POLITICAL ring!
Wayfair decided it was a good idea to stop offering “MY PILLOW” because Mike is a Christian and a conservative!
So the playground equipment I wanted to order and the living room furniture for upstairs and the downstairs will be bought elsewhere! I hope Wayfair goes out of business. Bye ?
Most terrible company ever.. CHEAP PRODUCTS, terrible phone reps who can not do anything except take an order. Ive been transferred 4 times in 17 minuets due to phone reps not knowing very much of the way their company works.. Just another company that wants to screw you.. STAY AWAY FROM THIS COMPANY..
I will NEVER attempt to buy from this company again. I was treated like a criminal… just for attempting to purchase a couch with a debit card that had a different address than the place I wanted the couch shipped to! I’ve never heard of such a thing! This wasn’t a credit card, it was debit, and the account had plenty of funds. They initially refused to process the order, it was cancelled without explanation. So we double checked funds, it wasn’t that, and put it through again. Again, it was cancelled. So I called and was barraged with a security questions, card info billing address of card… all of which of course I had. They STILL REFUSED to ship it to my apartment because that card uses my mailing address, which is my mom’s house a few towns over. They would only ship it to HER!!! Really??? Well, they not only lost a $700 sale, but they lost a customer that would have been worth many thousands over the years. Bob’s Furniture got my business. I’ve never heard of anything so ridiculous, I’ve used that card to ship to my apartment address a zillion times.
I was very disappointed in Pergold /Wayfair. Delivery of my desk I ordered was in a box so you have no way of knowing is it damaged or not. They just leave the box and take off. The delivery service is the worst they never communicate and have you waiting all day and don’t show up. Never again will I order from them for nothing.
Hello, I had a Comenity Credit Card with Wayfair. I have probably ordered between $2,000 – $4,000 in merchandise. Some had few issues that I addressed after receiving, ex) tufted chair popped buttons (broken buttons, etc…). I have always paid my bill early. Now that they are with Citi I could not get a card. I really just wanted to let Wayfiar know that even though I have had a relationship with Wayfair for years this new action tells me that I should be taking my business and money elsewhere. Thank you Wayfair for dumping all over me.
Bought a rug, FADED IN NO TIME AT ALL, EVEN THOUGH ADVERTISED FOR INDOOR/OUTDOOR; AND THE SIDE IS ALREADY COMING APART AND FRAYING, THIS COMPANY OFFERED A $20 GIFT CERTIFICATE! unbelievable! Poor product, READ THE REVIEWS ON HERE BEFORE PURCHASING ANYTHING FROM THIS COMPANY! I won’t do it again.
WARNING! DO NOT BUY THIS or any RUG; HALF OF ONE SIDE OF THE RUG IS FRAYING, THE SEWING IS HORRIBLE, SO NOT ONLY FADED, BUT FALLING APART!
I wish I would have read the reviews on the Andover Mills Miraloma Floral Color indoor/outdoor rug; IT IS NOT AN OUTDOOR RUG. THIS IS the first chance I was able to write a review, and so sorry if other’s bought it, and found it faded within weeks! I had it covered with umbrellas so as to retain the color and it didn’t matter. Truly disappointed. Once I get burned from an online seller, I never ever return.
TERRIBLE CUSTOMER SERVICE. I purchased a wrong size on a product and went and cancelled the order immediatly before it even went into the “PROCESSING” state. I received a notification that my order was pending cancellation and refund. Well that’s not true! THEY KEPT MY MONEY AND SHIPPED THE PRODUCT ANYWAYS! So I had to open a case with my bank to get my money back and I refused DELIVERY when it came. WHY OFFER THE CANCEL YOU ORDER IF YOU AREN’T EVEN GOING TO ACKNOWLEDGE IT!!! I will NO LONGER be shopping with WAYFAIR!
Ridiculous waste of time, waited 3 times for someone to come and assemble a tv stand with fireplace, waited until the last minute and then sent emails cancelling……….offered a reschedule and then cancelled that also. Big waste of time, energy and money. Ended up telling them we would assemble the thing ourselves,,,,,,only hope now is that it isn’t damaged in the box.
I watched and placed a couple items in the Cart, had a coupon for Professional Account, so I called Customer Service to inquiry if I could start a professional account to take advantage of 10% coupon. Person in Customer Service asked me to call in the morning but leave the items in the Cart. I opened the Cart in the morning and Wayfair increased the prices only because I was interested in purchasing. I remembered the price from the night before, so I called Customer Service and explained that price was increased, obviously only because I intended to purchase and apply 10% discount. Natalie from Wayfair said that they can increase prices anytime they feel like. I agree that Wayfair is a scam, they increase prices because someone is interested in purchasing. Be aware if you are watching a product for awhile, and especially if you place it in your cart.
Do business with this company at your own risk! 2-3 hrs on hold every time. damaged product every time. Cheap crap every time. More interested in selling your data than selling quality goods. Opened credit card accnt without permission. This company very unethical.
I think Wayfair sells “seconds”.
Ordered a bed in a box on black Friday, 2 day delivery. Here it is 12/11/2019 and no bed. I have been in touch with customer service 4 times, with no results. They took the money right away, but have done nothing for me. They did offer a 10% discount if I was ever dumb enough to order from them again after this fiasco.
If you need something in a timely manner go with somebody else. They seem to have trouble scheduling also, they might tell you you’ll get your order Tuesday but lucky to get it by Wednesday or Thursday.
Bought a love seat but when it was delivered it smelled very strongly of mold. Got on the phone with customer service and they shipped a new love seat.
That second one just arrived and smells just as strongly of mold. Now we have two love seats sitting in our driveway reeking of mold and we were told it is our responsibility to find a donation center or pay to trash them.
Complete waste of resources.
It really sucks when businesses use our worlds resources to make products and then do a half ass job at keeping those products fresh so they are not trashed and wasted. I hate wasting.
Its a huge bummer that I now have to potentially throw away these love seats if a donation center will not take them.
This is not ok Wayfair.
Received a package today- my first order- the lamp is obviously used and was haphazardly re-packaged. Very unprofessional; I don’t want to return it since others have said that is also a bad experience! What a bummer. I won’t be ordering from Wayfair again!
Terrible company in my opinion. I tried to place an order for one item from them and there were at least a dozen errors and I never got it anyway. Beware if it says it is in stock. Most likely is out of stock so if you are getting something for somebody as a gift, you’re screwed. Try to call for help, pack your lunch. I waiting one time an hour and a half.
DO NOT USE THIS COMPANY YOU WILL BE SORRY……….VERY SHADY PRACTICES.
CONTACT ME BEFORE USING THIS COMPANY YOU WILL BE GLAD YOU DID.
FRANKIE 954 773 4215
NEVER EVER BUY FROM WAYFAIR. INFERIOR MATERIALS, USELESS ASSEMBLY OPTIONS AND USELESS EVERYTHING
After waiting 2 hours on hold I got an a terribly rude rep who hung up on me when I asked for a manager. I have worked in customer service for 5 years and know what they go through, so I make sure and be very respectful and polite no matter how frustrated I am. I would have to wait on hold another 2 hours to complain. I went ahead and cancelled my $1,500 order I had questions on because their website wasn’t clear and went somewhere else.
As a new customer, I ordered a product from Wayfair.com. Originally it stated that the item would arrive within a couple of days. After I placed the order I got a notice that said it wouldn’t arrive for over a week. So I cancelled the order and found the same item on Amazon which I received the next day and at a better price. I also ordered a second furniture item from Wayfair that same day. After placing it I read a couple of reviews that implied it was not a quality item and was also sized more for a child than an adult. So I cancelled that order right away and confirmed it with a phone call to customer service. A day or two later I received both cancelled items and also discovered that one of them had been charged to my new Wayfair credit card without my permission. (Originally I had made payment with my debit card.) I returned both items the same day they arrived and spoke with customer service who said they’d cancel the payment charged on my Wayfair credit card. After so many mistakes in a short period of time, I asked them to close my account. I decided that Wayfair didn’t seem to have very good communication between departments and as a whole seemed disorganized. I thought at that time that my account was all paid up but I discovered later that I still had a small balance due from an earlier purchase. So I confirmed with customer service the total amount due and then went online and made the full payment that same day. A month later I received a new bill stating that my payment had been a day late and they were then charging me a $25 late fee with interest on top of it. After reaching out again to customer service they stated that even though I had been told what my current balance was at the time of payment and in spite of them failing to inform me of a possible late fee and even though I paid the balance stated online, there was nothing they could do since the account had been closed. In order to avoid future late fees and charges, I’d have to pay the new balance due. I paid the extra charges begrudgingly and mentioned that I’d be writing this review. So, I’m through with the dismal, shortlived Wayfair experience. I’m sticking with Amazon from now on.
I strongly discourage anyone from buying from them. I placed an order and a couple of days later my order was cancelled. I called to inquiry and was given a history of ordering items I never ordered. I explained that that was my very first item. However, the manager explained they linked my account to another persons account (that they have blackballed) based on the shipping address and told me that I will need to create a new account and new email if I want to order from them and not to use that address for billing or shipping.
So, now companies get to tell you where you can have your items shipped?
Have haD to complain to wayfair as our garden swing had a small piece broken, we rang and was told the new part would take 2 weeks!! It would fit in a Jiffy bag and could be sent straight away surely. Part arrived. Incorrect part. Rang a very helpful guy who has ordered the correct part we hope!!! But again not shipping till July 10th, so at least another two weeks. This is ridiculous for such a tiny part. The summer will be over before our grandkids can use the swing safely. Really not happy. Will not use them again. This was several hundreds of pounds so not cheap.
Will not buy from wayfair again they ripp u off on returns I will stay with amazon . wish i have never bought from wayfair
This is the worst company I have ever bought from. We ordered a patio set and it took 6 weeks to get here. When we checked the boxes, we found they had sent the wrong table base. I called customer service, which took two hours. They said they would ship out the right one the following week and I would get it in seven days. Seven days went by and I called again. They said they would ship it the following week, but it never came. I called again and the girl said I should get it by Christmas. I ordered it in June. I would never order again from this company. We have waited two months and we still can’t use our set.
Purchased a pair of drapes from Wayfair.com for $77. Later saw them from the company that made them for $48. Amazon had them $54. Their pricing is exorbitant. Buyer beware. Don’t make the mistake I made. Do your homework before you make a purchase. They also do not price match. I asked. They have lost a customer.
3 times is not a charm with Wayfair. 3 orders and 3 damaged pieces. The boxes were not damaged so it had to have been packed with the damage already done. When I called about the damage I got the same reply – can we give you a discount to keep the item. I think that it is a scam they have going dealing in damaged goods. Was willing to except a replacement first time around and it came in a perfectly good box and a broken leg and 2 damaged draws.If the other two item weren’t in route I would not have ordered. Both pieces came in perfect packaging and 1 had a big dent in the side and the other had a broken corner. Returning and waiting for replacements only to have it damaged is a headache. I’d rather pay $200 more and have it right.
Wayfair is apparently incapable to successfully complete an order. While the prices are reasonable, goods almost always arrive damaged or the wrong item is shipped. Save your money and buy locally.
I have placed an order with Wayfair.ca on August 1, 2019 for the futon sofa with the delivery on August 14, 2019. The day before the expected delivery I have contacted Wayfair customer service and the lady named Deborah E. after checking her system told me that delivery will be on time and I should wait for Fedex next day. I took a day off and that day was wasted for nothing as the delivery never happened. I have called Wayfair and they checked it again, that time my case was escalated to the supervisor Sarah. She told me that the item I have ordered is on back order and she is very sorry, she has adjusted the price for me as a compensation for the trouble for about $150 and promised the “for sure” delivery on August 27, 2019. On August 26, 2019 I have called Wayfair and talked to Megan, I have asked her the same question “when my item will be delivered?”. She promised me to check with the warehouse and call me back. In an hour she left me a voice mail confirming the delivery on August 27, 2019. In an hour after I checked Wayfair website and it was saying there that the delivery will be on September 4, 2019. Sounds like Groundhog day. At this point I called Wayfair and talked to the supervisor Scotty who has transferred me to another lady who said that the item is on back order and they don’t know when it will be delivered.
After so many lies and unfulfilled promises I have cancelled my order with Wayfair.
They don’t know what is going on with their warehouse and because of that they are selling “air” or in the other words they don’t have stuff they are selling.
I have wasted a month and now need to rush through local stores to find the sofa as I have guests coming in a week.
Stay away from Wayfair! They lure customers with fair pricing but behind their website is nothing but the trouble.
Boris
When my bed in a bag arrived, it was poorly shipped and everything was wrinkled and strings were hanging every where I’m sure it’s piece work..I had to take it to a tailor to fix it..because I never received the return shipping label I requested..I’ll never order from wayfair again…it seems everything comes from China…I’ll stick with my local stores….what JUNK…
They lie from the start and keep lying. I read the Q and A about a product. After i receive the product and end up talking directly with the manufacturer, turns out info about my product PROVIDED BY A WAYFAIR employee is wrong. Even when I point out the error, they don’t correct it.
When I order, they ask for my phone # just for “delivery.” No, right away they use that same phone number to send me a text thanking me for my order. And today, after product was delivered 2 days ago, they’ve call me 2X AT 7:30 ON A SAT MORN. (!!!???) I didn’t pick up because I didn’t know who it was. neither time did they have courtesy to say why calling in a voicemail.
Product arrived damaged. My alternatives were too send it back which would’ve been a huge hassle since the item is big, or get a 12% discount on purchase price. I offered to send photos but no, 12% is highest they go.
My first and last time to buy from Mayfair. They suck.
My mother just moved into assisted living and bought a Wayfair chest- the Julian 4 drawer for her bedroom. She paid for assembly and it was put together incorrectly. Another assembly guy came out to fix it after she called it in, and he didn’t fix it either but extorted her for 20 more dollars. The tail doesn’t know what the head is doing. It is a shame to treat an elderly person like this.
Worst customer service ever. Had trouble with discount code online. Called customer service to place order. Was told pricing increased 25% same day! Nothing manager could do to help!
We ordered a set of two living room lamps. They came tonus with the wrong shade color and style!
The item description AND picture shows the ‘copper gold fabric shades’, BUT, instead we received pure WHITE linen shades that were not correct and no way would go with this lamp style.
After messaging them five times, with them requesting us to take pictures of the shade, then saying they needed more information, so we send more pictures zoomed in, so sending multiple pictures of the shade and tag identification they came back saying these WERE the correct shades!
A family member noticed the lamp shade had an extra O on the tag end, so that was the error, but Wayfair still didn’t acknowledge this and expected us to keep these very ugly lamp shades! Grrrr
They were sent back and we demanded a FULL refund, this was our first time ordering from them, and will be the last. Very disappointed and frustrated to say the least!
Beware that if you want to return something, such as a product that was incorrectly listed as 100% cotton but when it arrives it is 60% polyester, you will have to pay a return shipping fee. In my case, it was $12 out of a $30 purchase, completely not worth it for me.
I was given a gift from Wayfair. It arrived damaged. I contacted via email. NO response. I spent over 2 hours on various of their phone numbers. The customer service number was over 1 hour and 45 minutes. Another number over 15 min. So far as I am concerned I will NEVER DO BUSINESS WITH THEM
I just sent home a handyman who arrived to find the glass in my cabinet package broken. I attempted to buy a similar cabinet from Wayfair this summer and the same thing happened twice. After the 3rd package arrived with a different defective part, I abandoned the whole project and took my refund – still no cabinet in my apartment. I thought that was a freak accident and decided to give Wayfair another chance last week. However, now I understand that the packaging or transit process is faulty since this happened again – shattered glass in the package that arrived. I was shocked to talk over the phone with a customer service agent about this and learn that not only will Wayfair not give any type of credit for this (you did not over the summer either) they also expect me AGAIN to figure out how to dispose of the broken cabinet. These boxes each weight 50-70 lbs and I cannot lift these on my own – so this is actually giving me another job to do. Adding insult to injury, the customer service agent kept telling me that he was “resolving” the issue by simply giving me a refund and trying to argue that my disposing of the defective item myself was “more convenient” for me. Come on. I am pretty done with this company.
I have ordered with wayfair in the past and was happy with the service and delivery, unfortunately I didn’t go thru online reviews before ordering again. Ordered and entertainment unit on 23rd Nov 2019, which is currently advertised as order now and get it delivered by 21st Jan (3days). The original delivery date was 14th Jan. No intimation or email, called up on 13th to confirm delivery and I was told it was pushed to 21st Jan (no reason given). They did refund £65 of the £650 order after I sent a complaint email. Called up today to check if the date is still on and I’ve been told the delivery will now be on 4th Feb again no reason given and they didnt send any email or text telling about the delay. How in the world are they advertising a 3 day fast delivery? This I would say is fraud!
The day after ordering and paying for patio furniture the Wayfair price dropped substantially. My request for a price adjustment on my order was denied. They suggested I return and reorder. But with Wayfair you have to pay return shipping, so what is the point except a complete waste of time and cost. They should remove “fair” from their name.