DHgate Reviews 2019

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Is DHGate Safe,
Legit & a Reliable Website Today?

6.9 Total Score
15 reviews
Summary

Overall, DHgate.com is a good e-commerce website offering a myriad of products directly from factory sellers. The site has a slight learning curve, but many of these inconveniences are not unique to DHgate.com but are problems that you will always have to deal with when ordering items from overseas, such as slow shipping times or quality control issues. Despite some minor drawbacks, DHgate.com is a very powerful tool for both casual consumers and online sellers looking to source products directly from China.

6.9Expert Score
Is DHgate Legit & Safe?
6
Is DHgate Reliable?
6.5
DHgate.com Guarantee
8
DHgate.com Prices
7.5
DHgate.com Hidden Fees
9
DHgate.com Shipping Cost
7.5
DHgate.com Shipping Delivery
5
DHgate.com Help & Support
6
3.7User's score
Is DHgate Legit & Safe?
3.5
Is DHgate Reliable?
3.2
DHgate.com Guarantee
2.4
DHgate.com Prices
5.2
DHgate.com Hidden Fees
4.3
DHgate.com Shipping Cost
5.8
DHgate.com Shipping Delivery
3.1
DHgate.com Help & Support
2.7
Add your review  |  Read reviews and comments

Pros: DHgate Review

Made in China for home use?

Then you’ll probably find it at DHGate.

It’s easy to send a message to sellers about an item you’re interested in, and they are often quick to reply—as they are often factory owners or direct sellers.

Another good point is the escrow service which protects your money and prevents scams.

  • 100% Guarantee
  • Easy To Order
  • Secure Payment
  • VIP Club
  • Track Your Order
  • Local Return Shipping

Cons: DHgate Review

Some items, such as electronics or fashion accessories, are so popular that the market is saturated with thousands of sellers offering those goods. This can make it difficult to narrow down the number of sellers you want to deal with.

Many of these sellers also use the same stock pictures, making it even more difficult to discern the difference between them or the quality of their items. Due to this, and because many of the items that look the same may actually come from different factories, the item quality can be hit-and-miss.

It is highly advised to purchase from the sellers with high ratings.

Since the items ship from China, delivery can sometimes be quite slow often taking weeks or even over a month.

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Please leave your DHGate review, feedback, or comments below. Thank you!

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37 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.55
    Is DHgate Legit & Safe?
    0
    Is DHgate Reliable?
    0
    DHgate.com Guarantee
    0
    DHgate.com Prices
    0
    DHgate.com Hidden Fees
    0
    DHgate.com Shipping Cost
    90
    DHgate.com Shipping Delivery
    0
    DHgate.com Help & Support
    0

    You may receive SOME cheap things that you have ordered. Its a chance you will be taking honestly, I received some of my boots but I didn’t receive some. I also did not receive plenty of other items. When I tried to contact the sellers , It says the seller is not valid or no longer for some of the sellers . Customer service is really BADDDDDDDD.

    Helpful(0) Unhelpful(0)You have already voted this
  2. I just placed an order 5 days ago and I don’t expect it for a couple weeks more, But in reading the reviews, I think this company is facing the same many problems that Amazon is and that is that they sell so many other companies’ products it is almost impossible for them to keep testing samples so they know the quality is good and the devices actually do what they are advertised as being able to d, I have had to refund or just keep and get refunds for about 50% of the about 20 0rders I have placed with Amazon.

  3. 2.15
    Is DHgate Legit & Safe?
    60
    Is DHgate Reliable?
    20
    DHgate.com Guarantee
    10
    DHgate.com Prices
    100
    DHgate.com Hidden Fees
    80
    DHgate.com Shipping Cost
    60
    DHgate.com Shipping Delivery
    20
    DHgate.com Help & Support
    0

    If all you want is cheap merchandise and are willing to accept frustrating service after the sale, zero technical support, long waits for shipping- and are willing to risk inferior products and/or copies/clones, then you might find a bargain here. But… BUYER BEWARE (here’s my shopping experience):

    Transaction #1: I bought from a DH seller called “Paxseller” what I suspected was a clone/copy widget for about 1/3 the cost of the real US made item. It came well packaged, felt substantial and you couldn’t tell by looking that it was a clone (even the trademarked logo was identical). But after a few uses we found its performance was unacceptable and probably was defective. So we asked the seller (through DHGate’s messaging portal) for a refund which they agreed to of 30%. But, since DHGate’s order was now closed, credit back to my card through DHGate was not possible, so the seller prompted me for our PayPal account where they posted the refund. Then a couple weeks later, the widget completely died. I contacted the seller again and eventually they agreed to refund the remaining balance (70%)- but insisted I leave them a 5 star review. They did not ask for the defective clone to be shipped back (to China I presume). So I thought this was all settled until some 6 months later a new charge for “merchandise” equal to 70% of the original sale showed up in our PayPal account from, you guessed it, Paxseller. I contacted them again to dispute the fraud charge and they admitted their “error”, however now 3 months later, even with my constant badgering, they still have not refunded their 70% mistake. I call this fraud, so I contacted DHGate service four times now via their online chat and messaging, who basically said they can do nothing because my order was “closed” last year, or they do not respond at all. They won’t even allow me to downgrade my prior review for this seller on their site.

    Transaction #2: I bought a $10 widget for my PC but the software that came with it had nothing to do with the hardware, thus with no drivers it is useless. After several messages to the seller, who could not understand what I was saying or just couldn’t deal with supporting what they are selling, I managed to get a $3 refund (and by then just glad to get the fiasco over with).

    DHGate does business with and thereby condones shady sellers, and apparently DHGate values them more than their customers. IF you’re still willing to risk doing business on DHGate, never give their seller your personal account info.

    + PROS: Cheap
    - CONS: Bad Service and Bad Sellers
    Helpful(0) Unhelpful(0)You have already voted this
  4. 0.3
    Is DHgate Legit & Safe?
    10
    Is DHgate Reliable?
    10
    DHgate.com Guarantee
    0
    DHgate.com Prices
    10
    DHgate.com Hidden Fees
    0
    DHgate.com Shipping Cost
    0
    DHgate.com Shipping Delivery
    10
    DHgate.com Help & Support
    10

    Beware I got junk !! I bought lv inspired bags that looked great ion the website but when I received them the quality could be no poorer ! And want to return and refund and they are just pushing my request actually trying to leave me with this junk! All I want is to return and refund !! There customer service just keeps jerking me around ! Sad way to do business DHgate! So buyers beware this could be you😔

    - CONS: Poor quality !!! Bad customer service ! And once you buy and you are unhappy cause there produce is poor, they are giving me s very hard time for a refund ! All I want is to return this junk and get my money back🤨 DHgate horrible never again! Buyers beware
    Helpful(0) Unhelpful(0)You have already voted this
  5. 0.5
    Is DHgate Legit & Safe?
    10
    Is DHgate Reliable?
    10
    DHgate.com Guarantee
    10
    DHgate.com Prices
    10
    DHgate.com Hidden Fees
    10
    DHgate.com Shipping Cost
    10
    DHgate.com Shipping Delivery
    10
    DHgate.com Help & Support
    10

    what a bunch of fraudsters. NEVER BUY FROM CHINA.
    I bought a wedding dress that was nothing like the photograph, trying to get a refund was interesting. apparently they don’t have to so I would never use them again

    Helpful(0) Unhelpful(0)You have already voted this
  6. 1.6
    Is DHgate Legit & Safe?
    10
    Is DHgate Reliable?
    10
    DHgate.com Guarantee
    10
    DHgate.com Prices
    10
    DHgate.com Hidden Fees
    100
    DHgate.com Shipping Cost
    100
    DHgate.com Shipping Delivery
    10
    DHgate.com Help & Support
    10

    This is a complete SCAMMMMM!!! I made one purchase, the money was deducted and its been 35 days. No item and no refund. I have been fighting with the seller, not sure why b/c they admitted twice that they haven’t shipped it and that they would refund my account but still nothing. I am taking this to my bank and opening a dispute charge. This is crazy, they don’t ship on time. (time to ship according to them and there system before purchasing was 14 days with 3-5 shipping, which i paid for fast shipping.) They didn’t meet the deadline and i had to buy something else so i ask them to refund my money. The seller said they would twice and still nothing. I am having to dispute it with DHgate and my bank. Terrible website and company.

    + PROS: there is nothing good.
    - CONS: You have to stay on top of them, bad bad communication and you run the change of paying and not getting anything in return. Not even a dirty rage.
    Helpful(0) Unhelpful(0)You have already voted this
  7. 0.15
    Is DHgate Legit & Safe?
    0
    Is DHgate Reliable?
    0
    DHgate.com Guarantee
    0
    DHgate.com Prices
    30
    DHgate.com Hidden Fees
    0
    DHgate.com Shipping Cost
    0
    DHgate.com Shipping Delivery
    0
    DHgate.com Help & Support
    0

    I ONLY WISH I HAD READ THE REVIEWS BEFORE I PURCHASED 3 PAIRS OF SHOES. RUN RUN RUN THE SHOES WERE SAME “MANUFACTURER” DIFFERENT SELLER’S AND PROBLEMS WITH BOTH ALL 3 PAIR OF SHOES. ONE PAIR THE TWO SHOES WERE DIFFERENT FROM ONE ANOTHER MIS STITCHED A GOOD HALF INCH BETWEEN THE TWO LEFT AND RIGHT AND PAINFUL ON THE RIGHT FOOT. I HAVE A REAL – NOT A SECOND KNOCK OFF TO COMPARE TOO AND THESE ARE CLEARLY NOT MANUFACTURER FIRST SHOES. THE DIFFERENCES ARE IN EVERY WAY. MATERIAL, DESIGN, FALLING APART BEFORE THEY WERE WORN-ALL 3 SHOES WERE FALLING APART PRIOR TO EVEN TRYING ON. 1 PAIR WAS CLEARLY A SIZE SMALLER THAN THE OTHER TWO…. MARKED AS THE SAME SIZE-PHOTOGRAPHED SHOWING THE MIS SIZING, THE MIS STITCHING THE PIECES FALLING OFF THE SHOES. THEY CLAIM WE CAME TO AN AGREEMENT STATING THE SELLER WILL PAY FOR THE RETURN THEN NEVER PROVIDED RETURN LABLE INSTRUCTIONS AND NOW FIND OUT THEY WILL REIMBURSE-RIGHT LIKE IM SURE THAT WILL HAPPEN. I AM NOT PAYING OR GETTING RIPPED OFF ANY MORE THAN WHAT I ALREADY HAVE BEEN TO GIVE THEM MORE MONEY. THIS IS A SCAM DO NOT BUY FROM THEM.

    Helpful(1) Unhelpful(0)You have already voted this
  8. Don’t do it. If it’s cheaply made or does not fit your stuck. They don’t believe in refunds. They say the do but believe me they don’t. Go to pissedoff.com there are so many bad reviews about them I wish I had seen them prior. Buy local and tell your friends and family stay away from them. Bad news

  9. Don’t order a wedding gown from them, buy local you can work with them locally, this company will screw you, and make the best day of your life the worse day in your life.
    They are corrupt, believe me they broke my heart for $111.31. No refunds even though they say it. Make it impossible to even talk to someone. Buy local good luck

  10. The good reviews are from their own People. Don’t let them make a fool out of you. Please pass it on to everyone you know both in the U.S. and overseas.
    My friends in United Kingdom and New Zealand are passing it on to all they know. I am upset that they take from you and after that your on your own. This is not a good company with inferior product. Please pass this on to everyone you know, so we help others

    • They are the worse and after you question them they cut you off. They don’t care they already have your money. Buy local this way you can talk to a human being rather then “tang tang” that is their computer who also is programmed to put you off. Bad news
      Don’t use them, pass it on to all websites so we can annihilate them.

  11. I found them to be the most un- ethical company I have ever dealt with. Buying is no problem. They take your money easily, but if you don’t like the garment or item and want to return it, forget about it. They have no “live chat” it’s all computerized. They put you off over and over. Then give them a bad review and they scam you by saying change your review and we will refund you. So you take it off and the freeze your account and no one speaks to your questions. I am on fixed income “71”
    My grand daughter who is in the military was getting married, I saw this pant suit and thought “good deal”. It was poorly made and did not fit (according to their size chart) I said I would return it please give me a refund so I can purchase something for her wedding. I was ignored, and the end result was a borrowed outfit, which devastated me.
    I have denounced this company at every media site I can, and will continue until my death. I don’t want another grand mother to feel the hurt in my heart that I felt. I would ask you all do the same, I learned to buy local, no more China for me.

  12. DO NOT BUY FROM DHGATE (particularly ‘hoeasy’). Item never arrived and trying to get my money back is a nightmare

  13. 0.4
    Is DHgate Legit & Safe?
    10
    Is DHgate Reliable?
    10
    DHgate.com Guarantee
    10
    DHgate.com Prices
    10
    DHgate.com Hidden Fees
    10
    DHgate.com Shipping Cost
    0
    DHgate.com Shipping Delivery
    10
    DHgate.com Help & Support
    10

    DHgate is a front for fraud. Faked capacity memory sticks. Do not trust anything from this site.

    Helpful(2) Unhelpful(0)You have already voted this
  14. 1.25
    Is DHgate Legit & Safe?
    10
    Is DHgate Reliable?
    40
    DHgate.com Guarantee
    10
    DHgate.com Prices
    60
    DHgate.com Hidden Fees
    0
    DHgate.com Shipping Cost
    40
    DHgate.com Shipping Delivery
    40
    DHgate.com Help & Support
    0

    Where do I start? I would highly recommend that you do not purchase anything from DHgate and absolutely never use the seller @Frank168. I bought a custom prom dress a month before prom, and when the dress arrived, it did not look like the picture. The color, style, and length were totally wrong. I contacted the seller and advised of the issue. They did not want to do anything, so I contacted DHgate Customer Service. The prom was in 3 weeks, so I wanted a refund for me a buy another dress. The seller told customer care to advise me to close the dispute, keep the poorly made dress and they would provide me a refund. I did not believe them and continued the dispute. I tried to return the dress, which would have cost an additional $50 through the delivery service they wanted me to use. I advised that I did not have the money to return the dress. I contacted the seller and asked if I drop the dispute will you honor your first offer and refund me my money. The seller said yes. I did as they instructed, and then they said no, you must return the dress and we will not reimburse for shipping. I contacted DHgate and asked for help. I have provided numerous messages between the seller and I and have proven that the seller has been and continued to lie to me. They have broken so many promises, including their main one (100% Satisfaction Guaranteed). After weeks of emails and back and forth, DHgate tells me that I should not have canceled the dispute because the seller now has my money, and they can’t do anything (the seller know this clause, but I did not) more deception. Even though DHgate has told me over 10 times that I would get my refund and so has the seller, the seller is unfair and difficult to work with. The seller also promised to refund me if I gave them 5-stars, I couldn’t do that knowing the horrible ordeal I am going through with this seller. This has been the worst online experience I have ever gone through, and I advise you not to use this seller or DHGATE- I did not make it to prom, as I used all of my prom dress money on this dress. The seller or DHGATE does not CARE. Wish has the same products and fantastic customer service. They pride them self on keeping their customers happy and stand by their GUARANTEES. If I could add pics I would.

    Helpful(1) Unhelpful(0)You have already voted this
  15. SCAM SCAM SCAM

    I asked for a refund before my item shipped. Needed it for an event 1 month from when I ordered. Wasn’t until after I complained that it shipped. Quality was absolutely not what was advertised. Too expensive to return – lesson learned!!!

  16. 1.3
    Is DHgate Legit & Safe?
    0
    Is DHgate Reliable?
    0
    DHgate.com Guarantee
    0
    DHgate.com Prices
    10
    DHgate.com Hidden Fees
    100
    DHgate.com Shipping Cost
    100
    DHgate.com Shipping Delivery
    0
    DHgate.com Help & Support
    0

    SCAM ALERT!! THERE IS A REASON YOUR NORTH AMERICAN CREDIT CARD WONT PROCESS TRANSACTIONS ON DHGATE.com!!

    I complained on Facebook — and found that 10 or 15 OF MY FRIENDS WERE SCAMMED BY DHGATE, too.

    I returned a garment that was both very expensive and very poor quality. The cost of shipping to China from North America was over $100, just over half the price of the garment. I contacted the seller, who was to pay for the return shipping, as well as DHgate to confirm that I should indeed return the item when the shipping costs were so unreasonable and the wholesale cost of the garment was probably only $5 or $6 dollars (retail $180). The seller offered me a crappy sweater in exchange for not returning the item — but since I did not need 2 unwearable items, I declined.

    DHgate promised that I would be reimbursed the shipping costs I was promised. I have complained about 10 times; DHgate only IGNORES ME, or gives me the RUNAROUND. They asked me to email a picture of the shipping label and receipt, which I have emailed no less than 5 times. They do not intend to reimburse me for shipping.

    It seems DHgate provides a false sense of security and customer service to gain business.

    + PROS: NONE
    - CONS: SCAM. BAD PRODUCT / STEAL YOUR MONEY
    Helpful(2) Unhelpful(0)You have already voted this
  17. 5
    Is DHgate Legit & Safe?
    100
    Is DHgate Reliable?
    100
    DHgate.com Guarantee
    100
    DHgate.com Prices
    100
    DHgate.com Hidden Fees
    100
    DHgate.com Shipping Cost
    100
    DHgate.com Shipping Delivery
    100
    DHgate.com Help & Support
    100

    I like the products received from DHgate

    + PROS: Very good service
    Helpful(7) Unhelpful(6)You have already voted this
  18. 2.1
    Is DHgate Legit & Safe?
    60
    Is DHgate Reliable?
    60
    DHgate.com Guarantee
    0
    DHgate.com Prices
    100
    DHgate.com Hidden Fees
    0
    DHgate.com Shipping Cost
    80
    DHgate.com Shipping Delivery
    20
    DHgate.com Help & Support
    20

    Like any other site check the sellers feedback and even then you don’t know what type of seller you’ll end up with.

    I’ve only found two decent sellers there out of about 6 items I’ve ordered. One never arrived, two were misrepresented in terms of quality but are still usable, two more were immediately tossed in a pile for local donations and only one item is pretty decent for the price and beyond usable. Wore it to work twice and got lots of compliments. I wouldn’t order sneakers there again period.

    I had to open my first dispute last week because an order I placed back on September 17th, 2016 never arrived. It had a delivery window of 6-23 days. The dispute received no response from anyone at DHGate and after the site would not allow me to upload evidence of non delivery (not sure why I had to do this when the seller posted the images of a package that left a sorting center in China and has never updated since) in any format that they requested I called American Express.

    I would not recommend using the site with any method of payment that can’t be disputed outside of DHGate if something goes wrong because it will and it appears that they’re too busy responding to negative reviews outside of DHGate to actually worry about the people whose money they already have in an escrow.

    The site is purposely set up so that the average online user cannot easily figure out how to open a dispute and request a refund, not that you may get that regardless. I’m what you would call a power user and work in the capacity of digital design and application development for various sites etc and have done so for 19yrs and I could not easily figure out how to open my first dispute. Good luck to those that are beginners or intermediate level users.

    I have two more items I am ordering from the seller where the clothes came very usable but after they arrive and the decision is made from the current dispute by my CCC I am deleting my account. I don’t order anything on their sister site, Aliexpress except for products for my store which finding the seller was a good send because she is not like your typical Chinese seller at all who does not care about anything except your money.

    Can’t recommend DHGate.

    Helpful(5) Unhelpful(0)You have already voted this
    • Hi Steve,

      We are sorry to hear about your experience. If you are still encountering issues with your orders, please provide the order numbers so that we can check the order details and see what we can do to resolve the issues.

      We are not tolerating sellers who are not complying to our terms and conditions and they are being punished once proven they have violated any of our policies. We strive hard to make our website a safe place for consumers to do business with.

      We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

      Regards,
      Sil
      Customer Service Center
      DHgate.com

  19. One of the worst sellers on DHgate is “honest-first”. They ignore all their promises/assurances and are extremely difficult to work with. Make that impossible to work with. Their on time shipping promise is a joke. When weeks later your package does not arrive, they tell you to ‘keep waiting’ it will be there in few days. For your trouble they will offer you an entire penny refund while you still do not have the order. DO NOT ACCEPT THIS as you will never receive your order. Don’t look to DHgate for resolution assistance. DHgate will only tell you to wait longer.

    Help other consumers on knowing which sellers to avoid by adding their names;
    “honest-first”

    • Well one should already know they’re in trouble if a seller or anyone feels the need to verbally or in written form project the word honest. Honesty is a result of characteristic actions that can only be given to someone by their peers or other adults, not a name that someone can apply to them self without raising suspicions in my book.

      A sellers feedback should tell me they’re honest, not the word honest being in their name. If anything I see that as a red flag.

  20. 1.05
    Is DHgate Legit & Safe?
    20
    Is DHgate Reliable?
    10
    DHgate.com Guarantee
    10
    DHgate.com Prices
    70
    DHgate.com Hidden Fees
    0
    DHgate.com Shipping Cost
    40
    DHgate.com Shipping Delivery
    10
    DHgate.com Help & Support
    10

    Not sure where this site gets their information, but they are clueless as to DHgate. 100% Guarantee? For who, the seller?

    DHgate tells the buyer when the complaint is escalated to keep waiting and does nothing to help you. The order was falsely shipped, never arrived and the seller thought a refund of ONE PENNY would be sufficient. Then DHgate tells you to keep waiting.

    You can track your order IF you get a legitimate tracking number, good luck with that. I’ve seen ‘tracking numbers’ that must have been made up.

    Ignore ALL promises made by the seller. This include satisfaction, on time shipping, refunds and top stock selection. DHgate will NOT help you remedy the problem.

    + PROS: Prices
    - CONS: Sellers who refuse to honor their promises. DHgate will NOT assist in bad purchases, despite their claims otherwise.
    Helpful(4) Unhelpful(1)You have already voted this
  21. I have contacted the seller twice about my order which hasn’t arrived ..no reply
    I then sent message to DHgate and it’s the same ..no. Reply
    I’m thinking dodgy site!
    I won’t be ordering from them again and will not recommend them to anyone

    • Hi,

      We are sorry to hear that you did not receive your order yet. We will help you on that. Please provide us your order number so that we can check the details and see what we can do to resolve the issue.

      We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

      Regards,
      Sil
      Customer Service Center
      DHgate.com

      • Your company is a joke. No one bothered to contact me back so that i can get my refund back for something you sent me thats too small. dispute order 244182790

  22. I ordered and paid for my orders on the 15th Oct. Today I received a email from dhgate saying my order was cancelled and no reason given. I checked my dhgate account and the status is stated ad items being processed. Can you guys tell me what’s going on. Are you are legit and if my order is cancelled how am I going to get my refund back ?

  23. Hi there!

    We are a legitimate company. You can visit our site’s help center for more information. If ever you have concerns, please feel free to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
    Or send email to: customer-support@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

  24. Hi All,

    This is from DHgate Customer Service. We are sorry to hear that you have occurred a bad purchasing experience from DHgate. Now we are trying to help you solve this problem. If you have any problem, please send email to: customer-support@DHgate.com After we receive your email, we will try our best to help you solve this issue in time.

    Best Regards,
    DHgate Customer Service Center

  25. 1.9
    Is DHgate.com Legit & Safe?
    40
    Is DHgate.com Reliable?
    10
    DHgate.com Guarantee
    10
    DHgate.com Prices
    70
    DHgate.com Hidden Fees
    50
    DHgate.com Shipping Cost
    50
    DHgate.com Shipping Delivery
    40
    DHgate.com Help & Support
    40

    DH Gate themselves are reputable, however they have some very seedy sellers that you never hear from no matter how many emails you send. I only buy through Alibaba now, much better complaint process and all sellers seem to be reputable. Very slow to refund monies, they get interest on the monies they hold.
    Alibaba refunds straight away, never had a problem.

    + PROS: D H Gate itself is reputable, just some of the sellers are bad, sell items they don't have and don't reply to emails. Found Alibaba much better, they screen their sellers.
    - CONS: As above Take money straight away, very slow to refund, Alibaba refunds immediately.
    Helpful(7) Unhelpful(0)You have already voted this
    • Hi John Harris,

      This is from DHgate customer service center. We’re trying our best to help you solve this issue in time. Will you please send the problem to the email: customer-support@DHgate.com

      After we received your problem, we will try our best to solve this issue in time.

      Best Regards,
      DHgate customer service center

  26. i just wanted to know how long is shipping?

    • Hi,

      The shipping time of the parcel will depend on the courier that you have selected to deliver the item. All the available couriers of an item as well as the corresponding cost and delivery time are indicated in the item page. Please check the courier that you prefer to use so that you will know the estimated delivery date.

      We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

      Regards,
      Sil
      Customer Service Center
      DHgate.com

  27. So far I’ve ordered a few pieces of clothing from them. I’m ok with continuing to order. I did receive one dress that looked nothing like the picture and the stitching came out before I got to wear it. I can repair that for cheap. Also I received a very cute pair of shoes, but the clasp was manufactured weirdly, but I figured out how to wear them. You get what you pay for, that’s for sure but you also get some items that aren’t so bad.

  28. Ordered my daughter’s prom dress. It was 3 different shades of red and had beading that was not in the description. It was an A-symetrical design with one shoulder. It fit okay except for the one shoulder. They only made the opening 6 inches and there was no stretch to it. She was unable to get it over her shoulder. I emailed the seller and sent 7 pictures as “evidence”. I was told it was made to a size 8 specifications at their factory and there was nothing they would do about it. I am now out $130. They refuse to answer anymore of my emails. I requested a refund through DHGate, but since the order was processed they refuse to do anything about it and directed me back to the seller. I don’t have a ton of money laying around to just throw it away. I can’t even re-sell it to anyone as-is. Thank goodness I was able to find another dress locally. Extremely disappointed!

  29. I’m looking into buying a wedding dress from DHgate. The same wedding dress at David’s bridal is $1500 and on the website it’s way cheaper. But I don’t want to spend and money for something that won’t come in or won’t be what I ordered. Any reviews on Wedding dresses

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