Is StubHub Legit & Reliable? | StubHub Reviews 2020
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You may have read other Stubhub reviews that are all positive, but their service can actually be pretty spotty and unreliable.
There is nothing worse than buying tickets from Stubhub.com, and then being told they are no good, especially when the cost is $500+. The worst part about what Stubhub does is the partnerships with their over 120 venues in which both parties raise the prices so that they both get a higher return, at the expense of you the consumer.
While Stubhub may be a convenient place to buy tickets, they certainly do not have the best in mind for the customer and it's hard to trust StuHub to be reliable. Because no other ticket company can compete with Stubhub, they have virtually monopolized the ticket industry, setting prices at whatever prices they like.
Stubhub also allows advertising agencies to collect your data including your location. There is a way to turn this off, but it is quite a hassle.
Stubhub may be legit, but they are not trustworthy or reliable to buy tickets from.
Pros: Is StubHub Legit or Trusted?
StubHub was founded over 15 years ago with the idea to offer legitimate re-sale tickets to sold-out shows and venues.
Through the guidance of two Stanford Business School students and investment bankers, they quickly shot to the front of online ticket resellers.
Their name has become synonymous with buying and selling tickets for games, concerts, theater, and other entertainment events.
While other StubHub reviews might have a lot of positives, it was hard for me to find any based on my personal experience, severe lack of customer service which is shown by over 400 customer complaints with the Better Business Bureau alone (They are not an accredited BBB Business).
They will refund your tickets, but not every time depending on which seller you bought them from.
- Secure & Safe Transactions
- Large Selection
- Partnered with 120+ Trusworthy Venues
Cons: Is StubHub Reliable?
From several personal experiences and the experiences of friends, I have mostly negative experiences with StubHub.
They are about making money, not about customer service. If something happens to your order, you can most likely expect them to apologize and tell you that they can’t do anything.
This has been the case for several buyers and sellers and for this reason, I would be cautious if you decide to use their service.
StubHub has been infected with the “too big to fail” bug, the idea that their brand will sell, and customer service is just another expense.
Because they were founded by investment bankers, their long-term goals are to increase their revenues, by any means necessary.
They have been involved in dozens of litigation’s in order to gain more revenue for themselves, which proves their insatiable thirst for profits.
- Not Accredited with the BBB.org
- Hidden Fee
- Bad Customer Service
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