Merlin Cycles Reviews 2018

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Merlin Cycles Reviews 2018
Merlin Cycles Reviews 2018
Save up to 50% off MerlinCycles

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

7.6 Total Score
6 reviews
Summary

Having said all these things in the Merlin Cycles review, we can say that this is indeed one of the best places to visit online if you are looking to purchase accessories for your bicycles. Whether you are looking for the right apparel for the activity or a new frame, then this is where you need to go. Just remember that upon sending a return back to MerlinCycles.com, you won't be compensated for your postage fees. This is important to know in order to avoid any issues.

7.6Expert Score
Is Merlin Cycles Legit & Safe?
8.5
Is Merlin Cycles Reliable?
8
Merlin Cycles Guarantee
9
Merlin Cycles Prices
6
Merlin Cycles Shipping Cost
4.5
Merlin Cycles Shipping Delivery
7
Merlin Cycles Help & Support
10
4.9User's score
Is Merlin Cycles Legit & Safe?
5.5
Is Merlin Cycles Reliable?
3.6
Merlin Cycles Guarantee
3.6
Merlin Cycles Prices
6.3
Merlin Cycles Shipping Cost
6.6
Merlin Cycles Shipping Delivery
4.5
Merlin Cycles Help & Support
4.3
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PROS: Merlin Cycles Reviews
People that are looking to purchase anything regarding bikes can check out the website MerlinCycles right now. This is because they offer a wide range of bike related products such as bikes, bicycle frames, wheels, tubes, wheels and even the necessary accessories for the activity. Their Sale section will feature several of the items that they have on a discounted price which is great because people can get items here for cheap. Why don’t you continue to read the Merlin Cycles review to find out more about them?

  • 30 Day Guarantee
  • Free Shipping Service
  • All Bike Products
  • Discount Page

CONS: Merlin Cycles Reviews
The only negative aspect that people have mentioned in their MerlinCycles.com review is that the website does not provide a refund for the postage cost that people have incurred to return products to them. This means that they won’t receive a full refund of all their expenses if they wish to bring back items to the company MerlinCycles.com. You will want to keep this in mind before you set out to buy from the online store right now.

  • You Pay Return Fee

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8 Comments
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  1. 4.85
    Is Merlin Cycles Legit & Safe?
    100
    Is Merlin Cycles Reliable?
    100
    Merlin Cycles Guarantee
    100
    Merlin Cycles Prices
    100
    Merlin Cycles Shipping Cost
    100
    Merlin Cycles Shipping Delivery
    100
    Merlin Cycles Help & Support
    80

    I think Merlin’s is great. Much better than the “new” Nashbar or Performance Bike.

    + PROS: Great prices, top brands, and fast shipping. Got the shoes, cleats, and pedals I ordered in 6 days. I don't consider that bad when it's coming from England. It takes 4 days for me to get a package from California! The products were top shelf and arrived in perfect condition. When I emailed to ask a question I got a reply in a little more than 24 hours. I don't think that's bad considering the time difference. I would recommend and use them again.
    - CONS: No so far.
    Helpful(0) Unhelpful(0)You have already voted this
  2. 0.4
    Is Merlin Cycles Legit & Safe?
    10
    Is Merlin Cycles Reliable?
    10
    Merlin Cycles Guarantee
    10
    Merlin Cycles Prices
    0
    Merlin Cycles Shipping Cost
    10
    Merlin Cycles Shipping Delivery
    10
    Merlin Cycles Help & Support
    10

    Terrible service & both Merlin Cycles & their forwarding service TrakPak will not take responsibility for their errors. On February 6th I bought two folding Tires. I paid for what was described as 5-7 day shipping. Same as I have used in the past. Merlin sent package to TrakPak their new forwarder who for some reason then re-addressed package to a different City & zip code. To make matter worse they then sent via Ocean Freight which will take 6-8 weeks to deliver. Last check of tracking shows it is on water & will arrive April 3rd 2019. Sadly it will of course arrive at a different city & then the postmaster will on that day return it via same ship method to Merlin Cycles. Merlin’s response to this is that I should contact the post office & fix it. Never do they seem to notice the elephant in the room…..That they charged me for delivery….That delivery was paid for 5-7 days & will take 2 months. I have contacted my bank & will reverse the charges. Merlin has lost this customer & hopefully others will be warned. I have bought from Merlin before no problem but they previously used Norsk Global to ship. Now they have changed to TrakPak beware even with TrakPak errors Merlins attitude it that it is not their problem to deliver what they have been paid for.

    Helpful(0) Unhelpful(0)You have already voted this
  3. 4.9
    Is Merlin Cycles Legit & Safe?
    100
    Is Merlin Cycles Reliable?
    100
    Merlin Cycles Guarantee
    100
    Merlin Cycles Prices
    100
    Merlin Cycles Shipping Cost
    100
    Merlin Cycles Shipping Delivery
    100
    Merlin Cycles Help & Support
    90

    I ordered from Merlin a pair of Fizi:k road shoes , which I could not find anywhere in my size in the US. Not only did their price blow away any other retailer, but the shipping was free. The shoes arrived within 7 working days. Would not hesitate to order again from Merlin.

    + PROS: Shipped exactly what I ordered in a timely manner.
    - CONS: None
    Helpful(0) Unhelpful(0)You have already voted this
  4. 1.7
    Is Merlin Cycles Legit & Safe?
    30
    Is Merlin Cycles Reliable?
    10
    Merlin Cycles Guarantee
    10
    Merlin Cycles Prices
    80
    Merlin Cycles Shipping Cost
    90
    Merlin Cycles Shipping Delivery
    10
    Merlin Cycles Help & Support
    10

    As another review posted “Do not order from them. If they send you a bad or wrong item, they simply refuse to acknowledge the error”. Be 100% certain you know what you have ordered from Merlin Cycles, I suggest taking a screenshot of the product at the time of sale as even the invoice won’t match up. Caveat emptor – the fact that buyers typically have less information about the good or service they are purchasing, while the seller has more information. The quality of this situation is known as ‘information asymmetry’. Defects in the good or service may be hidden from the buyer, and only known to the seller

    Helpful(0) Unhelpful(0)You have already voted this
  5. 0.05
    Is Merlin Cycles Legit & Safe?
    10
    Is Merlin Cycles Reliable?
    0
    Merlin Cycles Guarantee
    0
    Merlin Cycles Prices
    0
    Merlin Cycles Shipping Cost
    0
    Merlin Cycles Shipping Delivery
    0
    Merlin Cycles Help & Support
    0

    DO NOT ORDER FROM MERLIN!!!
    I ordered a new wheelset from Merlin 19 days ago… it is still sitting on a dock in Belgium – with no sign of moving or help from them in resolving the situation.
    Compounding this matter is the dismal response (or lack thereof) from Merlin. Bex has demonstrated no empathy or even the hint of an apology, favouring an apathetic disregard for the customer.

    I ordered these with a particular event in mind which has now passed. When I asked them to cancel the order so I can get the wheels from another supplier Bex just sent a robotic link to their returns policy.

    Honestly the worst experience I have had with an online retailer in years. I would strongly recommend never ordering from these clowns.

    UPDATE: The item finally arrived a month after I ordered. Merlin still didn’t seem to care, persisting in their assertion that it was ‘business as usual’. If it was their logistics partners fault they should have a serious think about the repetitional risk to their business – but ultimately the true issue here is one of simple PR, expectation management and empathy on Merlin’s part. I won’t ever send them another dime – and will do my absolute upmost to ensure others don’t too.

    + PROS: Price.
    - CONS: AVOID THIS COMPANY! So many other options out there. Do not waste your money with these careless worthless fools.
    Helpful(0) Unhelpful(1)You have already voted this
  6. Terrible service, I ordered an item that never arrived to my door. Merlin then sent me an email after 4 weeks of chasing them up saying that the item is being sent back to them by the courier and that they are sorry for any inconvenience. They also asked me to pay for charges for shipping returns etc. WTF?!!

  7. I had a very bad experience with them as well. I ordered an item and was charged shipping and handling. When UPS delivered it, they asked for $72.57 fee that Merlin didn’t pay and I was asked to pay.

    When I called Merlin to protest I was told that it was a fee charged by US customs. Further if I decide to sent it back, I will receive a refund minus a shipping cost both ways and a restocking fee. That would have mean I would be out of $200 and having nothing to show for.

    I ordered from many British firms before on line and had never to pay this hidden fee that they blame it on the US custom. Why would US customs single them out????

  8. 2.8
    Is MerlinCycles.com Legit & Safe?
    80
    Is MerlinCycles.com Reliable?
    0
    MerlinCycles.com Guarantee
    0
    MerlinCycles.com Prices
    100
    MerlinCycles.com Hidden Fees
    100
    MerlinCycles.com Shipping Cost
    50
    MerlinCycles.com Shipping Delivery
    70
    MerlinCycles.com Help & Support
    50

    Had a terrible experience on my recent purchase from them. Their warranty/return policy is not favorable for anyone outside the UK.

    + PROS: Great pricing, responsive staff, good selection.
    - CONS: Their handling of warranty / returns for people outside the UK is a major downside. You have to pay to send the product back to them, which is likely cost prohibitive for many items.
    Helpful(0) Unhelpful(0)You have already voted this

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