RepairClinic Reviews 2020
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Is Repair Clinic Legit, Reputable, or Safe?
The website RepairClinic.com is a trusted online store with more than 3,000,000 replacement parts and maintenance products available. They support more than 200 appliance, lawn equipment, heating and power tools today. Their headquarters are in Canton, Michigan and can ship to all territories within the USA.
Overall, it is still safe to say that the company is a reliable and legit business when it comes to selling appliance and equipment parts. Their wide range of items available and 365-day return policy makes them an ideal choice for you. That is why there are many people who have provided them with positive RepairClinic reviews already.
- 365 Day Return Policy
- A+ BBB Accredited Company
- Wide Range of Appliance Parts
- Available 7 Days a Week
- Deliveries Can Be Late
- Some Customer Service Complaints
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They sent me a part that didn’t fit in my refrigerator. I contacted them about the issue, and they assured me I’d get a refund if I sent the part back at my own expense. So I packaged it up back in the original box with the original protective padding and sent it to them, at my own expense.
A few days later, I got an email with photos claiming the part was “damaged in shipping”. The photos showed a small rigid tab of plastic that had been snapped off of the electrical plug. They told me to file a carrier insurance claim if I wanted to be compensated. I have attached the photo they sent me so you can judge for yourself.
Somehow, the part was able to make it all the way to me without any issue, but in the same box with the same padding, it managed to break on its way back to RepairClinic.com. After several weeks of assertive emails, I finally managed to get them to ship it back to me, again at my own expense. They put it back in the same box, with the same padding, and MAGICALLY, there was no further damage to the part when I received it.
I’m absolutely convinced that this damage did not happen in shipping, and I’m not about to commit insurance fraud with the US Postal Service just so RepairClinic.com doesn’t have to honor their refund policy.
At a time when a lot of us are trying to save money by doing our own repair work, these guys are taking advantage of honest people.
They are scam artists. Don’t take my word for it. Read the rest of the reviews.
Tried to order parts for microwave- “they’ll be there Tuesday”(not)! Called a few days after. They told me the package was lost at FedEx. I requested my money back. Repairclinic.com said they can’t refund the money till they get the parts back. HOW RIDICULOUS!!! I never received them in the first place. The woman got me to agree to having some new switches resent. Once again – they will be there Tuesday- (not). It’s been about a month since I placed the first order. I’m going to order through Amazon now, pay again – actually it will cost me less and no shipping.
I ordered a motor for my washer and requested 2nd day delivery. The item was shipped with a delivery of 7 days. I have tried contacting Repair clinic 4 times by phone with waits exceeding 10 min. Then disconnected. I also left a message with the chat forum who said they would looking to it. Worst customer service ever seen. Should be ” No customer service”.
I needed a part for my dishwasher. I placed an order 3 weeks ago. Never got my part. Call their customer service wait on the phone for 1 hour and no answer. Tried the customer service chat and waited for 1 hour and 45 min and got no answer. They have the worst cuatomer service ever. Just don’t go through the trouble of having a bad experience and look for a different company for your parts.
DO NOT PURCHASE! As for my own experience with this website, it is a fraud. I made a purchase and did not even take the item out of the box other than opening it to see. My family decided to just go ahead and order another washer and decided to return the $200+ item. We decided to just go ahead and replace it since the washer was on sale. Their return department deemed that the item was installed, I do not believe that they intend for customers to return any of the products because the item was shipped with no packing slip as they stated on the website. It’s basically their words against yours, I should’ve ordered the same item on Amazon and it wouldn’t have been such a hassle for a return. I had to contact them 3 times to get an update on the return, they received the item 3 weeks ago and did not even bother to contact me with the update, now that I reached out to them they said they cannot do the return because the item was installed. This place is a SCAM.