MiniInTheBox Reviews 2018

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

6.6 Total Score
25 reviews
Summary

Overall, MiniInTheBox seems to be a legit website that offers a remarkable amount of merchandise.

MiniInTheBox’s motto is, “one world, one price.” This motto stems from their excellent customer services (some MiniInTheBox reviews would argue this, so ready further below) to over 50 countries.

The company, who has offices in China, UK and the US began in 2006 and now has become a competitive international business in the realm of selling electronic gadgets.

6.6Editor's score
Is MiniInTheBox Legit & Safe?
6.5
Is MiniInTheBox Reliable?
5.5
MiniInTheBox Guarantee
7.5
MiniInTheBox Prices
8
MiniInTheBox Hidden Fees
9
MiniInTheBox Shipping Cost
5
MiniInTheBox Shipping Delivery
4
MiniInTheBox Help & Support
7
3.1User's score
Is MiniInTheBox Legit & Safe?
3.6
Is MiniInTheBox Reliable?
3.4
MiniInTheBox Guarantee
1.7
MiniInTheBox Prices
4.3
MiniInTheBox Hidden Fees
3.8
MiniInTheBox Shipping Cost
3.4
MiniInTheBox Shipping Delivery
2.6
MiniInTheBox Help & Support
2.1
Add your review  |  Read reviews and comments

Is MiniInTheBox Legit?

MiniInTheBox is a legit site that started in 2006 and does millions in sales each month, but with that said they currently have an F rating on the Better Business Bureau even though they are not accredited with the BBB.org.

They are able to provide such amazing deals due to the fact that they have paired up with some of the most reputable manufacturers across China in order to cut out the middleman and allow everyone across the globe to enjoy the pleasure of buying at wholesale prices.

Quality merchandise at low prices is what MiniInTheBox is all about.

Pros: MiniInTheBox Review

Our MiniInTheBox review shows that they excel at making every customer’s shopping experience a good one, or at least try too.

To create a user account on the site will only require a valid email address. Once registering onto a free account, one is ready to start shopping with ease.

It is appreciated how this site offers a wide selection of merchandise, all at exceptional prices, with free shipping.

The website is a perfect source when you need some gadgets or when you need to purchase a birthday gift.

  • 14 Day Guarantee
  • Free Shipping Over $35
  • Worldwide Shipping
  • Secure Online Shopping
  • Easy to Order

Is MiniInTheBox a Safe Website?

MiniInTheBox is a safe place to shop because they not only back up the items that they sell, but they are also extremely protective of all of their customers’ private information.

They use the same secure encryption software that you would find on comparable websites as a means to keep your personal data away from prying eyes.

Meanwhile, they won’t sell or share your email address or other details with other vendors, so you don’t have to worry about landing on a spam list when you shop with MiniInTheBox.

Cons: MiniInTheBox Review

The one negative aspect of our MiniInTheBox review is that their shipping time can be very long if you want the free shipping.

Their website MiniInTheBox.com has a shipping chart and the delivery times can range anywhere from 8-35 business days, depending where you live.

They do offer faster shipping times but there is a charge for those: Standard shipping 6-8 business days or Expedited Shipping 3-5 business days.

If you are purchasing a gift make sure you order well enough in advance. MiniInTheBox.com says to allow the longest time.

  • Shipping Can Take While
  • Some Complaints of Low Quality

Is MiniInTheBox Reliable?

This company is dedicated to ensuring that their customers get precisely what they order from the site, as quickly as possible and in good condition.

They now have facilities in both Europe and the U.S too, so you can expect to have your order even faster than before, making MiniInTheBox a great go-to place for buying cool and totally unique electronic gadgets, tools for the kitchen or clothing and accessories as a gift, even around the holidays.

Is MiniInTheBox a Good & Trusted Site?

MiniInTheBox is a good site if you are looking for unusual gift items or if you’re in the market for a fun new toy or doodad for your home, office or car. They carry tools and toys for kids and adults of every age, as well as clothing, jewelry and accessories for a range of sizes and tastes.

They have customer service representatives available in 27 different languages, which goes a long way toward proving just how dedicated they really are to keeping their clients happy.

MiniInTheBox Review Videos

MiniInTheBox Review

My experience with miniinthebox.com so far.

Mini In the Box Review & Haul

Hey guys! Today I'm sharing with you the products I have recently purchased on this really cool website called Mini In The Box! I hope you enjoy! 🙂 Thank you for watching! Please LIKE, COMMENT,...

Unboxing do Smart Watch U8 MiniInTheBox

Unboxing do Smart Watch U8 MiniInTheBox with a problem on the conection between the clock and the bracelet. MiniInTheBox send me other for free 😉 This ...

Miniinthebox Unboxing and Review

I ordered some stuff from miniinthebox. They have a lot of stuff for very cheap. I would recommend buying something from them if you have the cash. Links- Website: miniinthebox.com iTouch...

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Please leave your MiniInTheBox review, feedback, or comments below. Thank you!

35 Comments
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  1. 1
    Is MiniInTheBox Legit & Safe?
    20
    Is MiniInTheBox Reliable?
    20
    MiniInTheBox Guarantee
    20
    MiniInTheBox Prices
    20
    MiniInTheBox Hidden Fees
    20
    MiniInTheBox Shipping Cost
    20
    MiniInTheBox Shipping Delivery
    20
    MiniInTheBox Help & Support
    20

    MiniInTheBox are scammers.

    I bought bunion pads for my feet. After 60 days the package hadn’t arrived. I contacted the company and they told me the courier had returned it to them. I asked them for a refund and they refused to give it to me.

    They said it my responsibility to contact the courier and said that I owed them the cost of the return mail sent to them!

    I couldn’t believe it!!!! How could I contact the courier when I didn’t know they had my package?

    They refused to give me a refund … AND they charged me for their courier cost!!!!!!

    Scammers!

    Here is the customer service email sent by them:

    Dear Shanti Clements,

    Unfortunately this are the information from the delivery company. They should have tell you to pick up the package. Remember that we are not a shipping company, so this type of problem you really should talk with delivery company. We are simply passing the info that was gave to us:

    2018-06-04 13:30
    United Arab Emirates, Al Badaa Post Office, ( Return to sender ) – Mail not claimed and sent back to sender – Dispatched to processing office

    Please understand that in this case we can only refund the product price. Also because the package was returned to us, the courier charged us the return shipping fee, which will be deducted from your payment. Therefore, we will issue the refund of AED 9.27 to you.Or we can make a reshipment; in which case you would be responsible for payment of shipping fees AED 8.79

    Please indicate in your next answer which of the two solutions you prefer.

    We appreciate your understanding and hope that we can serve you again in the near future.

    Sincerely,
    Joana
    miniinthebox.com

    Helpful(0) Unhelpful(0)You have already voted this
  2. 0.5
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    10
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    You may never receive the product you purchased. When submitting a resolution ticket, they keep extending the amount of time. At first the reply was “it can take 20-30 days.” When that did not happen, I was assured it would arrive “no later than 40 days” and given an exact date. After 40 days, they are now saying, “so you still have great possibilities to receive it within 60 days.”

    This company appears to be a scam, and they appear to keep extending the delivery date until you either give up or forget. They will not refund your purchase price.

    + PROS: None
    - CONS: Product never arrives, customer service keeps blaming it on the postal service.
    Helpful(1) Unhelpful(0)You have already voted this
  3. 0.5
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    10
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    Similar experience. What a crap company!

    + PROS: Non. No goods received.
    - CONS: More than 3 weeks after ordering I still have not received goods. They are now suggesting up to 6 weeks. For a few pence more I could get it from a reliable supplier in a few days. I do not think my goods will arrive
    Helpful(1) Unhelpful(0)You have already voted this
  4. 4.3
    Is MiniInTheBox.com Legit & Safe?
    100
    Is MiniInTheBox.com Reliable?
    100
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    100
    MiniInTheBox.com Hidden Fees
    100
    MiniInTheBox.com Shipping Cost
    100
    MiniInTheBox.com Shipping Delivery
    100
    MiniInTheBox.com Help & Support
    80

    Right, so I read these reviews after already having ordered from Miniinthebox and had no idea it came all the way from Hong Kong. I was kind of expecting my package to disappear or arrive next year sometime when my dog had already outgrown the winter jackets, or the products being really bad quality or too small. Needless to say I was happily surprised to find the package outside my door today (8 days after ordering) and the products were perfect. Perfect fit, and just like shown on the website. Yes, there’s an extra fee for importing it to your country where you live, but that goes for orders coming from abroad so I see no point in whining about that. USA, Canada, UK, all those places adds an extra import fee so I don’t consider that a “Hidden fee”, perhaps hidden if you haven’t informed yourself about overseas purchases online.

    + PROS: Cheap Fast service Cool stuff (lots of it!)
    - CONS: Made in China, so not sure the workers are being paid fairly and have good working conditions.
    Helpful(2) Unhelpful(0)You have already voted this
  5. 0.55
    Is MiniInTheBox.com Legit & Safe?
    0
    Is MiniInTheBox.com Reliable?
    0
    MiniInTheBox.com Guarantee
    0
    MiniInTheBox.com Prices
    60
    MiniInTheBox.com Hidden Fees
    0
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    0
    MiniInTheBox.com Help & Support
    20

    Sham of a site, do not use. I’ve just told them to cancel an order 30 days after ordering it with expedited shipping. Now they tell me it might arrive within 40 days.

    Scam. Avoid.

    + PROS: Cheap
    - CONS: Don't deliver
    Helpful(1) Unhelpful(0)You have already voted this
  6. 4
    Is MiniInTheBox.com Legit & Safe?
    100
    Is MiniInTheBox.com Reliable?
    100
    MiniInTheBox.com Guarantee
    80
    MiniInTheBox.com Prices
    80
    MiniInTheBox.com Hidden Fees
    90
    MiniInTheBox.com Shipping Cost
    90
    MiniInTheBox.com Shipping Delivery
    100
    MiniInTheBox.com Help & Support
    0

    After all the bad reviews I started to believe that I too would never see my purchases.
    I ordered four phone cases, and I was able to track my purchases via an email that I was sent from miniinthebox.
    Within just 12 days my phone cases arrived at my door. I live in England. Also the phone cases were exactly as advertised on the website.

    Maybe I was just lucky, but all I can say is this site DOES deliver and I would purchase from them again.

    + PROS: Delivered in just 12 days to my house and all was as advertised.
    - CONS: None
    Helpful(0) Unhelpful(0)You have already voted this
  7. 4.4
    Is MiniInTheBox.com Legit & Safe?
    100
    Is MiniInTheBox.com Reliable?
    100
    MiniInTheBox.com Guarantee
    50
    MiniInTheBox.com Prices
    100
    MiniInTheBox.com Hidden Fees
    100
    MiniInTheBox.com Shipping Cost
    100
    MiniInTheBox.com Shipping Delivery
    100
    MiniInTheBox.com Help & Support
    60

    My MiniInTheBox delivery was very similar to the original band that came off the watch (just missing a couple of tiny ridges moulded into the pair of loops that hold the loose end of the strap in neatly and not quite the totally smooth join to the watch body that was achieved before), but this is not a concern given the price difference with the official Suunto replacement.
    Easily fitted using the included mini-screwdriver.

    + PROS: Best value price available for the watch band I ordered. Appears to be good quality (Time will tell how durable it is, but the original Suunto product only lasted 2 years). Arrived reasonably promptly (less than 3 weeks to arrive in regional Australia) given it was the free delivery option.
    - CONS: No cons if value is more important to you than speed of delivery.
    Helpful(0) Unhelpful(0)You have already voted this
  8. 0.25
    Is MiniInTheBox.com Legit & Safe?
    0
    Is MiniInTheBox.com Reliable?
    0
    MiniInTheBox.com Guarantee
    0
    MiniInTheBox.com Prices
    20
    MiniInTheBox.com Hidden Fees
    0
    MiniInTheBox.com Shipping Cost
    0
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    Ordered an item, received wrong color, size and not made of genuine leather as stated, but from plastic
    Company refused to send me the correct item that i ordered.
    Shipping costs were hidden, customs and DHL together costed me 96% import duties
    Don’t even think of opening their website a have a quick browse, you will be scammed.
    Stay away and don’t encourage anyone to buy from them

    + PROS: No pros as a scam company cannot have any
    - CONS: Good way to throw away your money
    Helpful(0) Unhelpful(0)You have already voted this
  9. 0.5
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    10
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    This company sucks. DO NOT BUY FROM THEM.

    I’m in Australia, have been waiting 73 days and my package is still stuck in Germany.

    I’ve complained about 6 times and the company keeps closing my complaint after sending me a stock standard response. This response suggests that my package probably hasnt been delivered because of my absence… yep – I’m certainly not in Germany!

    I’ve asked them to refund my product two or three times because, after more than 2 months, I’ve had to buy the product from another location. Again “customer service” keep closing my complaint on the basis that I should continue to wait!

    Don’t buy from here unless:
    1. you’re buying a samsung s9 cover or iphone9 cover because that’s how long you’ll be waiting; or
    2. you’re looking for the latest range of invisible phone covers.

    + PROS: It's a good way to throw money away
    - CONS: You'll never see your product
    Helpful(1) Unhelpful(0)You have already voted this
  10. 3.1
    Is MiniInTheBox.com Legit & Safe?
    80
    Is MiniInTheBox.com Reliable?
    70
    MiniInTheBox.com Guarantee
    70
    MiniInTheBox.com Prices
    100
    MiniInTheBox.com Hidden Fees
    70
    MiniInTheBox.com Shipping Cost
    60
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    40

    I ordered some iPhone cases and lenses for my phone although the shipping was awhile it did arrive but my package was actually at the post shop waiting for me to pick it up

    + PROS: The prices are good and the quality is good
    - CONS: The shipping takes awhile
    Helpful(0) Unhelpful(0)You have already voted this
  11. 0.4
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    0
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    Been over a month since I ordered even though promised 10 day delivery n purchase confirm. All correspondence from them is from a do not reply source, so you cannot respond. The only way to communicate is via the website, but all you get is condescending politeness and a push back with, just a little longer.

    I will never, and I mean NEVER do business with them again, and am fairly confident that I will never receive my purchase.

    Run, do not walk away from these clowns.

    Helpful(0) Unhelpful(0)You have already voted this
  12. 1.1
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    0
    MiniInTheBox.com Prices
    100
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    50
    MiniInTheBox.com Shipping Delivery
    0
    MiniInTheBox.com Help & Support
    0

    DO NOT MAKE THE MISTAKE OF BUYING OR BELIEVEING THIS WEBSITE. They claim that you get 14 day guaranteed shipping but I have been waiting now 60 days and still no closer than before. You cannot talk to a real person. For all I know I am funding a terrorist by sending my money to mini in the box. Wanted to buy more stuff but glad I tried it first with one small item to see if it was legit. DO NOT BUY FROM MINI IN THE BOX.

    + PROS: None
    - CONS: Everything is not as they claim. Lucky if you ever see you product.
    Helpful(2) Unhelpful(1)You have already voted this
  13. 0.15
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    0
    MiniInTheBox.com Prices
    0
    MiniInTheBox.com Hidden Fees
    0
    MiniInTheBox.com Shipping Cost
    0
    MiniInTheBox.com Shipping Delivery
    0
    MiniInTheBox.com Help & Support
    10

    I have been waiting weeks!
    Every time I request an update I get a computer response saying it has been shipped.
    When I request a refund, the computer tells me to return the item first.
    Hopeless.
    Stay away

    Helpful(0) Unhelpful(0)You have already voted this
  14. I made two small separate orders that could be put into an envelope and virtually didn’t have any extra weight in order to test their policy of free shipping on my orders that were supposed to be shipped from Canada. Website stated 8-10 business day delivery. Nothing has been received since the February 17 order and email stating item was shipped that day.
    I’ve opened a customer complaint ticket on their website and have had replies to my daily response 3 times. Their response seems to be generated by an automated system based on words in my message and requesting more time. I’ve been told that they have contacted Canada Post and asked them to expedite the envelope, which was, by the way free shipping indicating that shipment emanated from my country, Canada, but I was charged shipping and insurance on each order. If I don’t want the item anymore then they would refund (on the website) me when they receive the package back.
    I’ve told them that they are lying and THIS IS FRAUD. I’ve lost $47 and if I don’t receive deliveries as advertised, I”M GOING TO GET MY MONEY’S WORTH. DON’T SHOP HERE!!! Go to BBB.

  15. I made two small separate orders that could be put into and envelope and virtually didn’t have any extra weight in order to test their policy of free shipping on my orders that were supposed to be shipped from Canada. Website stated 8-10 business day delivery. Nothing has been received since the February 17 order and email stating item was shipped that day.
    I’ve opened a customer complaint ticket on their website and have had replies to my daily response 3 times. Their response seems to be generated by an automated system based on words in my message and requesting more time. I’ve been told that they have contacted Canada Post and asked them to expedite the envelope, which was, by the way free shipping indicating that shipment emanated from my country, Canada, but I was charged shipping and insurance on each order. If I don’t want the item anymore then they would refund (on the website) me when they receive the package back.
    I’ve told them that they are lying and THIS IS FRAUD. I’ve lost $47 and if I don’t receive deliveries as advertised, I”M GOING TO GET MY MONEY’S WORTH. DON’T SHOP HERE!!! Go to BBB.

  16. 0.5
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    10
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    i ordered some small things in january and it is now march …so nearly 3 months ago … i have a feeling its probably a scam …i doubt the products will arrive … they have stopped responding to tell me the products are on the way which they did for the first two months .. i saw some positive reviews but perhaps they are made by people involved.

    Helpful(0) Unhelpful(0)You have already voted this
  17. 2.85
    Is MiniInTheBox.com Legit & Safe?
    80
    Is MiniInTheBox.com Reliable?
    50
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    50
    MiniInTheBox.com Hidden Fees
    100
    MiniInTheBox.com Shipping Cost
    50
    MiniInTheBox.com Shipping Delivery
    100
    MiniInTheBox.com Help & Support
    20

    I ordered and received their product (item trackers) in a timely manner. My complaint is that I cannot stop their effing email notifications even after unsubscribing.

    Helpful(0) Unhelpful(0)You have already voted this
  18. My husband and I both ordered gifts from this site a month ago. We have not yet received the orders and there isn’t a way to contact the company. We are extremely disappointed and have contacted the BBC to see if there is away to have the site removed. Very unprofessional, extremely discouraged and disappointed!

  19. Have you received your package? Hope some positive feedback from you. I ordered a Skmei watch exactly a week ago with 5-8 days delivery. Reading these feedback make me worried so much 🙁

  20. 2.15
    Is MiniInTheBox.com Legit & Safe?
    20
    Is MiniInTheBox.com Reliable?
    50
    MiniInTheBox.com Guarantee
    50
    MiniInTheBox.com Prices
    60
    MiniInTheBox.com Hidden Fees
    80
    MiniInTheBox.com Shipping Cost
    40
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    40

    I would love to review the product for other consumers, but all I can say is that I never received it, even though I paid extra for expedited shipping. Its been well over a month at this point, even though I paid to have it within 5-8 business days. I read the other reviewers saying they didnt receive their packages other, but thought Id still give it a shot. Nope. Package never came. Its sitting somewhere over in China waiting for ‘processing’. Reporting it missing was easy, but then I realized any company that makes it so easy to add a claim must be constantly receiving them, or else it wouldnt be a giant part of your orders page. The product might be great, but you will probably never get it. All the positive reviewers saying they got their’s quickly are paid for by the company in an attempt to trick others, like me, into buying. Also, even if you unsubscribe, you will receive dozens of emails a week from them with ads for more product to pay for and never receive. Dont do it. Just dont.

    + PROS: Easy to track where your shipment is so you know itll never make it to you. Easy to report you didnt receive it. Prices are ok, so you wonr be out too much money when you never receive your product and they dont spend to you.
    - CONS: You will not receive your product. You will not receive your product. You will not receive your product. How else can I make my point clear? YOU WILL NOT receive your product!
    Helpful(0) Unhelpful(0)You have already voted this
  21. I have order a waterproof shell case for a Samsung mobile at the end of September that has not arrived by now. I got an email stating that the item had been shipped in the middle of October, but got nothing so far. Sent email enquiring about the item at the end of October, and got no reply.

  22. 1.75
    Is MiniInTheBox.com Legit & Safe?
    70
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    30
    MiniInTheBox.com Prices
    50
    MiniInTheBox.com Hidden Fees
    50
    MiniInTheBox.com Shipping Cost
    50
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    Used this site many times & no issues. Paid tax & duty insurance & they refunded no problems. Unfortunately this time I placed a large order, chose expedited delivery (3-5 days). The delivery didn’t arrive numerous messages later got apology & told I’d get a full refund & goods on the way but longer delivery. Guess what never got full refund & didn’t get the delivery either. Now my queries are answer with automated mails suggesting I place the order again, very disappointing & fustrating service. I won’t be using them again.

    + PROS: Cheap Option to pay duty insurance
    - CONS: Long delivery Bad Customer Service Items not arriving Automated emails not answering your questions
    Helpful(4) Unhelpful(0)You have already voted this
  23. 1.85
    Is MiniInTheBox.com Legit & Safe?
    60
    Is MiniInTheBox.com Reliable?
    60
    MiniInTheBox.com Guarantee
    0
    MiniInTheBox.com Prices
    80
    MiniInTheBox.com Hidden Fees
    20
    MiniInTheBox.com Shipping Cost
    60
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    Easy to shop, with good prices and selection. Delivery time very, very long even with “express” Shipping.

    + PROS: Good Prices and Selection
    - CONS: Advertise express shipping but don't provide it. I ordered multiple items. They shipped one in the time quoted. The remaining items (all small) are shipping I suspect via boat. It will be at least two months before I see these items at best.
    Helpful(1) Unhelpful(0)You have already voted this
    • 0.5
      Is MiniInTheBox.com Legit & Safe?
      10
      Is MiniInTheBox.com Reliable?
      10
      MiniInTheBox.com Guarantee
      10
      MiniInTheBox.com Prices
      10
      MiniInTheBox.com Hidden Fees
      10
      MiniInTheBox.com Shipping Cost
      10
      MiniInTheBox.com Shipping Delivery
      10
      MiniInTheBox.com Help & Support
      10

      Mini in the box looses alot of item due to there poor shipping methods.
      Like my order 1609081425094605. I suggest not buying from this site ever.
      Go to Amazon where there guarantee is real and upheld.
      Mini in the box should be called China’s rip off store.you can order and pay mini in the box and receive nothing like l did.crooks

      + PROS: None a rip off
      - CONS: No delivery! A long wait for a refund! A waste of time.
      Helpful(1) Unhelpful(0)You have already voted this
  24. I’ll try to make this long story short. I bought a pair of really cool shoes (size Eur 37) for about 36 euros for for my girlfriends birthday. When they arrived they had a few minor scrapes. They were also too small so I asked to return them and buy a new pair. This was ok, but I had to pay for the return shipment wich turned out to be about 26 euros. So I ordered a new pair. This time size 39 which is 2 sizes bigger than she actually use. I did this the same day I shipped the return shoes. I couldn’t wait for the refund because the birthday was coming up. When the new shoes arrive I see that they are exactly the same size as before. Only difference is that these shoes have a sticker that says size Eur 39. Upon closer inspection I find the real size stamp inside the shoes – Size Eur 35! So by now I have used over 90 euros and I am not even close to getting what I ordered. I ask politely how we can solve the problem. I get the same answer as the first time. Return the shoes (shipping cost 26 euro) and get a 36 euro refund, or keep the small shoes and get a 15 euro refund. They also ask for shipping receipts, which I send them but for some reason they are not satisfied with this. At this point I will only be satisfied if they send me a new pair of shoes in the RIGHT size, without demanding anything more from me. This they refuse. This is the first time I have given a bad review. But it is the only thing I feel I can do now. I advise everyone to steer clear of miniinthebox.

  25. 0.8
    Is MiniInTheBox.com Legit & Safe?
    20
    Is MiniInTheBox.com Reliable?
    50
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    10
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    Yeah right

    + PROS: None, these rip off artists are a total waste of time
    - CONS: Item came late and was totally a knock off of the item I was supposed to be receiving. This website is totally bs
    Helpful(3) Unhelpful(0)You have already voted this
  26. I have been waiting three weeks for a Fitbit charger that said would ship in 5-8 days. I bought it without signing up so I don’t have an account attached to this order. So it seems there is no way for me to track my package. There is no phone number to contact anyone at Mini in the box and you can not email them, or live chat either. This is a quote from their website ….

    “We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.”

    CONTACT YOU HOW????? HOW IS THAT GOOD CUSTOMER SERVICE! Where are these people on hand??????

    Can someone please suggest something!

    • Write on their facebook wall. They respond quickly then and willt ry to get you to remove the post by offering a discount off your next order.

      Why the hell anyone would order again I have no idea. Unfortunately this is par for the course when Chinese companies are involved.

  27. 1.1
    Is MiniInTheBox.com Legit & Safe?
    40
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    70
    MiniInTheBox.com Hidden Fees
    20
    MiniInTheBox.com Shipping Cost
    20
    MiniInTheBox.com Shipping Delivery
    0
    MiniInTheBox.com Help & Support
    10

    it actually depends on where the company is. if its from china and ur living in like america or australia i recommend you not to use it. if you order something from china they wont ever get to you for so long. i’ve ordered from mini in the box but i haven’t received it yet for 17 days alrdy and im still waiting for the package.

    + PROS: -
    - CONS: takes a long time. don't now if i'll even get my items
    Helpful(1) Unhelpful(0)You have already voted this
  28. 0.5
    Is MiniInTheBox.com Legit & Safe?
    10
    Is MiniInTheBox.com Reliable?
    10
    MiniInTheBox.com Guarantee
    10
    MiniInTheBox.com Prices
    10
    MiniInTheBox.com Hidden Fees
    10
    MiniInTheBox.com Shipping Cost
    10
    MiniInTheBox.com Shipping Delivery
    10
    MiniInTheBox.com Help & Support
    10

    ‘Official’ ‘Original’ Samsung tablet cover was a cheap plastic counterfeit item.

    Company refuses to refund the full costs for the product.

    Avoid this company.

    - CONS: Cheap poor quality products
    Helpful(1) Unhelpful(0)You have already voted this
    • I ordered 2 kindle covers this month. When the items arrived , the carrier required us to pay a surcharge of HK$30 due to ‘ delivering items to non- business address ‘ ! Indeed I have paid the shipment fee online , I requested to refund the $30 to me as it is a double charge of shipment fee. The replied and insisted it is a tax! And I live in HK for 40 years , I never know that our government has a tax of ‘ delivering items to residential address rather than business address’!
      The customer service still refuses to refund and says that I can return the the items by paying a double shipment charge !

  29. 1.05
    Is MiniInTheBox.com Legit & Safe?
    20
    Is MiniInTheBox.com Reliable?
    20
    MiniInTheBox.com Guarantee
    0
    MiniInTheBox.com Prices
    0
    MiniInTheBox.com Hidden Fees
    100
    MiniInTheBox.com Shipping Cost
    0
    MiniInTheBox.com Shipping Delivery
    0
    MiniInTheBox.com Help & Support
    30

    Local duties will alomost double your costs, site does not give any indication to this. return will cost you approx 50% of the original purchase.

    Makes total cost of ownership much more than purchasing from a local web shop!!!

    + PROS: seems like a deal
    - CONS: NOT, local duties will double costs
    Helpful(3) Unhelpful(0)You have already voted this
  30. 1
    Is MiniInTheBox.com Legit & Safe?
    20
    Is MiniInTheBox.com Reliable?
    20
    MiniInTheBox.com Guarantee
    20
    MiniInTheBox.com Prices
    20
    MiniInTheBox.com Hidden Fees
    20
    MiniInTheBox.com Shipping Cost
    20
    MiniInTheBox.com Shipping Delivery
    20
    MiniInTheBox.com Help & Support
    20

    Do NOT use this company! Horrible response time, unclear, no appropriate response on monetary matters.

    + PROS: Zero
    - CONS: Stated in my review
    Helpful(3) Unhelpful(0)You have already voted this
  31. I also have had a less than satisfactory experience with this organisation. Firstly, the time taken for delivery was unacceptable. Secondly, when it did arrive, we had to pay the delivery man £25.00 Sterling in cash for delivery fee!! Thirdly, the item, a WIFI controlled quad copter was (and still is) totally uncontrollable. I notified Miniinthebox. The response was for me to return the item at my expense. I chose not to do this and I have heard no more from the company. I will use Amazon in future.

  32. Ordered a small item on 10th Feb 2016. It took 15 days before it was “shipped”. Now it is 15th March and after trying to trace where it is I am told it may not arrive until 24th March! There is NO excuse for this length of time! I have ordered items from all over the world and received it in a few days! It had better be a good product because so far i am very un-impressed and I will probably never use this website again.

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