CARiD Reviews 2019

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8.1 Total Score
14 reviews
Summary

With that negative part out of the way, Carid.com is still one of the best providers of automotive parts for you. They provide clients with the finest in quality and have set the standard within the industry for years already. That is why many people refer to it as a reliable and legit auto parts site. Whether you are looking to repair, replace or modify your vehicle right now, you will surely benefit from following the advice in this Carid review.

8.1Expert Score
Is Carid Legit & Safe?
8
Is Carid Reliable?
7.5
Carid Guarantee
9
Carid Prices
7.5
Carid Hidden Fees
10
Carid Shipping Cost
7.5
Carid Shipping Delivery
7
Carid Help & Support
8.5
2.8User's score
Is Carid Legit & Safe?
2.1
Is Carid Reliable?
1.5
Carid Guarantee
2.1
Carid Prices
4.2
Carid Hidden Fees
4.8
Carid Shipping Cost
3.1
Carid Shipping Delivery
3.2
Carid Help & Support
1.5
Add your review  |  Read reviews and comments

Pros: CARiD Review

Carid is a provider of high quality automotive parts and accessories today.

One thing we like, is CARid offers a price match guarantee from any competitors website or other reputable source.

Categories in their website include parts for the exterior, interior, performance, lights, wheels, body and audio of your vehicle.

They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time.

They always work to exceed past the expectations of their consumers, and this is why they have an A+ rating under the Better Business Bureau for their Carid review.

Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers.

  • 30 Day Guarantee
  • Price Match
  • A+ BBB Accredited Business
  • Finest Quality Automotive Parts & Accessories
  • Dedicated & Creative Team
  • Resolves Consumer Complaints in Good Faith

Cons: CARiD Review

Perhaps the only negative aspect that will be mentioned in this Card.com review is that the company can have delays in their shipments.

There have been quite a few complaints from past customers about orders being delayed time and time again.

A few individuals even mentioned having to call Carid.com only to find out that their items will be delayed once again.

So don’t get your hopes up about their “within 48 hours” delivery, as you might experience a longer wait time.

  • Shipping Delays

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Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. I would like it fixed if possible and am willing to pay for it.

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Please leave your CARiD Review below and let us know:

  • How’s CARiD’s selection, prices, shipping, support, etc.?
  • Is CARiD a legit and a trusted website to buy from?
  • Is CARiD a reliable and safe website today?
19 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.65
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    40
    Carid Hidden Fees
    20
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    0

    I ordered a bumper cover from CarID that cost $444. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. I said that was fine. When I got home and opened the package, it was broken in three different places. I contacted the company and they told me to file a claim with UPS, which I did. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. I would avoid buying anything from these guys unless you don’t value your hard earned money!

    Helpful(0) Unhelpful(0)You have already voted this
  2. I made the bad decision to purchase tires and rims from Carid. My purchase was backordered twice and I asked to cancel the order. They refused to let me cancel it since it was “in process”. Mind you the items were backordered so nothing was in process. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. UPS approved this but Carid would not.

    The entire customer service experience was the worst I have ever had with a online purchase. Save yourself a huge frustration and headache. DO NOT DO BUSINESS WITH CARID.

  3. 2.25
    Is Carid Legit & Safe?
    40
    Is Carid Reliable?
    10
    Carid Guarantee
    20
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    80
    Carid Shipping Delivery
    80
    Carid Help & Support
    10

    Originally, I purchased a strut kit for my wife’s Cadillac Escalade. The kit was terrible and did not work. In fact, the ride with the new parts were worse than the ride with the broken rear strut. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wife’s truck. So CARiD refunded my purchase price, only because of Arnott’s asking, and let me purchase a kit recommended by Arnott. Unfortunately, the labor to install the wrong first kit was $771. I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. All they would do is offer me a $150 credit. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. Three days after I mailed my letter to CARiD, I got a response. They called and offered me $124 back on my credit card, or the original $150 in online credit. REALLY!!!! Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think I’d accecpt $124 back in return? What a joke!! Do not use this company for your auto parts. There are many others out there who offer much better advice and will stand behind their advice. Even the president of the company could care less about his customers. It’s been an awful experience for me and I’ll take my business elsewhere.

    + PROS: Decent prices
    - CONS: They advise wrong part for my car. Costs me $700 in labor due their mistake. They will only offer me $124 back for their mistake. Don't trust their advice, if you do, it may cost you like it did me. There are better auto parts stores out there!
    Helpful(0) Unhelpful(0)You have already voted this
  4. 0.1
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    0
    Carid Help & Support
    0

    Just had a run around with carid. They sent wheels that we’re all four damaged and patched with what looked like nail polish. When I sent them photos. They said wheels can get damaged during the drilling process. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. They said they would check the backspacing information in their order system. Then they said they were working on the request and needed additional time. 3 times before going dark. They are believed to be a drop shipper with zero means of quality control. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. They set road blocks for any refunds or requests for review. It’s unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues.

    - CONS: Unfortunately Everything
    Helpful(1) Unhelpful(0)You have already voted this
  5. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. My guess is that some of you are already thinking, “Oh no! You didn’t do business with THEM?” Well, I did. Here’s what happened. ….

    After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price – CARID. I have a ’01 F150 and the wheels didn’t come in a 5 lug config. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. Cool. The salesperson was terrific (aren’t they all?).

    After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. That’s where everything started to go wrong. He pointed out that the other 3 wheels were spinning out of round. He suspected that the center hub core was drilled slightly off. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. $100 later, I left just as I came.

    During all that, we discovered CARID had also sent the wrong lugs. I called CARID. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. My shop charged me $10 per stem installed. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. I told them that the salesperson specifically promised them. Finally, they said, “$10 is all we’ll give you.” They also didn’t believe me about the lugs and wanted pictures (as if that would clarify anything!?). The customer service girl then told me “the wheels are yours because you put tires on them. You should’ve put the wheels on the machine first w/o tires!” I said, “WHO does THAT????!!! That was YOUR job to inspect them, not mine.” We went back and forth as you could imagine. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Drastic it wasn’t, but it was enough for a guy who installs tires and wheels all day everyday to say these weren’t good, at all!

    I finally spoke to a guy by the name of Justin who is the head of customer service. He 100% tried to create as many obstacles for me as possible. He said he wouldn’t pay for ANYTHING, ZERO! He was 100% NOT on my side in tone, or anything really. In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. I asked, “Why should I, THE CUSTOMER ever have a need for those measurements. I came to you to buy rims, not dick around with runout measurements. That’s the manufacturer’s job, not mine. Plus, you can visually see the wheels are out!” He didn’t care. He said, “you can’t tell anything from the video.” It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, “forget it… I’ll keep the wheels.” He went on to say that, “you know if those 3 wheels are out of round, you should go by a lotto ticket. I’ve been selling wheels for 15yrs and that stuff just doesn’t happen. CAD machines don’t make errors.” I said – “oh sure they do…. when people put the wrong numbers in!” He simply kept a steady forceful vocal tone and told me “every shop can give you runout numbers.” I said, “I’ll get you the runout, but YOU are paying for the mechanic to run the wheels on the machine.” Justin, “no I’m not.”

    It was at that point l I remembered something the mechanic said. “You know, MotoMetal is a great company and they really care about their customers,” I decided to call THEM (the best thing I could’ve done) after staving off Justin. The (MotoMetal)phone rang in Cali. I spoke with a man named Arturo. I eventually got transferred to a “supervisor” (who I’ll name later) who assured me he can get things done. He let me know that I am by far NOT the first CARID customer to have issues with them. I finally …FINALLY felt someone was on my side. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. However, I had to call Justin in order to sort the details out. Justin was a mono-tone prick to me. Like a man-child who got told by higher-ups to “make this happen.” He said that he’s send me labels for shipping, charge my card an additional $600 (in order to get the new wheels started) and remove the charge once the defective ones were received. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. FCK this guy!

    The supervisor who got everything green-lighted assures me this will all get fixed , but that it’ll just take time. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) ). Indeed and finally, they are paying.

    CARID is such an entire sh*t show.

    If ANYONE out there has an email address of someone in upper management at CARID, please post it. I think management should at least know what is going on.

    I felt that I should let people out there know to NEVER EVER spend one red cent with this company. There’s always a chance things can go wrong and if they do, good luck. If I never thought to call MotoMetal themselves, this would all be on me.

    + PROS: I'M THROUGH WITH THEM
    - CONS: WAY TOO MANY TO LIST
    Helpful(2) Unhelpful(0)You have already voted this
  6. 2.15
    Is Carid Legit & Safe?
    50
    Is Carid Reliable?
    0
    Carid Guarantee
    30
    Carid Prices
    60
    Carid Hidden Fees
    100
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    100
    Carid Help & Support
    10

    Avoid company at all costs. Ordered a set of rims for a new car . Salesman said he would throw in tpms in for free. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Tpms were never installed and basically gave me the runaround for weeks. I now have to buy and pay someone to install them. Also price changes after purchase on tires.

    + PROS: Website nice. Interactive with wheel design.
    - CONS: Many companies out there . Dont bother with these guys.
    Helpful(1) Unhelpful(0)You have already voted this
  7. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. were a business and its a customers vehicle part.

    Friday nothing call them up. oh were putting it in the box right now and you will have it sat or Monday. Monday nothing. called again.

    we shipped it out and you will have it on 1/17. my customer is pissed, i could have had it from other suppliers for Monday guaranteed. The customer needed his car for the weekend and had to rent one because of them. we have a ticked off customer.

    there excuse is the shipping times are just a estimate. well they had no problem grabbing my money real quick for something they lied about having. they say i wont get a refund until i ship the part back to them. i want this payment stopped, this company is a fraud.

    i buy over 400,000 in parts a year and thought i found a good source. boy was i misled.

  8. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered brake rotors for my daughter’s car
    The front ones fit but the back ones did not.
    It’s been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out.
    Low class low effort low expectations. These guys are absolutely clowns with a computer

    - CONS: They cant even get an order correctly
    Helpful(0) Unhelpful(0)You have already voted this
  9. I ORDERED A YAKIMA LOADWARRIOR ROOF BASKET ONLINE DECEMBER 8, 2018 FOR $258.85 WITH A 24 HOUR GUARANTEED DELIVERY. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. SO I GET A CALL FROM THE BACK ORDER DEPARTMENT DECEMBER 12, 2018 SAYING THAT MY ORDER IS OUT OF STOCK AND ON BACK ORDER. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. THE NEXT DAY (TODAY) I GET A E-MAIL THAT MY ORDER HAS BEEN CANCELLED ? I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DON’T WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. I WILL UPDATE RESULTS WHEN THEY HAPPEN ?

  10. 5
    Is Carid Legit & Safe?
    100
    Is Carid Reliable?
    100
    Carid Guarantee
    100
    Carid Prices
    100
    Carid Hidden Fees
    100
    Carid Shipping Cost
    100
    Carid Shipping Delivery
    100
    Carid Help & Support
    100

    I had great experience buying from this company. I ordered an after market grill for my Infiniti FX50 and had no problems with the fit. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. I’m totally satisfied with the service I’ve received so far.

    + PROS: good prices, selection
    - CONS: none so far
    Helpful(0) Unhelpful(1)You have already voted this
  11. 2.25
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    20
    Carid Guarantee
    20
    Carid Prices
    80
    Carid Hidden Fees
    80
    Carid Shipping Cost
    80
    Carid Shipping Delivery
    40
    Carid Help & Support
    20

    I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. CARid’s website noted that that system would lower a vehicle between 0″ to -3″. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturer’s instructions, I found the Megan system lowed the front approximately 1-1/8″. I contacted Customer Service and sent images of the installation. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. A representative of Megan told me that the coil overs manufactured for my vehicle would lower it approx. 1.2″ NOT the 0″ on CARid’d web-site. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didn’t lower my vehicle. She simply stopped returning my calls. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. These items allowed correct alignment to be achieved. I have copies of all e-mails, documentation images and invoices. I would not recommend this company.

    Helpful(1) Unhelpful(0)You have already voted this
  12. 1.15
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    10
    Carid Guarantee
    0
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    40
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    Don’t be fooled by their flashy website, online chat, etc. Recommend you do not do business with this company.
    Initially, I believed the salesperson was very helpful. I wanted to order 17×9 wheels and tires for my wife’s brand new Jeep. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. He told me the same wheels were available in 20×10 with a -24 offset. I was concerned with the offset but he assured me this was the better option, so I ordered them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. Not his fault, but was he being helpful or just upselling me on the more expensive 20″ option?
    The salesperson told me it would take about 2 weeks to deliver. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. The website also indicated the estimated ship date was 14SEP18.
    On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I asked what the ETA was and they could not give me an answer, only “you’ll get a tracking number when they ship, ok”.
    On 24SEP I called again and asked for the status of my order. Still waiting for the sensors. Still can’t tell me how long. “We’ll email you tracking information when they ship, ok”. No, it is not ok! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. I asked to speak to a supervisor, was told there were none but to hold on. After some time, the salesperson came back and told me my tires and wheels would ship the next day. Really? How did things change that quickly?
    Well, of course, they did not ship. I understand their policy is they won’t cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. They also don’t have to deal with my wife who is livid that her Jeep is not done!
    Shame on me for not researching the company before purchase. With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. I just want to quickly receive a full refund and be done with them.

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  13. 0.35
    Is Carid Legit & Safe?
    0
    Is Carid Reliable?
    0
    Carid Guarantee
    0
    Carid Prices
    20
    Carid Hidden Fees
    0
    Carid Shipping Cost
    20
    Carid Shipping Delivery
    20
    Carid Help & Support
    0

    They sold me a part that failed a 3 months later. I have receipts from the mechanic showing it being installed, then failed and then replaced. Customer support will not accept the fact that it failed. Will not accept a return. Will not refund my money. Each email that they send.. they request new information that they didn’t ask before. They know they are dragging this out. Now I know I was ripped off by them.

    + PROS: Nice web page.
    - CONS: Horrible customer support. HOOORRIIBLLE
    Helpful(2) Unhelpful(0)You have already voted this
  14. 2.15
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    20
    Carid Guarantee
    70
    Carid Prices
    60
    Carid Hidden Fees
    90
    Carid Shipping Cost
    50
    Carid Shipping Delivery
    20
    Carid Help & Support
    20

    TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still
    different P/N on shipping documents. I took pics of all items & sent to them for return. After they received WRONG part, they still say it was the same as pic in ad. TOTALLY DIFFERENT STYLE! Had to settle for a full refund after 11 weeks of
    hassle.

    Helpful(0) Unhelpful(0)You have already voted this
  15. Carid is the worst company I have ever dealt with. I bought Raybestos Rotors for my truck and one was bad from the start. I called Carid and attempted everything to get another rotor but they wouldn’t do anything unless I took it to a mechanic to have them say it was bad. I do my own work, like most people who deal with Carid, and I’m not willing to pay a mechanic to tell me what I already know. Carid “NON SUPPORT” gave me the number for Raybestos of 1 800 729-7763 and I left several messages with no returned calls. I also left messages for Raybestos at 812 564-4421 before calling Carid again. This time I was asked to send a copy of my receipt for new tires, front end alignment and other parts I had put on just prior to the brake rotors. I emailed Erica .aa on June 22, 2018 and have never heard a word about it. My original complaint was a vibration coming from the left front rotor. As of August 24, 2018, the wheel bearing that came installed in the rotor, is making a clanking noise when making a turn and this rotor will have to be replaced. It was bad from the start and has now progressed to a dangerous situation. Don’t trust Carid with the lives of your family. Buy your parts from a trustworthy parts supplier and spread the word. I will be telling everyone I can about Carid. UPDATE: AFTER GETTING A RESPONSE TO MY REVIEW ON TRUSTPILOT, I SENT MY INFORMATION TO CARID AGAIN. I RECEIVED A RETURN EMAIL WITH NO MESSAGE AND NO SUBJECT LINE AND NO HELPFUL ANYTHING. THE SCAM CONTINUES. WHEN SOMEONE LEAVES A BAD REVIEW, THEY RESPOND WITH A PUBLIC MESSAGE THAT INDICATES THEY WANT TO SOLVE THE PROBLEM. THIS MAKE PEOPLE THINK THEY ARE CONCERNED WITH THE REVIEW BUT IN REALITY, IT’S MOST LIKELY A COMPUTER GENERATED RESPONSE. DON’T TRUST CARID.

  16. It took over 10 days to receive my headlights which were round. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. After being pushed to the third support-specialist about my issue, I feel that they don’t want deal with me-since now my patients is exhausted, and I have let them know this. You cant fit a round peg into a square hole. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. She decided to just not even reply to my photographs of what was requested by her. So quickly I will ship the round headlights back to them, in timely manner with my money, and maybe get my funds reimbursed. This is a first for me when dealing with online purchasing. I guess that my issue is no big deal to them.

  17. 1.1
    Is Carid Legit & Safe?
    20
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    60
    Carid Hidden Fees
    60
    Carid Shipping Cost
    0
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    The Goodmark products they offer are lacking in quality. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. No reasonable resolution with CARiD. Buyer Beware would apply.

    + PROS: Very professional staff.
    - CONS: They are lacking in reasonable resolution protocal and appear to care less for client retention.
    Helpful(0) Unhelpful(0)You have already voted this
  18. 0.5
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
    Carid Prices
    10
    Carid Hidden Fees
    10
    Carid Shipping Cost
    10
    Carid Shipping Delivery
    10
    Carid Help & Support
    10

    I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. Then after I provided they said they still would not refund. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to “make it work.” They gave me a refund of $50 on a $400 order. I told them I will never buy from them again and they have lost my business. Worst customer service experience I have ever had

    Helpful(1) Unhelpful(0)You have already voted this
  19. 1.15
    Is Carid Legit & Safe?
    10
    Is Carid Reliable?
    10
    Carid Guarantee
    10
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    I ordered a grille they said would fit ses Focus but it is completely wrong. They were very rude when I called acted like didn’t know difference between Focus s se or ses

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