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Is TicketsMate Legit and Reliable Ticket Source?
Our Experience and Advice
We’ve tried TicketsMate and it’s a legit website, but there are some complaints and negative reviews out there. Luckily, we discovered a reliable website where you can bid on your tickets. It scans the biggest ticket sites to find you the best value all in one place.
Watch the video below to learn how TickPick can help you save on tickets and make sure you get legit tickets.
Positives of TicketsMate
Plenty of TicketsMate reviews mentioned the extensive tickets collection.
The layout of the website also did not cause any problems when navigating. Another thing about the site’s design is that it is pretty much straightforward. In the left panel, the categories are carefully placed in the subcategories, and the events are grouped accordingly. The tickets are also delivered accurately through FedEx.
Some TicketsMate reviews also mentioned about the tickets being picked up right at the event venue which others also think is quite convenient. But some consumers do not like to wait right until the day of the event to get hold of the tickets.
Negatives of TicketsMate
There were a few points that customers had stated in their TicketsMate reviews regarding their purchase.
First, some customers were quite clear that the website had a link for a chat support feature, but unfortunately, it did not go live for 24 hours a day. Their customer service hotline also did not work for some hours probably due to the high volume of calls.
These problems with the customer service might have turned off some potential clients since customers needed assistance most of the time and these people wanted to have the answers as quickly as possible.
There were also TicketsMate reviews some ticket orders could no longer be canceled past a certain point after purchase.
About TicketsMate.com
TicketsMate is a secondary ticket broker which means that the tickets that they sell on the website are already added with a markup value, and customers need to pay a certain percentage of service fees too. TicketsMate will tell future customers about what to expect as far as charges go.
Although the tickets are not primarily owned, the company assures all of their clients that the tickets that they sell are all authentic and legit. Security has also been assured, and so far, there have been no reports on TicketsMate that spoke about the customer’s information is in jeopardy.
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I purchased two concert tickets for my parents a Christmas present on 12/25. Ticketsmate shared I would receive the tickets by 1/18 for a show on 1/20. Tickets were not sent until the afternoon of the show on 1/20, while I was traveling. When I landed, there was not enough time to get the tickets to my parents with enough time for them to make the show. Ticketsmate had no explanation for the late tickets, no empathy for what their delay caused and no willingness to make any kind of adjustment for the problem. Now I am out 483, have very disappointed parents and must buy additional Christmas presents a month after Christmas. I would strongly recommend not using ticketsmate and working with a better, well known ticket reseller with customer service ideals.