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Overall, our experience with Shein.com was legit and seemed to be a reliable website for us, but there are many negative Shein reviews and complaints saying some clothing is cheaper material, smaller sizes, and returns can take awhile.
Shein was founded in 2008 selling discounted women's fashion clothing, but since they are based out of China there are some negative Shein reviews and complaints to be aware of:
If you live outside Asia expect your items shipping arrival can take up to 1-3 months, so if you can afford it, pay extra for faster shipping, even though, in some cases and reviews this didn't help make the shipping any quicker.
There have been some complaints of low-quality material, so checking the sellers' reputation and reviews for each item may help.
Also, make sure to take your measurements before placing your order as much of Shein's clothing tends to run on the small side.
Pros: Shein Reviews
- 45-Day Money-Back Guarantee
- Free Returns on 1st Order
- Safe and Secure Online Shopping
- Easy Ordering at Checkout
- Accepts All Credit/Debit Cards and PayPal
To return an item to Shein, you’ll want to use the shipping label they provide and make sure it’s sent back within 45 days of purchasing.
The shipping is free on your first return if you use Shein’s label, which can also be found on your account at Shein.com.
It’s a good idea, to check “Reviews” and “Images” under each item on Shein before buying, and make sure they are overall positive as shown below.
When looking at an item on Shein, make sure to check the customer reviews, and it’s a good idea to sort by most recent to oldest, to see the latest reviews (as shown below).
Shein allows everyone to be a fashion buyer with votes on what should be sold—and voting leads to a chance to win pre-sale items.
Everyone gets a chance to be a fashion buyer according to the Shein reviews with weekly voting on what they should sell in exchange for a chance to win pre-sale items.
Shein is a legitimate website to shop for young, hip clothing that you can’t find anywhere else.
This site specializes in bringing fresh looks to women all around the world by providing apparel that is in-style, durable and inexpensive.
By scouring the globe for the latest fashions, Shein is able to stay on top of the hottest trends and keep their customers looking like they’ve just stepped out of the pages of a style magazine.
Cons: Shein Reviews
- Shipping Can Take Longer (1-3 months outside Asia)
- Sizes Can Vary (seem to run smaller)
- Quality Can Be Low
- Lengthy Return Process
Since Shein ships from Asia, many shoppers in the west face having to wait several weeks for their orders.
Returns can also be tricky, due to the fact that a buyer who isn’t satisfied will need to contact the company through email or via online chat in order to obtain the return shipping address.
Return shipping costs are provided for the first return with a provided return label, which is great, but be prepared to wait longer than normal to get in the process.
If you need further assistance or have a dispute you can contact them via dispute@Shein.com, which seems to be the best way to get a hold of someone.
Is Shein a Reliable Website To Order From?
Yes, Shein is reliable in giving discounted women’s fashionable clothing, and most will get their order, even if it takes 1-2 months to get, which we’ve seen in from Shein reviews.
With that said, Shein currently has an F rating with the BBB (Better Business Bureau) with over 200 complaints in the last 3 years, and 135+ complaints in the last 12 months.
Keep in mind, even though Shein has a bad rating and reviews on the BBB.org, they sell to millions of customers each year, and possibly monthly, so their success rate seems to be 90% plus.
By using comprehensive and up-to-date encryption services, Shein is able to provide its customers with a totally secure place to shop. This means that your information isn’t visible to others as it goes from your system to theirs, and since the company doesn’t store your credit card details, your financial data is safe as well.
Shein seems to be a good company for finding discount clothing that’s in fashion and style today.
They carry everything from casual rompers and cute little dresses to skirts and tops that are totally appropriate for work. You’ll also see shoes and boots, jewelry, scarves and other accessories that will complement your new outfit to a tee.
This company has committed itself to become one of the world’s largest online fashion stores as quickly as possible and it recognizes that in order for that to happen, it has to have a lot of happy clients under its belt. No matter how large or small your order is, the staff at Shein will make it their business to ensure that your whole transaction is smooth and free of hassles.
If you’re wondering whether or not Shein is a trusted website, a great way to find out is to take a look at the many reviews of this online store. The company has an overall okay reputation among past clients for fulfilling most orders in a timely manner and for following through on any type of customer service issue that might arise.
Our Shein Experience and Tips If You Buy
- Choose items that have a good seller reputation and positive reviews
- Check the picture reviews, if any, from customers under each item on Shein
- Some items might say “ships in 24 hours,” which would help speed up the shipping
- You can dispute most issues and get a refund via your credit card company (if a credit card is used)
- Some discounted clothing, like the sales items up to 80% off can be lower quality material
- Any Good Alternative Sites like Shein?
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