This is a complete SCAMMMMM!!! I made one purchase, the money was deducted and its been 35 days. No item and no refund. I have been fighting with the seller, not sure why b/c they admitted twice that they haven’t shipped it and that they would refund my account but still nothing. I am taking this to my bank and opening a dispute charge. This is crazy, they don’t ship on time. (time to ship according to them and there system before purchasing was 14 days with 3-5 shipping, which i paid for fast shipping.) They didn’t meet the deadline and i had to buy something else so i ask them to refund my money. The seller said they would twice and still nothing. I am having to dispute it with DHgate and my bank. Terrible website and company.

Where do I start? I would highly recommend that you do not purchase anything from DHgate and absolutely never use the seller @Frank168. I bought a custom prom dress a month before prom, and when the dress arrived, it did not look like the picture. The color, style, and length were totally wrong. I contacted the seller and advised of the issue. They did not want to do anything, so I contacted DHgate Customer Service. The prom was in 3 weeks, so I wanted a refund for me a buy another dress. The seller told customer care to advise me to close the dispute, keep the poorly made dress and they would provide me a refund. I did not believe them and continued the dispute. I tried to return the dress, which would have cost an additional $50 through the delivery service they wanted me to use. I advised that I did not have the money to return the dress. I contacted the seller and asked if I drop the dispute will you honor your first offer and refund me my money. The seller said yes. I did as they instructed, and then they said no, you must return the dress and we will not reimburse for shipping. I contacted DHgate and asked for help. I have provided numerous messages between the seller and I and have proven that the seller has been and continued to lie to me. They have broken so many promises, including their main one (100% Satisfaction Guaranteed). After weeks of emails and back and forth, DHgate tells me that I should not have canceled the dispute because the seller now has my money, and they can’t do anything (the seller know this clause, but I did not) more deception. Even though DHgate has told me over 10 times that I would get my refund and so has the seller, the seller is unfair and difficult to work with. The seller also promised to refund me if I gave them 5-stars, I couldn’t do that knowing the horrible ordeal I am going through with this seller. This has been the worst online experience I have ever gone through, and I advise you not to use this seller or DHGATE- I did not make it to prom, as I used all of my prom dress money on this dress. The seller or DHGATE does not CARE. Wish has the same products and fantastic customer service. They pride them self on keeping their customers happy and stand by their GUARANTEES. If I could add pics I would.

If all you want is cheap merchandise and are willing to accept frustrating service after the sale, zero technical support, long waits for shipping- and are willing to risk inferior products and/or copies/clones, then you might find a bargain here. But… BUYER BEWARE (here’s my shopping experience):

Transaction #1: I bought from a DH seller called “Paxseller” what I suspected was a clone/copy widget for about 1/3 the cost of the real US made item. It came well packaged, felt substantial and you couldn’t tell by looking that it was a clone (even the trademarked logo was identical). But after a few uses we found its performance was unacceptable and probably was defective. So we asked the seller (through DHGate’s messaging portal) for a refund which they agreed to of 30%. But, since DHGate’s order was now closed, credit back to my card through DHGate was not possible, so the seller prompted me for our PayPal account where they posted the refund. Then a couple weeks later, the widget completely died. I contacted the seller again and eventually they agreed to refund the remaining balance (70%)- but insisted I leave them a 5 star review. They did not ask for the defective clone to be shipped back (to China I presume). So I thought this was all settled until some 6 months later a new charge for “merchandise” equal to 70% of the original sale showed up in our PayPal account from, you guessed it, Paxseller. I contacted them again to dispute the fraud charge and they admitted their “error”, however now 3 months later, even with my constant badgering, they still have not refunded their 70% mistake. I call this fraud, so I contacted DHGate service four times now via their online chat and messaging, who basically said they can do nothing because my order was “closed” last year, or they do not respond at all. They won’t even allow me to downgrade my prior review for this seller on their site.

Transaction #2: I bought a $10 widget for my PC but the software that came with it had nothing to do with the hardware, thus with no drivers it is useless. After several messages to the seller, who could not understand what I was saying or just couldn’t deal with supporting what they are selling, I managed to get a $3 refund (and by then just glad to get the fiasco over with).

DHGate does business with and thereby condones shady sellers, and apparently DHGate values them more than their customers. IF you’re still willing to risk doing business on DHGate, never give their seller your personal account info.