Overstock.com Reviews 2018

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We are independently owned and the opinions are ours. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

7.6 Total Score
5 reviews
Summary

Overall, Overstock is a legit website with reliable shipping, most of the time (continue reading), but all orders within the US are free for orders over $45.

Overstock.com continues to find new ways to get the consumer the best deal. They also offer a rewards program to earn a percentage back on all purchases. Their enormous selection of goods and services rivals with any competitor and sets them apart from other online e-tailers in the industry. For amazing deals on quality goods and services, see what they have to offer today.

7.6Editor's score
Is Overstock Legit & Safe?
7.5
Is Overstock Reliable?
7.5
Overstock Guarantee
9
Overstock Prices
8
Overstock Hidden Fees
7
Overstock Shipping Cost
7.5
Overstock Shipping Delivery
7
Overstock Help & Support
7.5
0.6User's score
Is Overstock Legit & Safe?
1
Is Overstock Reliable?
0.8
Overstock Guarantee
0.8
Overstock Prices
0.6
Overstock Hidden Fees
0.4
Overstock Shipping Cost
0.4
Overstock Shipping Delivery
0.6
Overstock Help & Support
0.8
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We want to hear from you, so let us know below:
How was your overall experience?
 How’s Overstock’s prices and shipping? How’s Overstock’s customer service? Is Overstock a legit and good website today? Is Overstock a reliable site to buy from?

The Good
PROS:
  • 30 Money-Back Guarantee
  • Safe & Secure Checkout
  • Rewards Program
  • New Deals Every day
  • 2014 Mobile-Web Award – Best Retail Mobile App
  • Track Your Order
  • International Shipping

Shipping is free (over $45 within US)

Overstock.com strives to get their customers the best deal on brand names.

They offer free shipping on orders over $45 within the US.

Shipping outside the US will vary based on your country and they ship to over 200 countries.

Another huge positive is the selection of products. Overstock.com has more than 1,000,000 items available and that number grows daily. Of note, Overstock.com now sells cars from their site, demonstrating their range of products, and ability to provide virtually everything to the consumer. Overstock.com is all about establishing a relationship with their customers, not of just another transaction.
See What's Trending - Tips & Ideas

Another plus is their tips and ideas guide for shopping below.

These include trending ideas for the holidays, video library, decorating interior design tips, and outdoor home improvement ideas.

Overstock now sells cars from their site, demonstrating their range of products, and ability to provide virtually everything to the consumer.

overstock-review-tips-ideas-guide
The Not So Good
CONS:
  • Return Fee (80% of item’s value)
  • Lengthy Refund Process (up to 2 weeks)
  • Poor Customer Service

Longer Delivery Times for Certain Items

We found a few Overstock reviews that were the customer were not very happy.

Some things that were found were issues with delivery being delayed or some items never arriving.

Overstock says most orders ship within 1-2 business days.

You’ll notice below there are items that require longer delivery times.

overstock-review-shipping-delivery-exceptions
Return Shipping Fees for Oversized Items

We found that there is an oversized item return policy guide where you will pay the return shipping fee.

overstock-oversized-item-return-policy-pay

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3 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.1
    Is Overstock Legit & Safe?
    10
    Is Overstock Reliable?
    0
    Overstock Guarantee
    0
    Overstock Prices
    10
    Overstock Hidden Fees
    0
    Overstock Shipping Cost
    0
    Overstock Shipping Delivery
    0
    Overstock Help & Support
    0

    I tried to order a quilt from Overstock yesterday, 7/10/2018. There was some type of glitch when I tried to check out, nothing happened basically. So, being concerned that if I hit the “submit” button again I would be charged twice I tried chatting with a customer service rep. The first one was trying to be helpful but we were cutoff some how. The second guy just didn’t give a crap and was borderline rude so I ended the chat myself. The third guy just couldn’t help me. What a terrible experience! I don’t care how great their deals are I will never ever try to do business with this company again. Just plain rude. Where do they find their customer service people out by the dumpster?!

    Helpful(2) Unhelpful(0)You have already voted this
  2. 0.3
    Is Overstock Legit & Safe?
    10
    Is Overstock Reliable?
    10
    Overstock Guarantee
    10
    Overstock Prices
    0
    Overstock Hidden Fees
    0
    Overstock Shipping Cost
    0
    Overstock Shipping Delivery
    10
    Overstock Help & Support
    10

    On 12/12/2017, I ordered a Marcato Atlas Red Stainless-Steel Biscuit Maker/Cookie Press from Overstock.com as a Christmas gift for my niece. Information on my Overstock.com account indicated that the order had been “filled” and purportedly “shipped” six days following the order, i.e., 12/18/2017. After this date, the only tracking information that I was ever to obtain from the Overstock.com and USPS websites was of the “alleged shipping date.” I never received any further tracking information from any source nor did I receive the ordered item. At this point, I contacted Overstock.com Customer Service numerous times to inquire about the lack of tracking information and the reason the item had not been received.

    Several different Overstock.com Customer Service Representatives told me that the “information about my order” would be forwarded to the “appropriate department” for follow-up on the tracking information and missing item. No Overstock.com employee ever contacted regarding any actions taken in attempts to locate the missing item after my complaints. Then, information listed on this order on Overstock.com account showed that a return of the order had been initiated on two occasions followed by a cancellation of the order. I never requested that a return, refund, or cancellation be done for this order. This was done without any Overstock.com Customer Service Representative contacting me by e-mail or telephone to provide an explanation on the actions taken.

    An Overstock.com Board of Directors Representative informed me that another item had been “set aside” in case the item that I ordered was not located. I never received the item despite “another one being set aside for me.” Even though the website indicated the item was in stock, my account being billed, and the item allegedly shipped to me, I was informed that Overstock.com had “made a mistake” with my order. For some odd reason, the order was fulfilled and “shipped” but it was out-of-stock at the time of the order. Despite speaking with four different Overstock.com Customer Service Representatives on “Live Chat” and a Board of Directors representative via e-mail, not one of them discovered nor informed me that the order was out-of-stock when placed. I have never encountered such apathy and incompetence from any of the numerous websites in which I have spent thousands of dollars.

    + PROS: NONE
    - CONS: 1. Poor sales department, horrible customer service, and incorrect information about your order posted on the Overstock.com website
    Helpful(3) Unhelpful(1)You have already voted this
  3. 0.5
    Is Overstock Legit & Safe?
    10
    Is Overstock Reliable?
    10
    Overstock Guarantee
    10
    Overstock Prices
    10
    Overstock Hidden Fees
    10
    Overstock Shipping Cost
    10
    Overstock Shipping Delivery
    10
    Overstock Help & Support
    10

    My first experience with Overstock.com was horrible. I was sent damaged furniture inside flawless packaging. Customer service hung up on me several times so I have to disagree with your statements that they care to resolve issues. I sent pictures and my objections to receiving damaged goods. Word of mouth is powerful and I will caution everyone I can about their unprofessional business practices.

    + PROS: None for me
    - CONS: Expensive mistake doing business with Overstock. Damaged goods sent as new.
    Helpful(0) Unhelpful(0)You have already voted this

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