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Overall, from my experience, Light In The Box is a legit global online shopping mall that worked good for me, but there are some complaints and negative Light In The Box reviews to be aware when before purchasing (see below).
Currently, Light In The Box has an F rating on BBB.org with 105 complaints in the last 3 yearswith most saying the clothes ordered were too small, or their shipment was delayed.
Keep in the mind, LightInTheBox is based out of Beijing, China that stated in 2007 and they sell millions of products each year, so the overall negative Light In The Box reviews found online seem small compared to their total sales.
They have customized products, like custom dresses for weddings, which is another added feature that sets them apart. Many positive LightInTheBox reviews from customers liked their good prices that seem lower then competitors.
Is Light In The Box a Legit and Safe Site?
LightinTheBox.com is a legit and safe site, which was founded in 2007 out of China, and has a current Light In The Box review rating of 6.6 out of 10 from us.
Keep in mind, Light In The Box has an F rating of 1.41 out of 5 from the BBB.org website, because of complaints from customer service, sizes on some clothes seem to run smaller, and some shipments were delayed.
Pros about LightInTheBox Reviews
LightInTheBox.com has a good selection of items from apparel to accessories, and home and garden, to electronics.
Also, found Light In The box offers new pre-sale clothing that allows you to order with special discount.
LightInTheBox strives to provide customers with several different shipping options for the consumer.
Some products do qualify for free shipping.
They also have sales known as flash sales offering low prices on items for a limited time only.
Another plus found with LightInTheBox website when shopping is, they specialize in providing custom-fit dresses, and wedding dresses that are affordable compared to others.
- 30 Day Money-Back Guarantee
- Custom-fit Dress
- Rewards Program
- Pre-Sale Items
- Track All Orders
Cons about LightInTheBox Reviews
A knock against Lightinthebox.com is that their Super Saver Shipping can take up to 10-20 days to arrive.
Although there can be a long time to wait for an item to arrive, which was seen in some LightInTheBox reviews.
Another thing that was found, is that you almost always have to order a size up, as their sizes run small.
Most common complaints with Light In Box reviews were about:
- Shipping Times Can Be Delayed
- Sizes on Some Clothing Runs Small (from China)
- Lengthy Refund Process
Keep in mind too, LightInTheBox has an F rating on BBB with 23 complaints in the last 3 years, but remember this site sells millions of products each year and they are usually coming from China.
FAQs about LightInTheBox
How’s the Ordering Checkout Process?
There are 3 steps after choosing your products on LightinTheBox.com.
First, you must register/sign up for an account at LightinTheBox:
Second, after signing in, you’ll then enter your shipping address and select delivery method:
Third, you’ll want to select your payment option as shown below and that’s it.
What are the Payment Options?
LightinTheBox currently offers the following payment options:
- Credit/Debit Card
What’s the Shipping Delivery Time?
The average delivery time for shipping via LightinTheBox.com is:
- 10-20 Days – Global Postal Service
- 5-8 Days – Global Expedited Postal
- 4-7 Days – Priority Lane
- 3-4 Days – DHL, UPS, FEDEx, and TNT
- 3-5 Days – Local couriers
Where’s My Order?
You first, must sign into your account with your email and password, as shown below.
What’s the Return Policy?
Only items that can be returned, refunded, or exchanged are the following items:
- faulty products that are damaged or broken upon arrival.
- incorrect item size or color.
You have the following days to return:
- 1 year for faucets and lights
- 30 days for any other items then above
What Cannot be Returned or Exchanged?
The following cannot be returned or exchanged with LightInTheBox:
- items that are outside the warranty time-frame.
- washed, worn, used, tag-removed, or misused items.
- items that are in the following category below:
How do I Contact Customer Service?
Helpful Links about LightinTheBox
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