Vivid Seats Reviews 2017

4.4 Total Score
31 reviews
Summary

Overall, this VividSeats.com review is on the fence, since there are other options out there like SeatGeek or TicketMonster. VividSeats does have a lot of tickets to choose from. They currently have an A+ rating from the Better Business Bureau, but there are over 833 complaints against VividSeats on BBB.org.

4.4Editor's score
Is Vivid Seats Legit & Safe?
5
Is Vivid Seats Reliable?
4.5
Vivid Seats Guarantee
6
Vivid Seats Ticket Prices
3
Vivid Seats Hidden Fees
2
Vivid Seats Shipping Cost
3.5
Vivid Seats Shipping Delivery
5
Vivid Seats Help & Support
6.5
1.7User's score
Is Vivid Seats Legit & Safe?
2.7
Is Vivid Seats Reliable?
1.6
Vivid Seats Guarantee
1.7
Vivid Seats Ticket Prices
1.5
Vivid Seats Hidden Fees
1.5
Vivid Seats Shipping Cost
1.3
Vivid Seats Shipping Delivery
2.3
Vivid Seats Help & Support
1.4
Add your review  |  Read reviews and comments

Is Vivid Seats Legit,
Reliable or Safe Today?

My Experience: I’ve tried VividSeats (it’s legit and safe, but not always reliable), but discovered SeatGeek. They search the biggest ticket sites to find you the best price all in one place. Learn more by watching this short 42-second video called “SeatGeek 101: Making Ticket Buying Suck Less.”

Pros

Aside from the site featuring tickets to just about any upcoming major event, VividSeats.com has a rewards program that most don’t offer.

Vivid Values it’s called, makes it possible for those who like to attend live events on a regular basis to save money every time that they do.

A few offers include a $50 gift card after buying tickets to 4 different events, free ticket after buying tickets to 7 events, or $30 gift card after buying tickets to 2 events in Vegas.

  • 100% Buyer Guarantee
  • Track Your Order
  • Email Confirmation
  • Secured Transactions

Cons

There are some hidden service fees (up to 25%) which don’t announce themselves until the process checkout, which can be frustrating. Many other ticket sites have similar fees that typically range from 10 – 25%.

However, checking them out first will prevent that shock and a little analysis and comparison shows that VividSeats service fee is more than most.

  • Prices Can Fluctuate
  • Shipping Delivery Times Can Vary
  • Hidden Fees (about 25% of subtotal) at Checkout

Please leave your Vivid Seats review, feedback, or comments below. Thank you!

40 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply
    David Slowik February 22, 2017 at 12:50 am

    I have nothing positive to say about VIVID seats. Do not order anything from VIVID seats as they will rip you off with hidden fee’s on their web-site. If you complain to them about this they will tell you that all fee’s are shown, which is a bunch of baloney!

  2. Reply
    Jeana February 20, 2017 at 10:28 pm

    NEVER use vivid seats. I made a huge mistake and called 2 minutes after my purchase to explain and was repeatedly told SORRY. They have no mercy on the consumer. Only concerned about their earnings. I will NEVER use them and I hope no one else does either.

  3. Reply
    Stan February 19, 2017 at 7:09 pm

    Never buy from vividseats.com. They don’t issue refund if the event changed or cancelled. We lost $500.

  4. Reply
    Eleanor February 13, 2017 at 10:13 am

    I bought a ticket and made a mistake on the date. I tried to change it immediately and Vivid Seats said to come back later. When I came back later they said there were no changes allowed. I tried to trade the ticket for a different date. They wouldn’t let me do it either. Bad company.

  5. Reply
    Anonymous February 2, 2017 at 6:56 pm
    1.4
    Is VividSeats Legit & Safe?
    80
    Is VividSeats Reliable?
    10
    VividSeats Guarantee
    10
    VividSeats Ticket Prices
    10
    VividSeats Hidden Fees
    10
    VividSeats Shipping Cost
    10
    VividSeats Shipping Delivery
    80
    VividSeats Help & Support
    20

    Hidden fees, tickets were advertised at $41 a piece. Went through checkout process and after i placed order the receipt came up and said $120 dollars for 2 tickets. Turns out the actual price of tickets was $46 a piece. Then they charged a delivery fee, from tickets that were emailed…..really??? So bad, ruined the game. I guess the box that everyone checks to agree to terms should actually be read when using this site.

    + PROS: Tickets shipped electronically and scanned at game.
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