Is StubHub Legit & Reliable? | StubHub Reviews 2019

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Our Experience

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5.3 Total Score
14 reviews
Summary

You may have read other Stubhub reviews that are all positive, but their service can actually be pretty spotty and unreliable.


There is nothing worse than buying tickets from Stubhub.com, and then being told they are no good, especially when the cost is $500+. The worst part about what Stubhub does is the partnerships with their over 120 venues in which both parties raise the prices so that they both get a higher return, at the expense of you the consumer.


While Stubhub may be a convenient place to buy tickets, they certainly do not have the best in mind for the customer and it's hard to trust StuHub to be reliable. Because no other ticket company can compete with Stubhub, they have virtually monopolized the ticket industry, setting prices at whatever prices they like.


Stubhub also allows advertising agencies to collect your data including your location. There is a way to turn this off, but it is quite a hassle.


Stubhub may be legit, but they are not trustworthy or reliable to buy tickets from.

5.3Expert Score
Is StubHub Legit & Safe?
6.5
Is StubHub Reliable?
4.5
StubHub.com Guarantee
5
StubHub.com Prices
3
StubHub.com Hidden Fees
5
StubHub.com Shipping Cost
6.5
StubHub.com Shipping Delivery
6
StubHub.com Help & Support
6
3.7User's score
Is StubHub Legit & Safe?
4.9
Is StubHub Reliable?
3.9
StubHub.com Guarantee
4.7
StubHub.com Prices
3.4
StubHub.com Hidden Fees
2.9
StubHub.com Shipping Cost
3.5
StubHub.com Shipping Delivery
1.3
StubHub.com Help & Support
5.5
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Pros: Is StubHub Legit or Trusted?

StubHub was founded over 15 years ago with the idea to offer legitimate re-sale tickets to sold-out shows and venues.

Through the guidance of two Stanford Business School students and investment bankers, they quickly shot to the front of online ticket resellers.

Their name has become synonymous with buying and selling tickets for games, concerts, theater, and other entertainment events.

While other StubHub reviews might have a lot of positives, it was hard for me to find any based on my personal experience, severe lack of customer service which is shown by over 400 customer complaints with the Better Business Bureau alone (They are not an accredited BBB Business).

They will refund your tickets, but not every time depending on which seller you bought them from.

  • Secure & Safe Transactions
  • Large Selection
  • Partnered with 120+ Trusworthy Venues

Cons: Is StubHub Reliable?

From several personal experiences and the experiences of friends, I have mostly negative experiences with StubHub.

They are about making money, not about customer service. If something happens to your order, you can most likely expect them to apologize and tell you that they can’t do anything.

This has been the case for several buyers and sellers and for this reason, I would be cautious if you decide to use their service.

StubHub has been infected with the “too big to fail” bug, the idea that their brand will sell, and customer service is just another expense.

Because they were founded by investment bankers, their long-term goals are to increase their revenues, by any means necessary.

They have been involved in dozens of litigation’s in order to gain more revenue for themselves, which proves their insatiable thirst for profits.

  • Not Accredited with the BBB.org
  • Hidden Fee
  • Bad Customer Service

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13 Comments
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  1. 1
    Is StubHub Legit & Safe?
    20
    Is StubHub Reliable?
    20
    StubHub.com Guarantee
    20
    StubHub.com Prices
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    StubHub.com Hidden Fees
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    StubHub.com Shipping Cost
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    StubHub.com Shipping Delivery
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    StubHub.com Help & Support
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    I bought 4 Sacramento Kings tickets through StubHub and then they transferred them to Ticketmaster. Then Ticketmaster has no record of the transfer, and I am out $500. This will be a huge disappointment to my grandson, but I think I will have to go to American Express to get them to cancel the transaction.

    + PROS: Quick and Easy, but don't be fooled. .
    - CONS: Zero customer service. Once they have your money you are toast. They are absolute crooks.
    Helpful(0) Unhelpful(0)You have already voted this
  2. Stub Hub. Where do i start. Anybody thinking of using this bunch should think again. Total rip off merchants. Ordered tickets for 5 seconds of summer concert in June. They quite happily took our money for the already overpriced items.We were told we would receive the tickets about a week before the event. Guess what no tickets. We contacted them via email which they say is the quickest way to get a response. that was Friday 26 of October with the concert being on Thursday the first of November. I still have not had a response to that. We were away for the weekend, so decided to phone them on Monday 29 of October. We were told that they would sort it out. Another phone call Monday afternoon, told the same thing. Tuesday came, Three more calls,same story but with added information that they were having trouble contacting the supplier. Wednesday came still no tickets, then the news the supplier had withdrawn the tickets from sale. In this event they offer a guarantee of replacement tickets. Do not believe it total bullshit. They have left my 14 year old daughter distraught, this was her Birthday present, they did not give a toss, they have had our money since June then tell us the night before the concert that they do not have our tickets. The operators had little or no concern, just not bothered couldn’t give a toss attitude towards the whole situation sums up Stub Hub. Yes we will get a refund but a refund is no good to a 14 year old who had been looking forward to this concert for months. I wish i could have been a bit more forthright with this review, but i may have got into trouble, I can not describe how angry i am with this bunch of money grabbing shysters. Stay away from Stub Hub folks be aware, they make promises they have no intention of honoring, who ever is in charge of this lot has no idea of what honor means. I look forward to a reply from them, you never know it may happen but i doubt it.

  3. 0.5
    Is StubHub Legit & Safe?
    10
    Is StubHub Reliable?
    10
    StubHub.com Guarantee
    10
    StubHub.com Prices
    10
    StubHub.com Hidden Fees
    10
    StubHub.com Shipping Cost
    10
    StubHub.com Shipping Delivery
    10
    StubHub.com Help & Support
    10

    I paid a premium for VIP tickets to the Dierks Bentley concert at the Tampa Mid Florida Ampitheater. When I got the tickets it said that they were show tickets only and we would not have access to any of the VIP areas (club/lounge).
    At this point they are just really expensive seats that I could have paid half as much for. I contacted them on 9/11/18 and they basically just lied to me. They said they contacted the amphitheater and were told that certain VIP seats do not include the lounge. I contacted the amphitheater and they told me that when brokers buy these tickets in quantity they get them for less by removing the VIP areas and then sell them through third party providers like Stubhub.
    I have been to this venue and bought VIP tickets several times and always had access. When I said I wanted my money back they told me no. When I raised the issue of their “fan guarantee” they told me the seller had provided me with the tickets and I was therefore out of luck. Their customer service could barely speak English and when I asked for a manager the 2 times I called them, I was told first they were not there and then secondly they were too busy.
    I asked for a return call from a manager and none came.
    If they do this to you, chargeback your tickets with credit card company. I will never use them again!

    Helpful(0) Unhelpful(0)You have already voted this
  4. 2.75
    Is StubHub Legit & Safe?
    80
    Is StubHub Reliable?
    60
    StubHub.com Guarantee
    80
    StubHub.com Prices
    40
    StubHub.com Hidden Fees
    40
    StubHub.com Shipping Cost
    40
    StubHub.com Shipping Delivery
    20
    StubHub.com Help & Support
    80

    My overall experience was OK. The shippment didn’t arrive till about 2 days before the show and I had ordered the tickets I think well over a month ago, so I was a little nervous about not getting them. Luckily we didn’t have to travel anywhere a day or two before, or else we wouldn’t have received them on time.

    - CONS: Delivery was slow.
    Helpful(0) Unhelpful(0)You have already voted this
  5. My first and last time using StubHub. I tried ordering last minute tickets on StubHub, but after going through the checkout and finishing my order I couldn’t download the tickets. I called StubHub customer service and they said the seller has till the day of the event to make them available. It was the day of and still nothing. Waited a couple hours, but nothing, so called again and this time they said those tickets were no longer available, so tried giving me other tickets, but it was to late and no good seats were left. I was able to get a refund. Not a fun experience with StubHub.

  6. 2
    Is StubHub Legit & Safe?
    40
    Is StubHub Reliable?
    20
    StubHub.com Guarantee
    20
    StubHub.com Prices
    50
    StubHub.com Hidden Fees
    70
    StubHub.com Shipping Cost
    60
    StubHub.com Shipping Delivery
    10
    StubHub.com Help & Support
    50

    I purchased tickets for a concert 4 months ahead of when the event is scheduled. I realized after ordering that it said “guaranteed ship date 5 days before the concert.” I don’t understand this. If you have the tickets ship them. It’s almost like the seller doesn’t have them, but will look to get some and then when they do they’ll send them to you. I guess at this point, there is no getting a refund, so I’ll have to see what happens. Not to happy right now.

    + PROS: maybe price or selection, but again this is resale
    - CONS: shipping time to receive tickets is not good
    Helpful(0) Unhelpful(0)You have already voted this
  7. 2.3
    Is StubHub Legit & Safe?
    70
    Is StubHub Reliable?
    60
    StubHub.com Guarantee
    80
    StubHub.com Prices
    30
    StubHub.com Hidden Fees
    20
    StubHub.com Shipping Cost
    40
    StubHub.com Shipping Delivery
    10
    StubHub.com Help & Support
    60

    Just wanted to post an update on my last comment about my Stubhub experience. My tickets had taken a little over 3 weeks to arrive, which was a few days before the concert, so that was good. I just was a little skeptical not knowing when my tickets were coming.

    + PROS: Ticket arrived before the show.
    - CONS: A little spendy. Shippment was a liltte over 3 weeks
    Helpful(0) Unhelpful(0)You have already voted this
  8. 1.6
    Is StubHub.com Legit & Safe?
    30
    Is StubHub Reliable?
    20
    StubHub.com Guarantee
    10
    StubHub.com Prices
    50
    StubHub.com Hidden Fees
    20
    StubHub.com Shipping Cost
    40
    StubHub.com Shipping Delivery
    10
    StubHub.com Help & Support
    80

    A few days after ordering my tickets on StubHub I was contacted and was told the seller did not have the tickets. What? Are you serious? So they offered me comparable tickets, but they were not as good, so I told them I want a refund.

    + PROS: Big Selection
    - CONS: Not Guaranteed
    Helpful(2) Unhelpful(0)You have already voted this
    • Did you receive the refund?

      • I was not able to get a refund. They said it cleary stated in their policy that if your tickets are not available that you will be given comparable tickets. I don’t understand how the tickets I buy are not available anymore after buying. I have no choice, but to take the so called ‘comparable’ tickets I was given.

  9. 0.3
    Is StubHub Legit & Safe?
    10
    Is StubHub Reliable?
    10
    StubHub.com Guarantee
    10
    StubHub.com Prices
    10
    StubHub.com Hidden Fees
    0
    StubHub.com Shipping Cost
    0
    StubHub.com Shipping Delivery
    0
    StubHub.com Help & Support
    10

    do you get an email when your tickets show up? I got a wrestling. Roh ticket for my hubby (event is on the 16th ) but it said on the email READY ON 9/15/16!
    Thus is my first time using stubhub so….

    + PROS: Easy to navigate Site
    - CONS: Not sure when tix will arrive Price was a bit high
    Helpful(0) Unhelpful(0)You have already voted this
    • Hi Ravin! Thanks for your feedback and I can understand your concern with being your first order. Yes, you should get an email with your tickets. This usually means that the seller should send your electronic tickets anytime from now until 9/15. Once they arrive via email you’ll print them out on paper and use that like a ticket stub to get into your event. Sometimes there’s tickets that will say “Instant Download,” which would mean you get them sent to your email to print right away and this would be the safest choice I would think. I hope all works out though and your hubby can enjoy the event. Keep me posted and let me know how it all goes with your StubHub order.

  10. 2.5
    Is StubHub Legit & Safe?
    60
    Is StubHub Reliable?
    70
    StubHub.com Guarantee
    100
    StubHub.com Prices
    30
    StubHub.com Hidden Fees
    20
    StubHub.com Shipping Cost
    30
    StubHub.com Shipping Delivery
    40
    StubHub.com Help & Support
    50

    My experience overall was OK. My friend really wanted floor seats to see Twenty One Pilots. Of course the venue was sold out, so had no other choice then to go with the resale market here. Paid 6 times the face value though. Not too happy about that.

    + PROS: Floor seats available when venue didn't have any.
    - CONS: Cost of our tickets was to much.
    Helpful(0) Unhelpful(0)You have already voted this

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