Zavvi Reviews 2024
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Is Zavvi Legit,
Safe & Trusted Site Today?
Pros: Zavvi Review
Zavvi.com is great place to find all kinds of media related products.
They are primarily an entertainment store with video, music, and game offerings.
Recently they have delved into several other categories including clothing and memorabilia, as well as a wider range of tech items.
They offer reasonable prices, with a daily deals tab, and discounts. Zavvi has free shipping in the UK and £0.99 international shipping.
They also have a fairly reasonable return policy of 14 days, from the day of when the delivery arrives.
One thing I liked is that they offer is Blu-ray Steelbooks, which are a kind of collector’s item and usually only a limited amount are sold.
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- 14 Day Guarantee
- Safe & Secure Checkout
- Daily Deals Available
- Free Shipping in The UK
- International Shipping
Cons: Zavvi Review
I didn’t like that fact that international shipping is not free to most countries, although if you spend £75-£120 depending on your country, you can receive free tracked shipping. £0.99 for international shipping is not terrible, but it’s the one negative about Zavvi.
It’s understandable if they are a not a large enough company and don’t have the capacity to offer free international shipping at this time.
I imagine as they continue to grow and expand, they will be able to offer such a service in the future.
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- International Shipping Fees
Zavvi Review Videos
Zavvi Review - Dr Strange Zavvi Steelbook- Unboxing
Scotty unboxes and rates the Zavvi UK exclusive Doctor Strange 3D Blu Ray Steelbook, hoping it breaks Marvel's latest Steelbook trends.... Buy the Steelbook from Zavvi here! https://www.zavvi.com/...
Zavvi Review - Spider-Man Trilogy Zavvi Exclusive Steelbooks Review
via YouTube Capture.
Zavvi Review - Zavvi Zbox: Retro | Ashens
http://bit.ly/1NKct2A is a link to follow if you want to check this stuff out further. http://www.zombo.com is a link to follow if you want to do anything.
Zavvi Review - PREDESTINATION [ZAVVI] STEELBOOK BLU RAY REVIEW + UNBOXING
SPECS [US BD] Video Codec: MPEG-4 AVC (24.89 Mbps) Video resolution: 1080p Aspect ratio: 2.40:1 Original aspect ratio: 2.39:1 Special features: HD ( '17) Audio English: DTS-HD Master Audio...
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- How’s Zavvi selection, prices, shipping, etc.?
- Is Zavvi legit and safe to buy from?
- How’s Zavvi customer service?
- How are Zavvi steelbooks and are they worth it?
- Is Zavvi a reliable and good website today?
WARNING – Order 359716685 as of 05/12/2021 and nothing received and still no refund after 10 messages.
A totally fraud.
The request was duplicated: two charges, to sends.
No answer to our emails.
Sending conditions said 4 days.
Packages missing for three weeks.
No answer from their side.
After three weeks, the packages arrived, totally out of time (it was for Christmas) and totally useless for us.
You have to pay the return costs (62 euros), even in this case that they made the mistake of:
– duplicating the request
– lie in delivery terms
Never buy in a Zavvi. It’s a scam…. of course, still waiting for the money back….
You will receive damaged items. Bought 1x lord of the rings collection and 1x hobbit collection. Over $200 together and they both came severely bent and damaged. It took over a month, almost 2 to finally get my money back after I was originally told replacements would be sent, but they took so long the items went out of stock. They said they didn’t have the returned items even though my tracking information told me it was sogned for at theor warehouse by someone named Casey. Eventually got my money back after being bounced around to numerous didferent people and bought the hobbit collection off bestbuy.com and it was delievered in PRISTINE condition. Lord of the rings was sold out on best buy though so I stupidly bought it again from Zaavi and it came DAMAGED AGAIN. 3 of 3 fail purchases. This company’s customer service is a joke. They lie and say they dont have your returns even though tracking says its there. They ask you to not use tracking when you send back damaged goods(I have a screenshot of them requesting UNTRACKED). Do it anyways. It takes months to get your money back. Several people will touch your support ticket and none of them say the same thing, and they refuse to actually answer your questions and concerns if the script in front of them doesn’t have a response for it. Buy from places like best buy or ebay for undamaged versions. I’ve taken screenshots of every interaction Ive had with them because they say so many different things.
I had 3 orders with about 20 items. And i had 15 complains on non delivery, broken item, bad packing, unsent items for a month and more, no answers from their “customer service” etc.etc.etc ……. The worst store ever. The most horrible, awful, terrible, disgusting and unpleasantly buying experience I ever had.
Antun
Not sure what is going at the shop called Zavvi. Pure incompetence? Lack of interest regarding customers? Amateur night? Ordered a couple things on the shop more than two weeks ago, and the order is still processing. This was my first order at Zavvi. I contacted Zavvi with the contact form on their site, the reply was the items are not in stock. Asked when they will be in stock, no reply.
Contacting them on the Facebook page, I received replies from 4-5 employees asking me three times for my personal data, then all saying they will contact the shipping department to move things forward, since the items are in fact in stock (wth?). But after all these days and countless messages, my order is still at the same stage as it was 2 weeks ago – nowhere.
I can’t believe my first experience with a new shop to be so awful. AVOID Zavvi AT ALL COSTS! Not worth the hassle and lack of professionalism!
Zavvi is a scam. I ordered some t-shirts from them 3 months ago, but the sizes did not match what was described on their website. I decided to return them and reach out to the customer service. I had to message them for 2 months while being told every time that I will receive an email with the return instructions, after which I finally got a return form and an address. I paid 15 euros to send the t-shirts to the address they provided. According to the tracking of the package I sent, there was no one at that address and since they did not pick up my return package from the depot, it is now being returned to me. The customer service is not helping at all, I keep getting what looks like generic messages whenever I reach out to them. So basically I paid 40+ euros for the t-shirts, 15+ euros for the return, and wasted countless hours trying to talk to the customer service. I will soon post pictures of the conversation with the customer service and the tracking of the return.
Ordered items in March.
Hermes failed to deliver.
Zavvi claimed they sent items with Royal Mail, refused to refund and sent replacements – with Hermes!
Hermes failed to deliver.
Zavvi refused to refund until undelivered items are returned. Hermes don;’t return undelivered items – they auction them!
2 months later Zavvi still have my money – I have no items and no refund.
“We’ll get back to you in 5 working days…”. 2 weeks later: nothing.
Zavvi has poor customer service if things go wrong. A boxset was not delivered via Hermes and the Hermes site shows it has not been delivered on 24th March 2020. Unable to contact Hermes – no phone number, no email, I turned to Zavvi for a refund or replacement boxset. I have since been in email correspondance and there are ever more hoops to jump through! I have twice been offered a refund/replacement but nothing is confirmed or occurs i.e. no refund!I have now threatened to go to Resolver resolution
Zavvi is a scam. I ordered some t-shirts from them 3 months ago, but the sizes did not match what was described on their website. I decided to return them and reach out to the customer service. I had to message them for 2 months while being told every time that I will receive an email with the return instructions, after which I finally got a return form and an address. I paid 15 euros to send the t-shirts to the address they provided. According to the tracking of the package I sent, there was no one at that address and since they did not pick up my return package from the depot, it is now being returned to me. The customer service is not helping at all, I keep getting what looks like generic messages whenever I reach out to them. So basically I paid 40+ euros for the t-shirts, 15+ euros for the return, and wasted countless hours trying to talk to the customer service. I will soon post pictures of the conversation with the customer service and the tracking of the return.
Ordered a limited edition blu ray box set, of which arrived damaged in a very poor bubble wrap postage. I had to pay the return postage.
Now The item is stuck in customs with very expensive custom fee which Zavvi are not willing to pay.
The item is now sold out everywhere else, so my chances of getting a perfect copy are zero.
Very disappointed.
Still waiting for two stranger things figures ordered mid December. Both items were in stock. I have now been told I will receive one of the figures in March. The other figure still has not arrived. Both were meant to be Christmas presents. The worst customer service I have dealt with. I would advise not to buy anything from this company as it takes 48hrs to get a very poor response!
I ordered an item from their web site in November it was a space invaders arcade game. It cost over £400. it never arrived! After a great deal of time and effort (Their Live Chat being a the only form of communication and a pain to get onto) Zavvi sent out another one – this too has not been delivered and today (23rd December) they issued me with a refund because the item is ‘TOO big’ for their courier to deal with). This means my nephew will not get his much anticipated Christmas present and I have wasted at least 10 hrs of my time trying to sort it out. Why do they advertise an item they cannot deliver? Why don’t they have a courier who is able to deliver larger items? I am upset and cross because I have now 1 day to replace this present and frankly doubt it can be done in time.
Poor show Zavvi!
Great place to order from. I will give them a five star rating.
You think Zavvi are cheap to buy from, but really just avoid them, no customer service of any kind .The seem to just want to rip you off or wear you down , to give up. I marked them 1 star, as theres no minus 10 option.
Contacted Zavvi to return a faulty item.
When you send a message via their web site, you get an auto reply in your personal email address also. But when an actual agent replies. Guess what you dont get a mail to your personal email. Only to their web site inbox for your account. So you message them and think you will get a email reply to your mail . Nope! Talk about confusing for starters.
After I figured this out, they wanted photos, which was pointless. Sent them anyway via there message hub. Then I got message to my personal email returns info would follow. But guess what ? No returns info sent. Requested it 7 times or so ,but nothing. Checked my email to see if there address was marked as spam etc,all good.
Funny how the system can email you the auto reply .But the returns info and any other messages dont. After countless tries I asked for a supervisor to phone me ,many times… But nothing. Asked them to try another email address ,nothing?. In the end I changed my email address on my account. Requested returns and finally it came through. All in only took nearly two months.
So all good then?? NO !!
I noticed after using their returns paperwork and returns tracked free post labels.That I had never got the money back for the item.
Messaged them about it, they asked for returns info. I had sent it a month and a half ago. So of course I didnt have the proof of postage still (silly me).
I check my emails and found the returns labels etc. There was a tracking number so I checked it. Guess what they signed for it 4 days later. But claim to never of seen it.
So now I’ve forwarded all this info to them.. Hope I do get the refund, but I dont hold out much hope.
UPDATE 21/11/18
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Two days on from Zavvi’s reply below. I have proved to them two days ago that they received the item. But still they have not refunded me. They want to check the warehouse as they have lost the parcel.
How is that my issue?? Proved the item was returned, they should refund. But no, more stalling and bad service.
Also noticed in their below reply. They failed to address any of the issues I mentioned. Zavvi are uninterested, unprofessional, unorganised time wasters. Who want your money for nothing.
So poor, they dangle items in front of you, take orders, make all sorts of promises, but take WEEKS to deliver goods, if they deliver at all. Last order of mine made on Sept. 5th, still not received a month later.
And when I say last order, I MEAN last order.
Customer support is just full of auto-responses and meaningless platitudes that really just translate as ‘we’ll send it when we send it’.
Embarrassingly poor for a company trading in a global, online, Amazon Prime-led marketplace.
Strongly recommend people to not waste their time and effort, just to be disappointed.