Is StubHub Legit & Reliable? | StubHub Reviews 2023
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Our Experience w/ StubHub
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Pros: Is StubHub Legit or Trusted?
StubHub was established more than 15 years ago with the primary objective of offering genuine resold tickets for shows and events that were already sold out. With the assistance of two Stanford Business School students and investment bankers, they rapidly emerged as the frontrunner among online ticket resellers. Today, they are a renowned name associated with buying and selling tickets for a diverse range of events such as games, concerts, theatre, and other live entertainment.
While some StubHub reviews may have numerous positives, based on my personal experience, I couldn’t find many. Their appalling customer service is exemplified by over 400 complaints filed against them with the Better Business Bureau alone (they are not an accredited BBB business). Although they do offer refunds for tickets, it’s not a guarantee every time, depending on the seller of the tickets.
Through the guidance of two Stanford Business School students and investment bankers, they quickly shot to the front of online ticket resellers.
Their name has become synonymous with buying and selling tickets for games, concerts, theater, and other entertainment events.
While other StubHub reviews might have a lot of positives, it was hard for me to find any based on my personal experience of severe lack of customer service, which is shown by over 1,500 customer complaints in the last 12 months (as of 11/6/2023) with the Better Business Bureau alone. One thing to keep in mind, StubHub is not an accredited BBB Business.
They will refund your tickets, but not every time, depending on which seller you bought them from. Overall, StubHub is a legit, reliable, and safe ticket site today in 2023.
- Secure & Safe Transactions
- Large Selection
- Partnered with 120+ Trustworthy Venues
Cons: Is StubHub Reliable?
From my personal experiences and those of my friends, I have found that StubHub’s customer service is subpar, and their focus seems to be solely on making money. In the event that something goes wrong with your order, it’s likely that they will only offer a half-hearted apology and inform you that they are unable to help.
I have heard similar complaints from both buyers and sellers, which leads me to advise caution if you are considering using their service. It appears that StubHub has succumbed to the “too big to fail” mentality, where they believe their brand will always sell, and customer service is nothing more than a financial burden.
Given that they were founded by investment bankers, it is not surprising that their primary objective is to maximize revenue by any means necessary. They have been involved in numerous legal disputes to generate more profits, which highlights their insatiable desire for financial gain.
- Not Accredited with the BBB.org
- Hidden Fee
- Bad Customer Service
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