Torrid.com Reviews 2020
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Is Torrid Legit,
Reliable or Safe Today?
What I Like:
The site Torrid.com is a place where people can purchase the plus sized clothing that they are looking for women at this time. Available at the online store are items such as tops, dresses, jeans, sleepwear, swimwear, shoes, intimates, accessories and many more. Women who are plus sized will surely find the products that they need to fit their style. The company offers worldwide shipping which is probably why they have good Torrid reviews in the past. They also offer a 60 day return policy for their items when buying here.
- Women’s Plus Size Clothing Online
- Worldwide Shipping Services
- 60 Day Return Policy
- Safe & Secure Website
What I Didn’t Like:
The company has had some negative Torrid.com review articles from their customers as well. Many of them filed complaints at how poor their customer service had been. Some of them have even called for the resignation of their staff. Aside from that, the company also has an F rating in the Better Business Bureau website, which should explain the many negative reviews about them recently.
- F Rated in BBB
- Poor Customer Service
Overall, there are many people who visit the Torrid.com to buy the plus sized clothing that they need. People who are looking to get the latest outfits that are plus sized will surely find what they need at the online store. You can be sure to get safe and secure services when you choose to shop here. You can then make your own positive Torrid reviews after you have experienced the satisfaction they have to offer on their products.
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Torrid retail stores are awesome. The clothes are trendy,though sometimes of questionable quality. The sales associates are friendly and the stores are usually clean and well organized. Their regular prices are rather high for the quality of the clothing but you should never have to pay full price because they are always running sales and offering coupons. But…..that is where my love for Torrid ends. I would rather shoot myself in the head than order off Torrid’s website. It seems easy enough but it is deceptive. You put items in your cart only to find out that item is sold out, the prices change depending on what coupons you use and don’t even think about ordering if you have more than one haute cash certificate because you HAVE to call in for that. But seriously don’t try to call in, it is usually a 15-30 minute wait on hold before you can even talk to a customer service representative. Now if you manage to place your order with the customer service rep you had better hope it is correct (and it isn’t always) because you have only one hour to cancel the order. Even if the mistake wasn’t your fault. The reality is that there is no real chance that you can see the mistake in your order online and sit through the wait on hold before that one hour window has expired. Don’t give up all hope though, if you live near a retail location you can return the wrong items IF they were not clearance. (Or undies/bathing suits I’m told). If the items were clearance you are stuck with it. If you think these are all of Torrid.com’s problems, you would be mistaken. All of my recent orders have taken over a month to arrive. Torrid’s website quotes 4 to 10 days standard shipping, and honestly that is pretty standard and truthful, once your item ships it is usually only about a week before it arrives. However it takes 3-4 WEEKS to ship. Until then the order is listed as “processing” and the customer service reps can not give you any information or estimated delivery date. Speaking of customer service representatives, Torrid’s are truly lacking. They have no answers to even the most basic questions, they can’t help you at all and pretty much spend all their time trying to get you off the phone as quickly as possible and if they can’t do that they just hang up on you. If you like Torrid’s clothes by all means shop in their stores but unless you like banging you head against the wall don’t order online.