HQhair Reviews 2020

Save 20% off HQhair
HQhair Reviews 2020
HQhair Reviews 2020
Save 20% off HQhair

We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

Is HQhair Reliable, Safe & Legit?

4.4 Total Score
Review Summary

Overall, HQhair, started in 1999, has over 20 years of experience, and is a legit site that carries genuine hair products from top brands online.

After poring through HQhair.com and what they have to offer, I came away very impressed. They have several helpful links including, editor’s top picks, new in, offers, and a very helpful search bar on the homepage to help you find exactly what you are looking for.

Since they started in 1999, HQhair has grown considerably and now offers a wide range of products. I like the fact that they offer professional salon products, assuring the customer they are getting the best products on the market.

Customers can buy with confidence, knowing that HQhair has the knowledge and experience through ownership and operation of the HQhair salon, to deliver and provide premium products.

7.4Expert Score
Is HQhair Legit & Genuine Hair Products?
8
Is HQhair Reliable in 2020?
7.5
HQhair Guarantee
8.5
HQhair Prices
6.5
HQhair Hidden Fees
9
HQhair Shipping Cost
6
HQhair Shipping Delivery
6
HQhair Help & Support
7.5
1.4User's score
Is HQhair Legit & Genuine Hair Products?
1
Is HQhair Reliable in 2020?
1
HQhair Guarantee
1
HQhair Prices
1
HQhair Hidden Fees
1
HQhair Shipping Cost
2
HQhair Shipping Delivery
3.5
HQhair Help & Support
1
Add your review  |  Read reviews and comments

Pros: HQhair Reviews

Based in Eastgate Square in Chichester, HQhair has been providing salon services for almost 2 decades.

They only use premium products, and have industry professionals ready to provide only the best services to their clients.

The HQhair salon is only part of what HQhair has to offer.

At HQhair.com, they have some of the most popular and high-quality hair care products.

Customers continue to come back to HQhair because they know that they will always deliver a great product whether it is in the salon or on HQhair.com.

Their prices are quite reasonable, and products are shipped in a timely manner.

They offer free shipping on all orders in the UK which is awesome.

International Shipping is free to select countries, or a very small amount of £0.99, which is very reasonable.

hqhair.com reviews delivery shipping options US UK

Top Videos: HQhair Reviews

Introducing: The HQhair Beauty Bauble | #HQPartyInTheNude

Christmas is coming, so here at HQhair we're getting ready to party in the nude with the HQhair Beauty Bauble! The festive ball of joy is filled with five incredible ...

Unboxing The HQhair Beauty Bauble with Sophie Hannah Richardson | #HQPartyInTheNude

We took a quick break from our Christmas shoot to hand over the HQhair Beauty Bauble to Fashion & Beauty Blogger Sophie Hannah Richardson. The HQhair ...

HQhair Haul Review & LookFantastic | VOTE FOR ME!

NOW CLOSED* I'm a finalist in Lookfantastic's #thebeautyset competition to become a beauty ambassador and join their team! I would LOVE you to VOTE for ...

How To Create Ombre Lips | #HQBeautyHacks | HQhair

There's nothing we love more than creating a killer lip look, and at the moment we are totally diggin' Ombre Lips. Take a look at how to create Ombre Lips right ...

Cons: HQhair Reviews

Looking through the website HQHair.com, and researching the company, we must state some negatives.

There was the occasional customer who had issues with shipping/returns, but a customer service representative always replied to the customer, trying to assist and help in any way possible.

To me that shows the level of dedication and care that HQhair has for providing their customers with the best experience possible.

hqhair reviews 2020 return policy good

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Please leave your HQHair review, feedback, or comments below. Thank you!

2 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.9
    Is HQhair Legit & Genuine Hair Products?
    10
    Is HQhair Reliable in 2020?
    10
    HQhair Guarantee
    10
    HQhair Prices
    10
    HQhair Hidden Fees
    10
    HQhair Shipping Cost
    30
    HQhair Shipping Delivery
    60
    HQhair Help & Support
    10

    Beware when purchasing that HQ Hair is misrepresenting products on their site, I purchased a 95ml hair oil & was sent a 25ml sample. I informed them of mistake and after having to provide evidence to them to prove their own mistake (Amongst other things had to send them screenshots from their own website which they clearly have access to- why make the customer do this?) they have now stopped responding, has been 12 days since they said they would correct mistake and no response to my follow up message.

    I can only assume from this behaviour they are hoping I’ll give up as they were able to return messages within hours previously, so it’s not a staffing issue.

    Would not recommend, avoid as they are incompetent & have poor customer service at best, and at worst potentially fraudulent.

    - CONS: Wrong product supplied Very difficult to make refund/ returns requests- uses messaging system that looks like it’s from the 1990s. Company requests you to prove their mistake & even provide screenshots from their own site to them! Process is clearly designed to put people off pursuing complaints. When they do finally admit mistake hey them just stop responding and hope you go away. Not worth time and heartache of being ripped off then ignored. Also they screen reviews so any review that is critical of them doesn’t make their website, so don’t trust their reviews.
    Helpful(0) Unhelpful(0)You have already voted this
  2. 0.5
    Is HQhair Legit & Genuine Hair Products?
    10
    Is HQhair Reliable in 2020?
    10
    HQhair Guarantee
    10
    HQhair Prices
    10
    HQhair Hidden Fees
    10
    HQhair Shipping Cost
    10
    HQhair Shipping Delivery
    10
    HQhair Help & Support
    10

    BUYER BEWARE
    Ordered Olaplex Hair Products on 30/03/2020 – value £105.00.
    Ordered not received.
    Five requests for delivery or refund and still not resolved!
    Competed paperwork requested and sent five times – site will not allow the form to be attached as a download, despite there being this option? Posted form and letter too.
    Now taking court action – have checked other reviews and all say poor customer service and poor refund service – Im not sure I believe the positive reviews – think these are fake reviews, together with fake products!
    i think this may be a SCAM site, and/or fake products but I can’t be sure aa I have not received anything? No respectable company could take this long to deliver or refund, so I assume it is fake/scam! if you try them pay by credit card to enable you to be protected under consumer rights so your money may be safer than mine!

    + PROS: None
    - CONS: 1. Cannot be contacted via e-mail.2. Attachments are requested on the contact site, but documents cannot be downloaded no matter what they are - have tried everything - then even when you advise them there is no resolution to this so this is an avoidance/delay issue!3. The website 'messages' either repeat instructions on what you have already done, or find another issue - anything but resolve - again delay/avoidance tactics!4. The 'offers' do not work if they are good offers - this is a con that lots of people have complained about!5. No reliable company would make a customer wait 8 weeks for a delivery - and/or not have refunded by now!6. I assume this is a SCAM site and/or not genuine products.7. I am taking court action to recover my £105.00, as everything else has failed.8. The hassle of dealing with this company is not worth any discount - shameful!9. No customer service10. NO COMPLANTS contact on web-site - there will be a good reason for this!
    Helpful(1) Unhelpful(0)You have already voted this

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