AliExpress Reviews 2020

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8.1 Total Score
13 reviews
Summary

With millions of products on offer, some of which you won’t find elsewhere, AliExpress has made an easily navigable catalog system. Despite some issues, customers can find almost anything at great prices, and the company ships to over 200 countries—many with express delivery.

8.1Expert Score
Is AliExpress Legit & Safe?
7.5
Is AliExpress Trustworthy & Reliable?
7
AliExpress.com Guarantee
9
AliExpress.com Prices
8.5
AliExpress.com Hidden Fees
10
AliExpress.com Shipping Cost
9
AliExpress.com Shipping Delivery
6
AliExpress.com Help & Support
8
4User's score
Is AliExpress Legit & Safe?
3.6
Is AliExpress Trustworthy & Reliable?
3.8
AliExpress.com Guarantee
3.5
AliExpress.com Prices
5.9
AliExpress.com Hidden Fees
4.6
AliExpress.com Shipping Cost
4.4
AliExpress.com Shipping Delivery
3.4
AliExpress.com Help & Support
3.2
Add your review  |  Read reviews and comments

Pros: AliExpress Reviews

Definitely the best thing about this company is their Buyer Protection guarantee, which allows shoppers to buy with confidence—and that guarantee covers receiving items as described, on time. If either of these conditions is broken, you are eligible:

  1. Order not received: a full refund
  2. Order not as described: a full refund (or partial if you choose to keep the item

You have up to 15 days after the order is completed to request a refund.

    • 60 Day Guarantee
    • VIP Club Members
    • Free Shipping Over $75
    • Track All Orders
    • Secured Transactions

Cons: AliExpress Reviews

One negative aspect from the AliExpress reviews is that some suppliers offer free

Not all suppliers offer free shipping, as it is optional (free shopping is paid for by the supplier). You can find out who offers free shipping by entering the product name into the search bar, and then looking to see if the supplier offers free shipping to the country you want the product to be shipped to.

There have also been issues with unscrupulous sellers not shipping items as described, leading to negative reviews for AliExpress.com.

    • Shipping Can Take Awhile
    • Review Sellers Rating/Feedback

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Please leave your AliExpress review, feedback, or comments below. Thank you!

I enjoy reviewing websites, local businesses, and finding the best savings, especially in my city of Salem and surrounding cities of Portland, Oregon! Shopping should be easy, safe and secure with reliable shipping and a guarantee.

21 Comments
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  1. 0.65
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    10
    AliExpress.com Guarantee
    0
    AliExpress.com Prices
    80
    AliExpress.com Hidden Fees
    0
    AliExpress.com Shipping Cost
    0
    AliExpress.com Shipping Delivery
    0
    AliExpress.com Help & Support
    10

    A couple times a year I make a $500.-$5,000. purchase (apparently I am a very slow learner).
    Almost every order plays out the same way:

    1, Following payment a tracking number is issued quite quickly (to circumvent the automated refund system).
    2, I’m contacted about delays due to being last in queue (but can pay extra to expedite my order), or there are shipping delays (this too can be expedited for an additional fee) otherwise another shipping related issue like “advance customs/duty payment” or remote aria service charge (mind you I live directly beside a 6 lane highway).
    3, If I decide to back out of the purchase due to these surprise delays/expenses they will refuse to cancel the tracking number, thereby making it impossible to file for a refund (refunds can only be processed before a tracking number is issued or after the tracking number indicates receipt of the item (which can,t happen if you don’t pay the extortion/fees or wait several months in queue).

    AliExpress does nothing to assist because a tracking number has been issued and once a tracking number is issued they pretend it is in-rout until it shows as delivered. Only after the tracking shows as delivered are they even willing to allow a dispute to be opened, and the scope of their involvement is to send an email to the seller. It remains entirely in the sellers hands how they will deal with or ignore it and that is the final say in the matter.

    AliExpress will not/does not sanction the seller in any way and will not/does not issue a refund directly from the sellers e-walet.

    It is obvious that AliExpress not only facilitates but encourages this behavior (cirtanly does nothing to discourage it)..

    + PROS: The prices are good when you don't get scammed.
    - CONS: A lot of scamming especially in regards to shipping/shipping costs.
    Helpful(0) Unhelpful(0)You have already voted this
  2. This seller is” Laudation Official Store” no attempt by seller to deliver. When asked for refund, offered much less than cost. Some sellers are thieves & they are still allowed & supported by Ali Express. They sell (or pretend) EBike batteries. Be warned the tracking numbers are fake. My batteries never left China.The worst part is Ali Express does nothing to help & this company continues to sell on Ali Express.

  3. 2.25
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    50
    AliExpress.com Guarantee
    50
    AliExpress.com Prices
    50
    AliExpress.com Hidden Fees
    50
    AliExpress.com Shipping Cost
    50
    AliExpress.com Shipping Delivery
    50
    AliExpress.com Help & Support
    50

    Don’t buy, I’m ordering and I’ve been waiting for more than 3 months, I’m even looking for my refund, the machine robot answers that it should come …, I’m looking for a REFUND NO OF THAT. THIS SITE IS SCAM … BE CAREFULLY

    Helpful(0) Unhelpful(0)You have already voted this
  4. Don’t buy, I’m ordering and I’ve been waiting for more than 3 months, I’m even looking for my refund, the machine robot answers that it should come …, I’m looking for a REFUND NO OF THAT. THIS SITE IS SCAM … BE CAREFULLY

  5. Don’t buy, I’m ordering and I’ve been waiting for more than 3 months, I’m even looking for my refund, the machine robot answers that it should come …, I’m looking for a REFUND NO OF THAT. THIS SITE IS SCAM … BE CAREFULLY!!!

  6. Don’t buy, I’m ordering and I’ve been waiting for more than 3 months, I’m even looking for my refund, the machine robot answers that it should come …, I’m looking for a REFUND NO OF THAT. THIS SITE IS SCAM … BE CAREFULLY

  7. 0.5
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    10
    AliExpress.com Guarantee
    10
    AliExpress.com Prices
    10
    AliExpress.com Hidden Fees
    10
    AliExpress.com Shipping Cost
    10
    AliExpress.com Shipping Delivery
    10
    AliExpress.com Help & Support
    10

    I have no idea how AliExpress gets these scores from ‘experts’! It is 45 days since my order and there is no sign of it. When I went on the site to find out what had happened to my order they gave me a tracking code that didn’t work at all. When I tried to open a complaint I was told I couldn’t for another 45 days. So I have to wait three months after placing my order before I can even start a dispute process. What a joke! I then wrote to them via an email address I eventually found, and have never heard back. I think this site is a scam, that has stolen my money. Avoid at all costs!

    + PROS: Prices, but they are irrelevant if you never get the products!
    - CONS: Totally unreliable. When I eventually got a garbled response it was to a gtrac king site that didn't work! It's a scam!
    Helpful(1) Unhelpful(0)You have already voted this
  8. 0.35
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    10
    AliExpress.com Guarantee
    10
    AliExpress.com Prices
    10
    AliExpress.com Hidden Fees
    0
    AliExpress.com Shipping Cost
    10
    AliExpress.com Shipping Delivery
    0
    AliExpress.com Help & Support
    10

    I purchased 2 LED bathroom sink faucets from Ali for $100+ When on they squeal like a banshee. Ali says it is normal for LED to shriek; it is the voice of the LED. Funny nothing in the advert says get ear plugs to use your faucets. Their offer at settlement–$8. That won’t cover the cost of new, non-screaming faucets or a plumber to try to repair these. Can you say RIP OFF?! My research says this is untrue and is designed to avoid responsibility for crap on sale. DON’T BUY FROM ALI!!!!!

    + PROS: None If I could I'd give negative stars.
    - CONS: Everything. Don't deal fairly with customers.
    Helpful(1) Unhelpful(0)You have already voted this
  9. 0.3
    Is AliExpress Legit & Safe?
    0
    Is AliExpress Trustworthy & Reliable?
    0
    AliExpress.com Guarantee
    0
    AliExpress.com Prices
    50
    AliExpress.com Hidden Fees
    0
    AliExpress.com Shipping Cost
    0
    AliExpress.com Shipping Delivery
    0
    AliExpress.com Help & Support
    0

    WARNING Very bad if your item doesn’t arrive they mark it as delivered even after you prove its not been delivered. They then refuse to refund after you prove you have not received it and there reason for not refunding is that parcel was delivered, but you proved 100% it wasn’t delivered. They don’t listen to what you say don’t use them

    - CONS: They don't refund if not delivered
    Helpful(1) Unhelpful(0)You have already voted this
  10. 0.5
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    10
    AliExpress.com Guarantee
    10
    AliExpress.com Prices
    10
    AliExpress.com Hidden Fees
    10
    AliExpress.com Shipping Cost
    10
    AliExpress.com Shipping Delivery
    10
    AliExpress.com Help & Support
    10

    Aliexpress shop name is “Ur prettys store” Everyone please remember this store name.
    I ordered mid March. Today June 1st. Still I don’t get product.
    I already notice to seller and Aliexpress.
    But They don’t refund me. Stay away China !

    + PROS: Anyway Don't trust China company.
    Helpful(1) Unhelpful(1)You have already voted this
  11. 0.9
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    10
    AliExpress.com Guarantee
    0
    AliExpress.com Prices
    80
    AliExpress.com Hidden Fees
    40
    AliExpress.com Shipping Cost
    10
    AliExpress.com Shipping Delivery
    0
    AliExpress.com Help & Support
    0

    They only show good reviews and hide the bad ones. No customer service number. Only communicate through email. Or boys with instant messenger bullshit so it takes weeks to get anywhere with them

    + PROS: Low prices
    - CONS: May never receive products and no refund.
    Helpful(3) Unhelpful(0)You have already voted this
  12. 5
    Is AliExpress Legit & Safe?
    100
    Is AliExpress Trustworthy & Reliable?
    100
    AliExpress.com Guarantee
    100
    AliExpress.com Prices
    100
    AliExpress.com Hidden Fees
    100
    AliExpress.com Shipping Cost
    100
    AliExpress.com Shipping Delivery
    100
    AliExpress.com Help & Support
    100

    I am working on my third order. *fingers crossed* The first two were flawless. So far, #3 is great.

    The shipping is disclosed in the description, so it should not be a surprise that it will be a while.

    I read as many reviews as I can. If there are a lot of reviews, I put a lot of faith in that seller. Only a few reviews…not so much faith.

    + PROS: Unbelievably inexpensive.
    - CONS: Many sellers have the same item, and significantly different pricing. Gotta' do research.
    Helpful(2) Unhelpful(0)You have already voted this
  13. I want to warn ladies not to buy shoes from sellers on Aliexpress. They only fit 50% of the time . Some of the sellers have tried to send a size smaller if they are out of stock on your size. Makes you furious as they know it will cost you more to return them than they cost . I have had the toes cut out of some, but others I’ve had to donate to the thrift shop. Just stick to buying the clothing as it is fine 95% of the time . Sometimes the fabric is not as pictured, however, and so I can’t give it 100%.

  14. 5
    Is AliExpress Legit & Safe?
    100
    Is AliExpress Trustworthy & Reliable?
    100
    AliExpress.com Guarantee
    100
    AliExpress.com Prices
    100
    AliExpress.com Hidden Fees
    100
    AliExpress.com Shipping Cost
    100
    AliExpress.com Shipping Delivery
    100
    AliExpress.com Help & Support
    100

    Absolutely amazing! I buy so much stuff from there (at least one order a week) and love it.

    + PROS: I've spent $500< on there buying clothes, makeup, nail polish, toys, you name it, I've probably bought it already. I've had an extremely pleasant experience buying lots of stuff from there.
    - CONS: There was only this one time where I bought a face mask (a gold peel off one) and broke out heavily the next day. This may just be my skin, but to prevent any mishaps like these happening, just read the reviews.
    Helpful(5) Unhelpful(0)You have already voted this
  15. 0.5
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    10
    AliExpress.com Guarantee
    10
    AliExpress.com Prices
    10
    AliExpress.com Hidden Fees
    10
    AliExpress.com Shipping Cost
    10
    AliExpress.com Shipping Delivery
    10
    AliExpress.com Help & Support
    10

    Lately I’ve experienced many of my orders through aliexpress sent with China registered mail to my address in Germany have NOT arrived!

    The shipping company and seller may given the wrong address, delivered to wrong recipients, stolen or missing or even still in the German Customs, the shipping company just marked them as “successful delivery”!
    As aliexpress Platinum Member I received unfair judgement after disputing my orders & feel disadvantaged with losing my money so very often for NOT receiving my orders. Because your Case Management Team do NOT/ can NOT read properly or don’t understand how shipping and Online Shopping should work. I doubt that Aliexpress people have business knowledge or have knowledge in Customer Service!!!

    Online shopping should be easy, customers ordered and paid online then paid items should be delivered to the customer and end of story, Everyone is happy!

    But Aliexpress expected that Customers should waste their times & nerves finding whereabout their packages & even when they dispute them, Customers are the ones who should provide stupid “valid proof of NOT receiving their packages” and after wasting their times and nerves at the end Aliexpress is taking sides of the sellers!!!
    What kind of system is that???
    At the end, Aliexpress customers being cheated from their money, their times & nerves! What a joke!!!

    I’ve ENOUGH of waiting 3 months for my orders then finding out that I don’t receive them then I’ve to bear losing my money of losing the packages!
    No thank you! I rather order stuff in Amazon or other online shopping sites even I have to pay double the price but I’m sure that my order will be delivered within 1 week, I can return my order within 4 weeks without paying return mail & it’s the job of the sellers to make sure I receive my order without inconvenient the customers

    Horrible! They provide fake tracking no item received and no refund. Zero buyer protection!

    Aliexpress: TAKE YOUR CUSTOMER’S DISPUTES AND COMPLAINTS SERIOUSLY AND DON’T CHEAT ON YOUR CUSTOMERS!!!
    IF YOU DON’T CARE, THEN I WILL NOT BUY ANYTHING ANYMORE FROM ALIEXPRESS, YOU WILL LOSE YOUR LOYAL CUSTOMER AND I WILL SPEND MY THOUSANDS OF EUROS ELSEWHERE AND OF COURSE I WILL SHARE MY BAD EXPERIENCES WITH ALIEXPRESS ONLINE AND WILL NEVER RECOMMEND ALIEXPRESS TO ANYONE!!!
    BE SERIOUS IN DOING YOUR BUSINESS!!!

    + PROS: Nothing!!! Just beware of losing your money!
    - CONS: Lately I've experienced many of my orders through aliexpress sent with China registered mail to my address in Germany have NOT arrived! The shipping company and seller may given the wrong address, delivered to wrong recipients, stolen or missing or even still in the German Customs, the shipping company just marked them as "successful delivery"! As aliexpress Platinum Member I received unfair judgement after disputing my orders & feel disadvantaged with losing my money so very often for NOT receiving my orders. Because your Case Management Team do NOT/ can NOT read properly or don't understand how shipping and Online Shopping should work. I doubt that Aliexpress people have business knowledge or have knowledge in Customer Service!!! Online shopping should be easy, customers ordered and paid online then paid items should be delivered to the customer and end of story, Everyone is happy! But Aliexpress expected that Customers should waste their times & nerves finding whereabout their packages & even when they dispute them, Customers are the ones who should provide stupid "valid proof of NOT receiving their packages" and after wasting their times and nerves at the end Aliexpress is taking sides of the sellers!!! What kind of system is that??? At the end, Aliexpress customers being cheated from their money, their times & nerves! What a joke!!! I've ENOUGH of waiting 3 months for my orders then finding out that I don't receive them then I've to bear losing my money of losing the packages! No thank you! I rather order stuff in Amazon or other online shopping sites even I have to pay double the price but I'm sure that my order will be delivered within 1 week, I can return my order within 4 weeks without paying return mail & it's the job of the sellers to make sure I receive my order without inconvenient the customers Horrible! They provide fake tracking no item received and no refund. Zero buyer protection! Aliexpress: TAKE YOUR CUSTOMER'S DISPUTES AND COMPLAINTS SERIOUSLY AND DON'T CHEAT ON YOUR CUSTOMERS!!! IF YOU DON'T CARE, THEN I WILL NOT BUY ANYTHING ANYMORE FROM ALIEXPRESS, YOU WILL LOSE YOUR LOYAL CUSTOMER AND I WILL SPEND MY THOUSANDS OF EUROS ELSEWHERE AND OF COURSE I WILL SHARE MY BAD EXPERIENCES WITH ALIEXPRESS ONLINE AND WILL NEVER RECOMMEND ALIEXPRESS TO ANYONE!!! BE SERIOUS IN DOING YOUR BUSINESS!!!
    Helpful(6) Unhelpful(0)You have already voted this
  16. 4
    Is AliExpress Legit & Safe?
    100
    Is AliExpress Trustworthy & Reliable?
    100
    AliExpress.com Guarantee
    80
    AliExpress.com Prices
    100
    AliExpress.com Hidden Fees
    90
    AliExpress.com Shipping Cost
    100
    AliExpress.com Shipping Delivery
    60
    AliExpress.com Help & Support
    10

    I LOVE ALIEXPRESS — I ORDER CLOTHING FROM THEM A LOT . GREAT PRICES AND ONLY ONCE DID I HAVE A CRAZY EXPERIENCE . NOT A BAD ONE SO MUCH AS A CRAZY ONE. DID NOT RECEIVE MY ITEM AND COMPLAINED . THEN I GOT 3 OF THE SAME ITEM –ONE PER MONTH FOR 3 MONTHS –HAD TO DONATE SOME TO THE THRIFT SHOP . LOL

    + PROS: Great PRICES
    - CONS: TAKES AROUND A MONTH TO ARRIVE
    Helpful(3) Unhelpful(1)You have already voted this
  17. I ordered 6 pieces of an integrated circuit – delivery was 22 days. The items were correctly labeled but they were obviously not as advertised as detected by failure in a standard application and external measurements referring to a datasheet. I immediately sent a emails to AliExpress using several addresses – no response from any of them. They had charged my credit card the day after I placed my order not waiting for my confirmation of an acceptance of terms. I seems impossible to contact any person using email. They probably had no idea that the vendor had shipped falsified items. But it is obvious that they do not want to respond to my findings or subsequent emails. So, I’m out $111.00 at this point. I had ordered 6 pieces of MC33030P. Any idea how I can get AliExpress to respond?

  18. Pathetic site and customer service. They need my card details ( Front and back of my Credit card), card statement and id proof. I mean why they need it? Its shocking to see such online retailer is still exist. I feel this site is big time cheater.. beware

  19. 4.1
    Is AliExpress Legit & Safe?
    100
    Is AliExpress Trustworthy & Reliable?
    80
    AliExpress.com Guarantee
    80
    AliExpress.com Prices
    70
    AliExpress.com Hidden Fees
    100
    AliExpress.com Shipping Cost
    80
    AliExpress.com Shipping Delivery
    50
    AliExpress.com Help & Support
    100

    I bought so many things from Aliexpress. Many things were good but also many of them were of very bad quality.

    + PROS: cheap prices
    - CONS: Very long delivery times
    Helpful(1) Unhelpful(0)You have already voted this
  20. 2.5
    Is AliExpress Legit & Safe?
    10
    Is AliExpress Trustworthy & Reliable?
    10
    AliExpress.com Guarantee
    10
    AliExpress.com Prices
    100
    AliExpress.com Hidden Fees
    100
    AliExpress.com Shipping Cost
    100
    AliExpress.com Shipping Delivery
    60
    AliExpress.com Help & Support
    10

    My product (ultra thin game monitor, €186) was delivered at local post office and I received invitation to come and pick it up. At arriving at post office, the package appeared to be collected by an unknown person. I contacted PostNL about this. They did internal investigation. They (PostNL.nl customer service team) admitted their fault and sent me this in a report.
    I mailed this report (shipping company’s official document) to prove the product lost at start of dispute to Aliexpress.  So the document is in the evidence list from the start of the dispute. I am very unhappy with Aliexpess dispute communication.   I keep getting requirements for evidence. I keep explaining the report. But I do not get any substantive comments to my uploaded evidence explanations and no substantive comments on given explanations. I ask seller and aliexpress both to show some respect to me as your customer and seriously look at my evidence and answers and give reactions on my evidence explanation answers.   Aliexpress does not pay respect me as customer and does not read my information and keep ignoring it.
    As seller gives bad performance, like in my case, Aliexpress does not give any constructive help in dispute, which makes Aliexpress very unrelyable. Aliexpress must oblige seller to investigate and report about wrong delivery but failed to do that. I recommend good sellers to speak to Aliexpress because they even loose good reputation through Aliexpress if Aliexpress does not improve customer service.
    In the end (6 weeks later) Aliexpress gave me full refund. But Aliexpress did not give any explanation about it’s bad communication.

    + PROS: When seller is trust worthy, than Aliexpress is excellent. I used to buy a lot through Aliexpress but stopped because of bad experience Aliexpress not helping me in dispute.
    - CONS: When seller is unreliable Aliexpress is very bad. My product (ultra thin game monitor, €186) was delivered at local post office and I received invitation to come and pick it up. At arriving at post office, the package appeared to be collected by an unknown person. I contacted PostNL about this. They did internal investigation. They (PostNL.nl customer service team) admitted their fault and sent me this in a report. I mailed this report (shipping company's official document) to prove the product lost at start of dispute to Aliexpress.  So the document is in the evidence list from the start of the dispute. I am very unhappy with Aliexpess dispute communication.   I keep getting requirements for evidence. I keep explaining the report. But I do not get any substantive comments to my uploaded evidence explanations and no substantive comments on given explanations. I ask seller and aliexpress both to show some respect to me as your customer and seriously look at my evidence and answers and give reactions on my evidence explanation answers.   Aliexpress does not pay respect me as customer and does not read my information and keep ignoring it. As seller gives bad performance, like in my case, Aliexpress does not give any constructive help in dispute, which makes Aliexpress very unrelyable. Aliexpress must oblige seller to investigate and report about wrong delivery but failed to do that. I recommend good sellers to speak to Aliexpress because they even loose good reputation through Aliexpress if Aliexpress does not improve customer service. In the end (6 weeks later) Aliexpress gave me full refund. But Aliexpress did not give any explanation about it's bad communication.
    Helpful(0) Unhelpful(0)You have already voted this
  21. I am glad that some of you have found luck with this site. I have not had that luck.

    Let me explain what happened to me. I was trying to send a gift to a friend of mine in Ukraine from Texas. If you have never tried this, you will find it is very hard to accomplish. AliExpress has reviews that says you can pay them and they will get it delivered. I spend the time with my friends and put in several orders. My bank called me to verify payment and I agreed. We waited several days with it getting closer to the holidays. Finally I received an email that said they had canceled all of my purchases. “We are sorry to inform you that we have to cancel your order for security reasons. To make sure your transaction is secure, please provide us with documentation by clicking My Appeal for further verification.”

    After reading the documentation they were requesting … My drivers license, Social Security Card, and Passport. Next they wanted my Bank statement?

    Who does this? I don’t even provide this to the American government. Amazon and eBay do not even request this to sell or buy?

    I tried to question this issue. They have no phone number to call. The one email address I have found is for buyers questioning sellers on their site. Not questioning AliExpress bad behavior.

    I tried chat and was told that I did not have a choice. I hate to tell them that I always have a choice.

    I wish everyone the best of luck on this site and hope you have a great holiday!

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