Viagogo Reviews 2017

5.4 Total Score
25 reviews
Summary

Overall, Viagogo being Europes largest ticket exchange is a good place that offers a huge range of tickets for thousands of events offering tickets for events in the US too. Viagogo's guarantee protects both sellers and buyers, ensuring that sellers are happy with their ticket while buyers get paid. Buyers are guaranteed to receive their tickets on time before the event and be valid for entry.

5.4Editor's score
Is Viagogo Legit & Safe?
5.5
Is Viagogo Reliable?
5
Viagogo Guarantee
8
Viagogo Prices
5
Viagogo Hidden Fees
4
Viagogo Shipping Cost
5.5
Viagogo Shipping Delivery
4.5
Viagogo Help & Support
6
1.5User's score
Is Viagogo Legit & Safe?
1.8
Is Viagogo Reliable?
1.9
Viagogo Guarantee
1.8
Viagogo Prices
1.6
Viagogo Hidden Fees
1.6
Viagogo Shipping Cost
1.3
Viagogo Shipping Delivery
1.3
Viagogo Help & Support
1.4
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Is Vivid Seats Legit,
Reliable or Safe Today?

My Experience: I’ve tried Viagogo (it’s legit and safe, but not always reliable), but discovered SeatGeek. They search the biggest ticket sites to find you the best price all in one place. Learn more by watching this short 42-second video called “SeatGeek 101: Making Ticket Buying Suck Less.”

Pros

Viagogo promises that all tickets sold will arrive on time for the event and any issues will be resolved by them.

All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS.

In addition, buyers only pay once they have been to the event and had no issues.

If tickets get lost, the company provides replacement tickets or a full refund if this is not possible.

  • Europes Largest Ticket Exchange
  • 100% Secure Payments
  • All Transactions Guaranteed
  • Track Your Order
  • Secure and Safe Delivery
  • E-Tickets (print) Available

Cons

As a resale marketplace, ticket availability fluctuates with demand—as do prices, and as such neither is guaranteed by Viagogo.com.

Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. However, if a buyer is eager to go to a particular event, the extra money may not be a major concern.

  • Ticket May be Over Face Value
  • Ticket Prices Can Fluctuate
  • Service Fees at Checkout

Please leave your Viagogo review, feedback, or comments below. Thank you!

59 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply
    Ducky February 22, 2017 at 3:17 am

    Avoid like the plague. Secondary ticket site. High hidden fees so a shock when you have finished payment tab. Got charged $189 for 2 x $46 tickets for Reds game. Invoice charged me $72 per ticket (Scalping? ) then added $45 booking fees. No way to cancel order once you have paid.

  2. Reply
    Liann February 13, 2017 at 6:22 pm

    Ripped off. Spent £325 for 3 tickets of 65£. Doubtful they will arrive. This site shout be shut down!!

  3. Reply
    Alp Arslan February 10, 2017 at 9:49 pm

    I have bought 1 ticket for Coldplay Concert in Warsaw on 18 june through viagogo. Should i be worried about the E-ticket. Are E-ticket valid and work at the entrance? The ticket also dose not have my name on it!

    • Reply
      Mandie February 21, 2017 at 2:17 am

      Hey I’m having the same problem. Bought tickets for a BTS concert and my E-Tickets have no names and are missing small details in the gray boxes. My friends say its a scam so be on the lookout for other tickets…

      • Reply
        Ha Tran February 21, 2017 at 5:15 am

        I was going to buy Apink ticket at Kobe, Japan. Luckily, I didn’t because the ticket actually have name for Fan-club in Japan according to the Japan site. The general ticket is not on sale until March 4th, but it’s listing on Viagogo for purchasing.

  4. Reply
    Mary Ann Gonsalvez February 5, 2017 at 1:20 am

    We bought tickets to Justin Bieber show in Melbourne in March 2017 in Dec2016 from viagogo for ASD1300. We now recieve an email saying they cannot issue ticket and will refund and no contact details at all.We are waiting for refund and no guarantee for anything.We will never buy from this site again.It is total letdown for my children.Shameful and disappointing.

  5. Reply
    Linda Hall February 1, 2017 at 1:57 pm

    PLEASE DO NOT USE THIS COMPANY AS THEY RIP YOU OFF WITH EXCESSIVE CHARGES AND FALSE PRICE ADVERTISING.
    This company shows when you are ordering 2 tickets ie. 2 tickets £235.99 then states that there is a handling charge and delivery charge BUT NOWHERE IN THE ORDERING SYSTEM DOES IT STATE WHAT THAT AMOUNT IS until you have actually paid for the tickets. For 2 tickets we paid £650.39 which we were unaware of until payment had been taken – £235.99 EACH ticket, £69 handling fee EACH ticket & delivery fee of £5.99 EACH ticket plus VAT. THIS MUST ILLEGAL and am getting in touch with Consumer Advise to report them.

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