PetBucket Reviews 2020
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PetBucket Review from Customer
ORDERING PET MEDS FROM OUTSIDE THE USA AND MY REVIEW THE RESULTS - SHARING INFORMATION ON CAT AND DOG MEDS - CAT BLOG TO ...
Pros: PetBucket Review
Petbucket.com is a top provider of pet flea, tick, and worming treatments.
They are able to provide the pet owners with the best deals possible through direct sourcing from manufacturers around the world.
Petbucket.com has a quality guarantee and a great return policy on all their products.
They offer free international shipping on all orders over $20 which is a great benefit of buying from them.
They also have the lowest price guarantee which is at 105% according to the Petbucket.com website.
- 30 Day Money-Back Guarantee
- Safe & Secure Checkout
- Free International on Shipping Orders Over $20
- Low Price Guarantee
- Excellent Customer Service
- 100% Genuine Products
Cons: PetBucket Review
After searching high and low for negatives about Pet Bucket, there was only a minor drawback.
This drawback is that international shipping is not free until you spend $20.
That being said, the majority of orders cost more than the $20 amount, so it doesn’t apply to the majority of customers.
Petbucket.com will also pay up to 5% of the product price in return shipping costs if you return it, which is a huge plus.
Most companies will not pay any return shipping fees at all and must be covered by the customer.
- Some customer complaints (see below)
Please leave your PetBucket review, feedback, or comments below. Thank you!
I’ve ordered several prescription flea and tick medications from PetBucket in the past six months. In two out of three instances, they’ve shipped a generic brand, yet charged me for the name brand. I’m still waiting for my account to be credited. I think I’ll stick with my over-priced vet office’s Rx. At least I’ll know what I’m paying for.
We order from here as they have great service and lower prices. Our order arrive quickly and correctly.
Have used Pet Bucket a number of times and found them to be a reliable business. In addition, when I needed to cancel a recurring delivery I had no problem receiving a full refund ever after receiving notice that item was being shipped.
I should have read this before I ordered (15 min ago). Via chat I asked how long shipping to the US takes. The response: 10 – 25 business days or… up to seven weeks.
I asked them to cancel the order. They said OK an that they would update me when it goes through. Fingers crossed
good luck on your cancellation I have tried to cancel and was told it was shipped and they could not cancel because it was already shipped the vary next day
Finally received my order and everything was good. Got my credit card statement and was surprised that it was not billed to PetBucket but Hong Kong. Thought I was ordering it from the UK, what a shock!!!
Update, last notification was on Dec. 9th stating that item had departed Singapore. No response from Pet Bucket either here or on my email. If I order from them again I will be sure to make it months in advance.
Placed my order on November 30th with and expected 10 day delivery. Thought that it was coming from the UK. Got and email on the 30th that the order had been received in Singapore and have not had an update since. It is being handled through DHL so not sure where the problem is.
I placed an order with pet bucket over 40 days ago, and I still have not received my product. I have contacted them several times, they keep telling me it’s on the way. Tomorrow I’m supposed to be able to request a refund. Let’s see how long it takes him to get me my refund. I would never order from them again
Great
Hi Kelly,
Thank you for your great review! We’re happy we can keep your cats flea-free 🙂
Just to let you know, we have the option of automatic re-ordering when you’re at the checkout, so we will send you the product when you need it rather than you having to do it again. You just need to check the box if that’s something you’re interested in.
Thanks again,
PetBucket
By far the cheapest online price for our Seresto flea collars we ordered for our dog and two cats! Pleasant transaction and will be ordering again when the time comes!
Hi Cheryl
This sounds very unusual. We’d be very grateful if we could discuss this further with you and investigate the issue properly.
Please get in touch with us at support(at)petbucket.com.
Thank you,
PetBucket
Hi Linda,
We’re really sorry to hear this, but unfortunately we have no control over the fees credit or debit cards charge for overseas payments. We hope you were still pleased with the product you received.
Thanks for taking the time to write to us.
PetBucket
Found you on the web as I was looking for lower price for Bravecto than through my vet. Very pleased with the results.
Hi Reynash,
We’re so glad you have experienced a quality service and we hope you will remain a loyal PetBucket for many more years! We’ve actually recently added lots more products for dogs on our site, including dog toys, accessories and collars, so feel free to check it out.
Thanks again,
PetBucket
Thank you once again Pet Bucket, my order came on time and is perfect!
Hi Mary,
We’re so glad you are pleased with our low prices and customer service. We’ve actually recently added lots more products for dogs on our site, including dog toys, accessories and collars, so feel free to check it out.
Thanks again,
PetBucket
Very happy with my experience. Cheapest price I’ve found. And no Rx needed. My dog is doing well on Nexgard and Heartgard. So glad to find your company and will reorder when needed. Thanks.
I have been using Petbucket for a while now and have been extremely pleased. With 4 dogs and 4 cats, the cost for flea, tick and heartworm treatment for all of them can be somewhat overwhelming. Petbucket makes it much more affordable. I am also able to set my orders up on auto delivery, so I don’t have to remember when I need to order. Petbucket just notifies me when it is getting close to the time they will be shipping and if I need to make any changes I have plenty of time to do so before they ship my order.
I always have enough in my order to get free shipping, which is a plus.
I really appreciate your sense of commitment and service!
Hi Debra,
Thank you for your feedback.
I’m really sorry that you were disappointed to find out the prices on our site were in US dollars. As we ship worldwide we use USD as default. I can assure you though that our prices (whether in USD or AUD) are still the lowest you’ll find online, and despite the currency mix-up, I’m glad you were happy with the product you received.
Thanks for your suggestion of providing a currency conversion prior to purchase – it’s a great idea and something we will look into.
PetBucket
Great service & prices
Cheapest prices I can find online as well as superior customer support. The gentlemen named Kevin was very helpful over the phone to choose the right product for my girls. I will certainly will be using pet bucket again.
I’m extremely pleased with the products I ordered from Pet Bucket. This is the third time I ordered from them. Website is very easy to order and support is very helpful. I’ve no problem recommending them.
Hi John,
Thanks for your feedback! We’re glad you’re happy and could find no cons with the service we provide.
We’ve actually just added lots of new products to our site, so feel free to check it out.
Happy shopping.
PetBucket
Hello
Thanks so much for taking the time to tell us about your positive experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
PetBucket.
Hello
We’re so glad you have experienced a quality service and we hope you will remain a loyal PetBucket for many more years! We’ve actually recently added lots more products for dogs on our site, including dog toys, accessories and collars, so feel free to check it out.
Thanks again,
PetBucket
Hi Shirley,
We are really sorry that you received the wrong order in the post. Though we try really hard to not make mistakes, unfortunately sometimes they do happen.
We’d love to say sorry properly and compensate you for this, so please drop us an email at support(at)petbucket.com.
Thank you,
PetBucket
Hi Monika,
Thanks very much for your fab feedback! I will make sure to let our customer service team know that they were helpful. We are sorry however that your package got a little squashed in the post – but we’re glad the contents were in order.
https://www.petbucket.com/
PetBucket
Awesome site!!! I live in Panama City and Hurricane Michael devastated my city and no vets were open. I have 2 babies my youngest is a Rescue. Thank you for being there when you were needed do badly!!!!
Hi Clara
We’re so sorry this happened to you, it’s sounds very unusual. We’d be very grateful if we could discuss this further with you and investigate the issue properly.
Please get in touch with us at support(at)petbucket.com.
Thank you,
PetBucket
Hi Kyle,
We’re so glad you’re happy with the PetBucket experience! We are constantly sourcing products from around the world and looking for the best deals, so we hope to continue to provide you with the best prices for top quality products.
Thanks again for taking the time to leave a review – we really appreciate it.
PetBucket
Hi Ken,
I want to apologize for the experience you’ve had with our customer service.
This is not our usual standard and I can understand how frustrating that must have been. We would love the opportunity to rectify the situation and offer you compensation.
Please get in touch if you’d like to discuss this further – and thank you for taking the time to provide us with feedback.
PetBucket
Have been ordering from PetBucket for a couple of years now and have ZERO complaints about PetBucket ! Absolutely lowest prices for Revolution online ….PERIOD ! In Texas it cost $30 a pill !!! My friends also order from PetBucket now ! THANK YOU !!
Product arrived in good condition and in a timely manner.
Thank you! I always appreciate being able to save a bit….
Always great prices since they are lower than purchasing at local vets. I buy Nexgard for my 2 Greyhounds, & can’t beat the price anywhere else! Thanks!
Hello,
Thanks for the fab review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We have recently updated our website with lots of great new stock which you can check out at https://www.petbucket.com/
PetBucket
I was concerned that this site was not legit because the prices were so low. I assure everyone that this is a legitimate website and the products are genuine and not cheap knockoffs. Thanks for saving me money on Seresto collars for my cats!
Hello,
Thanks very much for your fab feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will make sure to let our customer service team know.
https://www.petbucket.com/
PetBucket
I’ve been a happy PetBucket customer for many years. I recently had a problem that was addressed and replacement received. As a small home breeder or rare and hard to find kittens/cats, I refer my customers all the time. I’ve never had a problem that wasn’t resolved and their discounts cannot be matched anywhere.
Hi Dr. Morris
We’re sorry to hear you’re also having this problem. At the checkout, we offer our customers the option to click “auto delivery every 3 or 6 months” to ensure their pet remains parasite-free, so we apologise if you didn’t see this to remove the option.
Please get in touch with us at support(at)petbucket.com and we will cancel this for you right away and compensate you.
PetBucket
I’ve used PetBucket several times and have been satisfied.
I love PetBucket! And recommend it to everyone!
Hi Rowena,
Thanks so much for the excellent feedback. We’re glad to hear you were pleased with our customer service team and great prices, and we hope you continue to enjoy our service for more years to come!
Thanks again for writing in and taking the time to provide your feedback.
PetBucket
Hi Debra,
Thank you for your feedback.
I’m really sorry that you were disappointed to find out the prices on our site were in US dollars. As we ship worldwide we use USD as default. I can assure you though that our prices (whether in USD or AUD) are still the lowest you’ll find online, and despite the currency mix-up, I’m glad you were happy with the product you received.
Thanks for your suggestion of providing a currency conversion prior to purchase – it’s a great idea and something we will look into.
PetBucket
I’ve been ordering from Petbucket for years. Have never found a lower price. Being that I have multiple dogs of my own plus foster dogs for a rescue, I use quite a bit of medications so need to watch the pricing.
Hi Regina,
We’re so sorry that you haven’t received your product and would love the opportunity to investigate this for you as well as compensate you.
Please get in touch with us at support(at)petbucket.com.
Thank you,
PetBucket
Easy to order, shipping and awesome prices.
I have ordered through the pet bucket website for the last few years and always received good service. The prices are v good, I paid $38 a cat’s seresto flea collar whereas I was paying nearly double that when I was buying on ebay. You do have to wait around 10 days to get your collar but it’s worth it when you save that much.
Hi Shirely
I’m really sorry to hear you received the wrong order. Please email us at support@petbucket.com and we will investigate and compensate you.
PetBucket
Hi Jeff,
Thanks for letting us know and I’m really sorry this has happened to you. At the checkout, we offer our customers the option to click “auto delivery every 3 or 6 months” to ensure their pet remains parasite-free, so we apologise if you didn’t see this to remove the option.
Please get in touch with us at support(at)petbucket.com and we will cancel this for you right away and compensate you.
PetBucket
Hey Jennifer,
Thanks for taking the time to leave us a 5 star review and for recommending our site to others! We’re so glad you’re happy with our prices and products.
Thanks again,
PetBucket
its been 16 business days, no dog meds. SLOW service.
Hi Linda,
Thank you for your feedback. We’re really sorry that your order way delayed due to bad weather and that you had trouble logging into to the PetBucket site.
Please get in touch with us at support(at)petbucket.com as we’d like to compensate you for the delay and make sure you are not having any further issues.
Thank you,
PetBucket