LightInTheBox Reviews 2020

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LightInTheBox Reviews 2020
LightInTheBox Reviews 2020
Save 10% off Your LightInTheBox Purchase Today

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

Is Light In The Box a Legit
and Good Website to Buy From?

6.6 Total Score
11 reviews
LightInTheBox Review Summary

Overall, from my experience, Light In The Box is a legit global online shopping mall that worked good for me, but there are some complaints and negative Light In The Box reviews to be aware when before purchasing (see below).

Currently, Light In The Box has an F rating on BBB.org with 23 complaints in the last 3 years, with most saying the clothes ordered were too small, or their shipment was delayed.

Keep in the mind, LightInTheBox is based out of Beijing, China that stated in 2007 and they sell millions of products each year, so the overall negative Light In The Box reviews found online seem small compared to their total sales.

They have customized products, like custom dresses for weddings, which is another added feature that sets them apart. Many positive LightInTheBox reviews from customers liked their good prices that seem lower then competitors.

6.6Expert Score
Is Light In The Box Legit & Good?
8
Is Light In The Box Reliable?
5.5
Light In The Box Guarantee
6.5
Light In The Box Prices
8.5
Light In The Box Hidden Fees
9
Light In The Box Shipping Cost
6.5
Light In The Box Shipping Delivery
4
Light In The Box Help & Support
5
2.5User's score
Is Light In The Box Legit & Good?
3.1
Is Light In The Box Reliable?
2.5
Light In The Box Guarantee
2.5
Light In The Box Prices
3.7
Light In The Box Hidden Fees
1.9
Light In The Box Shipping Cost
2.6
Light In The Box Shipping Delivery
2.3
Light In The Box Help & Support
2
Add your review  |  Read reviews and comments

Pros about LightInTheBox Reviews

LightInTheBox.com has a good selection of items from apparel to accessories, and home and garden, to electronics.

Also, found Light In The box offers new pre-sale clothing that allows you to order with special discount.

is light in the box good site pre-sale

LightInTheBox strives to provide customers with several different shipping options for the consumer.

Some products do qualify for free shipping.

They also have sales known as flash sales offering low prices on items for a limited time only.

Another plus found with LightInTheBox website when shopping is, they specialize in providing custom-fit dresses, and wedding dresses that are affordable compared to others.

    • 30 Day Money-Back Guarantee
    • Custom-fit Dress
    • Rewards Program
    • Pre-Sale Items
    • Track All Orders

Cons about LightInTheBox Reviews

A knock against Lightinthebox.com is that their Super Saver Shipping can take up to 10-20 days to arrive. 

The company does provide a shipping guide displaying processing and shipping times.

light in the box review shipping time deliveryAlthough there can be a long time to wait for an item to arrive, which was seen in some LightInTheBox reviews.

Another thing that was found, is that you almost always have to order a size up, as their sizes run small.  

Most common complaints with Light In Box reviews were about:

  • Shipping Times Can Be Delayed
  • Sizes on Some Clothing Runs Small (from China)
  • Lengthy Refund Process

Keep in mind too, LightInTheBox has an F rating on BBB with 23 complaints in the last 3 years, but remember this site sells millions of products each year and they are usually coming from China.

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Please leave your LightInTheBox review, feedback, or comments below. Thank you!

17 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 2.9
    Is Light In The Box Legit & Good?
    100
    Is Light In The Box Reliable?
    60
    Light In The Box Guarantee
    90
    Light In The Box Prices
    100
    Light In The Box Hidden Fees
    0
    Light In The Box Shipping Cost
    50
    Light In The Box Shipping Delivery
    30
    Light In The Box Help & Support
    40

    I order a formal gown from light on the box every year for Madi gras ball. I love them, never had a problem with the merchandise. Had to wait about 30 days before order arrived

    + PROS: Love the merchandise
    - CONS: Hate delivery wait time
    Helpful(0) Unhelpful(0)You have already voted this
  2. 0.4
    Is Light In The Box Legit & Good?
    10
    Is Light In The Box Reliable?
    10
    Light In The Box Guarantee
    0
    Light In The Box Prices
    10
    Light In The Box Hidden Fees
    10
    Light In The Box Shipping Cost
    10
    Light In The Box Shipping Delivery
    10
    Light In The Box Help & Support
    10

    Don’t hold your breath waiting for delivery. I ordered and payed on 6/22/2020. They show an order date of 6/30/2020 on their website and show a shipping date of 7/1/2020. It is now 7/9/2020 and the item has not even reached the USPS. Probably still sitting in China. All the information they provide is bull shit!

    + PROS: None
    - CONS: Shipping info is BULL
    Helpful(0) Unhelpful(0)You have already voted this
  3. This is the worse company I’ve ever ordered from. They charged me twice and shortened one item. This company doesn’t earn any star!

    • I agree that this company deserves zero stars. It is a scam company. Notice there is no customer service email or phone number. I have tried numerous times check on an order which they debited the funds from my account. The company now claims to have no record of my order. If there is no record, then why was I charged? Avoid this rip off company!

  4. 0.4
    Is Light In The Box Legit & Good?
    10
    Is Light In The Box Reliable?
    10
    Light In The Box Guarantee
    10
    Light In The Box Prices
    10
    Light In The Box Hidden Fees
    10
    Light In The Box Shipping Cost
    10
    Light In The Box Shipping Delivery
    0
    Light In The Box Help & Support
    10

    Worst company I have ever dealt with. Do not order from them!

    + PROS: None
    - CONS: They do not deliver and have the worst customer service I've ever seen. Simply stated, they lie!
    Helpful(0) Unhelpful(0)You have already voted this
  5. 0.35
    Is Light In The Box Legit & Good?
    10
    Is Light In The Box Reliable?
    10
    Light In The Box Guarantee
    0
    Light In The Box Prices
    0
    Light In The Box Hidden Fees
    10
    Light In The Box Shipping Cost
    10
    Light In The Box Shipping Delivery
    10
    Light In The Box Help & Support
    10

    A bunch of idiots. Terrible. Beyond HORRIBLE customer service.

    Helpful(0) Unhelpful(0)You have already voted this
  6. 0.4
    Is Light In The Box Legit & Good?
    0
    Is Light In The Box Reliable?
    10
    Light In The Box Guarantee
    10
    Light In The Box Prices
    10
    Light In The Box Hidden Fees
    10
    Light In The Box Shipping Cost
    10
    Light In The Box Shipping Delivery
    10
    Light In The Box Help & Support
    10

    Company SUCKS. LIED. DID NOT SHIP AS ADVERTISED. NEVER GOT ORDER. CUSTOMER SERVICE VIRTUALLY NONEXISTENT. BUY ELSEWHERE.

    TERRIBLE EXPERIENCE. CHEATING LYING CHINESE JERKS!!

    + PROS: None
    - CONS: Total lack of customer service. Lied about shipping. Refused to give refund. Worst experience ever.
    Helpful(0) Unhelpful(0)You have already voted this
  7. 1.15
    Is Light In The Box Legit & Good?
    30
    Is Light In The Box Reliable?
    10
    Light In The Box Guarantee
    20
    Light In The Box Prices
    70
    Light In The Box Hidden Fees
    10
    Light In The Box Shipping Cost
    30
    Light In The Box Shipping Delivery
    10
    Light In The Box Help & Support
    10

    i dont know what to do or when my package will be comming someone help me please i had orderd a i12 tws airpods it has been 22 days since i ordered them

    + PROS: hate the shipping
    - CONS: hate the shiping
    Helpful(1) Unhelpful(0)You have already voted this
  8. YOU OFFER IS TOTAL NONSENSE AFTER READING THE COMMENTS ON YOUR WEBSITE I REALIZE THIS POLICY OF YOURS IS A CON TO!!– I NOW WILL CONTACT PAY PAL AND INFORM THEM NOT TO SUPPLY PAYMENTS TO YOUR FRAUDULENT  COMPANY–THIS WHOLE EXPERIENCE IS A SCAM–PAY PAL DISAPPOINTS ME —THIS RETURN  PROCESS WILL COST ME MORE IN TIME AND POSTAGE THAN THE SHIRT COST ME !!!! XL and bad fit—took a month to receive a promised of 7 days—- all a CON–don’t waste you time or money

  9. 5
    Is Lightinthebox Legit & Safe?
    100
    Is Lightinthebox Reliable?
    100
    Lightinthebox Guarantee
    100
    Lightinthebox Prices
    100
    Lightinthebox Hidden Fees
    100
    Lightinthebox Shipping Cost
    100
    Lightinthebox Shipping Delivery
    100
    Lightinthebox Help & Support
    100

    Hi everybody!

    Would like to say BIG THANKS to the LightInTheBox!

    This guys has best prices comparing with other sites, products which are always avaliable and fast shipment – I get my scooter Xiaomi m365, just for 14 days!

    I have a realy small issue with my order, so I contacted to LightInTheBox customer service and got immediate reply. My issue was resolved! Special thank you would like to say for Leon, the person who was working with me until my case wasn’t closed!

    I’m very happy and completely satisfied!

    Pleasure to deal with! Will order more stuff from them!

    Thank you!

    + PROS: Good!
    Helpful(0) Unhelpful(0)You have already voted this
  10. 1.85
    Is Lightinthebox Legit & Safe?
    60
    Is Lightinthebox Reliable?
    40
    Lightinthebox Guarantee
    20
    Lightinthebox Prices
    50
    Lightinthebox Hidden Fees
    20
    Lightinthebox Shipping Cost
    40
    Lightinthebox Shipping Delivery
    60
    Lightinthebox Help & Support
    10

    I ordered a Large. They didnt specify that if you ordered a large you were getting an Asian large. The jersey tag said As – L; US – S. Basically it was two sizes too small for me.

    When I went to return it, the instructions didnt match the website and so I have not yet been able to return it. If I can return it without any more difficulty then Ill consider them a respectable business with a bad website and unclear sizing.

    : After going to a laptop I was finally able to access a ticket for return/refund on Monday. Somehow I accidentally created two Refund tickets. They closed both of them saying there was another one so they could close this one. They took action on NEITHER of them. – 1 star is too high for their return policy

    + PROS: The quality was good and it didn't get stuck in customs on this item
    - CONS: The sizing was misleading. Asian sizing with no identification that it was Asian sizing. The return policy customer support was abysmal. They make you go through their customer service to get a return form and then they close tickets without providing return forms.
    Helpful(1) Unhelpful(0)You have already voted this
  11. They are liars. You will get your product late. And if you click a button by mistake, they keep your money even you let them know immediate that it was a mistake.

    I paid a dress on November 23, 2019. It supposed to take about 10 weeks to me. In late January I still do not have it. So I sent a ticket on the website. The company says I should get the dress early February. On February 8 I still did not get the dress so I logged in and found that my order was canceled. The reason is the dress “will be out of stock for an indefinite period of time”. I was very worried since my wedding is in March. I placed an order for the same dress by mistake. I cancelled the order soon after that. I also sent a ticket requesting to cancel the order since it is the same as the dress that “will be out of stock”. However, instead of helping me to cancel the order, the company told me the package is ready to ship and will be shipped in March. Excuse me??? You told me it is out of order… Plus it will be too late. I told them to cancel the order and refund my money. They rejected.

  12. 0.75
    Is Lightinthebox Legit & Safe?
    10
    Is Lightinthebox Reliable?
    10
    Lightinthebox Guarantee
    10
    Lightinthebox Prices
    40
    Lightinthebox Hidden Fees
    20
    Lightinthebox Shipping Cost
    10
    Lightinthebox Shipping Delivery
    10
    Lightinthebox Help & Support
    10

    I placed my order in January 24th, paid extra for expedited mailing, received the package today February 18th. When the package hasn’t been mailed within a week, I canceled my order, only to receive an e-mailed that it was shipped. I contacted my credit card company because I no longer wanted the product because it would not arrive within the time period I needed it (we were going on a ski trip and needed them for the trip). Unfortunately, it was mailed anyway and arrived a week after our trip was over.

    According to their size chart, I should be a medium for jackets and ski pants. Unfortunately, neither fit. Also, if you want to return or exchange something, it’s not possible. I won’t buy from them again.

    + PROS: Cheap.
    - CONS: Paid extra for expedited, but it took 24 days.
    Helpful(1) Unhelpful(0)You have already voted this
  13. 0.5
    Is Lightinthebox Legit & Safe?
    10
    Is Lightinthebox Reliable?
    10
    Lightinthebox Guarantee
    10
    Lightinthebox Prices
    10
    Lightinthebox Hidden Fees
    10
    Lightinthebox Shipping Cost
    10
    Lightinthebox Shipping Delivery
    10
    Lightinthebox Help & Support
    10

    I purchased an NVR with an advertised delivery of 5 working days. I could have purchased from Amazon but decided to give Lightinthbox a try. BIG MISTAKE! The package took 4 weeks to arrive. After the second week, I purchased from Amazon.ca instead (arrived in 3 days!). Lightinthebox customer service told me to refuse the shipment if and when it arrived and I would be refunded. I did that, only now to find out that they are charging me over $140 for shipping (that is more than half of the cost of the unit)! I have sent several emails only to be responded by what I am sure is a bot as they seem to make no regard to the content of my emails. Terrible customer service, false advertising on products. Stick with Amazon! This company is not worth the risk.

    + PROS: none
    - CONS: Not Reliable , customer service provides bad information, items are falsely advertised
    Helpful(1) Unhelpful(0)You have already voted this
  14. 0.5
    Is Lightinthebox Legit & Safe?
    10
    Is Lightinthebox Reliable?
    10
    Lightinthebox Guarantee
    10
    Lightinthebox Prices
    10
    Lightinthebox Hidden Fees
    10
    Lightinthebox Shipping Cost
    10
    Lightinthebox Shipping Delivery
    10
    Lightinthebox Help & Support
    10

    Horrible! costly!!!

    + PROS: Great looking ads!
    - CONS: High delivery fee for expedited shipping - and dates not met. Received after event. Quality poor, did not appear - color or quality as in ad. Return policy ridiculous - would have to assume cost of return to china - which would exceed total costs of $60 - for what amounted to $5.00 pair of shoes. SHOP US!
    Helpful(2) Unhelpful(0)You have already voted this
  15. SCAMMERS SCAMMERS SCAMMERS!!!!! ordered security cams December 2018 febuary now never received anything!!!

  16. They sent me an email with an offer to leave a review for a fee!
    the Opinion I wrote and the reward I never received because it is unprofitable! This company winds up so itself views and rating! How can you consider them honest. Ordinary Chinese are liars.
    Here’s the proof:

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