Shein Reviews 2020

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5.1 Total Score
8 reviews
Shein Reviews Summary

Overall, our experience with Shein.com was legit and seemed to be a reliable website for us, but there are many negative Shein reviews and complaints saying some clothing is cheaper material, smaller sizes, and returns can take awhile.

Shein was founded in 2008 selling discounted women's fashion clothing, but since they are based out of China there are some negative Shein reviews and complaints to be aware of:

If you live outside Asia expect your items shipping arrival can take up to 1-3 months, so if you can afford it, pay extra for faster shipping, even though, in some cases and reviews this didn't help make the shipping any quicker.

There have been some complaints of low-quality material, so checking the sellers' reputation and reviews for each item may help.

Also, make sure to take your measurements before placing your order as much of Shein's clothing tends to run on the small side.

5.1Expert Score
Is Shein Legit & Safe?
5
Is Shein Reliable?
4
Shein Guarantee
6
Shein Prices
7.5
Shein Hidden Fees
6.5
Shein Shipping Cost
4.5
Shein Shipping Delivery
3
Shein Help & Support
4.5
3.8User's score
Is Shein Legit & Safe?
3.8
Is Shein Reliable?
3.7
Shein Guarantee
3.8
Shein Prices
7.1
Shein Hidden Fees
3
Shein Shipping Cost
3.7
Shein Shipping Delivery
3.5
Shein Help & Support
2.1
Add your review  |  Read reviews and comments

Pros: Shein Reviews

  • 45-Day Money-Back Guarantee
  • Free Returns on 1st Order
  • Safe and Secure Online Shopping
  • Easy Ordering at Checkout
  • Accepts All Credit/Debit Cards and PayPal

To return an item to Shein, you’ll want to use the shipping label they provide and make sure it’s sent back within 45 days of purchasing.

The shipping is free on your first return if you use Shein’s label, which can also be found on your account at Shein.com.

It’s a good idea, to check “Reviews” and “Images” under each item on Shein before buying, and make sure they are overall positive as shown below.

shein reviews is shein legit

You can save more w/ Shein coupon codes (like up to 20% off w/ code: SPR2020).

When looking at an item on Shein, make sure to check the customer reviews, and it’s a good idea to sort by most recent to oldest, to see the latest reviews (as shown below).

is shein legit website and reliable

Shein allows everyone to be a fashion buyer with votes on what should be sold—and voting leads to a chance to win pre-sale items.

Everyone gets a chance to be a fashion buyer according to the Shein reviews with weekly voting on what they should sell in exchange for a chance to win pre-sale items.

Shein is a legitimate website to shop for young, hip clothing that you can’t find anywhere else.

This site specializes in bringing fresh looks to women all around the world by providing apparel that is in-style, durable and inexpensive.

By scouring the globe for the latest fashions, Shein is able to stay on top of the hottest trends and keep their customers looking like they’ve just stepped out of the pages of a style magazine.

Cons: Shein Reviews

  • Shipping Can Take Longer (1-3 months outside Asia)
  • Sizes Can Vary (seem to run smaller)
  • Quality Can Be Low
  • Lengthy Return Process

Since Shein ships from Asia, many shoppers in the west face having to wait several weeks for their orders.

Returns can also be tricky, due to the fact that a buyer who isn’t satisfied will need to contact the company through email or via online chat in order to obtain the return shipping address.

Return shipping costs are provided for the first return with a provided return label, which is great, but be prepared to wait longer than normal to get in the process.

If you need further assistance or have a dispute you can contact them via dispute@Shein.com, which seems to be the best way to get a hold of someone.

Is Shein a Reliable Website To Order From?

Yes, Shein is reliable in giving discounted women’s fashionable clothing, and most will get their order, even if it takes 1-2 months to get, which we’ve seen in from Shein reviews.

With that said, Shein currently has an F rating with the BBB (Better Business Bureau) with over 200 complaints in the last 3 years, and 135+ complaints in the last 12 months.

shein reviews bbb is shein reliable

 

Keep in mind, even though Shein has a bad rating and reviews on the BBB.org, they sell to millions of customers each year, and possibly monthly, so their success rate seems to be 90% plus.

By using comprehensive and up-to-date encryption services, Shein is able to provide its customers with a totally secure place to shop. This means that your information isn’t visible to others as it goes from your system to theirs, and since the company doesn’t store your credit card details, your financial data is safe as well.

reviews shein.com payments checkout

Shein seems to be a good company for finding discount clothing that’s in fashion and style today.

They carry everything from casual rompers and cute little dresses to skirts and tops that are totally appropriate for work. You’ll also see shoes and boots, jewelry, scarves and other accessories that will complement your new outfit to a tee.

This company has committed itself to become one of the world’s largest online fashion stores as quickly as possible and it recognizes that in order for that to happen, it has to have a lot of happy clients under its belt. No matter how large or small your order is, the staff at Shein will make it their business to ensure that your whole transaction is smooth and free of hassles.

If you’re wondering whether or not Shein is a trusted website, a great way to find out is to take a look at the many reviews of this online store. The company has an overall okay reputation among past clients for fulfilling most orders in a timely manner and for following through on any type of customer service issue that might arise.

Our Shein Experience and Tips If You Buy

  • Choose items that have a good seller reputation and positive reviews
  • Check the picture reviews, if any, from customers under each item on Shein
  • Some items might say “ships in 24 hours,” which would help speed up the shipping
  • You can dispute most issues and get a refund via your credit card company (if a credit card is used)
  • Some discounted clothing, like the sales items up to 80% off can be lower quality material
  • Any Good Alternative Sites like Shein?

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Please leave your Shein Review below and let us know:

  • How’s Shein clothing selection, prices, shipping, support, etc.?
  • Is Shein a legit and trustworthy website?
  • Where is Shein located?
  • How’s the quality and size of Shein’s clothing?
  • Is Shein a reliable website and safe to use today?
14 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 4.55
    Is Shein Legit & Safe?
    90
    Is Shein Reliable?
    90
    Shein Guarantee
    90
    Shein Prices
    100
    Shein Hidden Fees
    100
    Shein Shipping Cost
    80
    Shein Shipping Delivery
    100
    Shein Help & Support
    80

    I had a good experience with shien. The clothes came earlier than estimated, and the quality was ok for how inexpensive they were.

    + PROS: Inexpensive, Cute Clothes, Easy Checkout
    - CONS: Help & Support
    Helpful(1) Unhelpful(0)You have already voted this
  2. 0.75
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    20
    Shein Guarantee
    0
    Shein Prices
    70
    Shein Hidden Fees
    0
    Shein Shipping Cost
    10
    Shein Shipping Delivery
    10
    Shein Help & Support
    0

    can never connect to help and support. I am stuck with clothes that don’t fit because they run small.

    + PROS: cheap pricing, but you get what you pay for.
    - CONS: AWFUL customer service, it does not exist.
    Helpful(0) Unhelpful(0)You have already voted this
  3. 3.75
    Is Shein Legit & Safe?
    100
    Is Shein Reliable?
    100
    Shein Guarantee
    100
    Shein Prices
    100
    Shein Hidden Fees
    0
    Shein Shipping Cost
    100
    Shein Shipping Delivery
    100
    Shein Help & Support
    0

    Everything I have bought has been great value for money. Cheap but doesn’t look as though I am wearing cheap clothes. No different to many of the well know high street shops but much cheaper. I have order about 10 times and kept everything. The discount vouchers have worked for all my orders. I have a separate dressing room which is getting fuller everyone I order from SHEIN. I wouldn’t wear clothes that looked cheap on me. Every dress I have bought especially the black sequin styles look much more expensive on than £15 and do look like the actual one.

    + PROS: Very cheap and have not been disappointed with any of my purchases. I have place over 10 orders, going out dresses; sequinned, work dresses ; tweed, knitted, jumpers, live all of them.
    - CONS: I have never had a problem with any urchase.
    Helpful(2) Unhelpful(0)You have already voted this
  4. 0.5
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    10
    Shein Guarantee
    10
    Shein Prices
    10
    Shein Hidden Fees
    10
    Shein Shipping Cost
    10
    Shein Shipping Delivery
    10
    Shein Help & Support
    10

    STAY CLEAR AND DO NOT WASTE YOUR MONEY. dress arrived quite quickly. poor quality material and not really like the pic provided online. not willing to spend the demand of £6.50 to return. My granny would have cut it up to use as a rag. in bin now, not worthy of wardrobe space.

    + PROS: did arrive quite quickly
    - CONS: poor quality and steep refund charge
    Helpful(1) Unhelpful(3)You have already voted this
  5. 1.15
    Is Shein Legit & Safe?
    20
    Is Shein Reliable?
    10
    Shein Guarantee
    10
    Shein Prices
    40
    Shein Hidden Fees
    40
    Shein Shipping Cost
    60
    Shein Shipping Delivery
    10
    Shein Help & Support
    0

    This is a horrible shopping site, I was in a jam because I had vacation in 2 weeks and didn’t have any good bathing suits so I came to this site hoping to find some cute suits saw they had express shipping (2-4 business days) and got super excited I could get them quickly and took the plunge and spent the extra money on the shipping. Mind you this is the Thursday 2 weeks before I leave, so I’m thinking they get here and I can pick which one I want, It is now 3 days until I leave and to my surprise I check the site and see that they shipped my bathing suits to Kuwait instead of the USA so now I’ve been on the phone for the past 3 hours trying to figure out what happened and what going to happen. I go to Shein’s site to try to contact them their 24-hour assistance chat is down and so is there contact number so now I have no swimsuit I’m down a lot of money and have no idea what I’m going to do. All in All, will never use shein again worst decision I ever made.

    Helpful(4) Unhelpful(0)You have already voted this
  6. 0.6
    Is Shein Legit & Safe?
    0
    Is Shein Reliable?
    0
    Shein Guarantee
    0
    Shein Prices
    100
    Shein Hidden Fees
    0
    Shein Shipping Cost
    0
    Shein Shipping Delivery
    0
    Shein Help & Support
    0

    Got my items took out of the bag and knew right away they wouldn’t fit. Even though I never tried them on. I can’t return any of the items or even exchange them for a different size. This company to me is a scam to just get your money . If never worn items should be able to return or exchange. They also Shld make it so you can order different sizes when it comes to 2 pieces. Tops are made way smaller they don’t cover or fit properly

    Helpful(4) Unhelpful(0)You have already voted this
  7. worst co. I ever tried to deal with stall,stall,stall,stall

  8. 2.8
    Is Shein Legit & Safe?
    70
    Is Shein Reliable?
    60
    Shein Guarantee
    90
    Shein Prices
    50
    Shein Hidden Fees
    50
    Shein Shipping Cost
    20
    Shein Shipping Delivery
    40
    Shein Help & Support
    70

    My daughter often order from here. I really had a good feeling after reading others review. I’m sure she is having a wonderful and great choice to shop from here.

    Helpful(4) Unhelpful(9)You have already voted this
  9. Some are good enough, but some are too small. And some came with arm pit smell on the items. They must just deliver some of the returned items without screening.

  10. I was unhappy with the merchandise I received from Shein. I took me 4 months to receive my refund. I was surprise as to how many items they do not do a refund. I was lucky because the PJ’s were two different sizes. Before ordering check to see if the item you want is returnable.

  11. Its impossible to delete your account without contacting customer service and having them do it for you. Never, have I ever experienced that with any other website before. Doesn’t seem legit if they force you into keeping your account. I’m curious as to whether they’ve been selling my basic contact information this whole time.

  12. The sizes are way too small! I normally wear a size 8, but the looser baby doll blouses are normally not tiny. I ordered a medium, and I really, truly think it’s a kid’s size. So then my 11 year daughter tried it on too. She’s 11 & wears a size 3-5 in juniors. She couldn’t get it on either. So on this, an 11 year old girl that wears a size 3 in juniors is too big for a loose style medium in women’s. It’s a shame becuase the blouse is very pretty, but it’s also way too short. If I could have fit it over my head & shoulders, it would have been a cropped blouse, which I am definitely not doing. It would also have been cropped on my daughter. When I double-checked the package, I saw it came from China. I really hate it becuase their things are cute, but I really don’t feel like an 11 year old girl, size 3 in juniors, should have to order a size extra, extra, extra large. I do NOT plan to order from them again.

  13. 1.3
    Is Shein Legit & Safe?
    10
    Is Shein Reliable?
    10
    Shein Guarantee
    10
    Shein Prices
    100
    Shein Hidden Fees
    40
    Shein Shipping Cost
    20
    Shein Shipping Delivery
    10
    Shein Help & Support
    10

    Worst Experience ever!

    + PROS: Prices are low!
    - CONS: Worst online shopping experience I've ever had! They charged my credit card at time of purchase, shipped my order in two shipments that arrived one week apart, and missing items that I paid for and was never notified that they were no longer available. Spent the last 3 months in circuitous emails trying to get a refund of $45.90 which became more about the point that the $$ based on the amount of time this took. Finally received the credit from AX and not Shein - NEVER AGAIN! You get what you pay for.
    Helpful(3) Unhelpful(3)You have already voted this

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