Overstock.com Reviews 2020
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How was your overall experience? How’s Overstock’s prices and shipping? How’s Overstock’s customer service? Is Overstock a legit and good website today? Is Overstock a reliable site to buy from?
The Good
- 30 Money-Back Guarantee
- Safe & Secure Checkout
- Rewards Program
- New Deals Every day
- 2014 Mobile-Web Award – Best Retail Mobile App
- Track Your Order
- International Shipping
Shipping is free (over $45 within US)
Overstock.com strives to get their customers the best deal on brand names.
They offer free shipping on orders over $45 within the US.
Shipping outside the US will vary based on your country and they ship to over 200 countries.
See What's Trending - Tips & Ideas
Another plus is their tips and ideas guide for shopping below.
These include trending ideas for the holidays, video library, decorating interior design tips, and outdoor home improvement ideas.
Overstock now sells cars from their site, demonstrating their range of products, and ability to provide virtually everything to the consumer.
The Not So Good
- Return Fee (80% of item’s value)
- Lengthy Refund Process (up to 2 weeks)
- Poor Customer Service
Longer Delivery Times for Certain Items
We found a few Overstock reviews that were the customer were not very happy.
Some things that were found were issues with delivery being delayed or some items never arriving.
Overstock says most orders ship within 1-2 business days.
You’ll notice below there are items that require longer delivery times.
Return Shipping Fees for Oversized Items
We found that there is an oversized item return policy guide where you will pay the return shipping fee.
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NOw a part of Bed Bath & Beyond: horrendous review and communication, overkill on arrival notifications etc.; but for reviewing your experience (2-3 clicks), ended up a Delighted, instead of “I’ve got issues.” They need to replace their IT dept.
Give me back Overstock. Emails + phone messages need to be limited to two: we received your order; and, it’s been delivered. I assume the good quality of the product was also inherited, and expect that may change too. I’ll think twice (or more) before ordering from this group again.
I would caution anyone to think twice, and then again before purchasing from Overstock. I purchased 2 rugs for a total of $114.98. The quality was there, the pattern lovely, it was perfect for my room but for the muted, ugly muddy colors inaccurately portrayed as bright and vibrant. I initiated a return, knowing I would pay $40.00 for the return. Instead they charged me $93.46 for the return. I am beyond livid. I contacted customer service to either get back the rugs I returned or a refund. they claimed they could not do the first and refused to do the second. If you find something you love on Overstock, search for it elsewhere. Save yourself as their greed is more important than their customers.
Having shopped on overstock for several years I have found that to insure good customer service make sure your not buying from a third party. Overstock has always provided excellent customer service on returns but some third party vendors not so much. The most important information is their “sale” prices and coupons. As previously mentioned the sales are on over inflated items bringing the sale price to a more realistic msrp. My biggest complaint relates to their short term percentage off coupons. For instance, I get a notification that for a limited time I can take 17% off while throughout the course of the day I might get another for 12% or 15%. They’re all worthless coupons as you won’t find any merchandise that qualifies. For one, they have the overinflated prices with almost everything being on sale and that disqualifies the items but even if you find something not on sale “on sale” it’s most likely excluded. Heres the items excluded from the coupons: Appliances, baby items, books and movies, cookware, designer store, electronics, gift cards, grills and outdoor cooking, health and beauty, housewares, kitchen furniture, large appliances, media, pet supplies, showers, sports and toys, special sales and local farm fresh box. In the 5 or 6 years I’ve only been able to apply one of those coupons 2 or 3 times but the items were overpriced and weren’t a good buy even with the coupon. 99% of the time items added to my shopping cart always say coupon doesn’t apply which, after wasting 30 to 60 minutes shopping and getting the doesn’t apply message I’ve learned not to waste my time and have drastically cut down on my purchases. If you need something just google it and you’ll find the stores with the best price, quick and efficient and no waste of your time.
I ordered a clock from Overstock in August and since we’re fixing the house I didn’t open to use the clock a few weeks after. As I staring at the clock I noticed that the clock is not aligned right and the drawing is not in place. I contacted customer service, knowing that it’s outside of the return window, hoping to get an exchange for good clock. They offered to give me $12 back, while I paid $114 for it. No exchange excepted even though they sent me a bad clock. And I have been a faithful customer. I refused and let them keep the $12 offered. I’m not coming back to shop at Overstock ever again. They lost my trust and business.
I recently purchased ~$10,000 in furnishings for my new home which included a $1,500 King mattress. Upon receiving the mattress, I lied down on it and realized that it was too tall for my platform and too soft for my liking. My request for a refund was rejected because Overstock.com policy states the following:
“You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately.”
It is impossible to know that you will like furniture simply by viewing it on a website. Furniture is used in our living spaces and therefore, we can only know if it meets our needs if we “experience” it in our living space. Overstock.com fails to realize this important fact and therefore, I will never waste another dollar with them.
I am waiting for a 14ct chain.they took the money from my account on March 31, did not get my chain. Will stick with Amazon. Love them.
We ordered CD storage bags last week. The website said it was X-dollars for a set of 4 bags.
We received a set of 2.
I called in and was told they would send the set of 4 and to send back the set of 2.
Today UPS brought the package which contained a SET OF 2.
I called and asked if this was to complete the order and I was told no I had to send the first package back.
I discussed the situation with the guy that answered and he said he would get it straightened out and asked if he could put me on hold. After almost 16 minutes on hold the call was terminated.
I will be sending everything back and will NEVER try to order anything from OVERSTOCK AGAIN.
Beware of Overstock.com and Comenity Pay.
My wife passed away in April 2020 and she was the only one who bought from Overstock.
The next month, I paid off Overstock, Comenity Pay handles the billing, and asked both companies to close the account. I also informed Overstock that my wife had passed away and even changed her status in her account to deceased.
Two months later, Overstock charged $29.99 to the account, in my wife’s name, “to continue her membership.”
This was either a deliberate attempt to take advantage of an elderly grieving spouse, or someone was lazy and did not check the status of the account.
I was not tracking this account because I had closed it, so I was surprised when Comenity Pay contacted me a month later to tell me I was delinquent.
I informed him that the charge was fraudulent and he told me that was between me and Overstock, and that I better pay or Comenity was going to tack on delinquency charges and would start wrecking my credit rating.
It took me three months of poking and prodding to get Overstock to cancel the charge.
In the meantime, Comenity Pay has been tacking on delinquency and interest charges and has managed to drag my credit rating down over 100 points, from Excellent to Good.
I continue to refuse to give in to their extortion. They are attempting to get me to pay charges they have added to a known fraudulent, and now canceled charge, made on a closed account.
Purchased LG Window A/C Unit (refurbished). Same exact model had over 4yrs. I didn’t take it out of box and install right away because wasn’t using the room for awhile and then temps dropped.
Because it was just beyond 30 days Overstock won’t stand behind “product that doesn’t work, defective out of box.”
Has power but doesn’t cool.
Cooling dial defective.
Out $189.00
ACTUALLY, I NEVER RECEIVED THE PRODUCT…OVERSTOCK strung me along for 3 months saying it is about to be delivered….delayed…delayed…delayed…THEN THEY TELL ME IT IS OUT OF STOCK???!!! WHO DOES THAT? Almost impossible to reach Support (other companies have fared well during pandemic)…I called many times 9am and text with reply will be back to me with answer in 4 hours…THEN, i get another stupid text at 8pm they are closed for the day WITHOUT RESPONDING TO THE ISSUE…happened multiple times
I think that Overstock has the worse customer service. You get the same responses from everyone. I was been trying to return items since May 27, 2020. I have return labels, but I was told that a special department has to pick up large items. That hasn’t been done. Today customer service said that large items can not be refunded to your account.
PROS
They are still operating
Items damaged. Return policy not being honored. All customers need to know NOT TO ORDER FROM OVERSTOCK
THEY LIE ABOUT ZERO INTEREST FINANCING TO GET YOU TO MAKE PURCHASE, AND THEN DENY THE FINANCING AFTER YOU MAKE THE PURCHASE BASED ON THEIR OFFER. THE CUSTOMER SERVICE IS SERIOUSLY USELESS, AND THEY JUST JERK YOU OFF. BEWARE, SHOP ELSEWHERE. YOU DON’T NEED THIS NONSENSE!
My first experience with Overstock.com was horrible. I was sent damaged furniture inside flawless packaging. Customer service hung up on me several times so I have to disagree with your statements that they care to resolve issues. I sent pictures and my objections to receiving damaged goods. Word of mouth is powerful and I will caution everyone I can about their unprofessional business practices.
I want to cancel my table order due to bad reviews will wait and see if I have a bad experience theBBB will be hearing from me teresa graham Canada
Had a bad experience with Overstock.com. Ordered and awning for my back door. First, the box came partially open. Checked to see if everything was there and it was missing all of the screws. Then checked for where it was being install and found the distance between the two screw holes is much wider than shown in the picture so would not work even if had the screws to put it together. (picture of item is not the exact item shipped). Now having a hard time returning the product because no one will answer the phone at Overstock.com – waited over an hour then finally pressed “1” to have them call me back. When I got the call back – no one was on the line to talk to me. I tried to text, chat, and email them and after 2 weeks no response. When I try returning the item on line it wants to charge me $21.56 to ship it – over 20% of item cost. I will never buy another item from Overstock.com again.
My wife order several Adirondack chairs and we immediately noticed they are NOT SQUARE.
THIS CHAIR SHOULD NOT HAVE BEEN SHIPPED TO US AND NOW WE NEED TO RETURN AT OUR EXPENSE.
DO YOURSELF A FAVOR AND AVOID THE HASSLE OF DEALING WITH THIS COMPANY AND THERE POOR QUALITY PRODUCTS AND CUSTOMER SERVICE.
I have been trying to get a refund from Overstock for something that was supposedly shipped from foreign supplier over a month ago. Nothing but run around. I would not suggest ordering from Overstock at this time.
I was checking you out before i place my order and what i am reading is not impressive. Rudesness, run-a-round in reference to ordering infomation.
So i am not going to order even though I like the desk. i will buy it local. I’m good!!
Please do not start sending me a lot of emails, that’s a turn off too Have a bless one
I tried to order a quilt from Overstock yesterday, 7/10/2018. There was some type of glitch when I tried to check out, nothing happened basically. So, being concerned that if I hit the “submit” button again I would be charged twice I tried chatting with a customer service rep. The first one was trying to be helpful but we were cutoff some how. The second guy just didn’t give a crap and was borderline rude so I ended the chat myself. The third guy just couldn’t help me. What a terrible experience! I don’t care how great their deals are I will never ever try to do business with this company again. Just plain rude. Where do they find their customer service people out by the dumpster?!
I am still waiting for my order!!
Mine was labelled Shedding yet after only 18 months use it was shedding badly from the red colored area. Overstock and effectively called me a liar by asserting that the problem was wear and tear and bad storage. These assertions were made without even looking at the rug. Reported them to BBB. The shedding constituted a possible health hazard to any child playing on the florr who could easily inhale the fibers. Off my list forever!
Purchased their rewards program for $19.95 on Jan. 24, 2019 as I purchase a reasonable amount of home items during the year. You supposedly get 5% back on purchases and also money ( different amounts) for leaving reviews of items that you have purchased. OK…sounds good. As of Jan. 2020 I had $22.00 listed in my rewards. Decided not to renew this year on Jan. 24, 2020 when it was due. Didn’t want to spend the extra $20.00 right now. Today, Feb. 3, 2020 I went to Overstock to look at replacing a bath faucet. Thought I would use the rewards I had saved up previously towards purchasing one at Overstock. Rewards had been removed! I contacted them and was told that I could not use them unless I renewed for another year even though they had been added to my account for the year previous that I had paid for! What a racket! If you don’t renew and pay another $20. you loose the rewards you already had! Don’t fall for fake rewards program. Once they have you, you have to keep paying in order to actually use your rewards!
On 12/12/2017, I ordered a Marcato Atlas Red Stainless-Steel Biscuit Maker/Cookie Press from Overstock.com as a Christmas gift for my niece. Information on my Overstock.com account indicated that the order had been “filled” and purportedly “shipped” six days following the order, i.e., 12/18/2017. After this date, the only tracking information that I was ever to obtain from the Overstock.com and USPS websites was of the “alleged shipping date.” I never received any further tracking information from any source nor did I receive the ordered item. At this point, I contacted Overstock.com Customer Service numerous times to inquire about the lack of tracking information and the reason the item had not been received.
Several different Overstock.com Customer Service Representatives told me that the “information about my order” would be forwarded to the “appropriate department” for follow-up on the tracking information and missing item. No Overstock.com employee ever contacted regarding any actions taken in attempts to locate the missing item after my complaints. Then, information listed on this order on Overstock.com account showed that a return of the order had been initiated on two occasions followed by a cancellation of the order. I never requested that a return, refund, or cancellation be done for this order. This was done without any Overstock.com Customer Service Representative contacting me by e-mail or telephone to provide an explanation on the actions taken.
An Overstock.com Board of Directors Representative informed me that another item had been “set aside” in case the item that I ordered was not located. I never received the item despite “another one being set aside for me.” Even though the website indicated the item was in stock, my account being billed, and the item allegedly shipped to me, I was informed that Overstock.com had “made a mistake” with my order. For some odd reason, the order was fulfilled and “shipped” but it was out-of-stock at the time of the order. Despite speaking with four different Overstock.com Customer Service Representatives on “Live Chat” and a Board of Directors representative via e-mail, not one of them discovered nor informed me that the order was out-of-stock when placed. I have never encountered such apathy and incompetence from any of the numerous websites in which I have spent thousands of dollars.