TheChessStore.com Reviews 2020

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PROS for TheChessStore.com Reviews
The website The Chess Store is a place where people can purchase all of their needs when it comes to chess at this time. The reason for this is because you can buy numerous chess sets and pieces that are only exclusive designs here at the site. You can also get various chess supplies such as chess boards, clocks, storage, books and a lot more. It is no wonder The Chess Store reviews have been quite positive as of late. This is especially true since their customer service is very helpful to their customers as well.

  • A Rated Company under the BBB
  • Numerous Chess Sets & Pieces
  • Various Chess Supplies
  • Excellent Customer Service

CONS for TheChessStore.com Reviews
Perhaps the only negative aspect about the TheChessStore.com is that they can have problems with their deliveries. A customer has mentioned in the TheChessStore.com reviews that they were not provided a tracking number upon check out of their product and thus were not able to monitor the package. So it is important to double-check to see if you have everything to claim after making a purchase at the website.

  • Has Minor Issues with Delivery

9.3 Total Score
2 reviews
Summary

Now that you have read these things in The Chess Store reviews, we can say that they are still one of the best places to get chess pieces, boards, designs and other supplies related to the sport today. Make sure you check out their site now to see what new products they have for sale.

9.3Expert Score
Is The Chess Store Legit & Safe?
10
Is The Chess Store Reliable?
10
The Chess Store Guarantee
10
The Chess Store Prices
10
The Chess Store Hidden Fees
10
The Chess Store Shipping Cost
10
The Chess Store Shipping Delivery
8
The Chess Store Help & Support
6
5.6User's score
Is The Chess Store Legit & Safe?
4.5
Is The Chess Store Reliable?
4.5
The Chess Store Guarantee
4.5
The Chess Store Prices
7
The Chess Store Hidden Fees
10
The Chess Store Shipping Cost
5.5
The Chess Store Shipping Delivery
4.5
The Chess Store Help & Support
4.5
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2 Comments
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  1. 1.35
    Is The Chess Store Legit & Safe?
    10
    Is The Chess Store Reliable?
    10
    The Chess Store Guarantee
    10
    The Chess Store Prices
    60
    The Chess Store Hidden Fees
    100
    The Chess Store Shipping Cost
    10
    The Chess Store Shipping Delivery
    10
    The Chess Store Help & Support
    10

    The email chain below resulted in TheChessStore.com ignoring my request for a refund of a product their website said they have but did not have in stock. I had to spend an hour on the phone today putting in a dispute of charges with my bank for a product I ordered but could not get from TheChessStore.com. Because of this interaction, I do not recommend doing business with them.

    ___________________________

    Re: Your Order 56114 with The Chess Store Out of Stock
    KW
    Mon 4/27/2020 6:24 PM


    Greg,

    When were you going to tell me you didn’t have what I ordered?

    Please refund my money immediately. I expect to get confirmation of the refund processed tomorrow. If not, I will dispute the charge.

    Thank you.

    KW

    From: Greg
    Sent: Monday, April 27, 2020 4:18:59 PM
    To: KW
    Subject: Your Order 56114 with The Chess Store Out of Stock

    Dear KW,

    We are currently out of stock in the British & Zulu Theme Chess Set.

    We do have the Battle of Waterloo or you can go on our website to see what we have.

    Regards

    Greg

    + PROS: None
    - CONS: Horrible customer service. They don't provide refunds of the products on their website but don't have in stock. Also, they didn't answer their phone when I called to discuss this issue. Beware!
    Helpful(0) Unhelpful(0)You have already voted this
  2. 4.25
    Is The Chess Store Legit & Safe?
    80
    Is The Chess Store Reliable?
    80
    The Chess Store Guarantee
    80
    The Chess Store Prices
    80
    The Chess Store Hidden Fees
    100
    The Chess Store Shipping Cost
    100
    The Chess Store Shipping Delivery
    80
    The Chess Store Help & Support
    80

    They rarely answer their phone when you want to talk to them for any customer service issue, they do not respond your emails promptly and even when you order early in the morning they do not always ship your items the same day, however the few times I had talk by phone to Greg or Ray they are attentive, polite and eager to resolve your requests or concerns.

    + PROS: Nice inventory
    - CONS: Poor customer service communication
    Helpful(0) Unhelpful(0)You have already voted this

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