CARiD Reviews 2020

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

7.5 Total Score
37 reviews
CARiD Review Summary

Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles.

With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau).

7.5Expert Score
Is CARiD Legit & Safe?
8
Is CARiD Reliable?
7.5
CARiD Guarantee
9
CARiD Prices
7.5
CARiD Shipping Cost
7.5
CARiD Shipping Delivery
5.5
CARiD Help & Support
7.5
2.4User's score
Is CARiD Legit & Safe?
2.3
Is CARiD Reliable?
1.7
CARiD Guarantee
1.6
CARiD Prices
3.4
CARiD Shipping Cost
3.1
CARiD Shipping Delivery
2.5
CARiD Help & Support
2.4
Add your review  |  Read reviews and comments

Pros: CARiD Review

Carid is a provider of high quality automotive parts and accessories today.

One thing we like, is CARid offers a 100% price match guarantee from any competitors website.

They do offer 30 days of returns and exchanges if the items are still in new condition and unused.

They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time.

It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business.

Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers.

  • 30 Day Return and Exchange Guarantee
  • Price Match Guarantee
  • A+ BBB Accredited Business
  • Finest Quality Automotive Parts & Accessories
  • Dedicated & Creative Team
  • Resolves Consumer Complaints in Good Faith

is carid legit check order status

Cons: CARiD Review

A common complaint we must mention in this Card.com review is that the company can have delays with their shipments.

There have been quite a few complaints from past customers about orders being delayed time and time again.

A few individuals even mentioned having to call Carid.com only to find out that their items will be delayed once again.

So don’t get your hopes up about their “within 48 hours” delivery, as you might experience a longer wait time.

Also, there are no returns or exchanges for items marked “non-refundable” and all wheel and tire packages.

  • Shipping Delays
  • Customer Service is Slow at Times

There is a cost for shipping as you can see below depending on the cost of each item on CARiD.com

review carid shipping fees

 

Top CARiD Review Videos

CarID Review Parts Unboxing!

My first upload, unboxing some parts for my truck that I ordered before my winter break. If you are just finding my channel be sure to subscribe! I have a lot of ...

NEW WHEELS!!!! (and how to install them) - Check out my CARiD Review!

Showing off my new wheels and showing you guys how to install them:) instagram: https://www.instagram.com/boosted_8p/ website I purchased these from ...

TireRack.com vs. CARiD Reviews

Just a quick vid on my experiences with TireRack.com and CARiD.com. Both places are great websites to get new tires and wheels from. This time around I found that Tire ...

Cover King Suede Dash Cover. CarID.com Reviewed

Review of the CoverKing dash cover.

www.carid.com and Remin Dash Kit Honda Civic

Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. I would like it fixed if possible and am willing to pay for it.

NEW! Rixxu Spray Wax and Quick Detailer

16 oz. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. Revive & Shine Rubber ...

NEW! Rixxu Leather Care Products

16 oz. Leather Protection by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz. Leather Shampoo ...

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Please leave your CARiD Review below and let us know:

  • How’s CARiD’s selection, prices, shipping, support, etc.?
  • Is CARiD a legit and a trusted website to buy from?
  • Is CARiD a reliable and safe website today?
50 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.7
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    60
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    10

    I bought step bars from CARiD and they came damaged. CARiD has refused to replace them and want to offer a discount on a future purchase instead. I just want what I paid for.

    - CONS: Doesn’t stand behind damaged products that they sale.
    Helpful(1) Unhelpful(0)You have already voted this
  2. 1.4
    Is CARiD Legit & Safe?
    60
    Is CARiD Reliable?
    20
    CARiD Guarantee
    50
    CARiD Prices
    10
    CARiD Shipping Cost
    20
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    30

    Not satisfied at all. Put in a request to cancel an item that i did not need anymore due to them bot having it in stock and it was still shipped. Now i have to pay shipping fees and my full return will not even be refunded. Overall a bad experience with them.

    Helpful(0) Unhelpful(0)You have already voted this
  3. 5
    Is CARiD Legit & Safe?
    100
    Is CARiD Reliable?
    100
    CARiD Guarantee
    100
    CARiD Prices
    100
    CARiD Shipping Cost
    100
    CARiD Shipping Delivery
    100
    CARiD Help & Support
    100

    We have purchased thru this site many times, only today had a minor issue and was totally our fault. Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. This is now past the allowable return policy. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. This is a prime example of a company and a customer rep working for you. Our fault, out of time but they are making this right. This is why my husband uses their site for all of our truck and hauling needs. Thank you.

    + PROS: Do what is right for customer
    - CONS: none
    Helpful(0) Unhelpful(1)You have already voted this
  4. 0.6
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    40
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    0
    Carid Help & Support
    10

    Ordered a Swing Case for my truck bed. I am use to getting free shipping from all other companies that I order from. So I did not take my time when I placed my order. Find out that they charged me shipping for spending over 200 dollars. Their live chat disconnected me 3 times. Customer service is absolutely horrible and I was talking to someone who could barely speak English. Buy elsewhere and get free shipping and better customer service.

    + PROS: They have a lot of parts, accessories, and modifications for most make and model of vehicle's
    - CONS: They charge you shipping even when you spend over 200 dollars. Their customer live chat is absolutely horrible, I got cut off 3 times.
    Helpful(1) Unhelpful(1)You have already voted this
  5. Waited 4 months for a part from Car ID they said was in stock. Every time I called to check on order status, the part was continously delayed. Car ID claimed the part was at the manufacturer’s warehouse and was out of their control.

  6. 0.8
    Is Carid Legit & Safe?
    60
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Not very happy, I placed an order today while chatting with someone. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. I figured that was the final amount and checked out with paypal. I rushed through paypal and ended up not noticing $11 for shipping, I still had the chat session open and asked him quickly to cancel the order. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. I just feel swindled by this company and will not be doing business with them again.

    Helpful(3) Unhelpful(0)You have already voted this
    • The same thing happened to me as well. I didn’t take my time and found out they charged me shipping. All other companies I order from have free shipping. Their live chat on their website is horrible, I got cut off tree times. Wasted 45 minutes with these idiots. I do not suggest this company, buy elsewhere and get free shipping.

  7. I ordered a Single Door Underbody Tool Box to be delivered to my shop. I received the wrong Tool Box in the wrong color. I spent $1,534.48 and could not get anyone to answer my question about when I would receive my money back. I called the 800-505-3274 and they stopped answering. I went on Live Chat…and the representative put me on hold for 30 minutes. Then he came back with, “Jena Rademan 805304:12 PM
    William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours.” Also, as a parting gift, offered a $25 Gift Card. There is nothing on the website to buy for $25…smh 🙁
    Totally disappointed with having to stop payment for a fee to get closure. Lesson learned don’t order from Carid online! I hope this helps someone….

  8. 1.85
    Is Carid Legit & Safe?
    50
    Is Carid Reliable?
    50
    Carid Guarantee
    10
    Carid Prices
    60
    Carid Hidden Fees
    50
    Carid Shipping Cost
    60
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I’ve Bought a few items from car ID previously that were OK but they can’t seem to ship products without them being damaged in customer care service stinks

    - CONS: I’ve had two deliveries and each time the product was damaged so we refused shipment,then they wanted us to do all the legwork to get my refund of my money i.e. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They don’t seem to really care about the customer only your money
    Helpful(3) Unhelpful(0)You have already voted this
  9. CARiD is, by far, the worst company to deal with…I ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sent…they sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refund…well, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right part…they are pretty much stealing my money..they have my money and I have no part for my truck….this is the worst company to deal with, the customer service representatives are rude and disrespectful…I am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refund…do not order anything from this company…realtruck.com is way better, I highly recommend realtruck over CARiD

  10. 0.55
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    90
    Carid Guarantee
    0
    Carid Prices
    0
    Carid Hidden Fees
    0
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Bought a subwoofer enclosure for my truck was supposed to be a direct fit was not,manufacturer flaw,told me to send it back some how got damaged in shipping so will not refund me my money. Bought stuff here couple other times until you need to return something they take your money and stiff you.

    + PROS: Product came
    - CONS: Wrong fit damage in shipping becomes customers fault upon return
    Helpful(1) Unhelpful(0)You have already voted this
  11. 0.65
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    20
    Carid Hidden Fees
    20
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    CoverKing seat covers for 2014 Dodge Ram 3500.
    The product seems well made. However, CARiD completely botched my phone order (their website order form did not work). After waiting 2 months for my backordered items, I received $500 of useless covers. CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. In addition, they are rude. I did not receive even a partial refund. No exchange. Nothing. They blamed the manufacturer completely and CoverKing states the seats were sewn as ordered by CARiD. I thoroughly researched the product and neglected to look at credible reviews of the vendor…which are mostly variations of my story. I hope this helps someone avoid my costly mistake.

    + PROS: I tried hard to think of a benefit of doing business with CARid. I can’t.
    - CONS: Start to finish (receiving a useless product), this buying experience was a nightmare.
    Helpful(6) Unhelpful(0)You have already voted this
  12. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Back in September I ordered seat covers from my Honda Pilot EX. I didn’t have too much trouble on the order I thought. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. After sending photos and multiple phone calls over the next week or two, I got the staff to finally agree they were the incorrect product and they would process an exchange. Sometime in November I was excited to receive the replacement. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. I immediately called again and explained the situation. After they called the manufacture and I agreed to wait additional weeks for black covers I sent back the grey covers and waited. Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row.

    + PROS: None
    - CONS: They are in the business to take your money, not win over customers. They do not know their products. Any manufacturer would be wise not to get in bed with CARiD.
    Helpful(3) Unhelpful(1)You have already voted this
  13. 0.35
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    20
    Carid Hidden Fees
    20
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Voice your opinion! Review Carid now.

    Rating

    1 star: Bad

    Your review

    First read what they sent me in an email… “Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. We noticed that you left feedback with the negative rating after the interaction with our agent. It is really important and helpful for us. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. Please accept my sincere apologies for all the inconvenience it caused to you…” Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. They are a bunch of liars and will tell you anything. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Problems here when you need to send the product back. After, 3 weeks of calling and e-mails I will get my shocks next week. Why, because I was promised air UPS shipping but they used ground shipping. Amelia and Jena.ra you can keep your $25 coupon. Your company is a bulls__t company. What can I say, it’s a 3rd company auto supply parts. And not even sure if the good raiting are written inside by Carid customer service!!!

    + PROS: No pros, poeple don't know there products...
    - CONS: Very bad after service retuning parts. Sob story from Carid. You get to talk to too many poeple. Seems like they make it obvious to lie. A simple return takes 3 to 4 weeks. By ground and not air. Cheap son of a b____.
    Helpful(7) Unhelpful(0)You have already voted this
  14. 0.55
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    20
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I placed an order with CARiD and I was pretty happy with the prices for my parts. Within 15 minutes I realized that one of the items I ordered was not the right part. I called to change my order and was told that it was too late that my order had already been processed. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. I was charged more for shipping than what it originally indicated. When my order does arrive it is only the part that I tried to cancel, which makes me think that someone is just screwing with me. I called to see about returning it and the process is a hassle. I had to wait three days for a return slip to be emailed to me. I asked about the rest of my shipment and they blamed UPS for a shipping error. After waiting two more days I called again about my order. I was told that it was out for delivery and that I would get it by the end of the day. The order wasn’t delivered as promised. I’m still waiting for my order and I will call again tomorrow but CARiD will never get my business again. Totally unreliable and not user friendly. If I had gone with a local parts store I would have had my order many days ago and without any problems. CARiD sucks!

    + PROS: Not a single one.
    - CONS: CARiD is the con(artist). If you want to get screwed, shop at CARiD.
    Helpful(6) Unhelpful(0)You have already voted this
  15. 0.5
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    0
    Carid Hidden Fees
    80
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Worst customer service ever. Will never buy from them again. Ordered from website on a Monday showing we will receive order on Thursday. Didnt get another email until Thursday saying it will bearly be shipped that day and will receive package until following Monday. Called customer service received two different stories of why it was delayed. Asked them to expedite package and was told I had to pay out of pocket for their mistake. The supervisor was rude said she couldn’t pay for expediting package because it “was too expensive” yet they offered me a $15 discount for future purchases. Wonder who will be paying for the rental that I now have to put my customers in? If I could give them zero stars I would. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. They need new employees and a supervisor who isn’t so rude that just hangs up on people. BAD CUSTOMER SERVICE!!!!!! FALSE ADVERTISING

    Helpful(5) Unhelpful(0)You have already voted this
  16. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back.

    + PROS: If your part works and doesn't need to be returned its great.
    - CONS: Unreliable. Poor customer service
    Helpful(4) Unhelpful(0)You have already voted this
  17. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    NOT RECOMMENDED. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. CARiD refused to pay for their mistake.
    Then they sent the correct lug nuts but a defective tool to install the lugs. The part was obviously painted over ot disguise the defective spot on the tool. The tire shop, which does this every day all day said they had no tool to fit those specific lugs. So now we wait again for this specific lug tool to finish the tires. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, “We deal with credit card companies all the time”

    + PROS: The salesman did a great job
    - CONS: Shipping department sent wrong parts, customer care.
    Helpful(5) Unhelpful(0)You have already voted this
  18. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. Took it to a body shop who attempted to install it only to find it was a defective design and could not be secured safely. It rattled and was was very loud and looked silly on this vehicle. They removed it immediately because it was clearly not right for the vehicle. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. This place is a scam! Do not do business with them. Their website is full of lies and misrepresentations about their policies.

    + PROS: None, terrible, terrible, terrible!
    - CONS: Everything, they are cons!
    Helpful(4) Unhelpful(0)You have already voted this
  19. company is a scam
    customer service agents are just bots
    when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a “different” agent, where the exact same lines of text were repeated back to me. Never had any intention of sending my parts through. Had nothing in stock and bot system is poorly put together. Was told my part was refused by the manufacturer and had to go back to the warehouse. (Wrong way the supply chain works) then told me the receiver (me) refused the package and i couldn’t get a refund until they had their item back. They never sent anything. Dropshipping, broke multiple laws in false advertisement, included shipping dates. Trying to sell items they have no stock of, overall terrible experience. Just glad i went through paypal so that i know i can at least retrieve my money. Would have never gotten my money if it was through CARid.

  20. Ordered a set of rims and tires, first they didn’t ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasn’t home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are “really Sorry for the mix up” but I’m still out 1400.00 and no wheels/tires. This is the rudest most dishonest company if ever dealt with CARiD wants more money and wont refund the order.

  21. 1.8
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    30
    Carid Hidden Fees
    70
    Carid Shipping Cost
    70
    Carid Shipping Delivery
    80
    Carid Help & Support
    10

    No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. Always a runaround but no refund or way to send back money’

    + PROS: none
    - CONS: cons - word should be CON! run do not walk
    Helpful(4) Unhelpful(0)You have already voted this
  22. 1.55
    Is Carid Legit & Safe?
    30
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    70
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    100
    Carid Help & Support
    10

    Bought new tires and rims $2500.00! there are 3 bad sensors worth $120.00, or they never installed them? they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 ” tire shops are an hour from my house” they are trying to have them covered under warranty which means, I’ll get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they don’t mess up my custom wheels and rims in the process. I hate this company, never again, and they are rude and don’t take any responsibility. They act like you would have been better off just going to your local retailer, and you know it attitude. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. How Classy!!!!!!!!!!!!!!!!!!!!!!

    + PROS: If they make a mistake they won't take responsibility for it.
    - CONS: You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!!
    Helpful(4) Unhelpful(0)You have already voted this
  23. 0.8
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    40
    Carid Hidden Fees
    20
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    They list items in stock which aren’t. They list items that will be delivered in 2 days that turn into 2 months. It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Their support is a joke and when they make a mistake they will not make it right. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality.

    + PROS: None except their fake price and stock
    - CONS: Everything from their support to their delivery.
    Helpful(2) Unhelpful(0)You have already voted this
  24. 0.35
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    0
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    0

    Terrible product and terrible customer service. Shipped a week later than stated on the website. Bought a Dodge body kit. The mold looks like a kindergartner could of done a better job. Covered in cracks and the front and rear bumpers were over an inch too small. Emailed customer service multiple times with no response. Ended up losing over 2 grand on a job and a loyal customer.

    Helpful(2) Unhelpful(0)You have already voted this
  25. If I could give negative stars

    If I could give negative stars, I would. Horrible service and they are liars. I bought a set of wheels ($1700+). They were “guaranteed fit”. The wheels did not fit, would not clear my front brake calipers. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange.

    I called, discussed with them. Tires do not clear and the manufacturer, TSW, states they will not fit. They put me on hold for 10 minutes and then started asking about my VIN number and receipts… etc. Pretty much calling me a liar. Very frustrating. So, I was forced to dispute the charge with my credit card company.

    Horrible customer service. STAY AWAY from these clowns.

  26. 1.4
    Is Carid Legit & Safe?
    60
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    60
    Carid Hidden Fees
    10
    Carid Shipping Cost
    60
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered tools from CarID that I needed for a job. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to “investigate.” Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). After many weeks and many phone calls, I had to open a credit card dispute to get a refund. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. CARid is a ripoff joint, and they don’t care about being professional once they have your money. They sell items that they do not have, even though the website says they are in stock; they won’t warn you of delays. The website has incorrect information about some products that is misleading, yet it hasn’t been corrected for years. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. They will stonewall you once they get your money. Their supervisor would not refund my money until I canceled my PayPal dispute “because their system won’t let them and it is their policy.” I refused to cancel my PayPal dispute and chose to let PayPal’s process take its course because CARiD deserves as much bad documentation as they get until they strighten up their act. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. I will never order here again.

    + PROS: You'll only have to deal with them once to realize it stops hurting when you hang up.
    - CONS: Buying from them is not worth the hassle to save a few bucks on some of their items. They don't have anything in stock. Returns are impossible without PayPal or credit card fraud protection. They can't get an order right on the first try. They coordinate poorly with the manufacturers they drop-ship from. Website information is inaccurate. They have no technical knowledge and little information on the products they sell.
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  27. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Review re CARiD.com and Variant.com
    I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. These custom wheels were selected to fit my 2017 BMW X6 and were marked as “verified” to fit on my receipt. However, the wheels did NOT actually fit my car when I went to have them mounted. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Finally they said they had contacted the manufacturer, Variant, on my behalf. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. Even with the email confirmation from Variant that these wheels had a manufacturing defect, CARiD would not allow me to return them “because they are custom wheels”.

    + PROS: Good looking wheels - too bad they don't actually fit the car they were custom made for!!
    - CONS: Even when confirmation of a manufacturing error, CARiD will not return these poorly made "custom" wheels.
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  28. Reply
    Barry W Mountcastle October 7, 2019 at 1:07 pm
    0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I was sent a brake caliper that did not fit my car. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. They talk one story and do another. I will never use their service again.

    + PROS: none
    - CONS: unable to return a part that did not fit.
    Helpful(2) Unhelpful(0)You have already voted this
  29. These guys just screwed me. I ordered cross bars from them. REI had a labor day sale going on. And I saw that CarID price matched. So they price matched and everything was fine. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. That was fine. I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. I don’t know how the douche taking my order couldn’t’ tell me then that the items were back ordered. I should have just bought them from REI when I could. Absolutely cancelled my order.

    Never again will I order anything from this place. Future buyers, saver yourself the headache and time. Order from a reputable site or store.

    • I ordered tires and rims from Carid. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. Although advertised and priced as available they dont actually have the product in stock. They take your money immediately without having the items in stock. Refuse to issue me a refund. Stay away!!! You’ve been warned!!!!!

  30. 1.5
    Is Carid Legit & Safe?
    40
    Is Carid Reliable?
    10
    Carid Guarantee
    0
    Carid Prices
    80
    Carid Hidden Fees
    50
    Carid Shipping Cost
    50
    Carid Shipping Delivery
    10
    Carid Help & Support
    0

    carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. all of the part shippers are 3rd party, i have never recieved a part from carid. also, do not rely on the shipping date…the parts almost never come when it says they will. i would not recommend ordering anything over a $100 item, it is worth paying more to have a physical store ship it in, in case anything goes wrong. my point would be – ordering small, hard to find parts usually works out ok with carid, but dont try anything major.

    + PROS: oem parts, good prices, ships fast sometimes
    - CONS: customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all
    Helpful(1) Unhelpful(0)You have already voted this
  31. 0.9
    Is Carid Legit & Safe?
    50
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    40

    Shysters! I ordered cargo carrier on-line on June 5. Web site offered free shipping. Paid $299.99 plus tax ($320.20). Got message that delivery would be on 6/24. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. I went back to the web site and added the same item to my cart and it still offered free shipping. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! Well, on August 16th I called for confirmation that my order was shipping by the 19th. They said the new ETA was now the end of September. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Refund was fast but I will never do business again with this company.

    + PROS: Easy to order.
    - CONS: Tries to charge more fees after original order. Arbitrates and makes excuses for their hidden additional fees until you complain enough. Delays shipping for weeks or even months. Sells and lists items that they do not keep in stock.
    Helpful(0) Unhelpful(0)You have already voted this
  32. 0.65
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    40
    Carid Hidden Fees
    20
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    0

    I ordered a bumper cover from CarID that cost $444. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. I said that was fine. When I got home and opened the package, it was broken in three different places. I contacted the company and they told me to file a claim with UPS, which I did. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. I would avoid buying anything from these guys unless you don’t value your hard earned money!

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  33. I made the bad decision to purchase tires and rims from Carid. My purchase was backordered twice and I asked to cancel the order. They refused to let me cancel it since it was “in process”. Mind you the items were backordered so nothing was in process. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. UPS approved this but Carid would not.

    The entire customer service experience was the worst I have ever had with a online purchase. Save yourself a huge frustration and headache. DO NOT DO BUSINESS WITH CARID.

  34. 2.25
    Is Carid Legit & Safe?
    40
    Is Carid Reliable?
    10
    Carid Guarantee
    20
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    80
    Carid Shipping Delivery
    80
    Carid Help & Support
    10

    Originally, I purchased a strut kit for my wife’s Cadillac Escalade. The kit was terrible and did not work. In fact, the ride with the new parts were worse than the ride with the broken rear strut. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wife’s truck. So CARiD refunded my purchase price, only because of Arnott’s asking, and let me purchase a kit recommended by Arnott. Unfortunately, the labor to install the wrong first kit was $771. I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. All they would do is offer me a $150 credit. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. Three days after I mailed my letter to CARiD, I got a response. They called and offered me $124 back on my credit card, or the original $150 in online credit. REALLY!!!! Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think I’d accecpt $124 back in return? What a joke!! Do not use this company for your auto parts. There are many others out there who offer much better advice and will stand behind their advice. Even the president of the company could care less about his customers. It’s been an awful experience for me and I’ll take my business elsewhere.

    + PROS: Decent prices
    - CONS: They advise wrong part for my car. Costs me $700 in labor due their mistake. They will only offer me $124 back for their mistake. Don't trust their advice, if you do, it may cost you like it did me. There are better auto parts stores out there!
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  35. 0.1
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Just had a run around with carid. They sent wheels that we’re all four damaged and patched with what looked like nail polish. When I sent them photos. They said wheels can get damaged during the drilling process. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. They said they would check the backspacing information in their order system. Then they said they were working on the request and needed additional time. 3 times before going dark. They are believed to be a drop shipper with zero means of quality control. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. They set road blocks for any refunds or requests for review. It’s unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues.

    - CONS: Unfortunately Everything
    Helpful(2) Unhelpful(0)You have already voted this
  36. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. My guess is that some of you are already thinking, “Oh no! You didn’t do business with THEM?” Well, I did. Here’s what happened. ….

    After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price – CARID. I have a ’01 F150 and the wheels didn’t come in a 5 lug config. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. Cool. The salesperson was terrific (aren’t they all?).

    After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. That’s where everything started to go wrong. He pointed out that the other 3 wheels were spinning out of round. He suspected that the center hub core was drilled slightly off. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. $100 later, I left just as I came.

    During all that, we discovered CARID had also sent the wrong lugs. I called CARID. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. My shop charged me $10 per stem installed. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. I told them that the salesperson specifically promised them. Finally, they said, “$10 is all we’ll give you.” They also didn’t believe me about the lugs and wanted pictures (as if that would clarify anything!?). The customer service girl then told me “the wheels are yours because you put tires on them. You should’ve put the wheels on the machine first w/o tires!” I said, “WHO does THAT????!!! That was YOUR job to inspect them, not mine.” We went back and forth as you could imagine. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Drastic it wasn’t, but it was enough for a guy who installs tires and wheels all day everyday to say these weren’t good, at all!

    I finally spoke to a guy by the name of Justin who is the head of customer service. He 100% tried to create as many obstacles for me as possible. He said he wouldn’t pay for ANYTHING, ZERO! He was 100% NOT on my side in tone, or anything really. In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. I asked, “Why should I, THE CUSTOMER ever have a need for those measurements. I came to you to buy rims, not dick around with runout measurements. That’s the manufacturer’s job, not mine. Plus, you can visually see the wheels are out!” He didn’t care. He said, “you can’t tell anything from the video.” It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, “forget it… I’ll keep the wheels.” He went on to say that, “you know if those 3 wheels are out of round, you should go by a lotto ticket. I’ve been selling wheels for 15yrs and that stuff just doesn’t happen. CAD machines don’t make errors.” I said – “oh sure they do…. when people put the wrong numbers in!” He simply kept a steady forceful vocal tone and told me “every shop can give you runout numbers.” I said, “I’ll get you the runout, but YOU are paying for the mechanic to run the wheels on the machine.” Justin, “no I’m not.”

    It was at that point l I remembered something the mechanic said. “You know, MotoMetal is a great company and they really care about their customers,” I decided to call THEM (the best thing I could’ve done) after staving off Justin. The (MotoMetal)phone rang in Cali. I spoke with a man named Arturo. I eventually got transferred to a “supervisor” (who I’ll name later) who assured me he can get things done. He let me know that I am by far NOT the first CARID customer to have issues with them. I finally …FINALLY felt someone was on my side. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. However, I had to call Justin in order to sort the details out. Justin was a mono-tone prick to me. Like a man-child who got told by higher-ups to “make this happen.” He said that he’s send me labels for shipping, charge my card an additional $600 (in order to get the new wheels started) and remove the charge once the defective ones were received. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. FCK this guy!

    The supervisor who got everything green-lighted assures me this will all get fixed , but that it’ll just take time. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) ). Indeed and finally, they are paying.

    CARID is such an entire sh*t show.

    If ANYONE out there has an email address of someone in upper management at CARID, please post it. I think management should at least know what is going on.

    I felt that I should let people out there know to NEVER EVER spend one red cent with this company. There’s always a chance things can go wrong and if they do, good luck. If I never thought to call MotoMetal themselves, this would all be on me.

    + PROS: I'M THROUGH WITH THEM
    - CONS: WAY TOO MANY TO LIST
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  37. 2.15
    Is Carid Legit & Safe?
    50
    Is Carid Reliable?
    0
    Carid Guarantee
    30
    Carid Prices
    60
    Carid Hidden Fees
    100
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    100
    Carid Help & Support
    10

    Avoid company at all costs. Ordered a set of rims for a new car . Salesman said he would throw in tpms in for free. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Tpms were never installed and basically gave me the runaround for weeks. I now have to buy and pay someone to install them. Also price changes after purchase on tires.

    + PROS: Website nice. Interactive with wheel design.
    - CONS: Many companies out there . Dont bother with these guys.
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  38. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. were a business and its a customers vehicle part.

    Friday nothing call them up. oh were putting it in the box right now and you will have it sat or Monday. Monday nothing. called again.

    we shipped it out and you will have it on 1/17. my customer is pissed, i could have had it from other suppliers for Monday guaranteed. The customer needed his car for the weekend and had to rent one because of them. we have a ticked off customer.

    there excuse is the shipping times are just a estimate. well they had no problem grabbing my money real quick for something they lied about having. they say i wont get a refund until i ship the part back to them. i want this payment stopped, this company is a fraud.

    i buy over 400,000 in parts a year and thought i found a good source. boy was i misled.

  39. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered brake rotors for my daughter’s car
    The front ones fit but the back ones did not.
    It’s been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out.
    Low class low effort low expectations. These guys are absolutely clowns with a computer

    - CONS: They cant even get an order correctly
    Helpful(0) Unhelpful(0)You have already voted this
  40. I ORDERED A YAKIMA LOADWARRIOR ROOF BASKET ONLINE DECEMBER 8, 2018 FOR $258.85 WITH A 24 HOUR GUARANTEED DELIVERY. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. SO I GET A CALL FROM THE BACK ORDER DEPARTMENT DECEMBER 12, 2018 SAYING THAT MY ORDER IS OUT OF STOCK AND ON BACK ORDER. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. THE NEXT DAY (TODAY) I GET A E-MAIL THAT MY ORDER HAS BEEN CANCELLED ? I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DON’T WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. I WILL UPDATE RESULTS WHEN THEY HAPPEN ?

  41. 5
    Is Carid Legit & Safe?
    100
    Is Carid Reliable?
    100
    Carid Guarantee
    100
    Carid Prices
    100
    Carid Hidden Fees
    100
    Carid Shipping Cost
    100
    Carid Shipping Delivery
    100
    Carid Help & Support
    100

    I had great experience buying from this company. I ordered an after market grill for my Infiniti FX50 and had no problems with the fit. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. I’m totally satisfied with the service I’ve received so far.

    + PROS: good prices, selection
    - CONS: none so far
    Helpful(0) Unhelpful(1)You have already voted this
  42. 2.25
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    20
    Carid Guarantee
    20
    Carid Prices
    80
    Carid Hidden Fees
    80
    Carid Shipping Cost
    80
    Carid Shipping Delivery
    40
    Carid Help & Support
    20

    I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. CARid’s website noted that that system would lower a vehicle between 0″ to -3″. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturer’s instructions, I found the Megan system lowed the front approximately 1-1/8″. I contacted Customer Service and sent images of the installation. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. A representative of Megan told me that the coil overs manufactured for my vehicle would lower it approx. 1.2″ NOT the 0″ on CARid’d web-site. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didn’t lower my vehicle. She simply stopped returning my calls. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. These items allowed correct alignment to be achieved. I have copies of all e-mails, documentation images and invoices. I would not recommend this company.

    Helpful(1) Unhelpful(0)You have already voted this
  43. 1.15
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    10
    Carid Guarantee
    0
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    40
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Don’t be fooled by their flashy website, online chat, etc. Recommend you do not do business with this company.
    Initially, I believed the salesperson was very helpful. I wanted to order 17×9 wheels and tires for my wife’s brand new Jeep. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. He told me the same wheels were available in 20×10 with a -24 offset. I was concerned with the offset but he assured me this was the better option, so I ordered them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. Not his fault, but was he being helpful or just upselling me on the more expensive 20″ option?
    The salesperson told me it would take about 2 weeks to deliver. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. The website also indicated the estimated ship date was 14SEP18.
    On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I asked what the ETA was and they could not give me an answer, only “you’ll get a tracking number when they ship, ok”.
    On 24SEP I called again and asked for the status of my order. Still waiting for the sensors. Still can’t tell me how long. “We’ll email you tracking information when they ship, ok”. No, it is not ok! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. I asked to speak to a supervisor, was told there were none but to hold on. After some time, the salesperson came back and told me my tires and wheels would ship the next day. Really? How did things change that quickly?
    Well, of course, they did not ship. I understand their policy is they won’t cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. They also don’t have to deal with my wife who is livid that her Jeep is not done!
    Shame on me for not researching the company before purchase. With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. I just want to quickly receive a full refund and be done with them.

    Helpful(5) Unhelpful(0)You have already voted this
  44. 0.35
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    20
    Carid Hidden Fees
    0
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    20
    Carid Help & Support
    0

    They sold me a part that failed a 3 months later. I have receipts from the mechanic showing it being installed, then failed and then replaced. Customer support will not accept the fact that it failed. Will not accept a return. Will not refund my money. Each email that they send.. they request new information that they didn’t ask before. They know they are dragging this out. Now I know I was ripped off by them.

    + PROS: Nice web page.
    - CONS: Horrible customer support. HOOORRIIBLLE
    Helpful(4) Unhelpful(0)You have already voted this
  45. 2.15
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    20
    Carid Guarantee
    70
    Carid Prices
    60
    Carid Hidden Fees
    90
    Carid Shipping Cost
    50
    Carid Shipping Delivery
    20
    Carid Help & Support
    20

    TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still
    different P/N on shipping documents. I took pics of all items & sent to them for return. After they received WRONG part, they still say it was the same as pic in ad. TOTALLY DIFFERENT STYLE! Had to settle for a full refund after 11 weeks of
    hassle.

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  46. It took over 10 days to receive my headlights which were round. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. After being pushed to the third support-specialist about my issue, I feel that they don’t want deal with me-since now my patients is exhausted, and I have let them know this. You cant fit a round peg into a square hole. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. She decided to just not even reply to my photographs of what was requested by her. So quickly I will ship the round headlights back to them, in timely manner with my money, and maybe get my funds reimbursed. This is a first for me when dealing with online purchasing. I guess that my issue is no big deal to them.

  47. 1.1
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    The Goodmark products they offer are lacking in quality. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. No reasonable resolution with CARiD. Buyer Beware would apply.

    + PROS: Very professional staff.
    - CONS: They are lacking in reasonable resolution protocal and appear to care less for client retention.
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  48. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. Then after I provided they said they still would not refund. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to “make it work.” They gave me a refund of $50 on a $400 order. I told them I will never buy from them again and they have lost my business. Worst customer service experience I have ever had

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