Best seller Reviews

Save 15% off Halloween Costumes Get 15% off Your Order
Get 15% off Your Order

Independently owned. Opinions are ours. Reviews are from legit customers. We may earn money from affiliate links to support and feed our families.

7.4 Total Score
Review Summary

From our experience,, is a legit online store selling over 10,000 costumes with international shipping, and most reviews are positive.

There are some complaints of costumes varying in size, and delayed shipping and the return process can be slow.

They offer costume rentals, a 30 day money back guarantee (minus 18% restocking fee and return fee), and make sure the item is unused and in it's original packing.

To sum up this review, they do seem to provide good custom made costumes at reasonable prices, and they currently have an A+ rating from the (Better Business Bureau).

7.4Expert Score
Is HalloweenCostumes Legit?
HalloweenCostumes Quality
HalloweenCostumes Guarantee
HalloweenCostume Delivery
HalloweenCostumes Costumer Service
3.8User's score
Is HalloweenCostumes Legit?
HalloweenCostumes Quality
HalloweenCostumes Guarantee
HalloweenCostume Delivery
HalloweenCostumes Costumer Service
  • 30 day return policy
  • Price match guarantee
  • International shipping to 200+ countries
  • Phone, email, and live chat support 7 days a week
  • A+ rating w/ (4.22 out of 5 star reviews)
  • Returns include 18% restocking fee and shipping cost
  • Some complaints of lower quality and sizes varying
  • Some shipping delays during COVID pandemic
Add your review  |  Read reviews and comments Reviews

8 Things to Know Before Buying

1. Is a Legit Site?

Yes,, which started in 2002 with over 18 years in business is a legit and safe online store selling over 10,000 costumes and 3,500 exclusive styles that can be hard to find elsewhere.

There are a few negative reviews seen to be aware of where some customers had delayed shipping or their costume didn’t fit right.

Currently, the website has an A+ rating with the (Better Business Bureau) and a 4.2 out of 5 stars from 145 customer reviews.

We did notice they had 24 review complaints in the last 3 years with some customers having an issue with delayed shipping, or the sizing of certain costumes can vary. reviews is legit

2. Can I rent a costume?

Yes, rents costumes for 50% off compared to buying it, which can be a good idea to save you some money.

Here’s short video on how easy it is to rent from a costume.

You can rent costumes for a certain length of time from:

  • 1-3 days (no extra charge)
  • 4-10 days (price x 1.5)
  • 11-17 days (price x 2)

Each day you rent over the deadline you will be charged 10% overtime fee of the total rental price.

It can be a little difficult to find the ‘Rent’ button as we experienced, so when you’re on the costume details page you will see ‘RENT’ under ‘BUY NEW’ that you can click on to see.


You can exchange your rental by placing a new order and following the returns process for the original order. Just remember, you will charged a 18% restocking fee. Instead of renting, or buying a costume, you could check out the best Halloween sweaters in 2021 for a lower price then others.

3. Any Discounts and Savings?

Yes, they seem to run promotions and sales throughout the year, so it’s a good idea to check back regularly for the latest coupons.

Another positive in this Halloween Costumes review is they are is offering 15% off your first order after joining their costume club. does offer free shipping on orders of $65 or more.

4. Can I track my order?

Yes, you can track your order with by filling out this form with your order details.

You will need your order number and email address to submit the tracking form.

5. When Will My Order Arrive? offers many different shipping options for the US and international.

For most order withing the US, you should expect to receive your order within 1-8 days depending on your delivery method chosen at the checkout.

There are some complaints seen from recent reviews that shipping can be delayed during busy season and COVID impact.

They ship to over 200 countries, including the UK, Canada, and Australia just to name a few.

Taxes and duties will be included in the upfront cost, so you won’t have to pay extra to the courier directly when your order arrives. Although on parcel economy you will have to pay duties and taxes.

Here are the international shipping delivery options:

6. Can I cancel or change my order?

If you need to cancel your order, you can try by calling their customer service support at 507-386-8388, which is open Monday – Friday 7am-10pm CST, and Saturday – Sunday 9am-6pm CST.

You can exchange an item by following the return process form at

7. What’s the Return Policy?

To return an item to, make sure it’s within 30 days, and all items must be new (unused), and in their original packaging.

Make sure to read their full return policy, so you don’t have any trouble or delays, like some customers we’ve seen do.

Here is the process for exchanges and returns, which isn’t to hard:

Returns normally are processed within 14 days after they receive your item), but can take up to 2-4 weeks during the busy season from September through December.

Discounted items cannot be returned, which will be stated during your checkout if an item is not eligible for returns.

They will also, charge you an 18% restocking fee on the subtotal of your item.

To start the process of your exchange or return you can follow their self-service form below:

8. How do I contact their customer support?

You can contact HalloweenCostumes customer support via: phone is 507-386-0517 (open 24 hours), email, or, live chat.

Their address is 2080 Lookout Drive North Makato, Minnesota 56003.

Pros about Reviews

At first glance, the customer can see that this company is dedicated to providing the best online shopping experience, but doesn’t stop there.

legit-halloween-costumes-team-workes strives to make the transactions as simple and easy as possible from the search of a costume, through the purchase, and finally the delivery of their product. offers a great selection of custom costumes made by us and accessories to complement your Halloween celebration.


They provide excellent customer service and only sell quality products. Best of all, their items are offered at affordable prices.

Overall Positive HalloweenCostumes Review

is legit review

As you can see above, a customer from has been buying from them for 2 years and loves their customer service.

Cons about Reviews

    • 18% restocking fee for returns
    • No returns for discounted items (will say during checkout)
    • Shipping fees

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20% Off Discount

This link directs to a 20% off discount.
Start date: August 29, 2021 End date: September 5, 2021
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Shop Sale

$5 off $50 order, $10 off $75 order, $20 off $100 order

This link directs to a $5 off a $50 order, $10 off a $50 order, or $20 off a $100 order discount.
Start date: September 12, 2021 End date: September 19, 2021
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Shop Sale

10% Off Entire Order

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Shop Sale Reviews Reviews
Save 15% off Halloween Costumes

Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 1.1
    Is HalloweenCostumes Legit?
    HalloweenCostumes Quality
    HalloweenCostumes Guarantee
    HalloweenCostume Delivery
    HalloweenCostumes Costumer Service

    I ordered an Abominable Snowman (Bumble) suit for Halloween and when I got it, it was NOT white! It was a noticeable light blue! That’s not what it showed on the site, and the description did not say it was light blue, nor did it say it was not white. Who has ever seen a light blue snowman? I also ordered some light blue gloves because Bumble has blue hands, but the gloves would not stay on! They slipped off very easily, and I have large hands. I called Customer Service and the nice lady said I could return both items as defective, and I would be reimbursed the FULL amount I paid, including refunding the S/H, sales tax, and that I would NOT be charged a RESTOCK FEE (she checked with someone on that). I returned the items but when I got my VISA Statement I was not refunded the S/H and I was NOT refunded the sales tax I paid. How can this company keep WA State Sales Tax when there was no net purchase? Also, when I called back and spoke with a Manager, he refused to refund the remaining amount, saying they were going to keep my tax paid and SH as part of a restocking fee. I will be reporting this to the WA Dept. of Revenue, etc.

    Helpful(0) Unhelpful(0)You have already voted this
  2. 5
    Is HalloweenCostumes Legit & Safe?
    Is Reliable?
    100 Guarantee
    100 Prices
    100 Hidden Fees
    100 Shipping Cost
    100 Shipping Delivery
    100 Help & Support

    I am always hesitant to order clothes/costumes online due to not being able to see the fit or quality of materials, but the items we received were all true to size and didn’t look like a “cheap halloween costume” at all. Plus, we received the items within 2 business days! Can’t beat the prices or speedy service.

    + PROS: Great quality, true to size, extremely fast shipping, great prices!
    - CONS: None here!
    Helpful(0) Unhelpful(0)You have already voted this
  3. 4.5
    Is Legit & Safe?
    Is Reliable?
    100 Guarantee
    100 Prices
    80 Hidden Fees
    80 Shipping Cost
    70 Shipping Delivery
    90 Help & Support

    I really love, the customer support assistance is really fast and very supportive. My first time ordered for our Committee customes delivered within a week and as they promised we received it on time. We have a little problem that we didn’t received the complete package and have a missing costumes. We feedback to them and they delivered it on the succeeding week. They are very professional and truth to their word. KUDOS to

    Milet from Singapore

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  4. 1.4
    Is Legit & Safe?
    Is Reliable?
    20 Guarantee
    40 Prices
    40 Hidden Fees
    30 Shipping Cost
    20 Shipping Delivery
    30 Help & Support

    Nothing wrong with the costume except being too small. Wished the shipping minimum was a little lower for free shipping to receive it though, as rarely any costume for one person would be over $65 to meet that.

    My issue with them is that I returned the item on November 8th and didn’t get an email saying they received my item back until December 11th… They probably had it days after November 8th. The email on December 11th said it would be “still up to 2 weeks to process my return.” It has been 4 weeks since that December 11th email and still no refund. I was already annoyed about having to pay return shipping on top of the “18% restocking fee” which seems pretty steep to open a box and put something back on a shelf. As it stands currently, I don’t know if I would ever order from them again or recommend them to anyone I know, even if I had a coupon. On top of that their customer service hours are very short and not on weekends at all either and I shouldn’t have to be babysitting this and reaching out about this. Regretting ordering from them. So far hasn’t been worth being a little cheaper than Amazon because of a coupon I had.

    + PROS: Slightly cheaper than Amazon, but into because of a coupon.
    - CONS: Return service is poor and inadequate.
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  5. 0.5
    Is Legit & Safe?
    Is Reliable?
    10 Guarantee
    10 Prices
    10 Hidden Fees
    10 Shipping Cost
    10 Shipping Delivery
    10 Help & Support

    Purchased an outfit which I didn’t even open the packaging when it arrived. Sent it back straight away for a refund and they charged me an 18% restocking fee! Absolutely atrocious customer service, will never ever but from again, avoid at all costs!

    + PROS: None
    - CONS: Awful company! Purchased an outfit which I didn't even open the packaging when it arrived. Sent it back straight away for a refund and they charged me an 18% restocking fee! Absolutely atrocious customer service, will never ever but from again, avoid at all costs!
    Helpful(0) Unhelpful(0)You have already voted this

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