VividSeats Reviews: Is VividSeats Legit & Reliable?

Disclosure: We are independently owned and the opinions expressed here are our own. The individual reviews at the bottom are from customers and are monitored for legitimacy. We may earn money from affiliate links.

4.4 Total Score
51 reviews
Summary

Overall, this Vivid Seats review is on the fence, since there are other options out there (continue reading for another ticket option).

VividSeats currently has an A+ rating with the Better Business Bureau, but there are over 900 complaints against VividSeats on BBB.org.

VividSeats says all orders are 100% guaranteed, but this doesn't always seem to be true according to the mixed VividSeats reviews and customer complaints below.

4.4Editor's score
Is VividSeats Legit & Safe?
5
Is Vivid Seats Reliable?
4.5
Vivid Seats Guarantee
6
Vivid Seats Ticket Prices
3
Vivid Seats Hidden Fees
2
Vivid Seats Shipping Cost
3.5
Vivid Seats Shipping Delivery
5
Vivid Seats Help & Support
6.5
1.7User's score
Is VividSeats Legit & Safe?
2.7
Is Vivid Seats Reliable?
1.6
Vivid Seats Guarantee
1.8
Vivid Seats Ticket Prices
1.6
Vivid Seats Hidden Fees
1.3
Vivid Seats Shipping Cost
1.5
Vivid Seats Shipping Delivery
2.1
Vivid Seats Help & Support
1.5
Add your review  |  Read reviews and comments

Another Option

My Experience: I’ve tried VividSeats (it’s legit and safe, most of the time, but not always reliable) and then discovered SeatGeek and their new Deal Score ticket system.

It searches the biggest ticket sites to find you the best value all in one place.

Learn more by watching this short 42-second video called “Making Ticket Buying Suck Less and How It’s Reliable.”

VividSeats Review

vivid seats reviews legit safe tickets

Is VividSeats a Legit,
Reliable & Safe Ticket Site Today?

Pros: Vivid Seats Review

VividSeats is a legit ticket resale site that’s been an accredited business with the BBB.org since 2003.

Aside from the site featuring tickets to just about any upcoming major event, VividSeats.com has a rewards program that most don’t offer.

Vivid Values it’s called, makes it possible for those who like to attend live events on a regular basis to save money every time that they do.

A few offers include a $50 gift card after buying tickets to 4 different events, free ticket after buying tickets to 7 events, or $30 gift card after buying tickets to 2 events in Vegas.

  • 100% Buyer Guarantee
  • Secured & Safe Transactions
  • Email Confirmation
  • Track Your Order

Cons: Vivid Seats Review

According to several customer VividSeats reviews and feedback (see below) it appears VividSeats is not a 100% reliable ticket source.

There are some hidden service fees (up to 25%) which don’t announce themselves until the process checkout, which can be frustrating. Many other ticket sites have similar fees that typically range from 10 – 25%.

However, checking them out first will prevent that shock and a little analysis and comparison shows that VividSeats service fee is more than most.

  • Prices Can Fluctuate
  • Shipping Delivery Times Can Vary
  • Hidden Fees (about 25% of subtotal) at Checkout

About: VividSeats Review

VividSeats.com is a fast-growing marketplace for fans to buy or resell tickets to their favorite sports, concerts, and theater events nationwide.

Founded in 2001, Vivid Seats was created out of a genuine love for attending live events along with a mission of reinventing the ticket purchasing experience of an inefficient industry.

They often have front row seats for everything from the most popular concerts, plays and musicals to sporting events of every kind.  

Vividseats.com has a popular corporate ticket program for bulk purchases and a trip planner that allows you to easily browse through the upcoming events in any city in the U.S. or Canada. 

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Please leave your Vivid Seats review, feedback, or comments below. Thank you!

44 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply
    Tony September 16, 2017 at 5:47 pm
    0.4
    Is VividSeats Legit & Safe?
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    Zero customer support. This is a scam. Beware..

    + PROS: Do not exist.
    - CONS: zero customer service. You can never reach a real human by the customer service number.
  2. Reply
    Chris September 8, 2017 at 2:49 pm
    0.5
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    Purchased tickets to college football game. Front row between the 30-40 yard line. Made the purchase about 3 months in advance. I just received the tickets, third row on the 20 yard line. Three months ago I could have purchased the same seats Vivid sent me or half what I paid. I have tried to contact Vivid Seats on numerous occasions. Their live agents only deal with people who’s events are happening in the next 48 hour, or today or tomorrow as the voice mail tells you, just before it hangs up on you. You are directed to send an email that is not returned. Tried live chat. Ha. I left the window up all day and only received automated replies that link me to the My Account features on their website. Did I mention Vivid charged $50 per ticket for all of this fine service. They will not be getting any more of my money. That is for sure. Now onto the Courts to get my money back from them.

    + PROS: None -
    - CONS: Complete lack of customer service. Their guarantee is worthless.
  3. Reply
    Jonathan Fay August 6, 2017 at 1:28 am

    After comparing the tickets I wanted with this new site SeatGeek you mentioned I actually found the best value for sure. They seem to carry the same tickets as VividSeats too, and the company is legit, since I got my tickets within a few days of ordering.

  4. Reply
    wbaj16 August 3, 2017 at 2:47 pm

    “While it is not very clearly stated…ALL TICKETS FROM VIVID SEATS ARE FINAL SALE! Their customer service department is rude, unhelpful, and could careless about the happiness of their customer. I was hung up on twice but two people clamining to be “supervisors”. When I was unhappy with their services they offered me a promotional code to buy more tickets from them.

    They absolutely will not help you with any issues you may have with your tickets. Their only response is that they are a third party vendor and their is nothing they can do because, alone with not giving out their individual names, they keep sellers information confident.

    I have worked in the event industry for 7 years and have heard horror stories of people buying tickets from sites other than the dependable ticketmaster. VIVID SEATS is one of the sites you should be worried about.

    I will NEVER recommend them to anyone nor would I use them again!”

  5. Reply
    Alisa July 27, 2017 at 8:24 pm

    I spent $500 for tickets to ADELE for my sister’s birthday. When we took out seats I could see lots of lighting equipment OBSTRUCTING THE STAGE. I assumed they would move the scaffolding when the show began, but no. WE COULDN’T SEE THE BAND or ADELE for many of her songs. The sound was terrible. The original price for the tickets was $50. I paid $500 to VIVID. I followed up and spoke to numerous people, they asked for photos. I was sure when they saw my photos, and that I COULDN’T SEE THE STAGE, that they would see reason. Well, they did but they said that even though I couldn’t see the concert IT WAS NOT THEIR RESPONSIBILITY. I’ve never bought tickets this way before and I never will again. It’s corrupt. And VIVID is spineless.

  6. Reply
    Laura July 19, 2017 at 6:38 pm
    0.05
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    I tried this site twice and they are zero for 2. In both cases, they called me after a few days to say “sorry, we can’t actually fill your order, but will give your money back in 3 to 5 business days”. So now I don’t have a ticket for an event one week away, and won’t get the money back to try to find another ticket until maybe the day of the event.

  7. Reply
    Sharen July 15, 2017 at 5:15 pm
    0.8
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    I don’t think VividSeats is a reliable ticket company. I’ve read so many bad reviews against them that I can’t trust Vivid Seats.

    + PROS: Not much
    - CONS: To many
  8. Reply
    Joel Brudowsky July 8, 2017 at 10:01 am
    0.5
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    eh, they are ok at best. super expensive from VividSeats.com with all the silly fees. Buy tickets anywhere else and they will be cheaper.

    + PROS: They sell tickets
    - CONS: Wayyyyyy too many magical fees. This service is terrible.
  9. Reply
    Anonymous July 3, 2017 at 7:08 pm

    I purchased 2 track seats to the Ky Derby and as stated above was told I would receive an email when they are ready to be downloaded-May 5th. We live 6 hours away and want to leave early Thursday as you must reserve a room for a minimum of 3 nights at over $300 per night. After reading above review, I am getting a bit nervous to say the least.

  10. Reply
    Robert June 20, 2017 at 9:59 pm
    1.35
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    I bought a ticket from VividSeats and they were unable to provide it, despite their “100% Buyer Guarantee”. Customer service was very apologetic and provided me with a credit for a future order, as well as reimbursing me for what I paid. I was impressed by this, although when I then tried to use the credit, I was told the credit had expired and was no good. Customer service was no help this time, telling me it was my fault for not using the credit sooner. I was never told of any restrictions on the credit, including how long it was valid for. The customer service manager said it didn’t matter that no one told me about the expiration, and there was no one else I could talk to in order to resolve the matter, that she was the boss.

    VividSeats is a real company and their website uses https for secure transactions, and their customer support will make it seem like they are trying to help. However if you have an issue with your order, don’t have confidence that it will be resolved.

  11. Reply
    Tara June 19, 2017 at 7:20 am
    0.5
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    Please do not use vivid. I vow to tell everyone my recent experience. I bought my husband tickets for him and myself to see roger waters in Las Vegas this past Friday. We flew in from Washington state, were so excited as we got through security and scanned out tickets. Comes up as fraudulent. Worthless tickets and no admittance. Repurchased tickets at the box office because that was our only option. I cried the entire concert, I am praying somehow we can get the $800 dollars I paid for the two worthless tickets. What was supposed to be the birthday gift of a lifetime was nothing more than stress and feeling sick to my stomach not sure if I can get my money back.

    + PROS: None
    - CONS: Fraudulent tickets.
  12. Reply
    Anon June 14, 2017 at 5:32 pm

    That’s my problem with Vivid, they wait until the last minute to send you the ticket and they tell you to print them. What if you’re out of town? They don’t care and tell you to go to Fedex! Who wants to do that? You DON’T need to print, just download their huge app and show the concert person your e-ticket. It worked for us.

  13. Reply
    Daron Hill June 13, 2017 at 7:40 pm
    0.6
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    I am still awaiting response from their disappointing no-service desk. I ordered tickets, they billed me and say they sent an email but nothing received. I cannot reach them by phone, the cut off the line and give no option to speak to a human. I will never use them again.

    + PROS: none that I have experienced. I wish I had purchased directly from the venue instead of trying to save a few bucks.
    - CONS: poor customer service; none to speak of. Not sure I will even get my tickets.
  14. Reply
    Todd June 11, 2017 at 5:25 am
    0.5
    Is Vivid Seats Legit & Safe?
    10
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    U should check out the 800+ BBB Chicago complaints and 1000s online reviews.

    BE CAREFUL, FRAUDULENT ACTIVITY
    I bought $1000+ for 4 tix to a concert. I put on 2 credit cards. They proceeded to place 2 orders. After confirmed, they called me and said one of the orders was no longer available. They would not refund the other 2. An hour later i got the 2 tix i didnt want VIA email. They were the wrong tix. I called them back and they had to contact seller to get right tix. They never called back, i finally did and they said the tix i bought were not available and they would offer the wrong ones they sent for a “discount”. $100 over face not including fees. The whole thing felt like a set up, bait n switch. I will never use them again and will tell everyone i know
    NEVER USE VIVIDSEATS!!!!

    + PROS: NONE
    - CONS: EVERYTHING
  15. Reply
    Anonymous June 6, 2017 at 1:30 pm
    0.55
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    Horrible experience..

  16. Reply
    Jenny Collins May 28, 2017 at 10:27 pm
    1.25
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    10
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    Vivid Seats charges an INSANE amount of hidden fees you don’t see until you’re just about to checkout. Also, the “seat viewer” was complete B.S. It was taken from the most optimal position in the section and nowhere near our seat which was obstructed by 2 posts and was in the top row against a concrete wall. I will never use this company again.

    + PROS: The only positive thing I have to say about Vivid Seats is that our tickets were legit and granted us access to the game. They failed in every other way.
    - CONS: Vivid Seats charges an INSANE amount of hidden fees you don't see until you're just about to checkout. Also, the "seat viewer" was complete B.S. It was taken from the most optimal position in the section and nowhere near our seat which was obstructed by 2 posts and was in the top row against a concrete wall. I will never use this company again.
  17. Reply
    Rob May 13, 2017 at 12:33 am
    1.65
    Is Vivid Seats Legit & Safe?
    10
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    I spent $2159.39 on VIP seats 27-32 in section 102 to see Def Leppard with Poison and Tesla at Aarons Amphitheatre at Lakewood on Wed. May 3, 2017 7:00 PM. When I got to the event there were people already in our seats. The ushers didn’t know what to do so they brought in the higher up guys of VIP. I had to leave the concert area while he talked with his senior. Apparently, we were sold tickets from that were not for the seats indicated. In addition, because of the extreme confusion we missed a good portion of the show and had to stand in the isle until they “created” seats for us. These seats were in section 103 in the very last row. This is not what we paid for and were very disappointed. I have pictures and videos of the evening showing that we were not in the seats paid for. The night we got back from the concert I immediately contacted Vivid Seats via email. The next day I talked to them more and over the course of the next few days I filled out all the paperwork so they could conduct their investigation. After Vivid Completed their investigation they decided to refund us only $454 of the full amount. I was completed disappointed. I feel we should have had either the full amount refunded or at the very least 70% of the amount to make up for the hardship that we experienced and the simple fact that we were not able to receive what we paid for. Further more after spending a ridiculous amount of time on hold and going back and forth with the customer service reps I was sent to an investigator who I was only able to leave a message for and I don’t even believe the message even recorded. I will take this company to small claims court for not delivering what was promised if this can’t be settled amicably via BBB.

    + PROS: None
    - CONS: Just read the reply. There are too many to note.
  18. Reply
    stan May 2, 2017 at 6:20 pm

    absolutely got hosed with the fees….accidentally pushed the button to purchase some hockey tickets and forgot to select the amount…bought 6 by mistake and immediately called to cancel the other 4 and they would not do anything to help…that and shoving a $62.00 fee per ticket up my butt AFTER I pushed the button…..WILL NEVER AGAIN USE THIS SITE AND WILL DO ALL I CAN TO MAKE SURE THIS COMPANY HAS TO DISCLOSE THEIR TOTALS TO YOU BEFORE YOU PRESS THE PURCHASE BUTTON. THIS IS WRONG.

  19. Reply
    Tom April 23, 2017 at 12:14 am
    0.1
    Is Vivid Seats Legit & Safe?
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    Is Vivid Seats Reliable?
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    Wish I saw this before I purchased my tickets.No mention of any additional fees until after my card was charged and then the transaction finalized.I live chatted imediatly after but was told sales are final.These guys are scammers!!!!!

  20. Reply
    Jonathan Rice April 17, 2017 at 6:02 am
    2.25
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    My review of vivid seats is similar to others I’ve been reading. The hidden fee I definitely didn’t like and was a bit of a surprise when it just shows up on the last order page. Luckily, I actually did get my tickets before the event, although they took about a month to arrive.

    + PROS: Good ticket options I guess
    - CONS: Ridiculous service fee
  21. Reply
    Anonymous April 14, 2017 at 12:47 am

    horrible company! higher prices! huge hidden fees!

  22. Reply
    Michelle April 5, 2017 at 1:04 am
    0.5
    Is Vivid Seats Legit & Safe?
    10
    Is Vivid Seats Reliable?
    10
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    Horrible company! Don’t trust them. They guaranteed me “great seats” and even sent a photo of our view, but when we got to the theatre it was a totally different story!!! Completely obstructed views! Do not trust these scam artists.
    Gary Baugher
    Sales Agent
    VIVIDSEATS
    866.848.8499 ext 2573
    gary.baugher@vividseats.com
    and “Grace” who is supposed to be the Customer Care Manager x2655

    + PROS: none
    - CONS: deceptive, lack customer service, hidden fees,
  23. Reply
    Judy April 4, 2017 at 3:14 am

    bought 2 tix to Lady Antebellum and was charged for 3. called 3 min after seeing charge and was told there was nothing they could do. Also huge hidden fees. Total bait and switch. Buyer beware!

  24. Reply
    Kyra Pitcox April 3, 2017 at 1:41 am
    0.5
    Is Vivid Seats Legit & Safe?
    10
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    10

    They sell fake tickets. Don’t buy from vivid seats. I bought $400 Garth Brooks tickets and was turned away at the venue for having fake tickets. It was also a 5 hour drive for me to get to this concert so it was super upsetting. After calling vivid seats, they offered replacement seats that were terrible compared to the seats I had purchased and no apology. We ending up having to buy more tickets from the venue with no help from vivid seats. WILL NEVER BUY FROM THERE AGAIN.

    + PROS: There were none, I just hope they have me my money back.
    - CONS: I didn't get what I purchased. Rude customer service.
  25. Reply
    Berlinda April 2, 2017 at 1:21 am

    I will never ever use vivid seats again. My husband and I were stranded on the side of the road waiting for a tow service to pickup our pontoon boat. We are locals in Las Vegas it’s our 6 year anniversary, contacted a representative she said they ate a third party that purchases the tickets and could not refund or change date I asked to talk to a supervisor she said she was a supervisor her name was Amanda . So basically it’s 300 down the drain.

  26. Reply
    Thom March 24, 2017 at 11:59 pm
    1.75
    Is Vivid Seats Legit & Safe?
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    I downloaded the Vivid Seats App and proceeded to purchase one ticket to Hamilton in NYC. I reached the screen where you select the payment method. I selected Apple Pay, which is an option in the app, and the payment appeared to be processing but returned a “transaction failed” response. I was disappointed; however, I waited five minutes and tried again. The same transaction failed message appeared. Keep in mind that each ticket were $775. I check my email about 15 minutes later and noted two (2) confirmation orders. I was shocked! I emailed, called, and did a online Chat session with support. That was not an easy process (to get in touch with an actual human). The Vivid Rep. “Brittney” said they could not help me because the transaction has already processed but she told me to call a manager (she provided the number). I call the manager, and was told it has already process and they can do nothing. They we absolutely no help. She told me to check my email after a purchasing in the future; l was furious because VIVID’s APP said the transaction failed. So basically, that was the worst experience ever! Don’t purchase tickets from this company. They do not take ownership for there own errors. Terrible! Please use another company!

    + PROS: Lots of selections
    - CONS: Poor customer service Only care about taking your money Have a technical glitch with the app that they take no responsibility Don't Use them!
  27. Reply
    James A. Gay March 19, 2017 at 9:16 pm

    Something seems fishy with these guys. Tried to get a change made, was given same script by 3 people. Fraudulent?????

  28. Reply
    Brittany Shaw March 11, 2017 at 11:41 pm
    0.5
    Is Vivid Seats Legit & Safe?
    10
    Is Vivid Seats Reliable?
    10
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    Don’t buy from them!!! Every single other site is better I promise you. I’ve had such a hard time, and there customer services is a complete joke. I was hung up on twice on the phone, and on that chat I was also hung up on.

    My event date was changed to a new day, and I couldn’t go anymore. They wouldn’t refund me the money. They pretty much just told me I was out of luck and I had to sell my ticket myself. I will never buy from them again, and I will make sure my family members do not buy from them either. There is no 100% buyer guarantee like they preach. It’s truly an awful company.

    If I could give zero starts. I would!!!

    + PROS: None at all.
    - CONS: Worst customer services. They are not reliable. My ticket date was changed, and I couldn't go and they wouldn't give me my money back. They told me I had to sell my ticket myself. They wouldn't let me get in contact with whoever the seller was. Don't buy from them.
  29. Reply
    Will March 9, 2017 at 5:46 am

    I tried to cancel an accidental order for “Dear Evan Hansen” tickets immediately after the mistake was made.Vivid Seats customer service refused to help. Their reps are unfriendly to the point of being nasty and even abusive. All the company cared about was taking my money immediately. And they did take my money — over $1200 of it. VividSeats are greedy ripoff artists.They should be ashamed of the way they run their business.

  30. Reply
    Patrick Mastroianni March 8, 2017 at 4:58 am
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    Vivid Seats Help & Support
    0

    I placed and paid for an order for Miss Saigon tickets in NYC for April 7 through Vivid Seats. Then AFTER I placed the order I received a notification that the seller would be ready to send the tickets on April 6, THE DAY BEFORE THE EVENT!!!! This, of course is unacceptable from any reasonable point of view. I then IMEDIATEDLY called Vivid seats requesting that they either change the delivery date or method or refund my payment. The representative, Jessie, who claimed to be a manager, refused to help in ANY way at all. I then went on line and was shocked to see that I am by no means alone in the experience I’ve had! In fact the reviews were so bad (at SEVERAL different review sites), that I’m wondering whether I should ask my state’s Attorney General’s office to take a good look at Vivid Seats, as it would appear from their website, that they do a fair amount of business in my state, and they have MANY MANY complaints. I am VERY dissatisfied not only with their operating policies, but with their utter disregard for client satisfaction. I will never purchase so much as a movie ticket from this company!

    + PROS: Prices average.
    - CONS: Bad operating policies and extremely poor customer relations.
    • Reply
      jose zepeda March 17, 2017 at 5:29 am

      did you at least get your tickets?

  31. Reply
    Peter March 8, 2017 at 3:14 am

    I purchased tickets for an artist that had two shows in one night. I purchased a ticket for the 8:00 show and was sent a ticket for the 10:00 show. The 8:00 show was booked so they offered a refund or a %20 discount on the later show. I agreed to the discount, but when I was told the doors open at 10 and show starts at 12:30 (on a Tuesday night), I changed my mind. I called to see if I could get a refund and all I heard was ‘you had your chance earlier, we won’t refund you for the wrong tickets we sent you’. I understand they did offer me a refund earlier, but I’ve NEVER had an experience with a company who’s customer service was so indifferent to the customer. Forget the money I wasted, their lack of concern was offensive to me. It’s safe to say I’ll never use them again for any future events.

  32. Reply
    Nick T. March 7, 2017 at 4:01 am

    DO Not use this company! They gave miss leading information and it cost me over $220. Dealing with their customer service reps is like dealing with underpaid teenagers. You will not be able to talk with their supervisor period. It just not going to happen….I tried to get to the top…not going to happen. Do business with anyone else. A very dishonest outfit period.

  33. Reply
    Olivia L March 2, 2017 at 4:54 am
    0.4
    Is Vivid Seats Legit & Safe?
    10
    Is Vivid Seats Reliable?
    10
    Vivid Seats Guarantee
    10
    Vivid Seats Ticket Prices
    10
    Vivid Seats Hidden Fees
    0
    Vivid Seats Shipping Cost
    10
    Vivid Seats Shipping Delivery
    10
    Vivid Seats Help & Support
    10

    Use caution my tickets were no good. Denied entry at the venue. Tickets voided in my face .. vivid seats is not reliable.

    + PROS: None at all. Poor service. Total let down.
    - CONS: My tickets were rejected at the venue and I was denied entry because the tickets were bad. I was scammed by vividcseats and I thought it was legit. Well it's not. I should have just taken my chances with a scalper. Use Ticketmaster
  34. Reply
    Yvette March 1, 2017 at 3:54 pm

    I had a really good experience with VividSeats. I flew into NYC about 10:00 a.m. on June 1st, and while I was at the airport, I bought 4 Hamilton tickets on the website for that same day for the 2:00 show. I was told to pick up my tickets at the Marriott Marquis hotel in Times Square which just happened to be where we were staying. I received emails on how to get my tickets and someone from VividSeats also called me to tell me what to do. He was very nice, and I asked him if the tickets were legit. He assured me they were, but I was still very nervous until going into the show. The tickets also had someone else’s name on them… I guess the orginal person who bought them, but was not a problem. The tickets were very cheap for that day for some reason $385 a piece not including fees… I think it ended up costing about $450 a piece after fees which is still an incredible price for Hamilton tickets since they’re sold out for months. You can’t find any for under $800 a ticket now. If you’re looking for a good deal on hard to find tickets, I would suggest waiting on getting them until the day of because the prices seem to go down once it gets closer to the show. I am very lucky that everything worked out so great for us!

  35. Reply
    David Slowik February 22, 2017 at 12:50 am

    I have nothing positive to say about VIVID seats. Do not order anything from VIVID seats as they will rip you off with hidden fee’s on their web-site. If you complain to them about this they will tell you that all fee’s are shown, which is a bunch of baloney!

  36. Reply
    Eleanor February 13, 2017 at 10:13 am

    I bought a ticket and made a mistake on the date. I tried to change it immediately and Vivid Seats said to come back later. When I came back later they said there were no changes allowed. I tried to trade the ticket for a different date. They wouldn’t let me do it either. Bad company.

  37. Reply
    Anonymous February 2, 2017 at 6:56 pm
    1.4
    Is VividSeats Legit & Safe?
    80
    Is VividSeats Reliable?
    10
    VividSeats Guarantee
    10
    VividSeats Ticket Prices
    10
    VividSeats Hidden Fees
    10
    VividSeats Shipping Cost
    10
    VividSeats Shipping Delivery
    80
    VividSeats Help & Support
    20

    Hidden fees, tickets were advertised at $41 a piece. Went through checkout process and after i placed order the receipt came up and said $120 dollars for 2 tickets. Turns out the actual price of tickets was $46 a piece. Then they charged a delivery fee, from tickets that were emailed…..really??? So bad, ruined the game. I guess the box that everyone checks to agree to terms should actually be read when using this site.

    + PROS: Tickets shipped electronically and scanned at game.
  38. Reply
    Josh Baker January 10, 2017 at 6:36 pm

    Use another ticket reseller! I purchased seats for an Eric Church with a confirmation that the tickets were guaranteed. Just 3 weeks before the show I get an emergency email saying the seller cannot fulfill the order and they could find me comparable seats. THE SEATS OFFERED IN EXCHANGE WERE NOT COMPARABLE. The customer service team said all they could do was cover up to $70 over what I paid, so as a result I would have to settle for the opposite side of the arena. And that they have overhead they have to cover so it just was not possible to get tickets where I originally purchased without me paying the difference.

    Customer Service Reps were nice and helpful however management obviously does not care about its customers.”

  39. Reply
    Glynda December 23, 2016 at 3:19 pm

    I ordered tickets from VividSeats for a concert a week before the tickets went on sale, 3 months before the show. We didn’t get the tickets till the Monday before the Saturday concert the week of Thanksgiving. I paid 2 times the face value after all the fees on VividSeats. We received 2 tickets same section/table, 5 seats apart. The seats are not together, WT!!! I called customer service at VividSeats and the person on the other line stated “maybe someone will trade seats with you”. He also, advised they would contact the seller and have them call me the next day. He said if the seller couldn’t solve the seating issue to call them back and they would see what they could do. I have never had this issue before with other sites.

    • Reply
      Mike Messmore December 24, 2016 at 6:25 pm

      Sorry to hear about your experience, which doesn’t sound ethical. From my experience, VividSeats is supposed to guarantee that seats will be together (side-by-side), unless otherwise stated with the ticket order before buying.

  40. Reply
    Joe K October 22, 2016 at 12:57 pm
    4.6
    Is Vivid Seats Legit & Safe?
    100
    Is Vivid Seats Reliable?
    90
    Vivid Seats Guarantee
    90
    Vivid Seats Ticket Prices
    80
    Vivid Seats Hidden Fees
    100
    Vivid Seats Shipping Cost
    90
    Vivid Seats Shipping Delivery
    100
    Vivid Seats Help & Support
    90

    Worked fine for me. Bought two tickets to 1st game of Cleveland Indians Boston Red Sox tickets 10/6/16. Tickets emailed a day late, but via live chat with Vivid Seats customer service I had my tickets within an hour. Tickets were as described and legit. Fees are disclosed clearly before you buy. No surprises with me. My experience was good with them

    + PROS: website easy to use customer service is responsive wide variety of tickets available fee less than StubHub and SeatGeek
    - CONS: none at this point
  41. Reply
    Anonymous August 9, 2016 at 8:06 pm

    On june 11, 2016 I had place an order for two tickets to a musical show on line through a company based out of Chicago “VIVID SEATS”.
    I placed two items in the cart, amount to be payed showed $150.00. so to be clear two items = $150.00
    When I place my order for these two tickets through my PayPal account ONLY NOW did the amount state $336.00. !
    Four minutes later I called VIVID SEATS, the representative on the phone told me that once the payment was made there was zero chance of canceling the order or a refund.
    VIVID SEATS did not show the full amount they are charging for this product until AFTER payment was made, this must be fraud by any one’s standard.
    No one in there right mind is going to pay 336.00 for two tickets to an obscure artists in a small venue in Vermont, only if they have been robbed.
    I now have received the physical tickets, the price on them states 59.00 a piece, thats 118.00 total !
    Once again I would like to be clear, VIVID SEATS did not show the full amount they were charging for these tickets until I payed, then they state you have no recourse, it could have been 10,000$ for that matter.

  42. Reply
    Anonymous August 8, 2016 at 5:46 pm
    4.9
    Is Vivid Seats Legit & Safe?
    100
    Is Vivid Seats Reliable?
    100
    VividSeats Guarantee
    100
    VividSeats Ticket Prices
    100
    VividSeats Hidden Fees
    100
    VividSeats Shipping Cost
    100
    VividSeats Shipping Delivery
    100
    VividSeats Help & Support
    90

    I’ll have to admit, I ordered my McCartney tickets from Vivid Seats without doing research prior to ordering. After I ordered I found some negative reviews but stuck it out and I’m glad that I did. Prices weren’t outrageous delivery no problem and no problems with customer service. I will order from them again.

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