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We want to hear from you, so let us know below:
How’s Vivid Seats ticket selection, prices, shipping, etc.? How are VividSeats ticket service and are they worth it? Is Vivid Seats a reliable ticket source to buy from? How’s Vivid Seats customer service? Is VividSeats legit and safe ticket site today?
The Good
- 100% Buyer Guarantee
- Secured & Safe Transactions
- Email Confirmation
- Track Your Order
Preferred Sellers Status on VividSeats
One good thing is they have preferred sellers that are partners with VividSeats for awhile and some have earned the “Preferred Seller” by providing good standing service and tickets over time.
Vivid Values Rewards Program
Aside from the site featuring tickets to just about any upcoming major event, VividSeats has a rewards program that most don’t offer.
Vivid Values it’s called, makes it possible for those who like to attend live events on a regular basis to save money every time that they do.
A few VividSeats offers include a $50 gift card after buying tickets to 4 different events, free ticket after buying tickets to 7 events, or $30 gift card after buying tickets to 2 events in Vegas.
The Not So Good
- Prices Can Fluctuate
- Shipping Delivery Times Can Vary
- Hidden Fees (about 25% of subtotal) at Checkout
VividSeats Resale Tickets
VividSeats is a legit ticket resale site that’s been an accredited business with the BBB.org since 2003.
According to several customer VividSeats reviews and feedback (see below) it appears VividSeats is not a 100% reliable ticket source.
VividSeats Ticket Fees
There are some hidden service fees (up to 25%) which don’t announce themselves until the process checkout, which can be frustrating. Many other ticket sites have similar fees that typically range from 10 – 25%.
However, checking them out first will prevent that shock and a little analysis and comparison show that VividSeats service fee is more than most.
Our Tickety Buying Experience
(2 good options we recommend below)
We’ve tried many ticket sites on the web, and we found many of these sites to be questionable with shady reviews.
Now with that said, we’ve tried TicketFly and it’s a legit website, but not the most reliable as some reviews say.
From buying tickets ourselves to many hours of research we would recommend these 2 ticket sites:
One site we’ve tested is SeatGeek (all-in-one ticket search engine store).
SeatGeek seems to be proven secondary ticket source claiming:
- largest ticket inventory on the web (w/ VIP packages available)
- best value w/ SeatGeek’s Deal Score System (see below)
Most Trusted & Verified Ticket Site is…
Most ticket resale sites (aka secondary) say they offer a guarantee, or will just give you “comparable” seats if something goes wrong.
With TicketMaster’s fan-to-fan exchange marketplace:
- tickets sold are 100% verified and issued in your name, so they cannot be counterfeit.
About VividSeats.com
VividSeats.com is a fast-growing marketplace for fans to buy or resell tickets to their favorite sports, concerts, and theater events nationwide.
Founded in 2001, Vivid Seats was created out of a genuine love for attending live events along with a mission of reinventing the ticket purchasing experience of an inefficient industry.
They often have front row seats for everything from the most popular concerts, plays and musicals to sporting events of every kind.
VividSeats has a popular corporate ticket program for bulk purchases and a trip planner that allows you to easily browse through the upcoming events in any city in the U.S. or Canada.
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I bought tickets to Eric Clapton after following a link from Rolling Stone Magazine 3 days before the were to go “on-sale”.
I got 4 “zone 1” for almost $250 ea.. I was told ZONE 1 isn’t SECTION 1. MY SEATS ARE ON THE ROOF!!!
IMMEDIATELY I realized I was being SCAMMED. I called, emailed, and chatted but their lawyers make it impossible to reverse.
My seats are crap! Better seats are still on sale in the Box Office the day of the show.
I thought it was a legit source but it isn’t. I never received my tickets to a concert that was rescheduled due to Covid. I called the day before the event and was guaranteed that I would have my tickets released before the concert. That was a lie. I was on hold for almost 2 hours and was told the same thing that the seller had to release the tickets. They said they notified the seller but I never got anything. Now I am trying to get ahold of them for a refund but can’t get ahold of anyone. This has been the worse ticket buying experience of my life especially since I suffer from anxiety. My anxiety was through the roof waiting and calling around for these tickets. I think this company is fake and they are just taking people’s money. Please buy from another source for a better peace of mind. I know it might cost a few more dollars buying from Ticketmaster etc. but peace of mind is priceless. Please learn from my mistake. I will never buy from Vivid again. Also, now I know why their is a class action settlement again them. I’m going to see if I can get on the lawsuit. The deadline expired but maybe if more of us complain we can get another one going. I already reached out to a lawyer. Might want to see if you can get on the class action settlement. The deadline expired but maybe if we get more people we can have another case against them. Please DO NOT BUY FROM THEM. They are a scam.
Never got tix i ordered on line; missed my event. tried contacting vivid several ways and couldn’t reach them. could not get into event b/c the ticket did not come up on phone, when I called them, first time i was disconnected after waiting 90 minutes. second time I was told they do not refund after event. There was no supervisor or recourse. do not do business with this company
Vivid Seats cancelled my Dodger tickets for covid-19 and stated that they would give me full compensation because of the cancellation. When I tried to use the credit, they jacked up the ticket price to almost twice the price as was the parking almost twice the price. When I asked if they would give me a cash refund or return the money to my bank they refused and PayPal said that this transaction was ineligible for a refund. Vivid Seats LLC has extremely poor customer service, and once they get your money they do not want to release it back without making an even greater profit. All I wanted was a simple refund I don’t care to deal with this company I don’t trust them they are shysters and are not a business I will deal with ever again and I encourage everyone not to deal with them. Very poor customer service.
My friend, Linda Felt, bought tickets to Shania Twain in Vegas. It was cancelled due to covid. They refuse to give refund because she missed their email giving her seven days to request it. That is ridiculous, we didn’t cancel!!
paid $365 for nascar tix for phoenix this year,bought them in feb event was in nov,,long story short ,i never got any tickets or money back ,,,filed a fraud charge with my bank and was told there was no refund it was in fine print :terms and conditions:and there was nothing they could do ,,,stay clear of these guys ,,
Never received our tickets and no one to help. they took the payment and we were left out in the cold.
This is a SCAM, Paid $300 Plus for tickets Never received Tickets
All I have gotten was run around –STAY AWAY FROM THESE CLOWNS– and some worthless in store credit even after i have correspondence saying I would get a refund – They never speak to you in Person
SCAMMERS —- STAY away
Give me my money back for the KC Chiefs tickets that I bought months ago. I bought the tickets with the understanding that if there was an issue with covid 19 I would be refunded my money. I did not realize that when I was sent an email in July that it would be the only correspondence or communication I would receive from Vividseats. Now I am being told that I have no options other than wait until I need to purchase tickets again and then use the credit that I have on file with Vividseats. Vividseats is holding my $2,800 hostage and is refusing to return it to me. This is inappropriate, unacceptable it should be deemed as fraudulent!
Well for starters I typically do not leave reviews as I understand everyone has their own opinions and others may not agree. However after my experience with this company I feel the need to warn others before they put themselves through the trouble I went through.
For starters I do plenty of shopping around before I buy any tickets for the event we attend once a year, this year Vivid seats happened to have the Broncos tickets for about 60$ cheaper than any other ticket provider (even with their processing fees), so on August 24, 2018 I purchased 2 tickets to the Denver Broncos vs Seattle Seahawks in Denver for Sunday September 9, 2018 game, paid in full that day, money came out immediately. I was sent an email almost right after with the confirmation and it stated that the tickets would be electronically delivered by September 7, 2018 (Friday before the game). Great, no stress they will be here before we travel to the event city, also on the email it stated the tickets will be shipped by the seller Thursday September 6, 2018. So when Friday morning (9/7) rolls around I still have no email stating my tickets were shipped (transferred), so at 9:13 am on 9/7/2018 I called their customer service line (incorrect number provided on their site, I came to BBB to get the correct phone number) spoke to CSR George, who was very polite, he explained the NFL was monitoring the electronic tickets so duplicates cannot be created and as soon as my tickets were verified as authentic they could be transferred and he assured me that this would happen by the end of business the same day (9/7/2018), I accepted his explanation and waited. Still nothing by evening so at 3:53 PM (MST) so this would be end of Business in Illinois where this company is located, I called again, waited for about 10 minutes on hold and got a CSR whom I could not understand at all, foreign accent and couldn’t catch her name or really understand what she said, after asking excuse me and what a few times, she said that they are open until 12 pacific time and to call back in the morning if my tickets had not been transferred. Okay so now we’re 2 days from the date my tickets were scheduled to be sent and one day in for unclear reasons why I still do not have my already paid for tickets, please keep in mind that we were traveling to this event city on Saturday 9/8/2018, at 7:47 AM I called customer service again, got CSR Morgan, again very polite, she said she was contacting the seller of said tickets as she put me on hold, she came back with no answers and said I will offer you a store credit for 50$ for the inconvenience you are going through (thanks, but I will not be using this company again), hung up with no explanation or expected time when to expect my tickets. Beginning to panic I log on to my laptop and begin start a live chat with Vivid Seats (8:02 am after waiting for a few minutes to be attended to it said I was connect to James via live chat, he asked how I was doing and as I was typing he ended the chat), 8:11 I logged into live chat again, connected to Ashley this time, while at first she was polite, she stated a team was handling my case, I explained that I would be traveling to the event city and away from a desktop computer (as they claim you have to accept the tickets from a desktop computer)she was rude and said “well go to the library, a fed ex store or a staples to use the computer,” excuse me, I am traveling to a city I am unfamiliar with and purchased tickets through this company which assured me I would have them by the Friday before I left for Denver. I left the live chat before I would turn rude myself. We left for Denver and hoped it was for not. At 2:15 after checking into our hotel (307$ for the weekend of this event) I called customer service again as I had yet to receive my tickets still. Adam is the CSR I got this time, again very polite. stated there was a delay for NFL tickets due to the increase of fraudulent tickets they will not release tickets until 6 hours prior to the games kick off (sounded actually possible at this point), he said call back at 5 hours prior if I still had not received my tickets. I thanked him as his explanation sounded realistic as this is the first year that the NFL is using Mobile tickets at this venue they are just being safe. (Please keep in mind this is the afternoon before the game about 24 hours at this point).
Sunday morning 9/9/2018 (day of the game, 5 hours before kickoff) 8:48 am I called customer service yet again, because as you guessed it still not tickets. I got CSR Peter, again polite, he looked at my account and said it appears they called the seller of the tickets 4 minutes ago to demand they be transferred immediately, well that puts their call to the seller at 8:44 am according to them. He said call back in one hour if I still haven’t received them as the seller was transferring them now (his words) and that there were several calls reported about this seller for that section. Okay so I waited another hour, I called customer service again and got CSR Jeff whom I couldn’t understand due to his accent, he transferred me to a different department as he said there was an issue and this different department is the only one that could handle it, I sat on hold for over 30 minutes(30 mins. and 56 sec) before I had to hang up to use a different phone, I called back and sat on hold for 19 minutes before it was answered by the first person, Archer (I believe again could hardly understand due to thick accent) he said there is a ticket alert on my account and they cannot get a hold of the seller (whoa wait a minute a few CSR from before said they did get a hold of the seller and they were transferring them) and that he would have to send me to a different department to deal with the situation as it was the only department that could handle this situation as the NFL and the venue was holding all mobile tickets to prevent duplicates (heard that before but we are now less than 3 hours before the game and we have to leave for the stadium, now will be leaving my laptop and can’t accept tickets if they come in) I am in full panic mode now, this representative said just stay on the line and do not hang up and I can accept them from the email on my phone and I should be okay to leave for the game (wait what, a few CSR earlier said I had to use a desktop computer and had to go to library etc… to accept my tickets and now I can do it all from my phone) so now I am furious as I keep getting several different stories and no answer where my tickets are and I have to leave to go to a game I have no tickets for, I now sit on hold, I am on hold for 42 minutes at this point and I get a hold of the Venue itself (used hotel phone)to see if there is a delay in sending/receiving mobile tickets) they stated no all systems are up and running correctly. Within 2 minutes of my call to the team venue I got an email from Vivid that my tickets were transferred and to accept them and down load the app for the venue to display the tickets. (Good thing i didn’t leave the hotel just yet as you have to have internet to download the app needed to display the tickets), So we great finally got the tickets at just about 2 and a half hours before the game. We could not enjoy the tailgating or outside events for this game as by the time we got to the stadium and parked and got to our gate it was time to enter and find seats. While I did get my tickets (very last minute) I should not have had to go to the stress of this because of Vivid seats, most of the customer service reps were very polite and offered reasonable explanations, however they were all different and none the truth according to the venue they were blaming. This could have been on the seller as well but when a company represents the seller and then blames everything else this is poor business practice. I should have been given different seats the minute the seller did not transfer the tickets by the date provided (9/7/2018) so that myself as a customer did not have to waste my time calling customer service over and over and over to get nothing but different stories. Please future customers or potential customers of Vivid seats, go somewhere else. There was only about a 60$ difference in the price on more reputable sites (Stub Hub, Ticket master and Ticket City I have used and NEVER had any issue with). This company needs better understanding of people traveling and assurance policies, this trip was a nightmare and only because of this company, and I was offered a 50$ store credit, because that is supposed to undo the stress that they caused with lies and deception. Please use other companies.
Vivid seats tickets are a rip off, I paid 158.00 for a seat that cost them 69.00 in the very last roll of the orchestra section.
Not buying a ticket from them anymore. Total rip off with their fees.
Trust me when I tell you…Don’t buy from this company. DONT DO IT!
KATHY
Vivid just let me get scammed and won’t even try to fix it.
Vivid seats are crooks! They claim 100% buyer guarantee, but that isn’t true! We purchased tickets for baseball games for spring training that were cancelled. Vivid seats said originally said in March that we didn’t have to do anything for cancelled events and that we would receive the refund in 4-6 weeks. We waited the 6 weeks and didn’t receive the refund so we contact them and NOW they tell us the opposite that we had 7 days to request a refund, and now its “too late” for them to give us a refund for cancelled events, but they can give us a worthless voucher?! They can’t reschedule spring training! So much for their “100% Buyer Guarantee”. If an event is cancelled, especially due to this virus, they should absolutely without question provide full refunds! We will never use Vivid seats again, and would never recommend them to anyone else. During these difficult times with so many of us out of work due to the virus they should have refunded for cancelled events without question! Their CEOs problem are pocketing the money as these vouchers are worthless.
I purchased tickets via Vivid Seats. They charged my double of the price of the ticket. They charged a delivery fee even though I printed the tickets myself. They charged a service fee. When I printed the tickets, they had someone else’s name on them.
Still fighting after two weeks to get my tickets. The process is insane to get them on line which is your only option and now that my tickets are in cyber space somewhere I am told by a Senior care person that “I need to call ticketmaster direct, and oh by the way, don’t tell them I bought these tickets from Vivid or else Ticketmaster won’t help me either”!!! I spent $2000 and get no help. I will be telling anyone who will listen to never use VIVID again!!!
We ordered a parking pass and paid for expedited overnight to get them at least a day before the event. Tickets never arrived in fact the tickets are expected to arrive the day after the event. We had a 100% gaurantee from vivid seats that we would get them and not be charged extra which was a lie. When we called to get this fixed they never knew about the issue which was the first problem since they kept harassing us with calls about getting the ticket shipped. Than they made us wait over an hour on hold to speak to an Adam who was not helpful nor provided any answers other than you may get an electronic pass or have to pick it up but we won’t know you’ll get an email eventually and this is less than 24 hours before the event. He than just hangs up without giving us any details. We call back and they refuse to answer my phone calls so we called by a different number. We finally get someone on the phone and she promised us a email and a call before the event which is now less than 8 hours away and no such thing has happened. She also promised a refund on the expedited shipping which we have not gotten. We have no parking pass for an event we spent a lot of money on and now cannot go because of that. So we wasted time and money with no help or solution from your company. We were lied to about getting or ticket and a solution and now will be staying home without being refunded for items we did not receive because your company did not help us.
Bought tickets for a concert that got rescheduled a year past the date of original concert. Asked for a refund, they refused. Told me to sell them myself. (Which will be hard because the concert is now out over a year from now) I told them the new date is during a time when I will actually be on a cruise for my son’s wedding….tough luck, basically. $710 tied up for nothing. Going to obviously have to fight it out with credit card company, I guess. Terrible customer service by the way…rude people.
THE WORST EXPERIENCE OF MY TICKET PURCHASING LIFE!!!!!!!!!
I bought football tickets for my husband’s birthday in May for a game that we’d be driving 14 hours for and planning a whole family vacation around this game date. The money was taken out of my account right then, back in May….
I’ve emailed back and forth with customer service for months now wondering why and how they took my money and I don’t have my tickets, that just didn’t seem right to me. I received a call yesterday saying the seats that I purchased at a price of $298 each were not for sale and there was a big misunderstanding with the seller and those tickets are not available….. they then said they will “upgrade” me to one section over and 4 rows closer. those tickets were not an upgrade in my opinion because they are selling on vividseats website for $271. that’s a downgrade in price. if I wanted those seats I would have bought those seats for that cheaper price originally. But I accepted anyways because I’m tired of these games and the woman let me know that the tickets were already available for electronic transfer and that I should have the tickets before the end of the day! awesome! It’s the next day and I STILL DON’T HAVE MY TICKETS!!!!!!! I called customer service all night until about 8 and tried the text option they have which is way worse. NOTHING WAS RESOLVED!!! can’t even speak to someone directly at that time. so I call at 8 am this morning and finally spoke to someone who was absolutely NO HELP what so ever!!!!! he just kept saying all sales are final, you have our 100% guarantee that you’ll get your tickets, I asked to be compensated for the downgraded ticket price. that’s at least $54 back!!!!! they said no they can’t refund or modify purchases! I explained to them by them changing my purchased seats for cheaper tickets that’s modifying my transaction right there!!!! total fraud!! I told them the situation that I will be purchasing hotel rooms and spending all this money on gas and if I don’t have my tickets they better believe that they will be returning my money for the tickets, hotels, and gas spent for this trip!!!! I CAN’T BELIEVE THIS IS A BUSINESS!!!!
This company is a scam. I did NOT get the seats I wanted, I clicked on 1st level, and seats they gave me was 5th level. They would not cancel the purchase, so I was stuck with $1700’s of tickets that I did not want. I could not sell them…as who in the hell would want $1700 football tickets located near the moon. It just got worse, they never sent me the tickets, I had to battle with customer service at the ticket gate for an hour minutes to get my tickets to show up in the app. I missed the 1st quarter, fighting to get into the game….again, $1700, missed 1st quarter, I needed oxygen I was so high….not the seats I purchased.
They guarantee nothing but a pain in the ass
This might be the worst company in America. I would feel safer next time buying tickets off the street in China for a Nashville event. I paid $400 to have no tickets to a now cancelled event that may be postponed for 2-3 years from now. Horrible, horrible company.
I spent almost $6000 on tickets and did not receive them on the day promised. I have no assurance that I will receive the tickets before the game. They suggest I can pick them up at the Will call office. However, I am having friends and family come across the country to attend this game and I cannot wait until the last minute. So, without any assurance that I will ever have the tickets in my possession I have purchased tickets from Stub Hub. Caveat Emptor for anyone considering doing business with Vivid Tickets. I strongly suggest you research on the Internet before doing business with them. I should’ve checked them out before I spent the money. There are a multitude of complaints about this firm and why the Attorney General of Illinois allows them to continue to operate is perplexing.
Horrible outfit.
Purchased 2 tickets for the Rolling Stones concert in Jacksonville.
Mick had his heart problems and the concert was rescheduled.
We could not reschedule to the new date.
Knew we could not cancel from our end but the have a reseller program you can use once the tickets are downloaded.
Received download instructions 4 days prior to concert and when I called them to ask if my potential buyer was going to have to pay all of their fees also I was told YES. It made me lower my price down to cover taxes, etc.
When I went to list tickets for sale the site would not let me because the time to the concert was too short—-today is Tuesday, concert is Friday. They said to try Craigslist.
If the statement is true about me paying ticket taxes and a new buyer also paying ticket taxes this should be reported to the IRS to see how much unreported cash they skim from reselling.
I purchased 4 tickets to PBR on October 18th & received 4 tickets for October 19th. I have tried repeatedly to contact them, e mail & any phone numbers I could find. I’m coming from out of state for this event & need this resolved now. Surprise, surprise no response.
Never doing this again and would advise anyone else against it. What was disclosed was service fees which were about 8% of the ticket sales. Seemed fair and about what you would expect. What I was billed for was service fees at 38% of ticket sales. Took forever to get a live person from customer service, which was a somewhat helpful overseas representative. Tried the “Live Chat” option which was anything but live. More a robotic automated loop of infinite circles and blind corners. Waited 25 minutes to speak to a call center guy. He explained that all fees were disclosed in fine print. Very deceptive and if not criminal, definitely unethical. I hope Vivid Seats crashes and burns.
Very unhelpful. Company
See below for comment
Why must I provide personal and credit card information before a company tells me their fees. That is Vivid for you. Hide their fees until the very last minute. And often the fees exceed the price of the ticket. Go to Craigslist first. Stay away from this company.
NEGATIVE REVIEW – My husband was going to surprise me with Ill Divo tickets – went to vivdseats and having never hear of YG (he thought it was the seat numbers) being 62 and not familiar with that group or savy on the internet. He DID know they were non refundable but clearly thought it was the seat number. He immedietly knew when finished transaction and called IMMEDIETLY to vivdseats. They had no sympathy – NO CUSTOMER service!!! He ended up going to TICKETMASTERS – to buy the ILL DIVO tickets. WE WILL NEVER use them again and want to WARN anyone buying tickets from them to BE AWARE of their POOR customer service. We are out 223.00 because they would not work with us. That is why they are a billion dollar company……
Wow way too high of hidden service fees!!! Never again!!
Horrible
Vivid seats seems good on the outside, but is god awful.
Purchased 4 tickets for the Yankees game tomorrow, they sent me the wrong ones. Totally different section than the ones I had purchased. How do they allow an outside seller to falsely advertise their tickets?
I tried to contact them, but the phone number is just a recording and there is no way to reach a real person. I contacted them through messaging, and that was almost worse. I will not use his name but he did not help me in the slightest. Responded to me every ten minutes when I was intently staring at the message bored waiting for his responses. After no progress, he told me to email their support. You have got to be kidding me. He was no help whatsoever. I just wanted the tickets that I purchased rather than some random ones I had been given.
I had never used Vivid Seats and do not intend to ever again.
I Purchased tickets in Aug of 2019 to the Lauren Daigle concert schedule May 2020. I changed my mind about the tickets and decided to sell them and was told I would could place on site for resale which I did. The tickets were sold, confirmed and I sent the tickets back on March 8th and I was told I would receive $297 within 7 days however, I never received my money. In the mean time Corona Virus happened and with all the concerts cancelling it has been impossible to reach them. The concert has now been rescheduled for NEXT year 2021 in March and I received general email letting me know this. I once again tried to call and after holding for 3 hrs and 55 min I reached someone who informed me that the policy has changed and I would not be paid for my sold tickets until 7 days after the event next year. I asked how could they keep my money as now they have been paid twice for the same tickets and I was told “this is our policy”, When asked if I could cancel the sale so I would once own the tickets they replied NO because the person who bought them now owns them. So my question is if they own them now and I no longer have any right to them WHY AM I NOT BEING PAID? In my option this is unethical and not legal. At the time I sold my tickets this was not the policy and therefore my sales should not be affected and I should be paid! So as of right now, I do NOT have tickets or the payment for the tickets so basically I’m burned and there is nothing I can do to rectify this situation.
Read the fine print. The guarantee is for delivery of the tickets 1 hour before the event. Really? Not very realistic. I got burned badly. Don’t you.
I WILL NEVER ORDER FROM VIVID TICKETS EVER AGAIN, THIS COMPANY IS A COMPLETE SCAM!!!! THEY WERE QUICK TO WITHDRAW $542.31 FROM MY ACCOUNT FOR AN ARIANA GRANDE CONCERT THAT THEY CLAIMED WAS RESCHEDULED ONE DAY PRIOR TO THE ACTUAL DAY OF THE CONCERT TO A FUTURE DATE SIX MONTHS AWAY!!!!! THEY REFUSED TO REFUND MY MONEY AND THEY WERE EXTREMELY RUDE AND HAD THE NERVE TO SUGGEST THAT I RESELL MY TICKETS. JUDGING FROM THE AMOUNT OF NEGATIVE COMMENTS AND FEEDBACK THAT I HAVE READ I AM MORE THAN CONVINCED THAT THEY ARE RUNNING A HUGE SCAM AND I AM ONE OF THEIR LATEST VICTIMS!!!
I bought 2 tickets for a total of $950 for a concert on June 15, 2019. The receipt said the tickets would be transferred on June 9, 2019. June 9, no tickets. So I called and Customer Service said the tickets were transferred on Dec. 15, 2018. They said they would contact the seller and to watch my email for a new transfer. I watched my email everyday for 4 days and called everyday for 4 days — no tickets. They would not assure me that I would get the tickets and because the good tickets for the event were selling out — I bought new tickets from another vendor. Do not take a chance with Vivid Seats — buy tickets from a different vendor. I just lost $950!!!!
We purchased 8 seats for concert in philly. When we got to show 4 tickets didn’t work. Very frustrating. We ended up buying additional tickets. We have contacted Vivid. And are waiting to see if they make good on guarantee.
I purchased some really expensive tickets to a Godsmack concert in Spokane WA. I was guaranteed the row and section. They never shipped my tickets and waited until the last minute to send me an email and let me know those seats weren’t available. If I would have known this up front I could have bought bought different seats (actually better) and downloaded the tickets. Now since they waited until the last minute there is nothing but crap seats left.
They did offer me some other seats in a different section further from the stage. In their ad they say better or comparable seats. That didn’t happen.
This will be the first and last time I use Vivid Seats. What a joke. I haven’t been to a concert in over 30 years, I wanted really good seats. Thanks for ruining my concert experience Vivid Seats.
I have been a OU season ticket holder for 47 years yet could not get tickets for the 2020 Army game, but vividtickets have hundreds if not thousands for sale at scalper prices. Where is the pay-off going?
Purchased tickets 6 months ago for Elton John concert. Concert is tomorrow night and still do not have tickets. Contacted customer service and said to wait until tomorrow to see if tickets are delivered (email delivery). We had planned to go early for the afteroon in Atlanta and dinner , but sounds like we have to wait around to see when tickets will be sent to us. VividSeats has had our ticket money for 6 months and I still cannot make definite plans for the event. Even if it’s guaranteed, a refund for missing the event still ends up with a spoiled weekend. I won’t use this ticket service again.
Buyer beware of this Vivid Seat company and their service fees. They charge you over 25% of the ticket price which you are already paying double to the original owner. You can’t return them when you find out you’ve been taken on your VISA bill. But they are so gracious with immediately sending you with an email on how to resell your tickets so they make more money! Don’t even waste your time Chatting with them, they are cold and heartless and are in this just for the money. Sad that you have to pay so much for a date night.
Complete rip-off!! Thousands of complaints. STAY AWAY!!!!!!
Company takes money at purchase time. No refunds offered. Then there are no tickets! Customer is taken advantage of by this company who advertise all over the internet as a real company. Very dangerous.
The tickets were sent at 6:15PM the day of the event which started a 8PM. We live 4 hours from the event site. We repeatedly asked for the tickets the week before and never received them. Refund was refused.
Do not use this company.
I think they are have terrible customer service I have tried for days to speak to someone regarding tickets that were purchased by a former employee and the service sucks.
Don’t believe the 100% on-time delivery guarantee.
Awful. The worst. Bottom of the barrel. Total zero. Yadda, yadda.
I purchased two tickets for the Paul McCartney event in Arlington, TX on 12/13/2018.
I received many emails from Vivid Seats, and have never purchased tickets from them before. The emails were to verify the sale and my email address etc. I made a folder on my laptop for all correspondence, uploaded their app to my cell phone and thought I had everything I needed to attend the event.
I began to review the correspondence and realized I did not have the actual bar codes for the event.
On May 16th, I had a “Chat” conversation on line and explained I do not have the bar codes. The Customer Service Rep told me the tickets had been transferred, and I again explained I did not have them.
I was instructed to forward to Vivid Seats a copy of all emails I had received and also I had checked my Ticketmaster account and no transfer had been made. They requested that copy also, which I obliged.
I began receiving emails that stated:
You tickets have been transferred, and we “will TRY to reach out to the Seller to have them retransferred.”
In one of the phone conversations, I was told the Seller “tried to transfer the tickets, but had an issue”…however, Vivid Seats never let me know there were any issues and the tickets were not transferred!
I was also told:
“All sales are FINAL”…even though I had no tickets
“We will try to contact the Seller and have the tickets transferred BUT, WE DO NOT GUARANTEE THIS WILL HAPPEN.”
“We have contacted the Seller but have no updates, you need to be patient…and IF WE HAVE A POSITIVE RESPONSE, WE WILL LET YOU KNOW!”
I couldn’t understand how they accepted my money ($299.16) and could leave me hanging like this…They also said it was up to the Seller. (??)
Then they tell me, if I am disappointed in the tickets I can go on line and find a company and resale them…When I don’t even have the tickets!
I received an email 05/25/19 from Vivid Seats that the tickets were transferred, after I told them on 05/22/2019, that I lost all faith they were going to provide me my tickets…and that I have already purchased new tickets to the event and already had the bar codes on my cell phone…
The tickets were actually CANCELED and I have not received a new transfer.
I have emailed Vivid Seats (several times) to refund my money that I will not accept anything now, but a refund.
Finally I disputed the charge with my credit card company.
NO LOYALTY TO FANS. DO NOT BUY FROM VIVID!!!!!! BUYER BEWARE.
BE SURE TO READ ALL THE FINE PRINT AND SEND TO A LAWYER TO INTERPRET BEFORE BUYING ANYTHING FROM VIVID! NO REFUND NO MATER WHAT. EVENT CANCELLED VIRUS, RIOTS DOESN’T MATTER. THEY HAVE YOUR MONEY AND YOUR NOT GETTING IT BACK.
Double the box office price plus hidden fees.
I purchased two concert tickets. When I got to the venue the ticket taker informed me that the tickets I purchased had already been used for the event. Apparently someone sold them twice!
When I tried to call Vivid that night all I got was a run-around and a recorded message. After almost 45 minutes, I gave up. Needless to say I did not get to see the concert and now I am trying to get them on the phone to get a refund! Wish me luck!!
Although it might seem like a good price, you should avoid them at all cost!!
Vivid Seats did NOTHING after they sold me $1515 worth of tickets to the Rolling Stones concert which were supposed to be handicapped accessible. The tickets were not in handicapped section. Vivid Seats did NOTHING
Vivid Seats Company is refusing to give refunds to all entitled. Now they claim to give 10% to the Music Industry to make you feel guilty. Where is the bank that holds all the fans money and why are they allowed to keep it. Their policies clearly state full refund. If you missed your 7 day say I want a cash refund they offer free tickets in the future as an exchange. They came up with this statement after I said I’m going public. Also two months of calling and endless chats. Did they get their small bis money? If no not our problem. And why should they not return money. No concert, no NBA along with all sport games did not happen. I went local media, Cincinnati, channel 9. Please go bigger!
I was placing an order for show tickets and was not shown the ridiculous service fee ($50 per ticket!) until after I finalized the payment through Paypal. In addition, I was redeeming a discount received through an email and it wasn’t applied. The customer service chat referred me to an 866 phone number and it was impossible to speak to a person. And of course there is a “no refunds” policy so they win every time. I buy tickets online all the time but will never, ever buy from Vivid Seats again.
you can get a refund from your credit card company
They follow poor business practices. They have a 100 percent guarantee on their website but they did not follow it. Despite paying when I could not get tickets from seller, they said it was not their problem and that it was between seller and buyer and refused to refund my money. Beware of doing any business with them.
Bought tickets to camping world bowl. Dec 14. Still no tickets 10 days later. 3 hour ride with hotel and parking. They said wait til that morning of the game tickets are guaranteed? How do go out on a limb hoping you get your tickets? Poor customer service!
Worst company to do business with. They don’t even list the actual seat number until you have paid….when’s too late to cancel. And when you want to contact customer service there’s no one to talk to.
DO NOT BUY FROM VIVID
If you watch the behavior of some businesses during this crisis you can get a picture of who they really are and despite their empty words of working with their customers, they have a strategy of milking every dollar they can.
Last November my wife and I purchased two tickets for a Michael Buble concert to be held May 8, 2020 in Las Vegas. We got the tickets through Vivid Seats and the total cost for two tickets was $742. Forget the fact that the only way you can get these tickets is through a third-party vendor such as Vivid Seats, accompanied by their markup. It became very obvious that the concert was not going to be held on the proscribed date. We were informed today that in fact the concert had been “postponed” to a later date to be announced.
I inquired about getting a refund. Vivid Seats has a clear policy if the event is cancelled you will get a full refund. But in this case, they play semantics and say the event has been postponed. They don’t have another date and do not know when they will have a date. In the meantime, they have collected millions of dollars from concert ticket buyers and have been sitting on that money, in my case, for over four months. For my point of view if the concert is not going to take place on the proscribed date then it has been cancelled. They can schedule another date for Michael Buble to appear but that will be a new concert.
If we assume that since Buble has cancelled his entire summer concert series due to the crisis then we may not see this event rescheduled until sometime in late 2020. So Vivid Seats can sit on this large pile of cash for close to a year or possibly longer.
I then indicated that I was not sure we could be in Las Vegas when the event is “rescheduled” since we do not know what our schedule will be in this scenario. I was informed that we could then sell the tickets through Vivid Seats and of course there would be another service charge accompanying that sale.
I think you can safely assume that I will no longer purchase any tickets through Vivid Seats or any other agent who adopts this rigid policy.
Maybe I am just the (un)lucky buyer. I bought 8 seats to the NHL Winter Classic 2020. Vivid will NOT provide me an e-ticket via their app. They have only sent me a link to download the PDFs. Well, I can’t validate these are legit, and I’d rather not find out the day of the event at the Cotton Bowl.
I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. AND VIVID REFUSES TO SELL THEM FOR ME EITHER!
So , I can’t sell them, I can’t validate them, but I’m out over $1,000!
Vivid chat says “they’re fine.” Seatgeek and Stubhub says “not.”
Sites won’t even upload them because they aren’t recognized as actual PDFs.
I ordered tickets and they said I would have them by the 13th for a game on the 15th. It’s too late as the game is 6 hours form my house. Customer service was like eat it. Not helpful at all.
They only want the money don’t buy here.
Bought tickets for Keith Urban in January for a September show. 2 tickets at $308 per cost me $794. Did not receive tickets despite many chat sessions; the last of which I was “hung up on” after letting them know that I would contact the Better Business Bureau.
Attempted to cancel an order within minutes of ordering and was told there was no way to stop the order. Terrible customer service! I would give zero stars if that was possible.
Lost 511 dollars their automated system never sent me Tickete they refuse to resend the transfer email spent hours on the phone and texting
Thank you for writing this. People need to know what type of company they are thinking of buying from. I did not use VIVID due to multiple bad reviews////////.
Sad, sad story. I still don’t have my 4 tickets to LAST SATURDAY’S FOOTBALL GAME!! Paid over $700! I contacted Vivid when UPS did not deliver my tickets. I kept calling them right up to game time. They would not reissue the tickets which I think is unacceptable. If airlines can issue tickets by email, Vivid should be able to do the same. They need to figure out how to do that. They should have reissued the tickets in some way.
vivid seats is egar to sell tickets but once you do you cannot get ahold of them by phone what a joke.
a concert was cancelled where I was visiting and I finally got my cc company to refund me my money. they are a joke live chat is a joke to they are all about money not service to customers.
I wish I had researched prior to purchase. I wanted to surprise my husband with Nathaniel Rateliff and the Night Sweats and was looking on line to see if he was in our area. Was excited when it popped up in Louisville on May 12, 2018. Vivid said there were only a couple seats available so I took them. Once going through the payment process the cost for what should have been $35 seats for this outdoor venue cost me $275! When I tried to cancel it wasn’t possible. The tickets did arrive from a seller in Chicago with someone else’s name printed on them. I’m feeling like I got scammed and as a retired person can not afford to spend this kind of money! Just hoping the tickets are good!
Customer Service did not know how for me to gain access to electronic tickets Dear Evan Hanson on 12/18/2019 in Austin.. Emailed multiple times, responded with 12 hours. . Finally called box office day of show and gave them my email address and they immediately sent me PDF file with tickets. Never use Vivid Seats again.
Paid money No Tickets
Bought tix for Oct 31, and when ticket confirmation came thru it was for Oct 30. Tried to correct this issue within minutes and was told that exchanges/cancellations not allowed. I had to try to sell my tickets to reconcile. Even bought the ticket guarantee and this did not help me. Can’t believe that this issue couldn’t be corrected within minutes. Cust Service told me this issue is my problem because i agreed to their terms and conditions when i placed the order regardless of the order being incorrect.
if your event is cancelled and not rescheduled, they will not honor their buyer guarantee. If you want ripped off, this is your place!!
Thank you for taking the time to write this, I am planning to fly from FL to NJ to take my daughter on a once in a lifetime trip and concert to see BTS. I did not purchase from VIVID due to multiple statements about not receiving tickets until day of show. How could anyone make plans and spend air fare, hotel, etc the whole time wondering if the tickets will show and be legitimate? I used Ticket Master and had tickets immediately. I am truly sorry for your bad experience but appreciate that you helped save me from the same.
Worst customer service EVER. We bought 10 tickets to an even and traveled, rented rooms and planned a huge family get together only to discover that Vivid Seats never transferred our tickets to Ticketmaster. After literally hours on the phone with them and getting nowhere, we missed the event and Vivid Seats response “We are looking into it. We will get back to you in three to five business days”
Over $200 in hidden fees.
Live Chat mostly non-functional.
Based on numerous reviews on the Better Business Bureau, I now will be sweating for the next 2.5 months that my tickets might not show up, and/or might be fake.
Why aren’t these guys in jail?
I purchased 5 tickets through Groupon and authorized them to charge my Paypal account, NOT my card on file. However, when I went to claim my tickets, I realized that I had 10 tickets. I went back to check and saw that Groupon charged BOTH my Paypal account AND my card on file at the exact same time. I have attempted to resolve this issue through both companies and both companies point to the “fine print” of no refunds. I was well aware of the fine print, but would assume it would apply to tickets that I actually purchased. While Vivid Seats was more responsive than Groupon, their advice was to try and resell the tickets myself. If that is the case, then they could refuse payment from Groupon and resell them, since after all they are in the business of reselling tickets. I initially thought Groupon was at fault entirely for this, but after reading a number of reviews with similar situations when purchased through their site, on other sites and the Better Business Bureau, I am not so sure.
I purchased two Phillie tickets at a cost of $508.55. Vivid Seats sent them not in time for the event. They told me that they are not responsible for the tickets, no refunds. This is my warning to you………..
Dan S.
I had read some not so positive reviews but we used them this past weekend for Phillies Spring Season Tickets. I found them very helpful as I had some technical problems placing my order. They did it easily and with excellent customer service over the phone. The seats were as stated and we had no issues. I would use them again. They did not mark up near as high as some of the other ticket services
Don’t use Vivid Seats!!! They are very shady about how much they charge – we wound up paying more than 5 times as much as the listed prices for a concert. They were quick to finalize the transaction and don’t have any options for cancellation even moments after it is submitted. They also do a terrible job of explaining how you get your tickets once you’ve paid. It’s just a scam website.
DO NOT USE VIVID SEATS!!! They mailed me tickets with the wrong time on them and when I called the day before the event they didn’t know how I could go to the correct show and gave the seller over 24 hours to respond back and then called to inform me a few hours before the concert to just go to the venue to try to use them anyway! Not happening and I’ve already spent way too much time dealing with this AND missed my concert! Do NOT use VIVID SEATS!!!
VIVID HAS WORST CLIENT SERVICE. I HAVE USED THEM 3-4 TIMES IN PAST YEAR. NEVER AGAIN!!
This company is the very definition of sleazy.
Do NOT use them.
Their prices are inflated, by three times in my best estimation.
AND, their customer service has no authority to help the customer.
Vivid harassment’s to elderly
Not to great with computer
They tell me I can not get my money back after I bought
2 tickets to a live show for
180 and change on Sunday it is not even 2 days purchased
Bogus site pay pal involved they are sending me harassment e mail
I am traveling from FL to NJ for a concert. I would not have been able to handle the stress of waiting to see if tickets arrive. Way too much expense involved to be left wondering what’s going on. I am sorry for your bad experience but thank you for writing and helping me decide to buy elsewhere. I stuck with TicketMaster which I have never had a problem with.
I’ll start with the good…..Once my tickets were ordered, I received them the next day.
The bad! When I was checking into ticket availability, it took me a couple previews before I actually bought the tickets. Once I purchased the tickets, I checked my e-mail and found a 10% discount message there on my first Vivid seat ticket purchase. I called and was told the discount couldn’t be added after the fact!
The cost of the tickets……with tax and service fees……OUTRAGEOUS! Price printed on tickets is $149.00 each! I bought two tickets and paid $580! I called again and was told yes, with tax and fees that was the price. Only because I was buying the tickets for a birthday gift did I go ahead and pay the exorbitant price! But I WILL NEVER USE VIVID AGAIN!!!!!
Can’t get a person on the phone
worse experience ever
I was able to order tickets to the Bill Maher show in Vegas 2 months in advance, spent nearly $280 for them. They were supposed to send me tickets, which they never did, blaming my spam folder – which also didn’t have their tickets. When we arrived at the theatre, they refused to honor the purchase order and I had to purchase new tickets for the show. Vivid seats refused to refund the money or give credit for a future show. I’ll never use this company again and I’d encourage all individuals to purchase from someone else. I had excellent results with ticketmaster for the other shows I purchased. They were much cheaper and the company behaved honorably. I have no financial connection to either company, I just believe people need to know what a terrible company Vivid Seats is.
these people are a fraud!!! go to ticket masters do not BUY FROM THEM. RIP OFF!!!!