Newegg Reviews 2020

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Is Newegg Legit,
Safe & Trustworthy Today?

7.6 Total Score
Summary

In the end, this is generally a positive Newegg.com review. The website Newegg.com has been in business for several years now and has proven itself to be a good source for all kinds of merchandise, as well as a company that takes care of its customers. Shipping is fast and competitively priced, so it’s definitely easier to spend money here than at many of the other big retail marketplaces, where low prices are often spoiled by extraordinarily high shipping and handling fees. It’s easy to see how over time, a person could save quite a lot of cash by shopping with Newegg.com.

7.6Expert Score
Is Newegg Legit & Safe?
8.5
Is Newegg Reliable?
7.5
NewegGuarantee
9
NewegPrices
7.5
Neweg Hidden Fees
7.5
Neweg Shipping Cost
7
Newegg Shipping Delivery
6.5
Newegg Help & Support
7
2.2User's score
Is Newegg Legit & Safe?
1.9
Is Newegg Reliable?
2.1
NewegGuarantee
2
NewegPrices
3.5
Neweg Hidden Fees
2.3
Neweg Shipping Cost
2.9
Newegg Shipping Delivery
1.6
Newegg Help & Support
1.8
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Pros: Newegg Reviews

Newegg.com has a dedicated customer service staff that can be conveniently reached via phone, chat or email anytime you need them and they have also made finding many of the answers to questions that you might have on their website very simple.

Another positive is that whether you’re searching for a specific product or browsing aimlessly, this marketplace is well-organized and exceptionally easy to navigate, making shopping there a true pleasure.

All the Newegg reviews would be remiss if it didn’t mention that there are a lot of special deals which are only available to email subscribers as well.

    • 30 Day Guarantee
    • Safe & Secure Checkout
    • Monthly Deals Available
    • Track All Orders

Cons: Newegg Reviews

In the spirit of providing you with thorough Newegg reviews, there is one negative aspect of dealing with the company, though it certainly isn’t worth avoiding the site altogether over.

If you purchase something through a Newegg.com vendor and it doesn’t work out, getting a refund isn’t an issue, but you’ll be charged a nominal restocking fee.

As this has become the norm for many retailers, it could be tough to avoid this charge regardless of who you shop with.

At least when you buy through Newegg.com, you’re likely to get a good enough price on the product to make up for it on the off-chance that it is returned.

Top Newegg Video Reviews

Newegg.com review

Brief review of this popular online retailer.

Newegg shipping review

This is a video to tell newegg that thay are doing a good job and keep it up.

New Computer Has Arrived! | NewEgg Super PC Combo - VLOG #1

Please LIKE, COMMENT, SHARE & SUBSCRIBE! 🙂 Watch in HD! ▻▻SUBSCRIBE HERE▻▻ https://www.youtube.com/c/gadgetjefftv Episode 24 - New ...

Newegg Review: Cooler Master HAF X Computer Case (Part 3)

http://www.newegg.com Join Paul for a review of the Cooler Master HAF series of cases! Cooler Master HAF 912 @ Newegg: http://bit.ly/YVb7Ir 11-119-233 ...

Newegg and DHL delivery review.wmv

I got lucky and got my package. But I won't try it again.

Newegg Review: NZXT Phantom Full Tower Computer Case

http://www.newegg.com Spoiler Alert: The NZXT Phantom is a beautiful, well-designed case that doesn't leave much to be desired. From the full-body paint job ...

Please leave your Newegg review, feedback, or comments below. Thank you!

19 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 1.35
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    30
    NewegGuarantee
    30
    NewegPrices
    30
    Neweg Hidden Fees
    30
    Neweg Shipping Cost
    30
    Newegg Shipping Delivery
    30
    Newegg Help & Support
    30

    Only buy with the sold and shipped by Newegg. They have turned the site to a Ebay site and you will not get any service or support from the third party sellers. Most are fly by night scammers selling out of date products that are left overs from years ago.

    + PROS: If you buy only "sold and shipped" from Newegg you should be ok
    - CONS: If you buy from third party scammers you will get no support or service. Just go to ebay or amazon for a better price and shipping
    Helpful(0) Unhelpful(0)You have already voted this
  2. 2.15
    Is Newegg Legit & Safe?
    40
    Is Newegg Reliable?
    40
    NewegGuarantee
    40
    NewegPrices
    60
    Neweg Hidden Fees
    100
    Neweg Shipping Cost
    50
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    Newegg’s use of UPS Mail Innovations is a disaster.

    If you order from Newegg you should expect extended delays in deliveries.

    Components that are available from other vendors at the same price are delivered next day while it it not unusual for Newegg deliveries to take two weeks.

    Helpful(0) Unhelpful(1)You have already voted this
  3. This Newegg company somehow stole money out of my Pay-Pal account “over $280.00” with out any authorization from me, like thieves in the middle of the night at 3:00 in the morning, when they are “supposedly to be closed” They didn’t list on my account what the charge was for or where the item was being sent to. My advice,, stay as far away from this business as possible.

  4. 0.25
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    0
    Neweg Hidden Fees
    0
    Neweg Shipping Cost
    0
    Newegg Shipping Delivery
    0
    Newegg Help & Support
    10

    This is company is a joke! DO NOT BUY!!

    With only 11 days left of my warranty, and with the seller “Lone Star Computers” AKA itoyexpress.com, sending me a computer that was supposed to be new, but was actually used, Newegg did nothing to take responsibility for the sale and kept telling me to wait and that there was nothing they can do. When I did finally receive a reply from ‘Lone Star Computers’ they could not even construct a sentence that was understandable and flip flopped on their statements. Now I am left with a $1,600 computer that does not work!

    DO NOT BUY FROM LONE STAR COMPUTERS/ITOYEXPRESS.COM OR THEIR FRONT FACE NEWEGG.COM!!!

    + PROS: None. Do not waste your money.
    - CONS: Total waste of time and with absolutely no interest in resolving the problem. A 'customer service' that sounds like it is probably based in India. Need I say more.
    Helpful(1) Unhelpful(0)You have already voted this
  5. 1.15
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    20
    NewegGuarantee
    10
    NewegPrices
    60
    Neweg Hidden Fees
    10
    Neweg Shipping Cost
    60
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    took my money and now getting the run around wish i could give them a 0

    + PROS: none
    - CONS: everything
    Helpful(1) Unhelpful(0)You have already voted this
  6. IN MY OPINION :
    IN MY OPINION :

    I would give zero rather than a 1if I could.
    I bought a laptop on black Friday
    It said they were slightly delayed due to Christmas and more than likely covid delays.
    That being said-
    I had to contact them ten days after purchasing a nice laptop because it said the label had been issued for my purchase on UPS website but they had NOT received my Item to ship TO ME.
    Mind you
    I saw ANOTHER deal I decided to purchase to go with my laptop (1TB external)
    And ordered that one day ONLY A FEW DAYS before I called to find out why ups was listing my LAPTOP purchase AS NOT RECEIVED FOR SHIPPING TO ME as IT WAS well after the first week of December.
    I called Saturday
    The purchase MIRACULOUSLY shows up on UPS tracking AS enroute less than 8 hours later on Sunday
    YOU WOULD THINK
    GREAT!
    AND
    the second purchase(made only days prior)shows as enroute as well
    I thought wow
    Great they really handled this for me.
    BOTH being delivered on Tuesday.
    Finally…tracking information and Im getting BOTH purchases
    – u would think.
    MONDAY
    (Wait what? I thought TUESDAY DELIVERY)
    I GET A NOTICE BOTH ARE DELIVERED TO MY FRONT PORCH.
    ?????
    What?
    someone is home-
    There was ABSOLUTELY No delivery-
    And I had a “ring” like view of ABSOLUTELY NO ONE COMING TO MY PORCH!
    So right there
    Someone is committing FRAUD-
    As it says it was on my porch and that is NOT TRUE.

    WHAT upsets me is this

    They have contacted me since
    And believe me
    I Both text and called
    so furious with the turn of events

    They have preceded to ask:
    how I liked my delivery and how glad they were to see it was delivered after I complained I had no delivery information ON UPS for well over ten days after purchase………………..

    I expressed my disbelief of their POOR CUSTOMER SERVICE

    I was then contacted with an e mail asking if I had looked around my porch.
    Are you kidding me?????

    Dont WASTE YOUR TIME OR PAYMENT INTEREST ORDERING FROM HERE
    There was only FRAUDULENT SHIPPING INFO HERE.

    DISGRACEFUL
    EITHER their warehouse is enjoying my laptop or a good insurance claim

    Or their SHIPPER IS

    Especially that NEITHER ORDER PURCHASED TEN Days APART CAME
    On Tuesday-
    They provided Fraudulent shipping Info

    AGAIN the second item Miraculously showed up on UPS tracking with the first itemas expected delivery TUESDAY
    after I called customer service

    TUESDAY DELIVERY…
    And ghosted GIFTS on Monday…

    NEITHER DELIVERY that became ONE FRAUDULENT-TRACKING INFO is acceptableTo me

    nor they insisting I file a police report to say
    “My purchase never came to my house?” I said ABSOLUTELY NOT
    I ORDERED AND IF U DIDNT SEND ME ANYTHING i am not contacting my local pd for your FRAUDULENT INSURANCE CLAIMS

    THANKS FOR ZERO CUSTOMER SERVICE

    Sincerely
    “NEVER NEWEGG”
    Save your time and money

  7. 0.5
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    10
    Neweg Hidden Fees
    10
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    As affirmed by NewEgg customer Service, Charged but not delivered

    Order # 502614433

    To summarize our several interactions and ensure there is no misunderstanding as this has been elevated at least twice already and the last answer indicated incomplete investigation and did not address the airbill :

    1- The Philippine Optical Media Board has required that an Airbill be provided in order to proceed with clearing customs.

    2-Your agent, UPS has stated that the airbill must come from you the shipper.

    3-Twice I have requested the airbill but newegg claims you are unable to provide.

    4-Numerous times newegg has refused to refund or the shipment returned without an RMA

    5-Newegg refuses to issue an RMA until after the delivery is completed.

    6-The deliver cannot be completed until Newegg provides an airbill.

    7-In summary you will do nothing to permit the completion the delivery OR refund my money.

    + PROS: Glad to take your money, easy to order
    - CONS: No delivery, no refund
    Helpful(3) Unhelpful(1)You have already voted this
  8. 0.4
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    10
    Neweg Hidden Fees
    0
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    I sent a 14TB drive for replacement because it was DOA when I got it. Their RMA page states 2-5 days processing after they get it back. It’s been 15 now and they say another 5. No amount of excuses covers this ineptness when I only live 2 states away. Aside from shipping they’ve still had it now for 15 days!

    I talked to chat again today, after their “processing center” said everything was fine and it will send out in 1-3 days, and did NOT ship out today on the third day. After asking for a supervisor multiple times and the agent refusing, she finally HUNG UP on our conversation because, well it was time to go they were closing. What HORRIBLE customer service!!

    Completely unacceptable. Newegg USED to be good, until they allowed probly 1000 3rd party sellers on there, AND until their customer service went to $#*!. This and another recent return nightmare a few months ago have turned me completely off to them.

    I will not buy from Newegg any more. I could have refunded it and bought from Amazon and had it in one day. I only bought because it was 20 bucks cheaper… and now I have 50 bucks worth of headaches and unprotected files not backed up. They are just… BAD now. Do NOT buy from Newegg, they are the worst and lie. They told me first 2-5 days after receipt, then they told me d10 more days PLUS 3-5, then the 1-3 days, and still I don’t have any indication they are shipping this back. ATROCIOUS.

    + PROS: NONE
    - CONS: More than I can count, read my review.
    Helpful(3) Unhelpful(1)You have already voted this
  9. 0.4
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    10
    Neweg Hidden Fees
    10
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    0
    Newegg Help & Support
    10

    Do not buy from here. They could care less about your order once they have your money. If your package gets lost they will offer no assistance or refund you. So you’re then stuck with however much you paid for your product and will have no product. It didn’t happen on this item, I’m just leaving reviews on everything I can to warn people that Newegg is horrible.

    + PROS: None
    - CONS: None
    Helpful(2) Unhelpful(0)You have already voted this
  10. 0.5
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    10
    Neweg Hidden Fees
    10
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    Their item tracking isn’t really reliable at all, I don’t think it’s actually accurate, they tell you that your item has been shipped, when you click on the tracking number it will then tell you that your item is waiting for a carrier and the label has been created. Your item will sit in their distribution center for weeks, hell in my case months, before it actually moves towards you.

    So my very important tip for you is to never, NEVER create an account with them and order anything from them or their partnering vendors on their site.

    + PROS: Pros are non-existent
    - CONS: It's a very useless site, you don't get your item at all.
    Helpful(2) Unhelpful(1)You have already voted this
  11. 0.5
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    10
    Neweg Hidden Fees
    10
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    They wait 3 to four business days to ship out an order. Customer service is non existing. Put on hold and after about 20 minutes you are hung up on. Only order from this place if you cannot find it any where else. Expect about 2 weeks for the shipment.

    + PROS: Item finally arrived
    - CONS: Very slow to ship. Non existing customer service
    Helpful(2) Unhelpful(1)You have already voted this
  12. 0.35
    Is Newegg Legit & Safe?
    0
    Is Newegg Reliable?
    0
    NewegGuarantee
    0
    NewegPrices
    60
    Neweg Hidden Fees
    0
    Neweg Shipping Cost
    0
    Newegg Shipping Delivery
    0
    Newegg Help & Support
    0

    This place is straight trash. Steer clear. I wish I had gone to Amazon even though prices were higher. It’s not worth it when you get a piece of junk and the seller makes you go through hell to return it.

    + PROS: None
    - CONS: They are scammers. Their third-party sellers cannot be trusted. The prices are good but the computer I bought (Blair Technology Group) was trash. I mean it was something that a person would literally find in the trash.
    Helpful(2) Unhelpful(1)You have already voted this
  13. i ordered some facemasks from them. I label was created on the 15t, today is the 23rd and the carrier still did not puck up my stuff. I emailed them a couple of times but did not get an answer.

  14. 0.5
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    10
    Neweg Hidden Fees
    10
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    I ordered a cologne from newegg.com after a week they sent me cancellation I called newegg customer service a Supervisor by the name of Jessica, very rude unprofessional, even she did not try to solve the problem and she was just try to keep my money not help me at all.

    + PROS: I ordered a cologne from newegg.com after a week they sent me cancellation I called newegg customer service a Supervisor by the name of Jessica, very rude unprofessional, even she did not try to solve the problem and she was just try to keep my money not help me at all.
    - CONS: I ordered a cologne from newegg.com after a week they sent me cancellation I called newegg customer service a Supervisor by the name of Jessica, very rude unprofessional, even she did not try to solve the problem and she was just try to keep my money not help me at all.
    Helpful(2) Unhelpful(0)You have already voted this
  15. 1.05
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    0
    NewegPrices
    60
    Neweg Hidden Fees
    60
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    The delivery was created and not moved for over 5 days. They created the label and used this a guise to hold onto the product. I cant get a refund until I receive something they are in possession of still. The representative said they could not refund the money because it says its on the way. It said that for FIVE days now. They are scammers

    + PROS: You can virtually build a computer or design and buy somewhere else.
    - CONS: Its average prices but amazon beats them most times. Customer service is useless
    Helpful(2) Unhelpful(1)You have already voted this
  16. Best site ever if you don’t have another place to buy from, or they don’t have the product your looking for. No scams aswell!

  17. 0.5
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    10
    Neweg Hidden Fees
    10
    Neweg Shipping Cost
    10
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    HORRENDOUS is all I can say. I bought a product on NEWEGG on 6/9/20. I was given a 3-5 business day delivery date. Two days after the worse case scenario date, I called and spent 2 hours on hold. YES TWO HOURS, listening to their ridiculous hold music. Long story short, the item was never shipped, but a tracking number was produced. I was not given the courtesy of a call, or a prompt customer service experience. The item was probably sold for a higher price at my expense. They kept telling me that it was VMEXPRESS’ fault, as they were the merchant. Bottom line is I paid NEWEGG, and I was entitled to the item. All NEWEGG did was pass the buck.
    I ordered the item, paid for the item, the item never came as promised, and I had to wait 2 hours on hold to find out what went wrong. Now, I have no item, wasted my time on the phone with NEWEGG, and now I have to dispute the charge. AS I STATED before, HORRENDOUS!!

    + PROS: ABSOLUTELY NOTHING
    - CONS: terrible guarantee, terrible communication, terrible customer service. all around terrible! I did not receive the item as promised, and now I have to deal with the mess that they created. AWFUL IS TOO NICE!
    Helpful(2) Unhelpful(1)You have already voted this
  18. 5
    Is Newegg Legit & Safe?
    100
    Is Newegg Reliable?
    100
    NewegGuarantee
    100
    NewegPrices
    100
    Neweg Hidden Fees
    100
    Neweg Shipping Cost
    100
    Newegg Shipping Delivery
    100
    Newegg Help & Support
    100

    Quick delivery and reliable. No scams and trusty site. Good for not having any other place to get your product.

    + PROS: Quick delivery and reliable. No scams and trusty site. Good for not having any other place to get your product.
    - CONS: There are none to be honest.
    Helpful(0) Unhelpful(2)You have already voted this
  19. 1.05
    Is Newegg Legit & Safe?
    10
    Is Newegg Reliable?
    10
    NewegGuarantee
    10
    NewegPrices
    60
    Neweg Hidden Fees
    0
    Neweg Shipping Cost
    60
    Newegg Shipping Delivery
    10
    Newegg Help & Support
    10

    Order item(s) 3 weeks ago. Site says it was shipped they have no idea where it is. Their tracking doesn’t work, just says it was shipped.

    The old Newegg is dead, shop somewhere else.

    + PROS: None
    - CONS: Order 3wks ago, they haven't a clue where the shipment is. I started using Newegg ~30+ years but the he old Newegg is dead, shop somewhere else.
    Helpful(1) Unhelpful(0)You have already voted this

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