I have been ordering dresses from this website for years and have never been disappointed. Once you get their sizing down, admittedly it is a bit odd, it is easy enough to order. For reference, I am 5’6″, 120 lbs with a fairly “even” profile (not pear or apple or whatever) and I wear a size 4. With nearly every other clothing company I am a 0. I really like that you can alter necklines, sleeve lines and hem lines. I have a daughter who is 5’11” and only about 135 lbs and it is near impossible to find dresses or skirts that even make it to her knees, but here at eshakti, it is never a problem. While waiting a few weeks for an item may seem long today with so many promising next day shipping, these clothes are well worth the wait. In reading other reviews, I am surprised as I have never had a problem returning a dress that did not fit right, no matter the alterations I made at initial ordering. It may take a week or so to get the refund, but I understand this is so they can receive the item back and check the condition, a seemingly quite acceptable practice.

I was a huge fan of eShakti. I have given them a lot of my custom. It was always a bit of a game of chance, as you could rarely tell exactly what weight fabric you were getting, and the ‘standard size’ was exceptionally dodgy, always running at least 1 inch larger in width than the sizing charts said.

At first, it was ok because they would refund me for any garments that were problematic. Can’t complain about that. But now I have to return them, which is a hassle, a long waiting game, and even then they might decide that what I considered a fault was not, by their standards, an issue, and refuse the refund even though I no longer had the garment. Gross.

A double disappointment is their custom service – a friend spent a lot of money on my recommendation, ordering evening dresses made to her measurements. After waiting a month for her dresses, they finally arrived, and were FAR too big. The waists hung off her, the bustline sagged, and the off-the-shoulder dress had no chance of staying up. She complained and sent photos, and eShakti’s response was that she must have sent them the wrong measurements. We went to a tailor locally to have the dresses altered, and the tailor checked her measurements – they were exactly as sent to eShakti, and the dresses were made 1″ or more larger in almost every dimension. No refund offered.

eShakti is now a disgrace – don’t risk it.

Not impressed. Their site says: Delivery in 13-17 days. Over a month later, still haven’t received the dress I custom ordered for a wedding. Their customer service is horrible. They do not email you the delivery information unless you hound them for it. I will never order from them again. I will also be sending the dress back for a refudn.