CARiD Reviews 2020

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7.5 Total Score
CARiD Review Summary

Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles.

With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau).

7.5Expert Score
Is CARiD Legit & Safe?
8
Is CARiD Reliable?
7.5
CARiD Guarantee
9
CARiD Prices
7.5
CARiD Shipping Cost
7.5
CARiD Shipping Delivery
5.5
CARiD Help & Support
7.5
1.7User's score
Is CARiD Legit & Safe?
1.7
Is CARiD Reliable?
1.4
CARiD Guarantee
1
CARiD Prices
2.9
CARiD Shipping Cost
2.3
CARiD Shipping Delivery
1.8
CARiD Help & Support
1.4
Add your review  |  Read reviews and comments

Pros: CARiD Review

Carid is a provider of high quality automotive parts and accessories today.

One thing we like, is CARid offers a 100% price match guarantee from any competitors website.

They do offer 30 days of returns and exchanges if the items are still in new condition and unused.

They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time.

It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business.

Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers.

  • 30 Day Return and Exchange Guarantee
  • Price Match Guarantee
  • A+ BBB Accredited Business
  • Finest Quality Automotive Parts & Accessories
  • Dedicated & Creative Team
  • Resolves Consumer Complaints in Good Faith

is carid legit check order status

Cons: CARiD Review

A common complaint we must mention in this Card.com review is that the company can have delays with their shipments.

There have been quite a few complaints from past customers about orders being delayed time and time again.

A few individuals even mentioned having to call Carid.com only to find out that their items will be delayed once again.

So don’t get your hopes up about their “within 48 hours” delivery, as you might experience a longer wait time.

Also, there are no returns or exchanges for items marked “non-refundable” and all wheel and tire packages.

  • Shipping Delays
  • Customer Service is Slow at Times

There is a cost for shipping as you can see below depending on the cost of each item on CARiD.com

review carid shipping fees

 

Top CARiD Review Videos

CarID Review Parts Unboxing!

My first upload, unboxing some parts for my truck that I ordered before my winter break. If you are just finding my channel be sure to subscribe! I have a lot of ...

NEW WHEELS!!!! (and how to install them) - Check out my CARiD Review!

Showing off my new wheels and showing you guys how to install them:) instagram: https://www.instagram.com/boosted_8p/ website I purchased these from ...

TireRack.com vs. CARiD Reviews

Just a quick vid on my experiences with TireRack.com and CARiD.com. Both places are great websites to get new tires and wheels from. This time around I found that Tire ...

Cover King Suede Dash Cover. CarID.com Reviewed

Review of the CoverKing dash cover.

www.carid.com and Remin Dash Kit Honda Civic

Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. I would like it fixed if possible and am willing to pay for it.

NEW! Rixxu Spray Wax and Quick Detailer

16 oz. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. Revive & Shine Rubber ...

NEW! Rixxu Leather Care Products

16 oz. Leather Protection by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz. Leather Shampoo ...

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Please leave your CARiD Review below and let us know:

  • How’s CARiD’s selection, prices, shipping, support, etc.?
  • Is CARiD a legit and a trusted website to buy from?
  • Is CARiD a reliable and safe website today?

146 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers

    Helpful(0) Unhelpful(0)You have already voted this
  2. 1.25
    Is CARiD Legit & Safe?
    50
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    60
    CARiD Shipping Cost
    30
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I needed calipers to drive my work truck. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. My work truck is down for a week now. Beware of fraudulent delivery dates on their website!

    + PROS: Hopefully I get my parts I paired for
    - CONS: I am unable to drive my work truck for a week while waiting.
    Helpful(0) Unhelpful(0)You have already voted this
  3. 1.2
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    80
    CARiD Shipping Cost
    30
    CARiD Shipping Delivery
    20
    CARiD Help & Support
    10

    Website was useless! Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. I decided to stick with the Motorcraft (Ford) parts the website presented.

    During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit.

    I located the correct part/part number on parts.ford.com and compared to what CARiD.com selected. Not the same at all!

    Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. Sounds like black market knock-offs to me. And deception! Beware!

    Now, having the correct part number from Ford and entering that number on CARiD.com I was able to locate the true part (not using their filtering method).

    Customer support fought back for hours asking for photos of the part I received and assured me they were correct! And that their supplier also assured they were correct! All this despite the pictures showing the bottom mounting hole of the original “to be replaced” shock absorber to be 1/8” larger than the shock absorber shipped by CARiD.com.

    Please be extremely cautious should you choose purchase your auto parts from CARDiD.com. The hassle is absolutely not worth the increase of blood pressure!

    + PROS: Low price
    - CONS: Customer Service/Support Customer is never right!
    Helpful(0) Unhelpful(0)You have already voted this
  4. These are the worse people to buy from On Ebay..They sell stuff they don’t even have, work on your money for weeks. Then it’s a fight to get it returned..Nvere but from these cheap China sources. .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks..

  5. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    If I could go lower than 1 star I would. Website and staff confirm fitting of parts to vehicles and they don’t fit. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. They did not fit. Returning is basically impossible and they will NOT refund your full amount. I’ve lost $150 in parts that do not fit as they say they will. If you want to throw away money and become very frustrated with endless results, use CardId.

    + PROS: You can place an online order.
    - CONS: Bad service. Slow shopping. Impossible refunds. Parts don’t fit. Customer service is horrible.
    Helpful(0) Unhelpful(0)You have already voted this
  6. 1.2
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    60
    CARiD Shipping Cost
    60
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    DO NOT TRUST THIS COMPANY!!! Horrible business practices.

    Has had my money since 2.25.22 and said product would ship immediately. Now my order can no longer be found. And the only answer you will receive is “Please wait for 24 to 72 hours for a response” and WEEKENDS don’t count.

    This is why it’s been weeks and I haven’t cancelled. I know I’m an idiot for thinking each day I wake up that this company will get their sheot together and they aren’t just there to rip people off.

    But that’s not the truth…the truth is they don’t give 2 sheots about their customers…just want the $$$.

    And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of.

    + PROS: Hmmmm…can’t come up with one.
    - CONS: Lies! Getting info is 24 to 72 hours and only weekdays count. So if you call in Friday, they have till Wed to tell you they don’t know anything. This is literally the worst shopping experience ever!!! And now won’t refund me because a tracking number is applied to a “order not found”.
    Helpful(0) Unhelpful(0)You have already voted this
  7. 0.1
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    10
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    0

    Carid.com is a HORRIBLE COMPANY! BE AWARE! These guys are a rip off. I bought a car product from them and after my master mechanic (certified) tried to install it, it did not work. He tested the product even. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. I was told that I had to make a video of it not working to proof to them that it does not work, in order to return it. Consumers do not owe any company in the USA video production. Retailers such as Carid.com should not screw consumers over. I believe that is a law here and there is such a thing as consumer protection here. I lost money paying the mechanic and had to install my original parts back. I will never do business with this company and scam operation again.

    + PROS: NONE
    - CONS: Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well.
    Helpful(0) Unhelpful(0)You have already voted this
  8. 0.25
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    10
    CARiD Prices
    0
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    30

    I ordered some rims then one week after es told they wouldn’t work on my vehicle. The guy was rude about until I found another set I liked. They told me it was a special order I would have to wait 30 days. So I did. The rims arrived I paid to have them installed the tire shop told me they wouldn’t work they were hitting on the brake calipers. I called them. Then I was told to take pics to prove it so I did. There dilution was spacers tht would take another 3 to 4 weeks to come in. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. I caked them again. Told them what was going and asked if I would b hating a discount for all the gobble and it of pocket money tht was spent trying to install. They told me the spacers were compensation enough. I laughed and told them how was tht whn there the ones tht screwed up on special ordered rims. They told there was nothing else tht could b done. They are just out to make a sale

    - CONS: Everthing is gd until they make a mistake. Then it's a while different situation
    Helpful(0) Unhelpful(0)You have already voted this
  9. 0.35
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    I have purchased from CARID a few times in the past with no complaints until my last order. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. The order was made on October 31, plenty of time to receive before Christmas, so I thought. They split the order up into 2 shipments for whatever reasons. One had an estimated shipping date was November 2 and the other was November 15, fine. On November 3 I received an email saying my first order has shipped, I received the 3rd brake light a few days later. After unpacking the light I noticed that it is not tinted so I contacted customer support. They ask me to take several pictures and i did and sent them in an email. They tell me that I have the correct ones. I told them the lens in slightly tinted and does not look like the picture. They replied with the lights will not be visible if it was tinted. And dropped the case. I asked about the status my other package and was told estimated shipping date now is December 13. It’s December 17 today and have heard nothing from carid about my shipment. Now my Christmas gift now has an estimated ship date of January 13. And I had to contact them to get that info. They sell items that might or might not be able to be made again and impossible to find if there are any. MERRY F’n CHRISTMAS

    Helpful(0) Unhelpful(0)You have already voted this
  10. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    once you buy a product they hold your money. say it dont fit. offer no refund or returns. pick something themselves that fit. send it to you when you dont want it anyways

    Helpful(1) Unhelpful(0)You have already voted this
  11. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I ordered 4 tires, 37×13.5×18 Nitto Ridge Grappler from CarID. I paid $120.00 for shipping! It totaled $2070. 00 after taxes and shipping. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. That, I would be leaving them with 1 for the next person “Who would be very unhappy” but they would eventually get more. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. But they “Would be shipping SOON”! They shipped ONE TIRE AT A TIME. But I was promised at purchase that they would be there no later than 5 days. Unacceptable!

    I immediately found SimpleTire online and ordered another set because they promised 3 days shipping and I had a deadline. Not only did I get the tires cheaper at SimpleTire, $1884. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! AND I got my tires shipped directly to the tire shop by noon on the 3rd day! Exactly as they promised! Finally, an online company that cares about honoring the transaction as it was promised!

    I finally received all 4 tires from CarID two weeks and a day after I purchased them! I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. It took me calling them and speaking to a Rep to submit the form for me! The next day I get an email that the RETURN WILL COST $510.68! And it will be deducted from the refund! I am to reply if I want to return the tires at that shipping cost.

    THIS COMPANY IS A SCAM!
    Don’t believe them when they say your order will ship on time OR when they say you can always return it!

    THERE’s A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB!

    Helpful(2) Unhelpful(0)You have already voted this
  12. there are way better companies out there. Carid is way overpriced, I would say don’t waste your time and money. I contacted them and they would just hang up on me when I asked legit questions about their shipping and their prices. Shop around don’t just go with these guys. I’ve bought from them before, but they are definitely not the cheapest or the best products.

  13. 0.85
    Is CARiD Legit & Safe?
    20
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    30
    CARiD Shipping Cost
    30
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Bought a dash cover from them. Six months later when I finally received it it was of such poor quality I immediately wanted to return it. It didn’t fit correctly either. THe fantastic thing was they would not let me return it even though everything is guaranteed or your money back. Please heed my warnings steer clear . There are better companies out there. Save yourself the hassle…

    + PROS: I can't think of a single one.
    - CONS: Everything...
    Helpful(2) Unhelpful(0)You have already voted this
  14. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Ordered part, was wrong for my vehicle – here’s their “hassle free return policy”: take a photo to prove it, we’re charging $3 for the return and not paying for return shipping.

    + PROS: NONE
    - CONS: ALL
    Helpful(2) Unhelpful(0)You have already voted this
  15. 0.1
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    10
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    Purchased $800 worth of wheels and accessories on August 12, 2021.
    Wheels did not fit and was sent lug nuts instead of lug bolts.
    Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand.
    CARiD says they will send correct accessories needed.
    Today is 23rd day of Sept. 2021. The spacers finally arrived. Still no lug bolts.
    I am desperate for wheels and tires and need the $800 to proceed.
    Contacted Vivian in live chat for refund, live chat ended.

    Helpful(2) Unhelpful(0)You have already voted this
  16. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    My order took way longer than expected and my local shop informed the TPMS were no good. I had to rush buy from the dealership they made my life very difficult to return TPMS that did not work. In fact they dont want to accept it back. Stay away from this company.

    Helpful(0) Unhelpful(0)You have already voted this
  17. 0.25
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    40
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    I ordered rims and tires for a 1995 honda accord on August 3rd 2021. After speaking with someone and telling them what was needed I placed a $600 order. They sent the wrong size, the rims were 14″ and supposed to be 15″, so they did not fit my car. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. They will not return or refund the rims and tires. It has been a nightmare.

    Helpful(2) Unhelpful(0)You have already voted this
  18. 1.2
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    60
    CARiD Shipping Cost
    50
    CARiD Shipping Delivery
    60
    CARiD Help & Support
    0

    Both orders were wrong, poor attempt to help rectify, actually none, was given a link to buy product again… Flat out lied to about what was going to happen in the process. Was placed on hold so c.s. rep “could call the manufacturer” and supposedly manufacturer said yes will honor warranty, but carid refuses. Submitted second item for exchange and carid returned instead. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasn’t sent, however I was never properly described the process and rules. Was told as a consumer it’s my responsibility to read and know the terms and agreements and to find them on the website.

    + PROS: Decent looking product
    - CONS: First Product was broken and second want even the right Product. Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty
    Helpful(1) Unhelpful(0)You have already voted this
  19. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Purchase struts, paid extra for delivery. Product shipped 2 working days after date to be delivered. Delivery was 4 days late. Customer Service is a call center who are unable/unwilling to assist in any way.
    Lost 4 working days in getting my vehicle repaired. Would recommend any Auto Parts Store, same prices, much better service.

    + PROS: Sales person was nice..
    - CONS: Customer Service is a call center who are unable/unwilling to assist in any way.
    Helpful(1) Unhelpful(0)You have already voted this
  20. 0.75
    Is CARiD Legit & Safe?
    20
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    40
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Purchase struts, paid extra for delivery. Product shipped 2 working days after date to be delivered. Delivery was 4 days late. Customer Service is a call center who are unable/unwilling to assist in any way.
    Lost 4 working days in getting my vehicle repaired. Would recommend any Auto Parts Store, same prices, much better service.

    + PROS: Sales Rep Dakota seemed like fine person
    - CONS: Purchase struts, paid extra for delivery. Product shipped 2 working days after date to be delivered. Delivery was 4 days late. Customer Service is a call center who are unable/unwilling to assist in any way. Lost 4 working days in getting my vehicle repaired. Would recommend any Auto Parts Store, same prices, much better service.
    Helpful(0) Unhelpful(0)You have already voted this
  21. 1.2
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    60
    CARiD Guarantee
    10
    CARiD Prices
    20
    CARiD Shipping Cost
    20
    CARiD Shipping Delivery
    60
    CARiD Help & Support
    0

    Wow! Working with CARID’s customer service was a bit upsetting! I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn’t even reach to lock properly. I went the easy route first: Chat. My first agent was Kathy. I got everything taken care of, but was being charged 15 dollars to return item. This was all the shipping to and from company. I paid 30 dollars!! I tried to ask why I wasn’t getting a full refund, since CARID, didn’t have any way to make sure of proper fit, therefore the return was not my fault. (Universal fit item, but I sent image showing it didn’t fit at all!) Kathy ended the chat for me, before I was able to say any more on the issue. I started online chat again and got Kathy. I’ll be darned, she ended chat again with me immediately!!! I tried one more time and got Noelle. Started explaining my issue and SHE ended chat. After calming down a bit, I Called customer service. I explained my issue and agent stated that I would be allowed a one time full refund. I’ll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I’ll be duped again! PLEASE be aware of their return policy and their rude customer service CHAT agents.

    + PROS: Was pretty easy to navigate website and my product was delivered fast.
    - CONS: Wow! Working with CARID's customer service was a bit upsetting! I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. I went the easy route first: Chat. My first agent was Kathy. I got everything taken care of, but was being charged 15 dollars to return item. This was all the shipping to and from company. I paid 30 dollars!! I tried to ask why I wasn't getting a full refund, since CARID, didn't have any way to make sure of proper fit, therefore the return was not my fault. (Universal fit item, but I sent image showing it didn't fit at all!) Kathy ended the chat for me, before I was able to say any more on the issue. I started online chat again and got Kathy. I'll be darned, she ended chat again with me immediately!!! I tried one more time and got Noelle. Started explaining my issue and SHE ended chat. After calming down a bit, I Called customer service. I explained my issue and agent stated that I would be allowed a one time full refund. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! PLEASE be aware of their return policy and their rude customer service CHAT agents.
    Helpful(3) Unhelpful(0)You have already voted this
  22. CarID. Steals peoples money. Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. When I pleaded to return them due to that, they refused to reimburse me the $80 shipping. However said they will take care of the shipping back. I just received the money in my account…$100 dollars less. Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. Are you kidding me??? Apparently there’s nothing they can do. Right. You sold me rims that I can’t use then charged me $100 to take them back. Worst. Literally the worst customer service.

  23. They charged exorbitant shipping for an item that initially never shipped. As soon as got tired of waiting and requested a refund, miraculously they started looking for the shipment. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway – and I refused it. Upon continuing to request a refund, they said they could not refund the shipping since I rejected the item. Over one month has elapsed and I have yet to see one penny.

    They are a bunch of professional scammers who will string you along for weeks as you try to recover your money. The Customer Service is a joke!

    Words cannot adequately convey how frustrated I am with these clowns – and I urge anyone considering a purchase from CARiD to STAY AWAY!

  24. 1.35
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    70
    CARiD Shipping Cost
    70
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    All I can say is that I wish I had read these reviews and headed their warning! RUN away from this company!!! I would have been screwed if I needed brakes immediately! After reading other people’s reviews, it appears that we share a similar experience. This was THE worst online experience ever! I chose to buy brakes from this company. It felt like a bait and switch. I ordered them in early May. Their website said it was delayed, but the price was good, so I ordered it. My card was charged immediately. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. We decided to wait.
    After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. I got a notification that the shipping date would be June 21. Well that was a delay, at least it was being shipped. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Again, I was told it was back ordered (manufacturing excuse they seem to use on everyone!) and I needed to decide whether or not I wanted to wait again or choose a new item.

    Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. It is now been two months since I did the initial order. I canceled the order on June 14. The same day, I ordered a the same brake set from another website. It was delivered in less than four days. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! Don’t waste your time and money with these people!

    More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. It felt like a bait and switch!!!

    + PROS: Good price
    - CONS: Everything else!
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  25. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    They said wheels were in stock and would ship immediately. THEY LIED. Wheels had to be built and would take weeks to receive. Could not receive help via email nor their ‘ on line chat’ They would not cancel nor refund. Absolutely the worst buying experience I have had

    Helpful(1) Unhelpful(1)You have already voted this
  26. 0.35
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    0
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    10

    Total scam. BBB ratings are a joke. Businesses pay for ratings. Positive reviews are most likely fake. Free shipping? No, shipping is added when you buy. These people are crooks, period. They lie, wont refund for a botched order and steal your money.

    + PROS: Pros? Are you serious?...NONE
    - CONS: INTERNET SCAM. They are; liers, crooks and thieves. Should be in prison. Hope to see them SUED INTO BANKRUPTCY.
    Helpful(2) Unhelpful(0)You have already voted this
  27. FOLLOW UP ON POWER WINDOW MOTOR. After not hearing from caridad,I called. They said vendor no longer includes motor. They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. $97 for a $35 actuator is stealing. Have a call into my bank to file FRAUD COMPLAINT. I used debit card, so I’m out the money. There are enough complaints that they need to be SUED.

  28. 0.85
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    60
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Thieves. They are a fraud. I bought a auto window regulator WITH MOTOR. Only received the actuator, no motor. Caridad said they would send email to vendor requesting motor. Said I’d get email notice in 24hrs. That was 3 business days ago. No word.
    CARID STOLE MONEY.
    Their ad said “free shipping. My cart said “0” for shipping. The summery showed “0” shipping charge. I hit the purchase button. The ensuing purchase receipt showed a $15 charge for shipping. They said it was an automated program and refused to refund shipping. Claiming they had no method to credit my card, they issued a electronic gift card to my email. The gift card is useless as I will not buy from them again. AVOID THIS FREE SHIPPING SCAM. STAY AWAY FROM THESE GRIFTERS.

    + PROS: NONE
    - CONS: FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY.
    Helpful(1) Unhelpful(0)You have already voted this
  29. Don’t Buy from!! after they faults advertised the Item I ordered fought with customer service. over a month couldn’t talk to anyone keeped getting you called after hour call back and that was at 08:00 am. I ordered 2packs of 24pcs. and got 2 pcs. had to get hold of credit card to get money back. took OVER a month to get it back. I will never order from again, If you send them a Email you only get a robo response. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE

  30. 0.25
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    0
    CARiD Prices
    0
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I ordered my parts May 25th . I called three times and they’re looking into why I haven’t got my parts yet from the supplier, I’m not not happy at all, The tracking number says processed but it said that a month ago, now it’s over a month and I never got my parts, Still waiting

    Helpful(0) Unhelpful(0)You have already voted this
  31. Ordered wheels on June 8th, expected to ship June 21’st. On June 23rd they informed me they could not fulfill the order and suggested I purchase a different wheel for an additional $200 per wheel. I requested a refund ASAP via email. Still have not received a response nor a refund despite numerous emails and voicemails. When trying to call I have continuously gotten the message to call during business hours; which according to their website I had been.

  32. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. They canceled the order but then mentioned this was just a “request.” Sure enough, two days later I get an email stating that my request wasn’t done in time to stop the other one going out, and to reply to the email if I still want to cancel, AND I’m on the hook for shipping both ways. Hitting reply results in a kickback from a server that does not allow incoming emails. Hopefully I found an address that accepts incoming emails. We’ll see.

    + PROS: None
    - CONS: If I were cynical I'd say they operate on a deceptive business model.
    Helpful(0) Unhelpful(0)You have already voted this
  33. 1
    Is CARiD Legit & Safe?
    30
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    40
    CARiD Shipping Cost
    20
    CARiD Shipping Delivery
    20
    CARiD Help & Support
    10

    CARid sells CHEAP after-market Chinese made parts. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. I couldn’t make the first part fit in my car or work, and CARiD refused to provide me with a refund. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and it’s nearly impossible to get a refund if you end up with a defective part.

    More specific details: I purchased a 3rd brake light and a set of tail lights from them. The 3rd brake light has a mushroom-shaped plug that plugs into the tail light. The manufacturing process didn’t create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. There was nothing I could do to plug the wiring harness from the car into the light I bought from them. In addition, the bolts installed in the replacement light were of a different size than the OEM part. Because they don’t include the nuts that go with their different size bolts, you can’t install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used.

    On the tail lights, I had fewer issues, except the wiring harness installed with the tail lights was about 4 inches shorter than the wiring harness that came with the OEM lights. As a result, you can’t plug the wiring harness from the lights into the receptacle on the vehicle without some modifications. After the two-week runaround with the third brake light, I knew there was no chance I’d get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work.

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  34. I ordered brand name part. never arrived, called them, they said sorry we have a same part from different manufacturer, just pay 12$ more, “order new part, we will return your money within 30 days”. I never saw money back. The new part they sent started rattling right away. They requested a video. How can I sent a video if if it is inside of the car!!! Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty.

  35. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    This company is not like it use to be. They are crooks selling parts that are whom make them. They don’t stand behind there parts. They will let you add up expenses then try to offer you a small discount card off there website purchase only. Stay away! Go to EBay and look at the recent reviews, you will see, beware. I just lost $275.00 total so far and will end of spending over $400 after it’s said and done.

    + PROS: Crooks
    - CONS: Crooks
    Helpful(0) Unhelpful(0)You have already voted this
  36. 1.2
    Is CARiD Legit & Safe?
    20
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    40
    CARiD Shipping Cost
    40
    CARiD Shipping Delivery
    40
    CARiD Help & Support
    10

    Ordered a set of VDO injectors for my Explorer. Engine miss is worse the with one bad OEM injector. Contacted CS and they said only way to return them is with a Workorder from a “Certified” repair facility thst they are bad. My fault not researching VDO ( common problem ) or Carid. Had ordered from them before but never tried a return. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. Will never order from them again.

    + PROS: Price
    - CONS: Customer Service after they have your money.
    Helpful(2) Unhelpful(0)You have already voted this
  37. 1
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    50
    CARiD Shipping Cost
    50
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Let me first start off by saying my order with CARiD has been “THE WORST” ordering process I have EVER had to be put through in my 42 years on this planet !!!

    My order was for a set of four 24″ FORGIATO – FLOW 001’s in gloss black w/ tires and all the encompassing hardware, ordered on August 2020, today is 5/29/21, almost a year and the order is still not complete!! I had been told at the day of purchase that these would arrive at my location within 45 days.

    *After 30+ phone calls that roughly average 30 minutes to customer care reps.
    *Several emails that have gone unanswered by customer care reps.
    *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received.
    *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications.
    *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me.
    *THE WORST – being told that a wheel was damaged and the stickers/decals were missing but were being corrected by communication to the manufacturer as CarID then knowingly shipped all these wheels to me without correcting these issues. Which in turn they blamed the shipping company (UPS) that they had been damaged in their possession, but as you can see all the damage on the wheels are from the “TOUCHLESS” tire mounting service they provide you and not caused by shipping. The shipping packaging wasn’t even damaged to cause that damage.
    *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didn’t work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. (Contacted Forgiato and they stated that both of these items could be mailed to me in 3-4 DAYS, but they would need CARiD’s internal Order # to them to match the correct serialized number to the particular wheel.

    ALL IN ALL – I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! It’s not worth it, just buy from the manufactures themselves as they have treated me so poorly it can’t even been put into words!!!

    – A first & last time customer of CARiD

    + PROS: None
    - CONS: Damaged Products, Worst Customer Support Ever, Shipping Delays, Lies and MORE Lies
    Helpful(4) Unhelpful(0)You have already voted this
  38. 0.9
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    70
    CARiD Help & Support
    10

    Horrible service never got what I ordered. Worse buisness company I’ve ever dealt with. Kept my money for two weeks. Your better off buying from reputable company.

    - CONS: Horrible buisness practices. Do yourself a favor buy from reputable company.
    Helpful(3) Unhelpful(0)You have already voted this
  39. A 1 star review is too high for these guys. Absolute nightmare to deal with. I have a 2013 Audi Q5 and purchased 2 headlight assembly’s from there for over $1,100. It stated they included the low/high beam bulbs and ballasts. Nope, not included! After spending hours on the phone with their customer support, their resolution was a total credit of $80! That’s less than the cost of 1 HID bulb. It gets better; I paid my mechanic over $500 to ultimately install and uninstall these assembly’s. THEY DON’T EVEN WORK! Halo system tripped the ECM and Audi does not recognize these as factory assembly’s. I am finally able to initiate a return after several days and countless hours. I had to beg and plead to return these! They kept asking for video or pictures showing they don’t work. Maybe after the 100’th call they finally understood that they headlight assembly’s are out of the car and I cannot send these. Now I still have to pay for shipping and a restock fee. Thanks for nothing. These guys suck.

    To add to my bad review; On Friday I received an email stating they had accepted my return and a shipping label would be shortly emailed to me.

    Monday I get an email saying they are no longer accepting my return!?!?

  40. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Do not order wheels from these guys
    It’ll take 6 months and come damaged and excuses of lost shipments
    You’ll never get your wheels and credits will be impossible.

    + PROS: None
    - CONS: Bad transit times They lie and always say their going to do something. They never do Returns are a hassle No Canadian representation Expensive shipping. Stay away
    Helpful(3) Unhelpful(0)You have already voted this
  41. I am unhappy with the ethical return policy of Car Id.
    The product ordered was advertised to fit my vehicle and it did not.
    Yes, they are willing for me to return it, but at a loss of $20 on my end.
    I feel since the product did not fit, they should have at least split the
    difference. I will not buy from them again.

  42. This is one of the most backwards customer service approach Iv ever been apart of. It makes spending the few extra dollars at a big box retailer worth it like the Amazon’s and Walmart’s of the world.

    I purchased nearly $2k worth of parts total of maybe 20 parts. They combined the shipping on the parts so I don’t have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldn’t the website automatically combine the shipping? But that’s not even close to my real problem….. so I got my parts and when I started to track all the parts that I received I noticed I was missing 2 parts. Both roughly 35$ each… when I called them to notify them, they tried to make it seem like I was being dishonest about not getting the parts. This blew my mind but still not the worst part… they told me they would open an investigation and notify me in 2-3 business days of their findings and they would email me. I had called them on 3/1/21….. 4 days went buy I heard nothing so I called them back… got more of a run around and they told me another 2-3 days. I waited another week still heard nothing… I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldn’t do that because “their investigation wasn’t complete”…… so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company….. so I did, and my CC company credited me with the funds this probably happened around 3/21… apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. So I said it’s ok I’ll just refuse the shipping when the package arrives…. the package arrived and was dropped off the same day 4/2. I didn’t get a chance to catch the driver to refuse the package. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them…. (Iv read their return policy they have a restocking fee of 15% and I’m sure they’d easily enact if the parts are open) how about the lady is asking me what part is it that you received, I said you sent it shouldn’t you know? Don’t you have the order number, which I provided to her from the package. But she insisted I open the package to see what’s inside of it…. umm no thanks so you can say something like oh you opened the box we won’t return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month….. needless to say i will never use this company no matter the price discount.

    After reading this if you still decide to use them more power to you. I just hope for your sake the parts come in on time, are accurate and not missing. Because if they aren’t good luck to you. You’ll need it

  43. 0.05
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    0
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    I ordered some parts from them that showed “in stock, ships today” 11 days ago. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they won’t ship.
    the usual bait and switch.
    I take partial blame, I should have checked their reviews first

    Helpful(2) Unhelpful(0)You have already voted this
  44. 0.25
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    0
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    I YOU ARE A BUSINESS DO NOT GET PARTS FROM THESE PEOPLE . YOU HAVE BEEN WARNED!

    Helpful(2) Unhelpful(0)You have already voted this
  45. 1.2
    Is CARiD Legit & Safe?
    20
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    50
    CARiD Shipping Cost
    50
    CARiD Shipping Delivery
    50
    CARiD Help & Support
    0

    Wish I could give a lower star. This place is a joke. They’ll send you the wrong product then tell you it’s your fault that you received it. The customer service is terrible they’ll just hang up on you when your talking to them. I don’t recommend this place at all. Watch out or they’ll scam you

    + PROS: Prices are comparable. Usually have items in stock.
    - CONS: Terrible customer service. Will take your money and run.
    Helpful(2) Unhelpful(0)You have already voted this
  46. 0.75
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    30
    CARiD Shipping Cost
    40
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    10

    Ordered a Cat on 31 Dec of 2020.
    It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). My receipt shows correct address. Product went to ALBANIA, and about every other country in Europe. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. BUYER BEWARE. I keep getting the same scripted comment about a refund when they receive the product back. (*IF* they do because their shipping dept screwed up).

    + PROS: None, found same product on e-bay 25 bucks cheaper.
    - CONS: Shipping EXTREMELY unreliable, good luck.
    Helpful(2) Unhelpful(0)You have already voted this
  47. 1
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    40
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    100
    CARiD Help & Support
    0

    STAY AWAY!!! CarID sent the wrong part. Though they refunded for the wrong parts, I was forced to pay for shipping. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake.

    I bought an alternator for my 92 Ford Ranger 5.0 V6. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. Obviously there is a problem with their software.

    They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. That screwed the shipper and screwed me.

    When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping.

    I sent email after email to CarID for them to refund the $36.80. Each time, they told me to go F*** myself.

    I then disputed the charge on my card. Then CarID fought it charging me again for the $36.80. Now I have to spend more time sending pictures to my credit cards company.

    There are legitimate places to get your auto parts. STAY AWAY from CarID.

    + PROS: Parts shipped quickly and on time.
    - CONS: They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. That might work for yoga pants, but not car engines.
    Helpful(2) Unhelpful(0)You have already voted this
  48. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    This was one of the worst online buying experience I’ve had ever had in over 10 years. Nothing but lies and total misinformation from them.
    It started out fine…I needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4.
    After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order.
    To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. Not lying, their were roosters crowing and dogs barking in background.
    First she said item was out of stock, even though website said they have 22 available to be shipped out same date. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! Said they will order from another warehouse to be shipped in 2 more days.
    I told her I’ve been over 11 days without a car, have to walk over 1 mile with arthritic knee and I’ve called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days
    I asked if she could expedite the shipping, She No, I would have to pay more and it wouldn’t be PROFITABLE to not charge me! She said I always have the option to cancel and buy from a competitor. I told her I would write a terrible online review and she didn’t care. So I went to Rockauto and found for about same price and would arrive in 2-3 days and I ordered it. So I canceled my order with Carid and hope they refund my money.
    Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!!
    Never Again Will I Order From Them !!!
    Save yourself time and aggravation and do the same.

    + PROS: They are very nice and polite to you as they lie through their teeth to get your money.
    - CONS: Don't even know where to start. Basically they lie and tell you anything just to make you think your order is on its way. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! HORRIBLE COMPANY!!!!
    Helpful(1) Unhelpful(0)You have already voted this
  49. 3.1
    Is CARiD Legit & Safe?
    100
    Is CARiD Reliable?
    100
    CARiD Guarantee
    30
    CARiD Prices
    100
    CARiD Shipping Cost
    50
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    50

    Very slow shipping to the West Coast. A week and a half. No option to expedite. Now I read the fine print about returns. Need to pay their shipping cost plus a return fee. This is going to equate to 1/3 the price of the item. Need to call in for a return? Is this the 80s? Just buy from Amazon.

    Helpful(1) Unhelpful(0)You have already voted this
  50. I ordered a spoiler for my 2004 911 Carrera. After four days of inquiries, I was told it will be shipped on this day. When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not.

    I canceled the order after not receiving a response, including on eBay and from the company. Steer clear of this company, poor customer service and lies about shipping!

    Order #eef4b37c

    12/17 Company is admitting it’s their error, see photos!

    Dear Jeffrey,

    My name is Mila and I am from the Voice Of Client department at iD.com. I am writing to you in regards to the review you posted on iD Google Maps. We are truly sorry for this unsatisfactory experience. From what I see, you placed the order on 12/13 and the item you ordered is a made-to-order part. We need around 7-10 business days to have this item manufactured for you. But due to a website error, the part was scheduled to be shipped on 12/16. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable.

    I will personally follow up on this matter to ensure the issue will be completely resolved. Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via email. If there is anything I can assist you with, please get back to me. I will gladly help.

    Again, we are sorry for what has happened. Hopefully, we will be able to retrieve your trust in our company. Please, stay safe in these challenging times!

    Thank you and have a great day!

    Sincerely,

    CARiD
    Mila Parnell
    Customer Service
    Customer Experience Center
    Phone: 800.505.3274
    Email: support@carid.com
    FacebookGoogle+YoutubeMyCARiD

  51. 1
    Is CARiD Legit & Safe?
    50
    Is CARiD Reliable?
    30
    CARiD Guarantee
    0
    CARiD Prices
    60
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    Buyer be ware of Global warehouse companies. Put in order on the 7th of December. 3 out of 4 items shipped on time good quality. Radio was never shipped, and order was closed. Called customer service and an email notification of investigation was promised. Nothing yet will keep escalating over a week later.

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  52. 0.1
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    10
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    Do not use CarId.
    CarID is a horrible company with despicable standards hidden behind a fancy website. This was the worst experience I have ever had with any company ever. It borders on illegal. I purchased a wheel and tire package. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. I received the wheels about a month after ordering. The wheels were defective. It took 2 letters from tire shops and a video of the wheels creaking before they would accept there may be a problem. No exchange, no refund. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. I don’t want to sell them in case there is still an issue. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. I can’t have my auto on blocks for 6 months. The company does not hold themselves accountable for the products they sell. Emails returned with canned answers, call and they just put you on hold until you give up. I did complain to the company and they offered me $30 off my next purchase in a canned email. Nope. Update. I ended up giving away the rims to my brother. Thank goodness i did not sell them. They still creak!!

    + PROS: none, They do not stand behind thier products. No customer service. waste of time and money.
    - CONS: defective products poor product support poor customer service absolutely nothing good to say about this company
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  53. ORDERED A PART HEADACHE RACK 1700.00
    ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR
    REFUSED IT
    UPS BLAMED FREIGHT PEOPLE
    HIGHWAY PRODUCTS WHO MAKES THE PART BLAMED UPS
    BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME
    TO GO AND ASK CARID FOR MY MONEY BACK
    CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE
    I HAVE BEEN WAITING FOR 2 AND HALF MONTHS
    I HAVE TAKEN TIME OFF WORK TO CALL THEM
    I HAVE CALLED THEM ON MY BREAKS
    I HAVE BEEN TOLD 3-5 WORKING DAYS MANY TIMES AND FELL FOR IT
    I HAVE BEEN LIED AND ROBBED FROM ALL UPS/CARID/HIGHWAY PRODUCTS

    WANT MY MONEY BACK AND THEY ARE STEALING

    I WANT MY FUCKIN MONEY NOW

  54. If I could give a zero stars I would. I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they haven’t received shipment information from the “manufacturer”. Finally on the 8th I was given package tracking information. Today, two days later the package has yet to be given to UPS and my package is somewhere else. I keep getting told that they will send an email when they have an update. This is absolutely ridiculous!

  55. They sold us a product they didn’t have and returned the money to a gift card we no longer had. They told us they’d give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. So we lost $200 bucks for no product. Beware.

  56. 1.85
    Is CARiD Legit & Safe?
    80
    Is CARiD Reliable?
    70
    CARiD Guarantee
    0
    CARiD Prices
    80
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. “We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 – Dielectric Tune-Up Grease is $64.55. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. Please allow us to offer you $25.00 worth of gift certificate.”
    Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. Did they even investigate my question or just rubber stamp a reply using prewritten responses.

    + PROS: Seem to have decent prices
    - CONS: Customer service is awful, every time you reply to an email it is answered by someone else. Just read the email, it explains everything
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  57. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Awful!! Do not use!!!!! Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! Said they send never showed up. Pain in butt! I have called them a bunch. Still waiting

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  58. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. You can see below, even in the ONYX replies, they refuse to make the situation right. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. I purchased fenders ($359.45 total) for my brother without reading the reviews—a huge mistake. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!).

    ***TIP*** for consumers: Press extension 82 when you call the 1800 number. Here is the email convention they use, in case you want to reach someone there directly: For my name “Beth Palmer” it would be Beth.Pa @ carid.com so it’s the first name then “.” then the first two letters of the last name. ***TIP***

    Here’s what happened to me.

    SUMMARY:

    -Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45

    -Parts ordered: Duraflex® 109029 – GT500 Style Fiberglass Wide Body Front Fenders (Unpainted) and Duraflex® 109030 – GT500 Style Fiberglass Wide Body Rear Fenders (Unpainted) .

    -Today (Nov. 9, 2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6, 2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by George Stone, a Customer Service rep, via email, on Oct. 29, 2020. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info I’ve already repeatedly provided, which were the barriers to moving the refund request forward. This is not good customer service and is designed to keep the customer from pursuing the refund. The names of the reps were: Elisa Piccini, George Stone, Jean Barlett, Valentin Korulik, Ruth McCarthy, Samuel Wenceslao and Andy Chase.

    -For example, they requested photos of the parts, the car’s VIN, and a letter from the mechanic who said the parts were unusable. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN.

    – For the record, the folks I spoke to on the phone today (Nov. 9, 2020) for a total of 1 hour and 15 minutes were: Pete To., JC, and Muriel. Pete had me on hold for 1 hour, then hung up. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. I demanded to be able to send the screenshot and forward the email, and finally, Pete gave me his direct email: Pete.to @ carid.com. Pete went on to tell me he can’t see all the emails from the other customer service reps, which I said was his problem not mine. I said I would not take anymore BS or excuses. I have wasted so much time trying to get this refund, and time is money. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. Very nice. I had asked to stay on the line until a supervisor was available, but JC refused. Such customer service. I called back again for a 3rd time today (Nov. 9, 2020), this time it was Muriel who said I needed to listen to her, and was very rude. None of them were helpful. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. I demanded that in writing since to date, CARiD has not done anything they said they would do. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service.

    -As of 5pm CT on Nov. 9, 2020: I’m supposed to receive a call from a supervisor within 24 -48 business hours. I have zero faith that will happen. I will call back after 48 business hours and brace myself for the latest excuse. They seem to hide behind the manufacturer and say they have their hands tied. I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. But not refunding $349 for shoddy unusable parts is criminal. I won’t let this go. Consumers deserve more protection than this.

    + PROS: None
    - CONS: It's a scam masquerading as a company. They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. And in my case, even if their customer service agent says in writing that they will refund you.
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  59. Don’t do business with CARID

  60. 0.6
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    0
    CARiD Prices
    50
    CARiD Shipping Cost
    20
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. The wheels they show as a “guaranteed fit” for my car, won’t let me install the front center caps. The bearing dust caps stick out too far. Their only offering during the four emails was to remove the bearing caps. I live in a dusty area. Dust in bearings = part failure… NO! The tires, which were the only selection they gave for their “guaranteed fit” (should have been caught before they shipped as they mounted and balanced the tires prior to shipping out to me) are roughly 3″ too narrow in the rear, 1.5″ in the front, and look ridiculous! They are bulging out at the sidewall. When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution they’ll offer. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. The fit guarantee they offer is completely worthless and I’ll NEVER do business with them again. I’m now being told I should’ve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. Why wouldn’t I trust them?! Definitely won’t make the mistake of doing business ever again! Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. They have no integrity at all!

    + PROS: They carry great products at a reasonable price. Unless you throw away $2200 on great but incorrect parts.
    - CONS: Their fitment guarantee isn't worth the paper it's printed on. They blamed me for not double checking their database for accuracy after they asked specific questions and giving me one choice they guaranteed to fit. Their complaint resolution game is an absolute farce. They want the sale then don't care at all!
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  61. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Stay away from CARiD. This is a 3rd party seller of other companies inventory. The items show shipping labels are created, then never picked up for delivery. CARid’s offer of a $5 gift certificate is a joke. I will never order from CARiD again. The amount of hassle and lies by the CARiD customer service reps are not worth the time and energy of the $40 charge for the parts ordered. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute.

    + PROS: Absolutely None
    - CONS: 3rd party sales of other companies inventory Worst customer service Items never ship as scheduled by CARiD 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases Getting a refund is harder than pulling teeth from a mosquito
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  62. 0.05
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    0
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    0

    ZERO STARS

    Do NOT buy anything from CARiD!!!

    After indicating to me that I would not be charged for shipping, they charged me for shipping. Once I realized this, I cancelled my order within a matter of minutes. Now I’m finding out that they’re customer service is NON EXISTENT! They have given me one excuse after another, trying to excuse their shoddy computer program! They are now going to screw me every way they can!

    I even have screen captures to back up what I’m telling me! Yet it’s my fault they have a crappy computer program! They care NOTHING about customer service!

    + PROS: NONE THAT I HAVE SEEN!
    - CONS: NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF!
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  63. 0.7
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    20
    CARiD Guarantee
    0
    CARiD Prices
    70
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    10

    This was my first order with CARID. I purchased on 10/5 and the part arrived on 10/8. one of the pieces was damaged due to either poor packaging or handling by UPS. Not sure which. I immediately contacted CARID and provided a photo. A damage claim was initiated. I was told to expect pickup in 3 to 4 business days. I waited and then called back and was told that the delay was by UPS. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. I have received 5 emails from 5 different employees of CARID. The package still has not been picked up. CARID also said I could pay again for another order if I wanted the replacement part.

    + PROS: Price was good and delivery was quick.
    - CONS: Absolute worst customer service I have ever experienced. Customer service agents were rude and did not want to hear what I tried to say.
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  64. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    DO NOT BUY FROM CARID.COM! They sent me defective drl lights in a restyling kit. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. So they refused to do anything for me. I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. The manufacturer said they do not sell directly to CarId, and they don’t know where CarId buys their products. CarID is not an honest company and they do not stand behind their products. Save yourself time and money and use a legitimate company

    + PROS: Absolutely no pros!
    - CONS: Every con you can imagine!
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  65. 0.1
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    0
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    DO NOT BUY. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTH’S TIME? AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. IT ACTUALLY IS MISLEADING AND DISHONEST. SO I SAY NO TO CARID.

    Helpful(1) Unhelpful(0)You have already voted this
  66. 0.35
    Is CARiD Legit & Safe?
    0
    Is CARiD Reliable?
    0
    CARiD Guarantee
    0
    CARiD Prices
    0
    CARiD Shipping Cost
    50
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. No problem. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Not COVID problem. Then, no center caps nearly three months later, see pics below. No paperwork, warranty, care instructions, tires half-filled with air, a mess. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Asked for management constantly, no return calls treated very poorly. Management call, forget it. Get your wheels elsewhere like from HSE direct. Finally, HSE took care of it in 24.hours after calling them direct.

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  67. 1.2
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    60
    CARiD Shipping Cost
    60
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    The worst… ever in my life! $408 dollar ‘Not as Described/Wrong Item’ arduous return! If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve.
    As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARid’s part, and denial no matter how justified you are with descriptions, photos, etc. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. CARid could not have made it more difficult to resolve an even after it was returned in the exact condition and cartons as received.

    + PROS: If your order goes smoothly, you may be OK
    - CONS: If there is a legitimate problem with the product the resolution is horrible, time consuming,frustrating, and can take months to resolve.
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  68. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    NEVER BUY HERE AGAIN !!!

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  69. 0.4
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    0

    Total Bad Humans work here!!! DO NOT ORDER FROM THEM. I thought I was making the right decision but boy what I wrong. They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. Their customer service lady lied to me and said they would send call tags to pick up the product then I never heard from them. Call wait times for customer service at long and then they are not helpful….disrespectful at best.
    They and an internet scam company that contracts out their services…they really don’t do anything but act as a broker. Their orders are fulfilled by other vendors.
    Say away and buy from another company. Shame on them!!!!!

    + PROS: Nothing good about them!! Bad Humans!
    - CONS: No customer service No help when they make a mistake.
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  70. 1.55
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    60
    CARiD Shipping Cost
    80
    CARiD Shipping Delivery
    40
    CARiD Help & Support
    10

    This company is DISHONEST! BUYER BEWARE!!! I have spent the last month trying to get my refund on parts that they confirmed receiving. I made 4 calls, holding an hour each time. Every cs rep assured me that my refund was being processed. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. I have emailed 5 times, and, again, was assured my money was coming. DO NOT BUY FROM THESE CROOKS!!!

    + PROS: NONE
    - CONS: CROOKS AND LIARS. GIVE ME MY REFUND!!!
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  71. 0.35
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    0
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    0

    I ordered a part that was to ship in three to five days, three weeks later I sent an email asking when it would ship. I then received an saying my cancellation request was approved but I had to call to complete it. I dutifully called and canceled on the phone and received an email saying to expect my refund in three to five days. Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. Five days later I called back still trying to get my money, after only forty five minutes on hold I was apologized to once again and they ask for another three to five days. When I pushed the issue I was told they had not received their money back from their supplier so they could not refund me yet. Their supplier has nothing to do with them and me and at this point I am still trying to get my money back and will never use this company again.

    + PROS: None
    - CONS: Everything
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  72. 0.25
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    0
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    10

    I ordered a set of wheels for my car. they guaranteed them to fit. the wheels were sent directly to the shop and installed. unfortunately my car requires staggered wheel sizing. I did not get the correct wheel width for the back tires. I did not notice this until the wheels shredded my back tires. Carid would not provide an exchange or any restitution. in fact, they would not even speak with me about it.

    + PROS: none
    - CONS: poor technical support will not stand by product once sold terrible customer service
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  73. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I purchased a $2000 tonneau cover and they sent the wrong product. Clear mistake. Customer service told me it would take 30 days to get correct product. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. Customer service refused to exchange, and told me I’d have to pay for a call tag.

    - CONS: Incredibly poor customer service
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  74. I purchased a Duraflex GT 500 Style hood from CAR ID. Absolute piece of garbage. Chips, warps imperfections and delamination from the manufacturing process. Not one straight line. My body shop refused to install it on my vehicle. Trying to return this product has been a nightmare. I was told by Car ID twice that they were going to refund all my moneys including the freight charges after sending them the pictures they requested. Well it never happened. Nothing but double, triple and quadruple talk with no results. I would not recommend this product or Car ID to my worst enemy. There customer service is the worst that I have ever experienced!

  75. 2.55
    Is CARiD Legit & Safe?
    40
    Is CARiD Reliable?
    80
    CARiD Guarantee
    0
    CARiD Prices
    80
    CARiD Shipping Cost
    60
    CARiD Shipping Delivery
    60
    CARiD Help & Support
    40

    CARiD.Com

    I have purchased a few parts from CARiD.Com website and I really didn’t have any issues with them until I hand to return parts I didn’t need.

    I will not have the money from those Returned Parts for a Month!

    There Return System is A Money Game! They try to hold on to your money as long as they can!
    I Asked for a refund on Aug. 6, 2020 at 3:46pm
    You Finally Sent Me A Shipping Label Aug. 10, at 5:23am

    I Dropped The Package Off At UPS Aug. 11, 2020 9:00am
    UPS Didn’t Ship My Package Until Aug. 14, 2020 8:43am WHY?

    CARiD.Com Received My Return Parts On August 20, 2020 at 10:45am

    It Took 13 Days To Process My Return! WHY?

    Refund Complete Today Sept. 1, 2020.
    26 Days Later! Now add the 3 to 5 Business Day For My Money!

    You Lost Me As A Customer! I’ll Never Do Business With You Again!!!
    This Will Be My Review!

    Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery!

    support@carid.com
    Sep 1, 2020, 12:27 PM
    REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta

    + PROS: Good Prices
    - CONS: Terrible Return! Terrible Customer Service! Terrible Turn Around Time On Your Returns!
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  76. 0.25
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    0
    CARiD Prices
    0
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I would give less than 1 star if possible.
    Ordering was super easy, pricing was good, shipping cost was reasonable.
    Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC.

    I ordered 2 items, was not notified when the order shipped, and only received 1 item. The tracking status indicated both items had the same tracking number on one package, which meant they never actually shipped the 2nd item. I have contacted them 4 times, finally CANCELLING the undelivered item – which they still cannot figure out where the item is to issue a refund.
    It has now been 1 month since I ordered.

    - CONS: Pathetic customer service Pathetic Pathetic
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  77. Ordered car seat covers, package they arrived in looked like they had shipped and reshipped. Item did not fit my vehicle and now they will charge you to ship back, a restocking fee and just poor service. I told customer service that I would not ever buy from them again. They will not even get a star rating.

  78. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered brake rotors for my daughter’s car
    The front ones fit but the back ones did not.
    It’s been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out.
    Low class low effort low expectations. These guys are absolutely clowns with a computer

    - CONS: They cant even get an order correctly
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  79. 1
    Is CARiD Legit & Safe?
    20
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    40
    CARiD Shipping Cost
    30
    CARiD Shipping Delivery
    20
    CARiD Help & Support
    10

    I purchased both head and taillights from Carid. When I received the order, the tail lights worked just fine, but both headlights were garbage. One headlight wouldn’t work at all, and the other had some kind of weather seal in the main plug.

    Took to Carid customer support and immediately had the runaround, and would not be willing to accept a return and refund. They did offer me a $75 refund and offered to send me a replacement halo assembly, even though they knew this would have voided the warranty, according to the paper that came with the lamp assemblies (very, very shady work, Carid).

    They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. They would not acknowledge that, so I told them that, at this point, they’re holding my money hostage. I took to PayPal, and they assisted me in a full refund. HOWEVER… PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense.

    Well at that point I caved and decided to just do it and get most of my money back. I waited a few months and told Carid to delete my account. That whole ordeal, from purchase to refund took months of my time. I would never recommend these crooks to anyone.

    + PROS: Decent Prices
    - CONS: Refused to offer a return and refund, even after proving to them (via both pictures and videos) that they sold me defective headlights.
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  80. 1.15
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    10
    Carid Guarantee
    0
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    40
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Don’t be fooled by their flashy website, online chat, etc. Recommend you do not do business with this company.
    Initially, I believed the salesperson was very helpful. I wanted to order 17×9 wheels and tires for my wife’s brand new Jeep. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. He told me the same wheels were available in 20×10 with a -24 offset. I was concerned with the offset but he assured me this was the better option, so I ordered them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. Not his fault, but was he being helpful or just upselling me on the more expensive 20″ option?
    The salesperson told me it would take about 2 weeks to deliver. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. The website also indicated the estimated ship date was 14SEP18.
    On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I asked what the ETA was and they could not give me an answer, only “you’ll get a tracking number when they ship, ok”.
    On 24SEP I called again and asked for the status of my order. Still waiting for the sensors. Still can’t tell me how long. “We’ll email you tracking information when they ship, ok”. No, it is not ok! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. I asked to speak to a supervisor, was told there were none but to hold on. After some time, the salesperson came back and told me my tires and wheels would ship the next day. Really? How did things change that quickly?
    Well, of course, they did not ship. I understand their policy is they won’t cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. They also don’t have to deal with my wife who is livid that her Jeep is not done!
    Shame on me for not researching the company before purchase. With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. I just want to quickly receive a full refund and be done with them.

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  81. 1.5
    Is Carid Legit & Safe?
    40
    Is Carid Reliable?
    10
    Carid Guarantee
    0
    Carid Prices
    80
    Carid Hidden Fees
    50
    Carid Shipping Cost
    50
    Carid Shipping Delivery
    10
    Carid Help & Support
    0

    carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. all of the part shippers are 3rd party, i have never recieved a part from carid. also, do not rely on the shipping date…the parts almost never come when it says they will. i would not recommend ordering anything over a $100 item, it is worth paying more to have a physical store ship it in, in case anything goes wrong. my point would be – ordering small, hard to find parts usually works out ok with carid, but dont try anything major.

    + PROS: oem parts, good prices, ships fast sometimes
    - CONS: customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all
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  82. all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. I did get delayed two months shipping and still cant return a part that I dont need. I can contact sales but not customer service.

  83. 0.65
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    20
    Carid Hidden Fees
    20
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    CoverKing seat covers for 2014 Dodge Ram 3500.
    The product seems well made. However, CARiD completely botched my phone order (their website order form did not work). After waiting 2 months for my backordered items, I received $500 of useless covers. CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. In addition, they are rude. I did not receive even a partial refund. No exchange. Nothing. They blamed the manufacturer completely and CoverKing states the seats were sewn as ordered by CARiD. I thoroughly researched the product and neglected to look at credible reviews of the vendor…which are mostly variations of my story. I hope this helps someone avoid my costly mistake.

    + PROS: I tried hard to think of a benefit of doing business with CARid. I can’t.
    - CONS: Start to finish (receiving a useless product), this buying experience was a nightmare.
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  84. ## Please Reply ABOVE THIS LINE ##
    Hello Sergei,

    My name is Damon and I am from the Voice Of Client department at CARiD.com. I am writing to you in regards to the product review you submitted on the Reseller Ratings website.

    We are truly sorry we were not able to satisfy your automotive needs.

    The manufacturer informed me that they are not able to cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956

    Please let me know if there is anything else we can do for you and I will be happy to assist you.

    Thank you for your business with us and have a good day!

    Sincerely,

    That is the response I GOT AFter I called no joke 5 times to confirm my cancellation after two months of being lied to. CARID IS A SCAM AND AVOID AT ALL COSTS

  85. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    NOT RECOMMENDED. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. CARiD refused to pay for their mistake.
    Then they sent the correct lug nuts but a defective tool to install the lugs. The part was obviously painted over ot disguise the defective spot on the tool. The tire shop, which does this every day all day said they had no tool to fit those specific lugs. So now we wait again for this specific lug tool to finish the tires. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, “We deal with credit card companies all the time”

    + PROS: The salesman did a great job
    - CONS: Shipping department sent wrong parts, customer care.
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  86. Absolutely HORRIBLE company. I ordered two things on different days. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. When I ordered it said 7-10 days. It took two months. When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. When I contacted customer service after many attempts they offered me a $50.00 refund and a $25.00 credit on my next order that I never received. The pieces that were missing were the pieces that you would see the most while in the car. The second order took over two months and is JUNK. Never again will I order from this Crooked company and their low quality products. F-

  87. It took over 10 days to receive my headlights which were round. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. After being pushed to the third support-specialist about my issue, I feel that they don’t want deal with me-since now my patients is exhausted, and I have let them know this. You cant fit a round peg into a square hole. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. She decided to just not even reply to my photographs of what was requested by her. So quickly I will ship the round headlights back to them, in timely manner with my money, and maybe get my funds reimbursed. This is a first for me when dealing with online purchasing. I guess that my issue is no big deal to them.

  88. 1
    Is CARiD Legit & Safe?
    30
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    40
    CARiD Shipping Cost
    30
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Horrible customer service, they shipped late for starters. Secondly they only sent half of the product I paid for. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. I am appaled with the way they do business. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. Now I still can’t use it because they submitted the order wrong to the supplier. On top of that I got a lousy amount for a refund and half of it was in store credit which I don’t know if ill ever use because I don’t want to support such a lazy business who doesn’t value my time. Shop else where people!!

    + PROS: nothing
    - CONS: everything about this whole experience was and still is a nightmare
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  89. 1.4
    Is CARiD Legit & Safe?
    60
    Is CARiD Reliable?
    20
    CARiD Guarantee
    50
    CARiD Prices
    10
    CARiD Shipping Cost
    20
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    30

    Not satisfied at all. Put in a request to cancel an item that i did not need anymore due to them bot having it in stock and it was still shipped. Now i have to pay shipping fees and my full return will not even be refunded. Overall a bad experience with them.

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  90. 1.1
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    50
    CARiD Shipping Cost
    20
    CARiD Shipping Delivery
    50
    CARiD Help & Support
    10

    I did procrastinate so I am partially to blame. But they are the ones that sent me the wrong size. I even took photos showing how it didn’t fit. What happened was the Toyota dealership offered to install it for me. They said it was the wrong size and I need the next size down. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. Ha! Don’t buy from these guys they will not help you if something is wrong.

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  91. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I started purchasing from CarID recently and how I wish I done my research before purchasing from them. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. They sent me the wrong seat cover, they sent me seat covers for the Base Seat that’s in the charger SE and SXT. the GT has the performance seats. What a headache to have them exchange for the correct one, I have to wait 2 to 3 business days for return authorization to return the seat covers. Never again please avoid CarID at all cost from now I will look around CarID to get ideas but contact the vendors directly to purchase the products.

    Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. Seat covers that I originally order on 04/06/2020. Items I ordered from china thru ebay dont take this long. How the hell a product made in USA take this long? I JUST WANT MY MONEY BACK!!!!!!! CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. if i could give them negative stars i would

    + PROS: None
    - CONS: Everything about CarID
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  92. 1.1
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    The Goodmark products they offer are lacking in quality. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. No reasonable resolution with CARiD. Buyer Beware would apply.

    + PROS: Very professional staff.
    - CONS: They are lacking in reasonable resolution protocal and appear to care less for client retention.
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  93. 0.35
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    0
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    0

    Terrible product and terrible customer service. Shipped a week later than stated on the website. Bought a Dodge body kit. The mold looks like a kindergartner could of done a better job. Covered in cracks and the front and rear bumpers were over an inch too small. Emailed customer service multiple times with no response. Ended up losing over 2 grand on a job and a loyal customer.

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  94. 2.15
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    20
    Carid Guarantee
    70
    Carid Prices
    60
    Carid Hidden Fees
    90
    Carid Shipping Cost
    50
    Carid Shipping Delivery
    20
    Carid Help & Support
    20

    TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still
    different P/N on shipping documents. I took pics of all items & sent to them for return. After they received WRONG part, they still say it was the same as pic in ad. TOTALLY DIFFERENT STYLE! Had to settle for a full refund after 11 weeks of
    hassle.

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  95. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    0
    CARiD Prices
    40
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    0

    Do a charge back on your credit card

    + PROS: Fast shipping
    - CONS: Customer service is not good, when you email them you get a different person. First time customer and last time customer
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  96. 5
    Is Carid Legit & Safe?
    100
    Is Carid Reliable?
    100
    Carid Guarantee
    100
    Carid Prices
    100
    Carid Hidden Fees
    100
    Carid Shipping Cost
    100
    Carid Shipping Delivery
    100
    Carid Help & Support
    100

    I had great experience buying from this company. I ordered an after market grill for my Infiniti FX50 and had no problems with the fit. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. I’m totally satisfied with the service I’ve received so far.

    + PROS: good prices, selection
    - CONS: none so far
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  97. 0.8
    Is Carid Legit & Safe?
    60
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Not very happy, I placed an order today while chatting with someone. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. I figured that was the final amount and checked out with paypal. I rushed through paypal and ended up not noticing $11 for shipping, I still had the chat session open and asked him quickly to cancel the order. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. I just feel swindled by this company and will not be doing business with them again.

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  98. 0.9
    Is Carid Legit & Safe?
    50
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    40

    Shysters! I ordered cargo carrier on-line on June 5. Web site offered free shipping. Paid $299.99 plus tax ($320.20). Got message that delivery would be on 6/24. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. I went back to the web site and added the same item to my cart and it still offered free shipping. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! Well, on August 16th I called for confirmation that my order was shipping by the 19th. They said the new ETA was now the end of September. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Refund was fast but I will never do business again with this company.

    + PROS: Easy to order.
    - CONS: Tries to charge more fees after original order. Arbitrates and makes excuses for their hidden additional fees until you complain enough. Delays shipping for weeks or even months. Sells and lists items that they do not keep in stock.
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  99. 0.2
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    0
    CARiD Prices
    0
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    10

    WORST Company ever.

    Helpful(0) Unhelpful(0)You have already voted this
  100. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. My guess is that some of you are already thinking, “Oh no! You didn’t do business with THEM?” Well, I did. Here’s what happened. ….

    After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price – CARID. I have a ’01 F150 and the wheels didn’t come in a 5 lug config. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. Cool. The salesperson was terrific (aren’t they all?).

    After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. That’s where everything started to go wrong. He pointed out that the other 3 wheels were spinning out of round. He suspected that the center hub core was drilled slightly off. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. $100 later, I left just as I came.

    During all that, we discovered CARID had also sent the wrong lugs. I called CARID. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. My shop charged me $10 per stem installed. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. I told them that the salesperson specifically promised them. Finally, they said, “$10 is all we’ll give you.” They also didn’t believe me about the lugs and wanted pictures (as if that would clarify anything!?). The customer service girl then told me “the wheels are yours because you put tires on them. You should’ve put the wheels on the machine first w/o tires!” I said, “WHO does THAT????!!! That was YOUR job to inspect them, not mine.” We went back and forth as you could imagine. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Drastic it wasn’t, but it was enough for a guy who installs tires and wheels all day everyday to say these weren’t good, at all!

    I finally spoke to a guy by the name of Justin who is the head of customer service. He 100% tried to create as many obstacles for me as possible. He said he wouldn’t pay for ANYTHING, ZERO! He was 100% NOT on my side in tone, or anything really. In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. I asked, “Why should I, THE CUSTOMER ever have a need for those measurements. I came to you to buy rims, not dick around with runout measurements. That’s the manufacturer’s job, not mine. Plus, you can visually see the wheels are out!” He didn’t care. He said, “you can’t tell anything from the video.” It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, “forget it… I’ll keep the wheels.” He went on to say that, “you know if those 3 wheels are out of round, you should go by a lotto ticket. I’ve been selling wheels for 15yrs and that stuff just doesn’t happen. CAD machines don’t make errors.” I said – “oh sure they do…. when people put the wrong numbers in!” He simply kept a steady forceful vocal tone and told me “every shop can give you runout numbers.” I said, “I’ll get you the runout, but YOU are paying for the mechanic to run the wheels on the machine.” Justin, “no I’m not.”

    It was at that point l I remembered something the mechanic said. “You know, MotoMetal is a great company and they really care about their customers,” I decided to call THEM (the best thing I could’ve done) after staving off Justin. The (MotoMetal)phone rang in Cali. I spoke with a man named Arturo. I eventually got transferred to a “supervisor” (who I’ll name later) who assured me he can get things done. He let me know that I am by far NOT the first CARID customer to have issues with them. I finally …FINALLY felt someone was on my side. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. However, I had to call Justin in order to sort the details out. Justin was a mono-tone prick to me. Like a man-child who got told by higher-ups to “make this happen.” He said that he’s send me labels for shipping, charge my card an additional $600 (in order to get the new wheels started) and remove the charge once the defective ones were received. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. FCK this guy!

    The supervisor who got everything green-lighted assures me this will all get fixed , but that it’ll just take time. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) ). Indeed and finally, they are paying.

    CARID is such an entire sh*t show.

    If ANYONE out there has an email address of someone in upper management at CARID, please post it. I think management should at least know what is going on.

    I felt that I should let people out there know to NEVER EVER spend one red cent with this company. There’s always a chance things can go wrong and if they do, good luck. If I never thought to call MotoMetal themselves, this would all be on me.

    + PROS: I'M THROUGH WITH THEM
    - CONS: WAY TOO MANY TO LIST
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  101. Waited 4 months for a part from Car ID they said was in stock. Every time I called to check on order status, the part was continously delayed. Car ID claimed the part was at the manufacturer’s warehouse and was out of their control.

  102. 0.6
    Is CARiD Legit & Safe?
    20
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    20
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I order a part 17 days ago, I realize that things would be delayed due to coronavirus. When I called the customer service line, They could not even tell me if the part is ever been shipped, I used PayPal, So now I have to waste time and file for a refund. This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned from the first time, and not given repeat business with this corporation, Be very cautious when dealing with these people. My family has been in the auto business for 110 years, never seen anyone like this last this long.

    + PROS: Easy to order.
    - CONS: Does not have good if any customer service, its a crap shot
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  103. 2.15
    Is Carid Legit & Safe?
    50
    Is Carid Reliable?
    0
    Carid Guarantee
    30
    Carid Prices
    60
    Carid Hidden Fees
    100
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    100
    Carid Help & Support
    10

    Avoid company at all costs. Ordered a set of rims for a new car . Salesman said he would throw in tpms in for free. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Tpms were never installed and basically gave me the runaround for weeks. I now have to buy and pay someone to install them. Also price changes after purchase on tires.

    + PROS: Website nice. Interactive with wheel design.
    - CONS: Many companies out there . Dont bother with these guys.
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  104. 0.9
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    40
    CARiD Shipping Cost
    40
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    carid is such liars. they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. I would not buy anything from them ever again. horrible experience.

    + PROS: not much here.
    - CONS: slow shipping zero customer servicetrying to return something have spent at least twenty hours still no contact
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  105. 1.55
    Is Carid Legit & Safe?
    30
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    70
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    100
    Carid Help & Support
    10

    Bought new tires and rims $2500.00! there are 3 bad sensors worth $120.00, or they never installed them? they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 ” tire shops are an hour from my house” they are trying to have them covered under warranty which means, I’ll get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they don’t mess up my custom wheels and rims in the process. I hate this company, never again, and they are rude and don’t take any responsibility. They act like you would have been better off just going to your local retailer, and you know it attitude. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. How Classy!!!!!!!!!!!!!!!!!!!!!!

    + PROS: If they make a mistake they won't take responsibility for it.
    - CONS: You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!!
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  106. I made the bad decision to purchase tires and rims from Carid. My purchase was backordered twice and I asked to cancel the order. They refused to let me cancel it since it was “in process”. Mind you the items were backordered so nothing was in process. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. UPS approved this but Carid would not.

    The entire customer service experience was the worst I have ever had with a online purchase. Save yourself a huge frustration and headache. DO NOT DO BUSINESS WITH CARID.

  107. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Save your time and money. Far better resellers out there. I placed and order for a dash kit in May. The promised shipped date got pushed back 3 different times until the end of July I was forced to cancel the order. They do not have any management on staff to speak to. They are full of excuses and apologies. Not able to deliver on the products they sell. Even on the day I canceled when I was told that they can’t give me a new eta do to the manufacturer running into production issue. They still have the product showing as available to be delived in 3weeks on there website. Save your time and money purchase from anyone else.

    + PROS: none
    - CONS: poor customer service, poor relationships with the manufacturer. No management on staff. Most of the time.
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  108. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office

  109. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. Then after I provided they said they still would not refund. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to “make it work.” They gave me a refund of $50 on a $400 order. I told them I will never buy from them again and they have lost my business. Worst customer service experience I have ever had

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  110. 0.35
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    20
    Carid Hidden Fees
    20
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Voice your opinion! Review Carid now.

    Rating

    1 star: Bad

    Your review

    First read what they sent me in an email… “Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. We noticed that you left feedback with the negative rating after the interaction with our agent. It is really important and helpful for us. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. Please accept my sincere apologies for all the inconvenience it caused to you…” Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. They are a bunch of liars and will tell you anything. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Problems here when you need to send the product back. After, 3 weeks of calling and e-mails I will get my shocks next week. Why, because I was promised air UPS shipping but they used ground shipping. Amelia and Jena.ra you can keep your $25 coupon. Your company is a bulls__t company. What can I say, it’s a 3rd company auto supply parts. And not even sure if the good raiting are written inside by Carid customer service!!!

    + PROS: No pros, poeple don't know there products...
    - CONS: Very bad after service retuning parts. Sob story from Carid. You get to talk to too many poeple. Seems like they make it obvious to lie. A simple return takes 3 to 4 weeks. By ground and not air. Cheap son of a b____.
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  111. 5
    Is CARiD Legit & Safe?
    100
    Is CARiD Reliable?
    100
    CARiD Guarantee
    100
    CARiD Prices
    100
    CARiD Shipping Cost
    100
    CARiD Shipping Delivery
    100
    CARiD Help & Support
    100

    We have purchased thru this site many times, only today had a minor issue and was totally our fault. Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. This is now past the allowable return policy. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. This is a prime example of a company and a customer rep working for you. Our fault, out of time but they are making this right. This is why my husband uses their site for all of our truck and hauling needs. Thank you.

    + PROS: Do what is right for customer
    - CONS: none
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  112. This company sucks. They take your money and don’t ship what is ordered

  113. 0.6
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    30
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    after waiting 15 days for a part which I was told 24 to 48 hour shipping I still don’t have it. And the other parts I ordered they send the wrong color. Don’t use this company and now i find out i can get the parts for much cheaper else where. What a wait of time and money. And they Donnelly care.

    + PROS: No pros
    - CONS: the miss up my order and after 15 days I am still waiting for a part there said would ship in 24 to 48 hours
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  114. 0.1
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Just had a run around with carid. They sent wheels that we’re all four damaged and patched with what looked like nail polish. When I sent them photos. They said wheels can get damaged during the drilling process. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. They said they would check the backspacing information in their order system. Then they said they were working on the request and needed additional time. 3 times before going dark. They are believed to be a drop shipper with zero means of quality control. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. They set road blocks for any refunds or requests for review. It’s unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues.

    - CONS: Unfortunately Everything
    Helpful(1) Unhelpful(0)You have already voted this
  115. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Review re CARiD.com and Variant.com
    I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. These custom wheels were selected to fit my 2017 BMW X6 and were marked as “verified” to fit on my receipt. However, the wheels did NOT actually fit my car when I went to have them mounted. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Finally they said they had contacted the manufacturer, Variant, on my behalf. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. Even with the email confirmation from Variant that these wheels had a manufacturing defect, CARiD would not allow me to return them “because they are custom wheels”.

    + PROS: Good looking wheels - too bad they don't actually fit the car they were custom made for!!
    - CONS: Even when confirmation of a manufacturing error, CARiD will not return these poorly made "custom" wheels.
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  116. 0.8
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    40
    Carid Hidden Fees
    20
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    They list items in stock which aren’t. They list items that will be delivered in 2 days that turn into 2 months. It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Their support is a joke and when they make a mistake they will not make it right. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality.

    + PROS: None except their fake price and stock
    - CONS: Everything from their support to their delivery.
    Helpful(0) Unhelpful(0)You have already voted this
  117. 1.85
    Is Carid Legit & Safe?
    50
    Is Carid Reliable?
    50
    Carid Guarantee
    10
    Carid Prices
    60
    Carid Hidden Fees
    50
    Carid Shipping Cost
    60
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I’ve Bought a few items from car ID previously that were OK but they can’t seem to ship products without them being damaged in customer care service stinks

    - CONS: I’ve had two deliveries and each time the product was damaged so we refused shipment,then they wanted us to do all the legwork to get my refund of my money i.e. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They don’t seem to really care about the customer only your money
    Helpful(0) Unhelpful(0)You have already voted this
  118. Reply
    Lorraine De Leonardis April 2, 2020 at 5:09 am

    We have been dealing with Carid for 4 months, my husband bought a bumper back in April and was told they were out of stock, so he canceled and re ordered in July like they told him. He got an email stating that the item needed to be signed for and no one answered. A call or tracking was never given. He paid $347 and they charged for the shipping so he only got back $100. Then the next line of the email they say out of stock. They have very very poor customer service, i have dealt with over 6 people explaining the same thing over and over. BIG TIME SCAM ARTIST. NEVER BUY ANYTHING FROM THEM.

    If I could give less than a star I would.

  119. 2.25
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    20
    Carid Guarantee
    20
    Carid Prices
    80
    Carid Hidden Fees
    80
    Carid Shipping Cost
    80
    Carid Shipping Delivery
    40
    Carid Help & Support
    20

    I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. CARid’s website noted that that system would lower a vehicle between 0″ to -3″. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturer’s instructions, I found the Megan system lowed the front approximately 1-1/8″. I contacted Customer Service and sent images of the installation. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. A representative of Megan told me that the coil overs manufactured for my vehicle would lower it approx. 1.2″ NOT the 0″ on CARid’d web-site. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didn’t lower my vehicle. She simply stopped returning my calls. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. These items allowed correct alignment to be achieved. I have copies of all e-mails, documentation images and invoices. I would not recommend this company.

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  120. If I could give negative stars

    If I could give negative stars, I would. Horrible service and they are liars. I bought a set of wheels ($1700+). They were “guaranteed fit”. The wheels did not fit, would not clear my front brake calipers. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange.

    I called, discussed with them. Tires do not clear and the manufacturer, TSW, states they will not fit. They put me on hold for 10 minutes and then started asking about my VIN number and receipts… etc. Pretty much calling me a liar. Very frustrating. So, I was forced to dispute the charge with my credit card company.

    Horrible customer service. STAY AWAY from these clowns.

  121. These guys just screwed me. I ordered cross bars from them. REI had a labor day sale going on. And I saw that CarID price matched. So they price matched and everything was fine. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. That was fine. I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. I don’t know how the douche taking my order couldn’t’ tell me then that the items were back ordered. I should have just bought them from REI when I could. Absolutely cancelled my order.

    Never again will I order anything from this place. Future buyers, saver yourself the headache and time. Order from a reputable site or store.

  122. company is a scam
    customer service agents are just bots
    when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a “different” agent, where the exact same lines of text were repeated back to me. Never had any intention of sending my parts through. Had nothing in stock and bot system is poorly put together. Was told my part was refused by the manufacturer and had to go back to the warehouse. (Wrong way the supply chain works) then told me the receiver (me) refused the package and i couldn’t get a refund until they had their item back. They never sent anything. Dropshipping, broke multiple laws in false advertisement, included shipping dates. Trying to sell items they have no stock of, overall terrible experience. Just glad i went through paypal so that i know i can at least retrieve my money. Would have never gotten my money if it was through CARid.

  123. The same thing happened to me as well. I didn’t take my time and found out they charged me shipping. All other companies I order from have free shipping. Their live chat on their website is horrible, I got cut off tree times. Wasted 45 minutes with these idiots. I do not suggest this company, buy elsewhere and get free shipping.

  124. 0.7
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    60
    CARiD Shipping Cost
    0
    CARiD Shipping Delivery
    0
    CARiD Help & Support
    10

    I bought step bars from CARiD and they came damaged. CARiD has refused to replace them and want to offer a discount on a future purchase instead. I just want what I paid for.

    - CONS: Doesn’t stand behind damaged products that they sale.
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  125. Ordered a set of rims and tires, first they didn’t ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasn’t home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are “really Sorry for the mix up” but I’m still out 1400.00 and no wheels/tires. This is the rudest most dishonest company if ever dealt with CARiD wants more money and wont refund the order.

  126. 1.4
    Is Carid Legit & Safe?
    60
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    60
    Carid Hidden Fees
    10
    Carid Shipping Cost
    60
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered tools from CarID that I needed for a job. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to “investigate.” Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). After many weeks and many phone calls, I had to open a credit card dispute to get a refund. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. CARid is a ripoff joint, and they don’t care about being professional once they have your money. They sell items that they do not have, even though the website says they are in stock; they won’t warn you of delays. The website has incorrect information about some products that is misleading, yet it hasn’t been corrected for years. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. They will stonewall you once they get your money. Their supervisor would not refund my money until I canceled my PayPal dispute “because their system won’t let them and it is their policy.” I refused to cancel my PayPal dispute and chose to let PayPal’s process take its course because CARiD deserves as much bad documentation as they get until they strighten up their act. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. I will never order here again.

    + PROS: You'll only have to deal with them once to realize it stops hurting when you hang up.
    - CONS: Buying from them is not worth the hassle to save a few bucks on some of their items.They don't have anything in stock.Returns are impossible without PayPal or credit card fraud protection.They can't get an order right on the first try.They coordinate poorly with the manufacturers they drop-ship from.Website information is inaccurate.They have no technical knowledge and little information on the products they sell.
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  127. CARiD is, by far, the worst company to deal with…I ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sent…they sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refund…well, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right part…they are pretty much stealing my money..they have my money and I have no part for my truck….this is the worst company to deal with, the customer service representatives are rude and disrespectful…I am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refund…do not order anything from this company…realtruck.com is way better, I highly recommend realtruck over CARiD

  128. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back.

    + PROS: If your part works and doesn't need to be returned its great.
    - CONS: Unreliable. Poor customer service
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  129. I ordered tires and rims from Carid. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. Although advertised and priced as available they dont actually have the product in stock. They take your money immediately without having the items in stock. Refuse to issue me a refund. Stay away!!! You’ve been warned!!!!!

  130. 0.35
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    20
    Carid Hidden Fees
    0
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    20
    Carid Help & Support
    0

    They sold me a part that failed a 3 months later. I have receipts from the mechanic showing it being installed, then failed and then replaced. Customer support will not accept the fact that it failed. Will not accept a return. Will not refund my money. Each email that they send.. they request new information that they didn’t ask before. They know they are dragging this out. Now I know I was ripped off by them.

    + PROS: Nice web page.
    - CONS: Horrible customer support. HOOORRIIBLLE
    Helpful(0) Unhelpful(0)You have already voted this
  131. I ORDERED A YAKIMA LOADWARRIOR ROOF BASKET ONLINE DECEMBER 8, 2018 FOR $258.85 WITH A 24 HOUR GUARANTEED DELIVERY. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. SO I GET A CALL FROM THE BACK ORDER DEPARTMENT DECEMBER 12, 2018 SAYING THAT MY ORDER IS OUT OF STOCK AND ON BACK ORDER. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. THE NEXT DAY (TODAY) I GET A E-MAIL THAT MY ORDER HAS BEEN CANCELLED ? I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DON’T WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. I WILL UPDATE RESULTS WHEN THEY HAPPEN ?

  132. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I was sent a brake caliper that did not fit my car. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. They talk one story and do another. I will never use their service again.

    + PROS: none
    - CONS: unable to return a part that did not fit.
    Helpful(0) Unhelpful(0)You have already voted this
  133. 0.65
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    40
    Carid Hidden Fees
    20
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    0

    I ordered a bumper cover from CarID that cost $444. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. I said that was fine. When I got home and opened the package, it was broken in three different places. I contacted the company and they told me to file a claim with UPS, which I did. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. I would avoid buying anything from these guys unless you don’t value your hard earned money!

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  134. 1.55
    Is CARiD Legit & Safe?
    100
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    70
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    Purchased upper and lower grills along with fog lights. Received lights fairly quick, grills took about a month and a half. Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. CariD would not refund me for lights because it was past the 30 days. I was late ONLY due to their shipping delay!

    + PROS: Fairly good variety of parts and accessories at a decent price.
    - CONS: Constant shipping delays, hard to contact customer service, (unless you’re buying something). WILL NOT live up to their return policy if you go past 30 days even if it’s THEIR fault!
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  135. 0.55
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    90
    Carid Guarantee
    0
    Carid Prices
    0
    Carid Hidden Fees
    0
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Bought a subwoofer enclosure for my truck was supposed to be a direct fit was not,manufacturer flaw,told me to send it back some how got damaged in shipping so will not refund me my money. Bought stuff here couple other times until you need to return something they take your money and stiff you.

    + PROS: Product came
    - CONS: Wrong fit damage in shipping becomes customers fault upon return
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  136. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. Took it to a body shop who attempted to install it only to find it was a defective design and could not be secured safely. It rattled and was was very loud and looked silly on this vehicle. They removed it immediately because it was clearly not right for the vehicle. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. This place is a scam! Do not do business with them. Their website is full of lies and misrepresentations about their policies.

    + PROS: None, terrible, terrible, terrible!
    - CONS: Everything, they are cons!
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  137. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. were a business and its a customers vehicle part.

    Friday nothing call them up. oh were putting it in the box right now and you will have it sat or Monday. Monday nothing. called again.

    we shipped it out and you will have it on 1/17. my customer is pissed, i could have had it from other suppliers for Monday guaranteed. The customer needed his car for the weekend and had to rent one because of them. we have a ticked off customer.

    there excuse is the shipping times are just a estimate. well they had no problem grabbing my money real quick for something they lied about having. they say i wont get a refund until i ship the part back to them. i want this payment stopped, this company is a fraud.

    i buy over 400,000 in parts a year and thought i found a good source. boy was i misled.

  138. 0.5
    Is CARiD Legit & Safe?
    10
    Is CARiD Reliable?
    10
    CARiD Guarantee
    10
    CARiD Prices
    10
    CARiD Shipping Cost
    10
    CARiD Shipping Delivery
    10
    CARiD Help & Support
    10

    I purchased an item on July 16th, the next day I received a shipped notification. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. As on today, August 11th, I still have not received my refund. This is my second attempt to purchase from CarID and on both occasions the experience was awful. I will never buy from them again.

    + PROS: None
    - CONS: Poor customer service, poor management.
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  139. 0.55
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    20
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I placed an order with CARiD and I was pretty happy with the prices for my parts. Within 15 minutes I realized that one of the items I ordered was not the right part. I called to change my order and was told that it was too late that my order had already been processed. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. I was charged more for shipping than what it originally indicated. When my order does arrive it is only the part that I tried to cancel, which makes me think that someone is just screwing with me. I called to see about returning it and the process is a hassle. I had to wait three days for a return slip to be emailed to me. I asked about the rest of my shipment and they blamed UPS for a shipping error. After waiting two more days I called again about my order. I was told that it was out for delivery and that I would get it by the end of the day. The order wasn’t delivered as promised. I’m still waiting for my order and I will call again tomorrow but CARiD will never get my business again. Totally unreliable and not user friendly. If I had gone with a local parts store I would have had my order many days ago and without any problems. CARiD sucks!

    + PROS: Not a single one.
    - CONS: CARiD is the con(artist). If you want to get screwed, shop at CARiD.
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  140. 0.6
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    40
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    0
    Carid Help & Support
    10

    Ordered a Swing Case for my truck bed. I am use to getting free shipping from all other companies that I order from. So I did not take my time when I placed my order. Find out that they charged me shipping for spending over 200 dollars. Their live chat disconnected me 3 times. Customer service is absolutely horrible and I was talking to someone who could barely speak English. Buy elsewhere and get free shipping and better customer service.

    + PROS: They have a lot of parts, accessories, and modifications for most make and model of vehicle's
    - CONS: They charge you shipping even when you spend over 200 dollars.Their customer live chat is absolutely horrible, I got cut off 3 times.
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  141. 0.5
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    0
    Carid Hidden Fees
    80
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Worst customer service ever. Will never buy from them again. Ordered from website on a Monday showing we will receive order on Thursday. Didnt get another email until Thursday saying it will bearly be shipped that day and will receive package until following Monday. Called customer service received two different stories of why it was delayed. Asked them to expedite package and was told I had to pay out of pocket for their mistake. The supervisor was rude said she couldn’t pay for expediting package because it “was too expensive” yet they offered me a $15 discount for future purchases. Wonder who will be paying for the rental that I now have to put my customers in? If I could give them zero stars I would. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. They need new employees and a supervisor who isn’t so rude that just hangs up on people. BAD CUSTOMER SERVICE!!!!!! FALSE ADVERTISING

    Helpful(0) Unhelpful(0)You have already voted this
  142. 2.25
    Is Carid Legit & Safe?
    40
    Is Carid Reliable?
    10
    Carid Guarantee
    20
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    80
    Carid Shipping Delivery
    80
    Carid Help & Support
    10

    Originally, I purchased a strut kit for my wife’s Cadillac Escalade. The kit was terrible and did not work. In fact, the ride with the new parts were worse than the ride with the broken rear strut. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wife’s truck. So CARiD refunded my purchase price, only because of Arnott’s asking, and let me purchase a kit recommended by Arnott. Unfortunately, the labor to install the wrong first kit was $771. I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. All they would do is offer me a $150 credit. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. Three days after I mailed my letter to CARiD, I got a response. They called and offered me $124 back on my credit card, or the original $150 in online credit. REALLY!!!! Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think I’d accecpt $124 back in return? What a joke!! Do not use this company for your auto parts. There are many others out there who offer much better advice and will stand behind their advice. Even the president of the company could care less about his customers. It’s been an awful experience for me and I’ll take my business elsewhere.

    + PROS: Decent prices
    - CONS: They advise wrong part for my car. Costs me $700 in labor due their mistake. They will only offer me $124 back for their mistake. Don't trust their advice, if you do, it may cost you like it did me. There are better auto parts stores out there!
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  143. 1.8
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    30
    Carid Hidden Fees
    70
    Carid Shipping Cost
    70
    Carid Shipping Delivery
    80
    Carid Help & Support
    10

    No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. Always a runaround but no refund or way to send back money’

    + PROS: none
    - CONS: cons - word should be CON!run do not walk
    Helpful(0) Unhelpful(0)You have already voted this
    • I thought I was the only one who got no updates from them after I sent a few emails and calls about the refund. I’m tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline.

  144. I ordered a Single Door Underbody Tool Box to be delivered to my shop. I received the wrong Tool Box in the wrong color. I spent $1,534.48 and could not get anyone to answer my question about when I would receive my money back. I called the 800-505-3274 and they stopped answering. I went on Live Chat…and the representative put me on hold for 30 minutes. Then he came back with, “Jena Rademan 805304:12 PM
    William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours.” Also, as a parting gift, offered a $25 Gift Card. There is nothing on the website to buy for $25…smh 🙁
    Totally disappointed with having to stop payment for a fee to get closure. Lesson learned don’t order from Carid online! I hope this helps someone….

  145. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Back in September I ordered seat covers from my Honda Pilot EX. I didn’t have too much trouble on the order I thought. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. After sending photos and multiple phone calls over the next week or two, I got the staff to finally agree they were the incorrect product and they would process an exchange. Sometime in November I was excited to receive the replacement. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. I immediately called again and explained the situation. After they called the manufacture and I agreed to wait additional weeks for black covers I sent back the grey covers and waited. Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row.

    + PROS: None
    - CONS: They are in the business to take your money, not win over customers. They do not know their products. Any manufacturer would be wise not to get in bed with CARiD.
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