CARiD Reviews 2020

CUSTOMER SERVICE IS AN ABSOLUTE NIGHTMARE! I WOULD GIVE THEM 0 STARS IF I COULD, STAY FAR AWAY FROM CARID. I purchased a set of headlights for my vehicle from CARiD in January 2023 for a total of $574.50. The headlights did not work with my vehicle as advertised so I returned the items to CARiD. On April 6th 2023 I was informed that the refund has been approved but when they tried to refund my credit card it would not go through, can they send a physical check. The refund did not go through as the credit card I used to purchase the headlights was compromised and was issued a new card sometime between January and April 2023. I responded on April 10th 2023 that a check would be fine for the amount of $574.50 payable to myself. April 11th Carid responded and asked me to allow 2 days for them to process and 3 to 5 days for delivery of the check, which I did. On April 21st I emailed Carid asking for a status update of the refund and the check which their response to this email and everyone after was to allow 72 hours. I waited again then emailed requesting information on the status of my refund on May 1st again on May 9th again on May 22nd and called again today all with the same response of allow 72 hours. They have been in possession of the headlights and my $574.50 since the end of March and they still have not issued the check of $574.50. This is only half of the issue, I’m not even going to get into the first set of headlights that I purchased and denied a refund as these also did not work with my vehicle as advertised. I had to rewire the wiring harness to make them work with no assistance from Carid. I was actually told “good luck with your broken headlights” from the supervisor.

Worst company I have ever dealt with. Bought a bug shield for my bran new truck. They assured me it would fit when I talked with a representative. It didn’t fit. Holes didn’t line up. I have a round hole on my truck hood. The attachment was square. I called to return it. They said they needed pictures which I sent. They needed more pictures and told me I would have to pay return shipping and restocking fee a total of $27.90 on a $67 item. Since I talked to them before ordering I don’t feel it is my fault that it didn’t fit my truck. They told me it would take 24 to 48 hours to talk to a manager. They were very difficult to deal with and kept insisting on more pictures. Stay away from this company.!!!!!!

I needed calipers to drive my work truck. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. My work truck is down for a week now. Beware of fraudulent delivery dates on their website!

DO NOT TRUST THIS COMPANY!!! Horrible business practices.

Has had my money since 2.25.22 and said product would ship immediately. Now my order can no longer be found. And the only answer you will receive is “Please wait for 24 to 72 hours for a response” and WEEKENDS don’t count.

This is why it’s been weeks and I haven’t cancelled. I know I’m an idiot for thinking each day I wake up that this company will get their sheot together and they aren’t just there to rip people off.

But that’s not the truth…the truth is they don’t give 2 sheots about their customers…just want the $$$.

And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of.

I ordered some rims then one week after es told they wouldn’t work on my vehicle. The guy was rude about until I found another set I liked. They told me it was a special order I would have to wait 30 days. So I did. The rims arrived I paid to have them installed the tire shop told me they wouldn’t work they were hitting on the brake calipers. I called them. Then I was told to take pics to prove it so I did. There dilution was spacers tht would take another 3 to 4 weeks to come in. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. I caked them again. Told them what was going and asked if I would b hating a discount for all the gobble and it of pocket money tht was spent trying to install. They told me the spacers were compensation enough. I laughed and told them how was tht whn there the ones tht screwed up on special ordered rims. They told there was nothing else tht could b done. They are just out to make a sale

once you buy a product they hold your money. say it dont fit. offer no refund or returns. pick something themselves that fit. send it to you when you dont want it anyways

Ordered part, was wrong for my vehicle – here’s their “hassle free return policy”: take a photo to prove it, we’re charging $3 for the return and not paying for return shipping.

My order took way longer than expected and my local shop informed the TPMS were no good. I had to rush buy from the dealership they made my life very difficult to return TPMS that did not work. In fact they dont want to accept it back. Stay away from this company.

Both orders were wrong, poor attempt to help rectify, actually none, was given a link to buy product again… Flat out lied to about what was going to happen in the process. Was placed on hold so c.s. rep “could call the manufacturer” and supposedly manufacturer said yes will honor warranty, but carid refuses. Submitted second item for exchange and carid returned instead. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasn’t sent, however I was never properly described the process and rules. Was told as a consumer it’s my responsibility to read and know the terms and agreements and to find them on the website.

Purchase struts, paid extra for delivery. Product shipped 2 working days after date to be delivered. Delivery was 4 days late. Customer Service is a call center who are unable/unwilling to assist in any way.
Lost 4 working days in getting my vehicle repaired. Would recommend any Auto Parts Store, same prices, much better service.

All I can say is that I wish I had read these reviews and headed their warning! RUN away from this company!!! I would have been screwed if I needed brakes immediately! After reading other people’s reviews, it appears that we share a similar experience. This was THE worst online experience ever! I chose to buy brakes from this company. It felt like a bait and switch. I ordered them in early May. Their website said it was delayed, but the price was good, so I ordered it. My card was charged immediately. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. We decided to wait.
After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. I got a notification that the shipping date would be June 21. Well that was a delay, at least it was being shipped. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Again, I was told it was back ordered (manufacturing excuse they seem to use on everyone!) and I needed to decide whether or not I wanted to wait again or choose a new item.

Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. It is now been two months since I did the initial order. I canceled the order on June 14. The same day, I ordered a the same brake set from another website. It was delivered in less than four days. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! Don’t waste your time and money with these people!

More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. It felt like a bait and switch!!!

Total scam. BBB ratings are a joke. Businesses pay for ratings. Positive reviews are most likely fake. Free shipping? No, shipping is added when you buy. These people are crooks, period. They lie, wont refund for a botched order and steal your money.

Thieves. They are a fraud. I bought a auto window regulator WITH MOTOR. Only received the actuator, no motor. Caridad said they would send email to vendor requesting motor. Said I’d get email notice in 24hrs. That was 3 business days ago. No word.
CARID STOLE MONEY.
Their ad said “free shipping. My cart said “0” for shipping. The summery showed “0” shipping charge. I hit the purchase button. The ensuing purchase receipt showed a $15 charge for shipping. They said it was an automated program and refused to refund shipping. Claiming they had no method to credit my card, they issued a electronic gift card to my email. The gift card is useless as I will not buy from them again. AVOID THIS FREE SHIPPING SCAM. STAY AWAY FROM THESE GRIFTERS.

I ordered my parts May 25th . I called three times and they’re looking into why I haven’t got my parts yet from the supplier, I’m not not happy at all, The tracking number says processed but it said that a month ago, now it’s over a month and I never got my parts, Still waiting

Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. They canceled the order but then mentioned this was just a “request.” Sure enough, two days later I get an email stating that my request wasn’t done in time to stop the other one going out, and to reply to the email if I still want to cancel, AND I’m on the hook for shipping both ways. Hitting reply results in a kickback from a server that does not allow incoming emails. Hopefully I found an address that accepts incoming emails. We’ll see.

Ordered a set of VDO injectors for my Explorer. Engine miss is worse the with one bad OEM injector. Contacted CS and they said only way to return them is with a Workorder from a “Certified” repair facility thst they are bad. My fault not researching VDO ( common problem ) or Carid. Had ordered from them before but never tried a return. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. Will never order from them again.

Horrible service never got what I ordered. Worse buisness company I’ve ever dealt with. Kept my money for two weeks. Your better off buying from reputable company.

Do not order wheels from these guys
It’ll take 6 months and come damaged and excuses of lost shipments
You’ll never get your wheels and credits will be impossible.

I YOU ARE A BUSINESS DO NOT GET PARTS FROM THESE PEOPLE . YOU HAVE BEEN WARNED!

Ordered a Cat on 31 Dec of 2020.
It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). My receipt shows correct address. Product went to ALBANIA, and about every other country in Europe. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. BUYER BEWARE. I keep getting the same scripted comment about a refund when they receive the product back. (*IF* they do because their shipping dept screwed up).

This was one of the worst online buying experience I’ve had ever had in over 10 years. Nothing but lies and total misinformation from them.
It started out fine…I needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4.
After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order.
To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. Not lying, their were roosters crowing and dogs barking in background.
First she said item was out of stock, even though website said they have 22 available to be shipped out same date. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! Said they will order from another warehouse to be shipped in 2 more days.
I told her I’ve been over 11 days without a car, have to walk over 1 mile with arthritic knee and I’ve called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days
I asked if she could expedite the shipping, She No, I would have to pay more and it wouldn’t be PROFITABLE to not charge me! She said I always have the option to cancel and buy from a competitor. I told her I would write a terrible online review and she didn’t care. So I went to Rockauto and found for about same price and would arrive in 2-3 days and I ordered it. So I canceled my order with Carid and hope they refund my money.
Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!!
Never Again Will I Order From Them !!!
Save yourself time and aggravation and do the same.

Do not use CarId.
CarID is a horrible company with despicable standards hidden behind a fancy website. This was the worst experience I have ever had with any company ever. It borders on illegal. I purchased a wheel and tire package. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. I received the wheels about a month after ordering. The wheels were defective. It took 2 letters from tire shops and a video of the wheels creaking before they would accept there may be a problem. No exchange, no refund. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. I don’t want to sell them in case there is still an issue. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. I can’t have my auto on blocks for 6 months. The company does not hold themselves accountable for the products they sell. Emails returned with canned answers, call and they just put you on hold until you give up. I did complain to the company and they offered me $30 off my next purchase in a canned email. Nope. Update. I ended up giving away the rims to my brother. Thank goodness i did not sell them. They still creak!!

I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. “We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 – Dielectric Tune-Up Grease is $64.55. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. Please allow us to offer you $25.00 worth of gift certificate.”
Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. Did they even investigate my question or just rubber stamp a reply using prewritten responses.

Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. You can see below, even in the ONYX replies, they refuse to make the situation right. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. I purchased fenders ($359.45 total) for my brother without reading the reviews—a huge mistake. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!).

***TIP*** for consumers: Press extension 82 when you call the 1800 number. Here is the email convention they use, in case you want to reach someone there directly: For my name “Beth Palmer” it would be Beth.Pa @ carid.com so it’s the first name then “.” then the first two letters of the last name. ***TIP***

Here’s what happened to me.

SUMMARY:

-Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45

-Parts ordered: Duraflex® 109029 – GT500 Style Fiberglass Wide Body Front Fenders (Unpainted) and Duraflex® 109030 – GT500 Style Fiberglass Wide Body Rear Fenders (Unpainted) .

-Today (Nov. 9, 2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6, 2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by George Stone, a Customer Service rep, via email, on Oct. 29, 2020. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info I’ve already repeatedly provided, which were the barriers to moving the refund request forward. This is not good customer service and is designed to keep the customer from pursuing the refund. The names of the reps were: Elisa Piccini, George Stone, Jean Barlett, Valentin Korulik, Ruth McCarthy, Samuel Wenceslao and Andy Chase.

-For example, they requested photos of the parts, the car’s VIN, and a letter from the mechanic who said the parts were unusable. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN.

– For the record, the folks I spoke to on the phone today (Nov. 9, 2020) for a total of 1 hour and 15 minutes were: Pete To., JC, and Muriel. Pete had me on hold for 1 hour, then hung up. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. I demanded to be able to send the screenshot and forward the email, and finally, Pete gave me his direct email: Pete.to @ carid.com. Pete went on to tell me he can’t see all the emails from the other customer service reps, which I said was his problem not mine. I said I would not take anymore BS or excuses. I have wasted so much time trying to get this refund, and time is money. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. Very nice. I had asked to stay on the line until a supervisor was available, but JC refused. Such customer service. I called back again for a 3rd time today (Nov. 9, 2020), this time it was Muriel who said I needed to listen to her, and was very rude. None of them were helpful. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. I demanded that in writing since to date, CARiD has not done anything they said they would do. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service.

-As of 5pm CT on Nov. 9, 2020: I’m supposed to receive a call from a supervisor within 24 -48 business hours. I have zero faith that will happen. I will call back after 48 business hours and brace myself for the latest excuse. They seem to hide behind the manufacturer and say they have their hands tied. I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. But not refunding $349 for shoddy unusable parts is criminal. I won’t let this go. Consumers deserve more protection than this.

I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. The wheels they show as a “guaranteed fit” for my car, won’t let me install the front center caps. The bearing dust caps stick out too far. Their only offering during the four emails was to remove the bearing caps. I live in a dusty area. Dust in bearings = part failure… NO! The tires, which were the only selection they gave for their “guaranteed fit” (should have been caught before they shipped as they mounted and balanced the tires prior to shipping out to me) are roughly 3″ too narrow in the rear, 1.5″ in the front, and look ridiculous! They are bulging out at the sidewall. When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution they’ll offer. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. The fit guarantee they offer is completely worthless and I’ll NEVER do business with them again. I’m now being told I should’ve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. Why wouldn’t I trust them?! Definitely won’t make the mistake of doing business ever again! Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. They have no integrity at all!

ZERO STARS

Do NOT buy anything from CARiD!!!

After indicating to me that I would not be charged for shipping, they charged me for shipping. Once I realized this, I cancelled my order within a matter of minutes. Now I’m finding out that they’re customer service is NON EXISTENT! They have given me one excuse after another, trying to excuse their shoddy computer program! They are now going to screw me every way they can!

I even have screen captures to back up what I’m telling me! Yet it’s my fault they have a crappy computer program! They care NOTHING about customer service!

DO NOT BUY FROM CARID.COM! They sent me defective drl lights in a restyling kit. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. So they refused to do anything for me. I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. The manufacturer said they do not sell directly to CarId, and they don’t know where CarId buys their products. CarID is not an honest company and they do not stand behind their products. Save yourself time and money and use a legitimate company

Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. No problem. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Not COVID problem. Then, no center caps nearly three months later, see pics below. No paperwork, warranty, care instructions, tires half-filled with air, a mess. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Asked for management constantly, no return calls treated very poorly. Management call, forget it. Get your wheels elsewhere like from HSE direct. Finally, HSE took care of it in 24.hours after calling them direct.

NEVER BUY HERE AGAIN !!!

This company is DISHONEST! BUYER BEWARE!!! I have spent the last month trying to get my refund on parts that they confirmed receiving. I made 4 calls, holding an hour each time. Every cs rep assured me that my refund was being processed. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. I have emailed 5 times, and, again, was assured my money was coming. DO NOT BUY FROM THESE CROOKS!!!

I ordered a set of wheels for my car. they guaranteed them to fit. the wheels were sent directly to the shop and installed. unfortunately my car requires staggered wheel sizing. I did not get the correct wheel width for the back tires. I did not notice this until the wheels shredded my back tires. Carid would not provide an exchange or any restitution. in fact, they would not even speak with me about it.

I would give less than 1 star if possible.
Ordering was super easy, pricing was good, shipping cost was reasonable.
Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC.

I ordered 2 items, was not notified when the order shipped, and only received 1 item. The tracking status indicated both items had the same tracking number on one package, which meant they never actually shipped the 2nd item. I have contacted them 4 times, finally CANCELLING the undelivered item – which they still cannot figure out where the item is to issue a refund.
It has now been 1 month since I ordered.

I ordered brake rotors for my daughter’s car
The front ones fit but the back ones did not.
It’s been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out.
Low class low effort low expectations. These guys are absolutely clowns with a computer

Don’t be fooled by their flashy website, online chat, etc. Recommend you do not do business with this company.
Initially, I believed the salesperson was very helpful. I wanted to order 17×9 wheels and tires for my wife’s brand new Jeep. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. He told me the same wheels were available in 20×10 with a -24 offset. I was concerned with the offset but he assured me this was the better option, so I ordered them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. Not his fault, but was he being helpful or just upselling me on the more expensive 20″ option?
The salesperson told me it would take about 2 weeks to deliver. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. The website also indicated the estimated ship date was 14SEP18.
On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I asked what the ETA was and they could not give me an answer, only “you’ll get a tracking number when they ship, ok”.
On 24SEP I called again and asked for the status of my order. Still waiting for the sensors. Still can’t tell me how long. “We’ll email you tracking information when they ship, ok”. No, it is not ok! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. I asked to speak to a supervisor, was told there were none but to hold on. After some time, the salesperson came back and told me my tires and wheels would ship the next day. Really? How did things change that quickly?
Well, of course, they did not ship. I understand their policy is they won’t cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. They also don’t have to deal with my wife who is livid that her Jeep is not done!
Shame on me for not researching the company before purchase. With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. I just want to quickly receive a full refund and be done with them.

Horrible customer service, they shipped late for starters. Secondly they only sent half of the product I paid for. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. I am appaled with the way they do business. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. Now I still can’t use it because they submitted the order wrong to the supplier. On top of that I got a lousy amount for a refund and half of it was in store credit which I don’t know if ill ever use because I don’t want to support such a lazy business who doesn’t value my time. Shop else where people!!

I did procrastinate so I am partially to blame. But they are the ones that sent me the wrong size. I even took photos showing how it didn’t fit. What happened was the Toyota dealership offered to install it for me. They said it was the wrong size and I need the next size down. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. Ha! Don’t buy from these guys they will not help you if something is wrong.

The Goodmark products they offer are lacking in quality. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. No reasonable resolution with CARiD. Buyer Beware would apply.

TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still
different P/N on shipping documents. I took pics of all items & sent to them for return. After they received WRONG part, they still say it was the same as pic in ad. TOTALLY DIFFERENT STYLE! Had to settle for a full refund after 11 weeks of
hassle.

I had great experience buying from this company. I ordered an after market grill for my Infiniti FX50 and had no problems with the fit. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. I’m totally satisfied with the service I’ve received so far.

Shysters! I ordered cargo carrier on-line on June 5. Web site offered free shipping. Paid $299.99 plus tax ($320.20). Got message that delivery would be on 6/24. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. I went back to the web site and added the same item to my cart and it still offered free shipping. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! Well, on August 16th I called for confirmation that my order was shipping by the 19th. They said the new ETA was now the end of September. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Refund was fast but I will never do business again with this company.

I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. My guess is that some of you are already thinking, “Oh no! You didn’t do business with THEM?” Well, I did. Here’s what happened. ….

After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price – CARID. I have a ’01 F150 and the wheels didn’t come in a 5 lug config. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. Cool. The salesperson was terrific (aren’t they all?).

After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. That’s where everything started to go wrong. He pointed out that the other 3 wheels were spinning out of round. He suspected that the center hub core was drilled slightly off. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. $100 later, I left just as I came.

During all that, we discovered CARID had also sent the wrong lugs. I called CARID. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. My shop charged me $10 per stem installed. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. I told them that the salesperson specifically promised them. Finally, they said, “$10 is all we’ll give you.” They also didn’t believe me about the lugs and wanted pictures (as if that would clarify anything!?). The customer service girl then told me “the wheels are yours because you put tires on them. You should’ve put the wheels on the machine first w/o tires!” I said, “WHO does THAT????!!! That was YOUR job to inspect them, not mine.” We went back and forth as you could imagine. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Drastic it wasn’t, but it was enough for a guy who installs tires and wheels all day everyday to say these weren’t good, at all!

I finally spoke to a guy by the name of Justin who is the head of customer service. He 100% tried to create as many obstacles for me as possible. He said he wouldn’t pay for ANYTHING, ZERO! He was 100% NOT on my side in tone, or anything really. In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. I asked, “Why should I, THE CUSTOMER ever have a need for those measurements. I came to you to buy rims, not dick around with runout measurements. That’s the manufacturer’s job, not mine. Plus, you can visually see the wheels are out!” He didn’t care. He said, “you can’t tell anything from the video.” It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, “forget it… I’ll keep the wheels.” He went on to say that, “you know if those 3 wheels are out of round, you should go by a lotto ticket. I’ve been selling wheels for 15yrs and that stuff just doesn’t happen. CAD machines don’t make errors.” I said – “oh sure they do…. when people put the wrong numbers in!” He simply kept a steady forceful vocal tone and told me “every shop can give you runout numbers.” I said, “I’ll get you the runout, but YOU are paying for the mechanic to run the wheels on the machine.” Justin, “no I’m not.”

It was at that point l I remembered something the mechanic said. “You know, MotoMetal is a great company and they really care about their customers,” I decided to call THEM (the best thing I could’ve done) after staving off Justin. The (MotoMetal)phone rang in Cali. I spoke with a man named Arturo. I eventually got transferred to a “supervisor” (who I’ll name later) who assured me he can get things done. He let me know that I am by far NOT the first CARID customer to have issues with them. I finally …FINALLY felt someone was on my side. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. However, I had to call Justin in order to sort the details out. Justin was a mono-tone prick to me. Like a man-child who got told by higher-ups to “make this happen.” He said that he’s send me labels for shipping, charge my card an additional $600 (in order to get the new wheels started) and remove the charge once the defective ones were received. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. FCK this guy!

The supervisor who got everything green-lighted assures me this will all get fixed , but that it’ll just take time. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) ). Indeed and finally, they are paying.

CARID is such an entire sh*t show.

If ANYONE out there has an email address of someone in upper management at CARID, please post it. I think management should at least know what is going on.

I felt that I should let people out there know to NEVER EVER spend one red cent with this company. There’s always a chance things can go wrong and if they do, good luck. If I never thought to call MotoMetal themselves, this would all be on me.

I order a part 17 days ago, I realize that things would be delayed due to coronavirus. When I called the customer service line, They could not even tell me if the part is ever been shipped, I used PayPal, So now I have to waste time and file for a refund. This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned from the first time, and not given repeat business with this corporation, Be very cautious when dealing with these people. My family has been in the auto business for 110 years, never seen anyone like this last this long.

carid is such liars. they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. I would not buy anything from them ever again. horrible experience.

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First read what they sent me in an email… “Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. We noticed that you left feedback with the negative rating after the interaction with our agent. It is really important and helpful for us. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. Please accept my sincere apologies for all the inconvenience it caused to you…” Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. They are a bunch of liars and will tell you anything. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Problems here when you need to send the product back. After, 3 weeks of calling and e-mails I will get my shocks next week. Why, because I was promised air UPS shipping but they used ground shipping. Amelia and Jena.ra you can keep your $25 coupon. Your company is a bulls__t company. What can I say, it’s a 3rd company auto supply parts. And not even sure if the good raiting are written inside by Carid customer service!!!

Just had a run around with carid. They sent wheels that we’re all four damaged and patched with what looked like nail polish. When I sent them photos. They said wheels can get damaged during the drilling process. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. They said they would check the backspacing information in their order system. Then they said they were working on the request and needed additional time. 3 times before going dark. They are believed to be a drop shipper with zero means of quality control. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. They set road blocks for any refunds or requests for review. It’s unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues.

They list items in stock which aren’t. They list items that will be delivered in 2 days that turn into 2 months. It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Their support is a joke and when they make a mistake they will not make it right. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality.

I bought step bars from CARiD and they came damaged. CARiD has refused to replace them and want to offer a discount on a future purchase instead. I just want what I paid for.

I ordered tools from CarID that I needed for a job. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to “investigate.” Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). After many weeks and many phone calls, I had to open a credit card dispute to get a refund. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. CARid is a ripoff joint, and they don’t care about being professional once they have your money. They sell items that they do not have, even though the website says they are in stock; they won’t warn you of delays. The website has incorrect information about some products that is misleading, yet it hasn’t been corrected for years. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. They will stonewall you once they get your money. Their supervisor would not refund my money until I canceled my PayPal dispute “because their system won’t let them and it is their policy.” I refused to cancel my PayPal dispute and chose to let PayPal’s process take its course because CARiD deserves as much bad documentation as they get until they strighten up their act. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. I will never order here again.

If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back.

They sold me a part that failed a 3 months later. I have receipts from the mechanic showing it being installed, then failed and then replaced. Customer support will not accept the fact that it failed. Will not accept a return. Will not refund my money. Each email that they send.. they request new information that they didn’t ask before. They know they are dragging this out. Now I know I was ripped off by them.

I was sent a brake caliper that did not fit my car. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. They talk one story and do another. I will never use their service again.