TheChessStore.com Reviews 2024
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- A Rated Company under the BBB
- Numerous Chess Sets & Pieces
- Various Chess Supplies
- Excellent Customer Service
- Has Minor Issues with Delivery
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They rarely answer their phone when you want to talk to them for any customer service issue, they do not respond your emails promptly and even when you order early in the morning they do not always ship your items the same day, however the few times I had talk by phone to Greg or Ray they are attentive, polite and eager to resolve your requests or concerns.
The email chain below resulted in TheChessStore.com ignoring my request for a refund of a product their website said they have but did not have in stock. I had to spend an hour on the phone today putting in a dispute of charges with my bank for a product I ordered but could not get from TheChessStore.com. Because of this interaction, I do not recommend doing business with them.
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Re: Your Order 56114 with The Chess Store Out of Stock
KW
Mon 4/27/2020 6:24 PM
Greg,
When were you going to tell me you didn’t have what I ordered?
Please refund my money immediately. I expect to get confirmation of the refund processed tomorrow. If not, I will dispute the charge.
Thank you.
KW
From: Greg
Sent: Monday, April 27, 2020 4:18:59 PM
To: KW
Subject: Your Order 56114 with The Chess Store Out of Stock
Dear KW,
We are currently out of stock in the British & Zulu Theme Chess Set.
We do have the Battle of Waterloo or you can go on our website to see what we have.
Regards
Greg