SheIn Reviews 2017

5.1 Total Score
24 reviews
Summary

Overall, Shein is worth a try, but follow are tips below.

If you live outside Asia expect your items shipping arrival to take up to 1-3 months. There have been some complaints of low-quality material, so checking sellers reputation may help.

Also, make sure to take your measurements before placing your order as much of Shein's clothing tend to run on the small side.

Another good source we look is the customer feedback below, which is much appreciated and you can get further answers on if SheIn clothing is legit, reliable and a good website.

5.1Editor's score
Is Shein Legit & Safe?
5
Is Shein Reliable?
4
Shein Guarantee
6
Shein Prices
7.5
Shein Hidden Fees
6.5
Shein Shipping Cost
4.5
Shein Shipping Delivery
3
Shein Help & Support
4.5
2.9User's score
Is Shein Legit & Safe?
3.3
Is Shein Reliable?
2.5
Shein Guarantee
1.7
Shein Prices
5.6
Shein Hidden Fees
1.7
Shein Shipping Cost
3.5
Shein Shipping Delivery
2.1
Shein Help & Support
3
Add your review  |  Read reviews and comments

Shein Tips

  • Check out the sales items up to 80% off first and only get 1-3 items to start.
  • Choose items that only have reviews (picture reviews even better).
  • Some items might say “ships in 24 hours,” which would help speed up the shipping.
  • You can dispute most issues and get a refund by using PayPal or PayPal Prepaid Mastercard.
  • Still not sure? Try these stores: GoJane, Gliks or StylesForLess.

Shein Customer Reviews

Pros: Shein Review

Spending over $30 nets buyers free shipping, and further discounts can be had with a twice-weekly presale where items on the site can be discounted by as much as 50% before they are listed officially.

Weekly Shein reviews allow everyone to be a fashion buyer with votes on what should be sold—and voting leads to a chance to win presale items.

  • 30 Day Guarantee
  • Free Shipping Over $30
  • Secure Online Shopping
  • Easy Ordering

Cons: Shein Review

While the security of the guarantees is second to none, this does mean that tickets are priced higher than elsewhere, including the event organizers themselves. Coupled with the fact that ticket prices at TicketCity.com are not fixed and can fluctuate.

The only way to get a guaranteed price is to purchase at that moment, users may want to keep a close eye on pricing to ensure that they get a good deal—or miss out and pay a lot more.

  • Shipping Can Take Longer (1-3 months outside Asia)
  • Sizes Can Vary (seem to run smaller)
  • Quality Can Be Low
  • Lengthy Return Process

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Please leave your Shein review, feedback, or comments below. Thank you!

50 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply
    Olivia August 2, 2017 at 2:15 pm
    0.55
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    10
    Shein Guarantee
    10
    Shein Prices
    20
    Shein Hidden Fees
    10
    Shein Shipping Cost
    10
    Shein Shipping Delivery
    10
    Shein Help & Support
    10

    This website is ridiculous. Do not even bother ordering clothes. If you’re looking for cheap accessories, its not bad. But do not purchase if you’re unsure even slightly. It says “hassle free returns” but when you select the items to return it always says “oops theres a problem. try back later.” And never works. I emailed customer service and they said they would email me a return label so I could return my items. Then they told me my email was invalid and they could not send the return label. Tis makes NO SENSE because they were communicating with me through email! Unreliable people and you can barely understand what they type, since they’re in China. Unreliable. Not worth the risk of losing money and being stuck with clothes three sizes too small

    + PROS: Cheap
    - CONS: returns
  2. Reply
    Amanda July 1, 2017 at 5:36 am

    I ordered my two items after reading all the reviews, but honestly I am glad I did. I know I was probably just lucky for my first order, but my romper and tank top were of acceptable quality and the sizing listed on the website were quite accurate, so they fit pretty well. My advice: only order 1-3 items on sale (they had 1,000+ items 80% off when I shopped) and make sure you look at sizing! If it seems off, don’t buy it. Try to choose only the items that have reviews and maybe even picture reviews. Also, try to order items that say “ships in 24 hours” mine actually did “ship” in 28 hours, but if it did not say that, it might have been shipped from out of the US or maybe wouldn’t have even been made yet.. who knows!? I placed my order May 18 and it arrived May 27. After my order said it shipped May 19, it did not move until May 24 and it was only going from New Jersey to Virginia! I got free standard shipping. They also charged me right away, but did not charge me taxes. So, if you buy from She In, be patient and be sure it will fit because I see it is difficult to return!

  3. Reply
    Elyse June 11, 2017 at 2:17 am
    0.6
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    10
    Shein Guarantee
    10
    Shein Prices
    40
    Shein Hidden Fees
    0
    Shein Shipping Cost
    10
    Shein Shipping Delivery
    10
    Shein Help & Support
    10

    Theft appears to be the action taken when customers return items: Myself and at least 400 others who commented on line. I have never had return items “lost” in USA. I can see a copy of my “ticket” and questions, “tickets” being how one contacts company. However, Shein told VISA they have not had any contact from me! The real question is all companies in China unable & or unwilling to accept returns, or has Shein ruined new opportunities for China to enter the Internet market?

    + PROS: If you remember clothes are really sized for a US child, or petite Chinese (maybe malnourished or just genetics) such that an XL might fit 100 pound woman, then possible to pay little for clothes.
    - CONS: Theft in return department, if you read more than 600 online reviews at various sites. I not only did not receive credit for returned items, I lost valuable clothes I mistakenly thought were part of order. I can see my submission on my computer, but Shein co claims nothing returned for at least 400 customers who are as angry as I.
  4. Reply
    Anonymous June 6, 2017 at 12:44 pm

    I am in the process of bringing their website down because I am an attorney I have given them till Friday to refund my order that I cancelled just after I made the order and they telling me it will take 10 to 20 days for me to receive my money. I have enough evidence and still gathering

  5. Reply
    Anonymous May 13, 2017 at 9:04 pm

    Amazingly poor quality and hard to return

  6. Reply
    Anonymous May 1, 2017 at 7:00 pm

    My family is in law enforcement and attorneys
    They are seeing a lot of red flags with shein . Com
    It doesn’t matter if they have great prices
    The bottom line is
    They lie and take their customers as fools and continue to prey on other new customers

    False advertisement is illegal
    So is embezzlement
    Fraudulent
    Bottom line
    Evidence against shein is piling up
    The CEO is local
    Someone will have to be accountable for these litigation of offense not just a customer complaints

  7. Reply
    Anonymous May 1, 2017 at 6:36 pm
    1.65
    Is Shein Legit & Safe?
    40
    Is Shein Reliable?
    20
    Shein Guarantee
    0
    Shein Prices
    100
    Shein Hidden Fees
    0
    Shein Shipping Cost
    90
    Shein Shipping Delivery
    10
    Shein Help & Support
    10

    Shein has gotten worst
    Their “logistics colleagues aka cult”
    Cancels more purchases that you as a customer have paid for especially if it’s on sale
    Then ten days later you get an email sent from their customer service saying
    We’re sorry to inform you that your item has been deferred aka cancelled thanks for you kind understanding
    Apparently
    If the logistics colleagues can’t get your order packed and shipped in ten days
    Then they cancel your order saying this item is in high demand we ran out of this item it’s no longer in stock
    Thanks for your kind understanding here is 100 points which is a $1:00 that goes for your next purchases that will most likely repeat the same offense and false advertisement
    The main issue with this repeated offense aka a gimmick and dishonest philosophy that they portray is for example
    They cancelled 4 separate items in one week
    Saying it’s no longer in stock
    So they refund you back your money in s shein wallet aka order another let down item so they can cancel it
    I go on their shein. Com site to of course see that all four items are not out of stock
    They have the same exact product and size
    Apparently if the logistics colleagues aka the wizard man from wizard of Ozz didn’t have enough time to put your paid and purchased items in a package and ship it to you
    They just automatically cancel your purchases they love to use the term defer
    That’s what the customer service has emailed me explaining aka pointing the problem is their logistics team
    Bottom line
    It’s illegal to have false advertisement and carelessly sell an item of fashion then so casually cancel the customers purchases

  8. Reply
    Rachel April 3, 2017 at 12:53 pm
    1.6
    Is Shein Legit & Safe?
    60
    Is Shein Reliable?
    50
    Shein Guarantee
    0
    Shein Prices
    80
    Shein Hidden Fees
    0
    Shein Shipping Cost
    0
    Shein Shipping Delivery
    10
    Shein Help & Support
    60

    I’ve placed two orders through SheIn. I saw a blogger I follow post a really pretty wool coat and it was very affordable so I tried them out. I decided to try a few dresses that had really good reviews to get the free shipping. I spent $90 in total.

    I originally thought this shop was in New Jersey since that’s what it stated on their site (with international shops). The shipping email finally came (about a week after my purchase) but it had no tracking number. You had to log onto the website and view it there. If you’re on a cell phone it doesn’t show either. This was really annoying.

    The package was in limbo for 2 weeks and I reached out to customer service. They got back to me right away and assured me it was on the way. I was in no rush to receive the items so I just waited. It did arrive the next week.

    The coat was amazing. I get so many compliments on it. One of the dresses fit really well and I loved. The other dress did not fit and was super unflattering. Since it was so cheap and I knew the shipping was a pain I didn’t think it was worth the hassle to return so I just kept it, thinking I’ll alter it in the future.

    My second order has the same problems as the first, tracking really showing nothing.

    SO I would say it’s a hit or a miss on the items. Due to the items coming from China I would purchase knowing you’re just going to keep them rather than try to return or get a refund.

    + PROS: Some items are great quality and unique
    - CONS: Tracking for orders Shipping Time
  9. Reply
    Anonymous March 28, 2017 at 10:34 pm

    The clothes are very adorable and super inexpensive – the quality is ok, you are getting what you pay for, I didn’t expect much, I just wanted something fun and cheap. They took a long time to ship part of my order and they cheerfully refunded the money for those items when I complained. I was impressed.

    The problem comes if you decide to return things. The sizes ran big for me (alot of people say they run small, so idk) and the return policy says you can return. I followed their procedures and was told over and over for two weeks, any day now. Still no refund. I contacted Paypal and opened a dispute and they told me they would not refund my money until I closed the dispute! Wow! Cheeky! It’s just not worth it. It looks like I am out over $200. Never again will I order without looking the company up online. Plenty of people have reported them as fraudulent. Add me to the list. IF they resolve this, I will come back and change the review.

    • Reply
      Jen April 1, 2017 at 8:40 pm

      It’s interesting to know Paypal would not refund or contact them. It may be different with American Express or Visa? They usually refund first, then resolve it with the company. Is that right? It’s been so long since I have a dispute since I avoid buying over the internet.

      • Reply
        Jen April 2, 2017 at 8:45 pm

        I avoid buying over the internet since my bad experience with Ali Baba. I still have the cell phone case, never used it. I also cancelled the day after I ordered it. Never heard a response from them after 3 phone calls/emails. They just keep sending more emails marketing other products. Bad, bad business practice

  10. Reply
    Micked713 March 25, 2017 at 1:16 am
    1.05
    Is Shein Legit & Safe?
    30
    Is Shein Reliable?
    10
    Shein Guarantee
    10
    Shein Prices
    40
    Shein Hidden Fees
    20
    Shein Shipping Cost
    40
    Shein Shipping Delivery
    10
    Shein Help & Support
    10

    Absolute worst online shopping experience.

    Bathing suit defective. Offered me $5 coupon in response. Gee thanks. I had to throw it out and it cost $15.

    Ordered a pretty white embroidered top. They sent me a tiny knit tube-like top too small for a doll.

    Many items either meant to fit a Barbie doll or a beach ball. Went to return five items. Thought it would be easy. Site required me to upload a photo of every item I was returning.

    Plastic bags have bar codes but no descriptions. No paperwork included in order and no sku or code numbers on the website. There is NO way to tell which item goes with which bar code in the plastic bag. So I included ALL the plastic bags from ALL the items I bought.

    Amount of effort to return items was too much to take and. It worth the savings.

    + PROS: Cheap
    - CONS: Poor quality Awful process and customer service
  11. Reply
    Lisa Cover March 7, 2017 at 5:28 pm
    3.6
    Is Shein Legit & Safe?
    100
    Is Shein Reliable?
    70
    Shein Guarantee
    100
    Shein Prices
    60
    Shein Hidden Fees
    40
    Shein Shipping Cost
    50
    Shein Shipping Delivery
    60
    Shein Help & Support
    100

    Well…. my main comment is their sizes are more for the asian… very small. I thought the jacket I ordered was for a kid. Then I had to throw a fit to get my refund. After telling me it would be refunded to my store account and take 10-20 days I kept “submitting tickets” and they finally refunded it to the card I used in one day. So if you’re small and you don’t mind being manipulated – it’s great.

  12. Reply
    angela March 1, 2017 at 1:24 am

    wow i ordered 5 dresses off this site for my daughter 140.then i read these reviews so glad i ordered befor reading.the dresses took 9 days to get here and there exactly like the pics,love them and most definitley will buy again.

  13. Reply
    Marija Nad February 24, 2017 at 12:41 am
    0.85
    Is Shein Legit & Safe?
    0
    Is Shein Reliable?
    0
    Shein Guarantee
    0
    Shein Prices
    40
    Shein Hidden Fees
    0
    Shein Shipping Cost
    0
    Shein Shipping Delivery
    0
    Shein Help & Support
    100

    I ordered 6 items from SheIn sometime in November 2016. The quality of the service was good. I found the staff really attentive (thus a 2 star rating). I had to return 4 items out of 6 because the items were of poor quality in both workmanship and fabric, and because the sizing was all wrong. Black wide leg pants I ordered in XL were really an S (size 8-10); a pair of sweat pants and a pair of herring pants were too small, even though the items were advertised as “all size”; a dress I ordered was actually too big and the colour of it differed from the picture. Whilst SheIn have a return and refund policy, they do not cover postage. To return the 4 items to an address in US (even though the items were delivered from China) was going to cost me over $80. I decided not to return the items, instead I tried to sell them on eBay at a minimum price, in hope of recovering some of my money. Only 2 items sold and I am still trying to sell the other two. But I think I might cut my losses and add the two items to my rubbish bin. I just can’t see them selling.

    + PROS: Good customer service, they do however work on a rating system.
    - CONS: Very poor quality clothing.
  14. Reply
    Jules January 16, 2017 at 3:32 am

    I have placed several orders with SHEIN, and in all honestly, am very pleased with them.
    Of all the items I’ve ordered (at least 6-8 items each, over 5 orders so far), maybe two disappointed due to size. However, i have a teenage daughter who doesn’t mind receiving them 😉
    So far I’ve loved the quality of everything. Very well made, and better quality than expected (but like I said, I’m a stickler for the reviews.), better than F21, or Ardene. I’ve also made it a point to review my articles, and add my own photographs as well.
    One set of makeup brushes came in with a strong, chemical plastic smell, but it was the vinyl case (a few days outside fixed this). I was worried about a purse I ordered having the same problem, but it had zero smell. Each item of clothing comes in its own plastic envelope (some like ziploc), and main packaging is kept as a bare minimum.
    Though I would suggest they teach their packers how to ship hats without bending them out of shape.
    If an item is very popular, it might take longer to process (as n it might still be in production), but if you’re patient, it will get to you.
    If you’re buying with intent to wear it all on a trip, or to a special occasion in two weeks, don’t. Unless you’re in China, you will not get delivered on time…
    Good customer service so far, especially via the app, they usually respond within 24 hours.

    A few tips:
    1. Read the item description and sizing properly. An XL from SHEIN can sometimes pass as a M elsewhere. (I’m a 10-12 U.S., so usually need the XL, XXL).
    2. I almost only ever buy items with reviews and/or customer photos.
    3. The %40-%45-%50 OFF COUPONS; when you add the code, the total amount will be adjusted to that percentage off. Example: if the item was already %25 off, SHEIN will make your new amount %40-%45-%50 off of the original price. Unless the item sale price already exceeds the coupon amount. So if it’s %80 off, it’ll stay %80 off.
    4. The additional %off coupons only apply on set amounts spent. You’ll need to spend about $250 USD before being able to use the %50 off coupon.
    5. Even if it says 3-5 days processing, these are huge warehouses, it could take twice as long to find it all, depending on how many items you’ve ordered.
    6. Duty fees are not SHEIN’s fault, but has to do with importation from one country to another. It’s the buyers responsibility, not the sellers.
    7. SHEIN has a instagram account, follow it to see photos from satisfied customers.
    Hope this helps.

  15. Reply
    candie January 5, 2017 at 5:51 am

    just worry I read so many bad reviews about this site, hope my order turn out ok, any way this is my first time ordering and the company offer 40% off first time buyer didn’t know that when you use any coupon they offer the price of the merchandise change to whatever full price not the price advertise, so if you order a dress and its price at 25.00 if you use a coupon that offer the dress then goes back to 35.00 so it like there really not offing any discount. for me I WON’T BE USING THIS SITE AGAING SO MANY OTHER SITE OFFER COUPON THAT ACTUALLY TAKE OFF A % OF THE sale price not the original price……

  16. Reply
    Anan December 3, 2016 at 5:57 am

    I believe buying American!! Sorry !! I refuse to get something from China! People who live in America buy American!!!!!!!!!!!

    • Reply
      Polo May 27, 2017 at 11:44 pm

      They lie on their website making you believe they are in the US and aren’t. I’m the same way. I will not purchase overseas again, but again this site said NJ. Now I know the truth.

    • Reply
      LC2017 December 11, 2016 at 7:59 pm

      Lol half of the stuff you probably wear, eat and live on most likely came from China. People like you are so oblivious that you think you actually have a choice. Half of the stuff in your closet comes from overseas and you don’t even know.

  17. Reply
    Andreina November 12, 2016 at 1:21 pm
    1.8
    Is Shein Legit & Safe?
    0
    Is Shein Reliable?
    0
    Shein Guarantee
    0
    Shein Prices
    100
    Shein Hidden Fees
    0
    Shein Shipping Cost
    100
    Shein Shipping Delivery
    10
    Shein Help & Support
    80

    I have made my order one week ago and it hasn’t even shipped. My order number is ALK9098. I want to know when it is going to be shipped, it has been a lot of time since I order

    - CONS: I have made my order one week ago and it hasn't even shipped. My order number is ALK9098. I want to know when it is going to be shipped, it has been a lot of time since I order
  18. Reply
    Isabella October 11, 2016 at 6:42 am

    Hi, can someone tell me if this (being a Chinese site) has their clothing so ridiculously small? I’m a size AUS12 and believe me, have gotten caught out many times buying XL when it’s clearly M in Asian sites.

    • Reply
      Anonymous October 20, 2016 at 8:56 pm

      Personally I’ve found that it differs depending on the item- looking at the reviews (on the site itself) will give you a big clue as to whether you should size it up or down- your safest bet is to go for the next size up, though.

  19. Reply
    RomanQueen October 10, 2016 at 10:46 pm
    2.3
    Is Shein Legit & Safe?
    50
    Is Shein Reliable?
    50
    Shein Guarantee
    20
    Shein Prices
    60
    Shein Hidden Fees
    10
    Shein Shipping Cost
    100
    Shein Shipping Delivery
    40
    Shein Help & Support
    40

    I ordered from Shein recently and it was my first order I can only say that it was a good OKAY experience. I ordered 5 items at $140 aud FREE SHIPPING and all were OKAY quality for the price and all fit fine but was disappointed with the material of 2 of the items as the material was crinkly and I hate ironing. I waited up to 2 weeks with the items in “processing” timeline and bothered customer service a lot with “when are you sending my items questions” I did receive my order after waiting for 17 days. They did send a size S for one of the items when I requested a medium and I have submitted a “ticket” they have replied that because it is their error they will send me correct new size medium and I don’t have to return the S. I still am waiting for this to happen as its “all talk” ticket open. It is a good idea to buy items that have been reviewed by a lot of buyers who put their photo on the website. One dress I bought was reviewed by 138 buyers with a lot of info and photos and advice to order size up and I was not disappointed with it and it is my favorite item from the whole order and love it! For the price I paid I thought the quality was FAIR. I have been lucky that all items I ordered did arrive, fit OK. I am not in a hurry to order from them again though as I want to wear all these items for a while if I do order again in future it will be highly reviewed items only! or another size Medium of the same dress that I loved. I give them 3 stars out of 5.

  20. Reply
    Ana October 3, 2016 at 5:58 pm
    2.4
    Is Shein Legit & Safe?
    70
    Is Shein Reliable?
    50
    Shein Guarantee
    40
    Shein Prices
    60
    Shein Hidden Fees
    20
    Shein Shipping Cost
    40
    Shein Shipping Delivery
    40
    Shein Help & Support
    70

    Hi, I’m from Mexico, and I order from SheIn, the only bad thing was the shipping, I wait for a month, but it’s international shipping so it wasn’t that bad, I surely recommend it.

    + PROS: Good quality, and excellent help and support
    - CONS: Slow shipping
  21. Reply
    Hoda September 8, 2016 at 10:53 am
    2.05
    Is Shein Legit & Safe?
    50
    Is Shein Reliable?
    50
    Shein Guarantee
    10
    Shein Prices
    50
    Shein Hidden Fees
    60
    Shein Shipping Cost
    60
    Shein Shipping Delivery
    50
    Shein Help & Support
    0

    I paid over 120 dollars for the shipment , most of the items were bad quality and strange sizes. I paid cash on delivery and they never mentioned that there is no refund for COD that beside they took 25 dollars as COD charges and customs !!
    Now I want to refund many of the items and they said they will keep it in their wallet for future orders but for me i will never ever buy from them again beside there is nothing mentioned that I cant get my cash most of website in such cases transfere the amount to bank account
    Just dont buy from them extremely bad quality

    + PROS: Quality compared to price is fine
    - CONS: Overall quality for outing clothes is bad poor quality very poor customer service all of a sudden they invented only for me that COD cannot be refunded
  22. Reply
    Tanika September 1, 2016 at 2:35 pm
    3.35
    Is Shein Legit & Safe?
    100
    Is Shein Reliable?
    70
    Shein.com Guarantee
    90
    Shein.com Prices
    100
    Shein.com Hidden Fees
    10
    Shein.com Shipping Cost
    90
    Shein.com Shipping Delivery
    10
    Shein.com Help & Support
    70

    Me personally, I ordered before seeing everyone’s reviews and quite frankly I’m glad it happened that way or I would of missed out on great quality items. On most of the clothings there are people reviews and pictures with them in it. With I thought was nice, I ordered around 5 items for a cedar point trip in the beginning of the month. But my mistake was ordering before I knew the SHIPPING POLICY . It says it’ll take 4-7 business days to prepare the items & depending on what shipping you applied. For me I was qualified for free shipping with would of been 4-8 days but since express shipping was so cheat it was 2-3 business days. All in all the shipping is hell, freak out the entire month before I ordered for my cedar point trip… But I got my items two days before the day.

    Long story short, I would definitely order from the again ONLY because the quality of the clothes are very well made.

    Hope this help!.

    + PROS: Great quality clothes, I'm a size large and all three shirts fitted just right.
    - CONS: Two weeks for delivery. Customer service support works on a different timeframe. I live in Ohio, they responded back to my emails after midnight.
    • Reply
      Anonymous September 3, 2016 at 6:56 pm

      Thank goodness for honest reviews!

  23. Reply
    Adanna Chelsea August 31, 2016 at 10:52 am
    2.9
    Is Shein Legit & Safe?
    80
    Is Shein Reliable?
    60
    Shein.com Guarantee
    60
    Shein.com Prices
    80
    Shein.com Hidden Fees
    20
    Shein.com Shipping Cost
    30
    Shein.com Shipping Delivery
    100
    Shein.com Help & Support
    40

    I personally had a pretty good experienece with Shein, after placing my order I decided to read revews and all I could find were bad reviews so I prayed that I wouldn’t have the same experience.
    My order arrived in 9 days and I live in Spain.
    I ordrred some pretty basic items because I wasn’t so sure of the site, but they were pretty decent quality.

    If I had to give advice about ordering from this websiteit would be to only order things that have good reviews or have photo attachments, the people tell you if the item is see-through or if it runs small…

    + PROS: My order arrived in less than 2 weeks The clothes were pretty decent quality f9r the price The clothes are pretty cheap
    - CONS: One item was sort of see-through Their one-size clothes are really big (I'm sort of petite so that may be the reason) The hidden fees are awful! They can add up to 20$
  24. Reply
    Carolyn August 29, 2016 at 8:40 pm
    0.5
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    10
    Shein.com Guarantee
    10
    Shein.com Prices
    10
    Shein.com Hidden Fees
    10
    Shein.com Shipping Cost
    10
    Shein.com Shipping Delivery
    10
    Shein.com Help & Support
    10

    I ordered from Shein for a total of $65.60. I was supposed to get a 55 % discount, but it was not given. I imediately canceled the order. This was 07/28/2016. Still , no refund. I then got on line and discovered the refund went into some Shein account . I now have to get in touch with them to get them to transfer it to my bank account. I realize I will never get my money back because there is no customer service number. I would have to do another ”ticket” .

    + PROS: no pros
    - CONS: I tried to talk to a customer service guy about why I did not get the discount that was stated on the page. He informed me that the items were already discounted , so therefore I didn't get the promised % off.I am still going to try to get my refund somehow.
  25. Reply
    sasha August 23, 2016 at 5:35 am

    I purchased items for a trip that was a few weeks out. Four days after purchase, the order status still showed processing. I submitted a ticket for delivery estimate and received a response the next day that one of the items was not ready. I was given the option to cancel the item or wait. Considering the item was a swimsuit I didn’t expect it to take long so I gave it a few days, big mistake. I replied back to either replace the item with an available option or send the items that were ready. They were unable to replace the item in which I responded to complete the order with the available items only if the delivery could be confirmed before my trip. The response was it would not make it in time so they cancelled the entire order at my request. Not sure if I will receive a refund or store credit. I would not recommend this site if the items are needed immediately. Delivery times can vary and you may run into the problem I experienced. Best advice, don’t purchase for upcoming special occasions and not have a backup plan.

  26. Reply
    Anonymous August 22, 2016 at 12:08 pm

    good site. delivery was a bit slow but that was expected as they ship from china. all of the items were as pictured and are made from good quality material. some of the jewellery looked a bit cheap but it only cost about 2 pounds so I didn’t really mind. overall a reliable service that I would use again.

  27. Reply
    Agent L August 22, 2016 at 6:01 am
    0.3
    Is Shein Legit & Safe?
    0
    Is Shein Reliable?
    0
    Shein.com Guarantee
    0
    Shein.com Prices
    10
    Shein.com Hidden Fees
    10
    Shein.com Shipping Cost
    10
    Shein.com Shipping Delivery
    10
    Shein.com Help & Support
    10

    The smell of the clothing is terrible! I feel dizzy when I put them on! they should apologize cos they send me this sh*t!

  28. Reply
    John Rasmussen August 18, 2016 at 8:21 pm
    0.3
    Is Shein Legit & Safe?
    0
    Is Shein Reliable?
    0
    Shein.com Guarantee
    0
    Shein.com Prices
    50
    Shein.com Hidden Fees
    0
    Shein.com Shipping Cost
    0
    Shein.com Shipping Delivery
    0
    Shein.com Help & Support
    0

    Run,don’t walk away from this company. Slow delivery, poor quality, impossible to return items, complete road blocks, no customer service, can not reach anyone in the company. Fake website address.

  29. Reply
    Anonymous August 18, 2016 at 4:41 am
    0.8
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    10
    Shein.com Guarantee
    10
    Shein.com Prices
    20
    Shein.com Hidden Fees
    10
    Shein.com Shipping Cost
    10
    Shein.com Shipping Delivery
    50
    Shein.com Help & Support
    10

    I will NEVER order from this site again. There is no number to call. Navigating the site is hard. You have to jump through all kinds of hoops just to do a return. And then you have to package, drive to the Post office box and pay for the return yourself. Never again.

    - CONS: My daughter ordered four dresses. None of them worked out. Returning was a nightmare. You have to navigate the website. Write comments for each item you want to return and then they get back to you with info on how to return the items. You have to spend lots of time on the computer navigating their website. There is no number to call. You then have to write why you're returning an item and include it with the item. Pay for the return yourself. I will NEVER order from this site again! Horrible.
  30. Reply
    Savannah August 16, 2016 at 3:30 am
    0.5
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    10
    Shein.com Guarantee
    10
    Shein.com Prices
    20
    Shein.com Hidden Fees
    10
    Shein.com Shipping Cost
    10
    Shein.com Shipping Delivery
    10
    Shein.com Help & Support
    0

    When I first found the site I was thrilled!! I’ve ordered and returned from here twice before and have had wonderful experience. However, I recently made a large purchase $76 worth and got the clothes in a timely manner but didn’t car for any of them so I went through the same process I had before to return them. The difference is that the first time I tried to purchase the clothes I used a Wells Fargo gift card I had received as a grad gift. Little did I know that Wells Fargo does not allow transactions from London. So my order was declined and I had to used another card. No big deal…….so I thought. Turns out the ticket people somehow only have the first card on file? However I’ve showed them the bank statement that shows the exact amount on the exact day with a description of shein.com

    + PROS: Prices
    - CONS: Everything else especially customer service!
  31. Reply
    Phil August 15, 2016 at 3:32 pm

    This is the worst website ordering and shipping process I have ever seen. I assisted my teen daughter in placing an order. The website promises receipt of the product in 6-17 days. Actual receipt is 30 days, and even then only after I had to hound their online customer service. They also don’t even list a phone number on their website.

    • Reply
      Anonymous September 29, 2016 at 11:50 am

      Maybe the package came so late because it took awhile to ship out your order. Meaning that it took a while to gather up all of you clothing, and other purchases. Sure it doesn’t sound like it would take days to ship out, but it might have. This was the case with me where it took about three days for them to gather up all of my clothes. Granted i ordered $115 worth of clothing so I really can’t blame them.

  32. Reply
    darlene Dominguez August 8, 2016 at 5:28 pm

    these people shouldnt be selling things advertising on Facebook making it to be all nice and like they are legit when all they are is working out of china the worst place to order anything because you get the run around with your order which comes in the wrong size and is slower than trying to buy something from a foreign country.. NEVER again will i buy something from any site off of Facebook reviews.. they should band these sites for advertising and cannot produce in a timely manner only to find sizes are all wrong.. just not right..

  33. Reply
    Aga August 3, 2016 at 7:18 am
    1.55
    Is Shein.com Legit & Safe?
    0
    Is Shein.com Reliable?
    0
    Shein.com Guarantee
    0
    Shein.com Prices
    80
    Shein.com Hidden Fees
    80
    Shein.com Shipping Cost
    80
    Shein.com Shipping Delivery
    0
    Shein.com Help & Support
    10

    Never buy with them again. I ordered some stuff, that were marked ship in 24h, they send only 2 items. When I asked them what about the rest they said my order is ready they are only waiting for one blouse that is on sale. So I told them to cancel the blouse and send all the other items that are ready. After another 2 days I received the email that my order is being processed and that It will be shipped in two packages as some of the items need more time to arrive. So I asked them again what’s the problem as they said my items were ready apart from the blouse that was canceled. They wrote again that another item needs more time to be shipped, and that my items should be sent within another week. (it was already 2 weeks after I ordered), the same day I received information that one of the items I ordered is now out of stock. they said they will give me a coupon, which is also a scum because their coupons only work on non-sale items and almost all their items are on sale. So I finally canceled my order and will not order form them again.

    + PROS: Prices are good Some of the items are ok,
    - CONS: They are lying They say items are ready to ship when they are not Even if item is marked ship in 24h it may not ship in 2 weeks Their coupon is not working with sale items (most of their items are sale)
  34. Reply
    Sandra August 1, 2016 at 12:54 pm
    0.5
    Is Shein.com Legit & Safe?
    10
    Is Shein.com Reliable?
    10
    Shein.com Guarantee
    10
    Shein.com Prices
    10
    Shein.com Hidden Fees
    10
    Shein.com Shipping Cost
    10
    Shein.com Shipping Delivery
    10
    Shein.com Help & Support
    10

    They made a mistake shipping my order somewhere else and wouldn’t refund my purchase. They insisted that I went to my neighbor’s to ask if they received my package, but I already left that house, it’s only my former roommate there. This company is not worth the headache.

    + PROS: Although they failed to address my concerns, I did get a rapid response from customer service. I never got to try the clothing because they shipped it somewhere else.
    - CONS: They made a mistake shipping my order somewhere else and wouldn't refund my purchase. They insisted that I went to my neighbor's to ask if they received my package, but I already left that house, it's only my former roommate there. This company is not worth the headache.
  35. Reply
    Geoff July 28, 2016 at 4:09 pm

    This info edited and growing as more info becomes available to me – BEWARE!!!!

    Also note that there is a site sheindresses.com – and other similar – by name and reviews (especially refund problems) I suspect the same one. It seems it is all part of a “She Insider” site that has a bad history.

    Beware – I appreciate that there are complexities of different language, business, culture, etc.in all dealings with them. Yet – I’ve been around and along with my experience – it just seems this is one sneaky and suspect place. Better elsewhere.

    Simply: For example -their promo coupon does not work as promised/implied (maybe it is as defined in some small print somewhere)…the price will be adjusted off of some “original” price – which they may never actually provide amid the several prices displayed. What you are charged you may not actually see defined until after you pay. Even then – I don’t see a discount identified….just prices charged. I have now also reviewed the site as best as I can – I have tried to fidn any mention of terms and conditions for their (as copy and pasted here) “SIGN UP FOR 40% OFF YOUR 1ST ORDER” – now sometimes a 45% or 50% offer……..there is nothing – anywhere I can find saying it is anything other than as stated: a discount applied to the first order. NOT anything saying they get to determine a different price for the items in that order other than the one you place in the cart and purchase.

    They make it up as they go!

    They do not have anyway to have a 2 way discussion with anyone unless it is pre sale. (ANOTHER WARNING FLAG – salesman always available – service, no). A question after one purchases they must submit a ticket – where only a few subjects are even something they accept Qs on. (Not even a catchall “other”). Hope yours is one! That maybe, as evidenced by my questioning how (or when) the promised promo discount was applied…one gets the always courteous Asian styled prepared response – but it basically says: We charged you the lowest price you had coming – so your 40% off everything coupon on approx $70 multi item order made for an approx 39 cents reduction from what it would be without it. Hmmmm.

    Then – a notice that an item was out of stock (which we understand happens – although with a fully computerized system one would hope not)…and a refund will be made.

    Followed shortly later by a notice clearly saying refund was made.
    BUT: Only after checking why not seen in my account (and so then having to do the submit a ticket process – fortunately for one thing in their allowed subject list – which in itself says something – “refund not received” something frequent enough to address) did I find that “refunds” aren’t actually given back to the customer….instead they are held in the Shein Co “wallet” and called a deposit.. That is not a refund in my mind, and (while not me) to someone paying interest or fees on it to a credit co – not to the credit co either – (Shein still has the $ – it is at best a store credit). And remember – that is for an item they advertised, sold and didn’t have (not a return). Bet the never found/used “not a refund” is a great profit center! And as it makes advertising and not delivering 100% profitable and a way to fund the company – bet why you see many having problems with getting refunds. (I even believe – using the term refunded like this – is against many state consumer laws. But, what is a state going to do to them…wherever they are? Which if it becomes anything – is – GONE.).

    My request ticket to have the refund sent (and some other matters, incl advising I thought this was improper use of term “refund”) was responded to – courteously saying (albeit also clearly preformated) how they are there to help of course – but not doing what I requested. Instead requiring I return and use their system to request to have it sent myself. I logged back in (and after a system problem or 2 giving error messages)…made the request their way. I do not know if it was successful…since the automatic note just says they will attend to it.

    With no formatted responses – my other concerns were essentially ignored.

    Watch out……this experience – while hopefully just their language and unfamilulariity with business practice – makes me concerned it is a company that may well be intentionally misleading.customers anyway it can to get and keep $.

  36. Reply
    margaret O July 2, 2016 at 2:38 pm
    1.4
    Is Shein.com Legit & Safe?
    50
    Is Shein.com Reliable?
    50
    Shein.com Guarantee
    0
    Shein.com Prices
    100
    Shein.com Hidden Fees
    0
    Shein.com Shipping Cost
    0
    Shein.com Shipping Delivery
    0
    Shein.com Help & Support
    30

    I am very pleased with my last few orders . It used to be slow but has gotten so much better

    + PROS: I've noticed lately that the shipping is much faster and the envelope has a N.j. return address , everything I've ordered has been great .
    - CONS: used to be very long waiting time but that seems to have been resolved .
    • Reply
      Nonay July 3, 2016 at 1:31 am

      Hi, when did you place your order and how long did it take to arrive? I placed mined 2 days ago and the status is still processing and i noticed that the shipping date keeps changing. Thanks.

      • Reply
        Lumi July 8, 2016 at 8:19 pm

        Mine came within a week and it was perfect! I ordered a pair of heels and they came in great condition (the box they came in not so much). It was really great I plan on buying a swimsuit next.
        Although I did order through an app called “Dote Shopping”. The app has a bunch of stores put together and puts your order in for you (Use code: M77R if you decide to check that out).

  37. Reply
    Claire July 2, 2016 at 3:13 am

    just got a few things from shein, no troubles with shipping or anything like people complain about. i got a cotton shirt which is far, far nicer than i would have expected, and a green jumper which is also cotton with a fleecy interior and nice, thick fabric. all measurements and sizes were correct, no strings or anything faulty, so I think shein’s pretty decent, depending on what you choose to buy.

  38. Reply
    Tilly June 27, 2016 at 7:19 am
    2.15
    Is Shein.com Legit & Safe?
    60
    Is Shein.com Reliable?
    10
    Shein.com Guarantee
    10
    Shein.com Prices
    100
    Shein.com Hidden Fees
    50
    Shein.com Shipping Cost
    90
    Shein.com Shipping Delivery
    10
    Shein.com Help & Support
    20

    i bought five items on shein and i noticed that when you check out there’s a ‘retail price’ (AU$140) and a ‘discount price’ (AU$82). i used the 40% off coupon, which worked, but only on the ‘retail’ price. i did, however, save fifteen dollars. i’m not expecting much as I’ve been reading a whole lot of negative reviews about SheIn, but my experience has been alright so far. everything i purchased was less than $80 altogether, and i made sure to read the reviews on each item. i also bought only cotton items as well, primarily because cotton is generally more sturdy than polyester, which most items were made of. i like the way the measurements are listed for most products, and with the price as low as it is, i’m really not expecting that much. good luck with shein.

    + PROS: + cheap, lists measurements, discount code worked, huge variety of products
    - CONS: -shipped from china, some bad quality items, discounts only affect 'retail price'
  39. Reply
    Anonymous June 21, 2016 at 2:18 am
    0.75
    Is Shein.com Legit & Safe?
    20
    Is Shein.com Reliable?
    20
    Shein.com Guarantee
    0
    Shein.com Prices
    60
    Shein.com Hidden Fees
    0
    Shein.com Shipping Cost
    0
    Shein.com Shipping Delivery
    0
    Shein.com Help & Support
    20

    I ordered 3 tops, which were “free size”. They arrived within 2 weeks. They were very starchy, so I washed two of them before wearing, in warm water, warm dryer. They shrank so much, I couldn’t even wear them, and I am a small person. Very cheap material. I am trying to return them, but the return process is confusing and unhelpful – deliberately so?

    + PROS: None - the clothes look cute, but that's all
    - CONS: Just about everything.
  40. Reply
    Sarah June 12, 2016 at 2:17 pm
    1.85
    Is Shein.com Legit & Safe?
    40
    Is Shein.com Reliable?
    30
    Shein.com Guarantee
    30
    Shein.com Prices
    70
    Shein.com Hidden Fees
    60
    Shein.com Shipping Cost
    10
    Shein.com Shipping Delivery
    50
    Shein.com Help & Support
    10

    I ordered from this company once a while back. They came okay and in a decent time frame, but I wasn’t satisfied with the clothes at all. Poor quality, flimsy material, and like others have said, very different compared to the pictures. The website’s poor English makes it seem sketchier and even more unreliable. Overall, I’m not impressed, and like others have said, i don’t plan to order from them again simply because of their low-prices which suggest unethical practices.

  41. Reply
    Anonymous February 16, 2016 at 8:09 pm

    Any positive review of this site is a paid scam. Items are HORRIBLE quality, getting a refund is impossible. I emailed back and forth with the company (they skirted any actual way of helping me resolve the issue) after receiving damaged and incorrect items. They refuse to allow me to send the items back and will not give me a return shipping label or an address to return the items to (although I’ve been told by many people that if you send the items back for a refund they will conveniently “never receive the items” and you have to pay for shipping back to CHINA – which is a surprise considering they tell you they are in the US). Don’t be impressed by the pictures on the site, as they are directly stolen from other websites and blogs. Don’t waste your money….I have told them that if they don’t refund me I’ll be opening a claim with the Federal Trade Commission, as well as the police and Visa.

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