AliExpress Reviews 2020

Most goods arrive without issue, although some take a very long time. Some goods that say they are leather are obviously PU and some goods that say they are cotton are polyester – if you question this you have to get pay a professional to report on what the materials are.
The worst thing is if you put through a dispute, generally they find on behalf of the buyer, HOWEVER, THE REFUND NEVER GETS PAID OUT!
I have a number of refunds outstanding, mostly from clothes where the size chart was completely incorrect, some won the disputes months ago, but there is no way to know whether the seller or AliExpress is meant to pay back the money. IT JUST NEVER GETS PAID BACK. Not so bad for cheap items but a $90.00 jacket that was meant to be a XXXL and is probably an XS is a total rip-off.
BUYER BEWARE, Eva the robot sends you down a dead end trail.

Not worth it unless you like gambling
Some items are promptly delivered, usually with what appears to be US warehouse. Regular items take a month or more if shipped from overseas. Frequently, items (over 10% of orders) which were never received were disputed and if their logistics show it never left China, a refund is promptly given. If a product is received damaged, they discount it, but I end up stuck with a damaged item, albeit at a reduced cost. The problem is that their logistics can be way off, and I end up charged for items which I never received, so I am out the cost of the entire order with no delivery.
Note that description is often wrong and overly optimistic, and be careful with voltage (many things are 220) and size (metric vs. English – even drawer knobs don’t fit and threads on screws are not US compatible). Plugs on electronics can be European/Chinese standard – not US.
In short, ordering from Aliexpress is like gambling. Don’t do it unless you can afford to lose your money. You can get a good deal, but often, you will get burned. Also, be careful of fake goods (like SD cards).

The claims below made on this site are not true
Order not received: a full refund
Order not as described: a full refund (or partial if you choose to keep the item
If item not described there is no full refund – only partial if you choose to keep the item

Order not received good luck.Dispute gets silly answer and there is no reply available so you can challenge

This site should check its Facts before publishing

A couple times a year I make a $500.-$5,000. purchase (apparently I am a very slow learner).
Almost every order plays out the same way:

1, Following payment a tracking number is issued quite quickly (to circumvent the automated refund system).
2, I’m contacted about delays due to being last in queue (but can pay extra to expedite my order), or there are shipping delays (this too can be expedited for an additional fee) otherwise another shipping related issue like “advance customs/duty payment” or remote aria service charge (mind you I live directly beside a 6 lane highway).
3, If I decide to back out of the purchase due to these surprise delays/expenses they will refuse to cancel the tracking number, thereby making it impossible to file for a refund (refunds can only be processed before a tracking number is issued or after the tracking number indicates receipt of the item (which can,t happen if you don’t pay the extortion/fees or wait several months in queue).

AliExpress does nothing to assist because a tracking number has been issued and once a tracking number is issued they pretend it is in-rout until it shows as delivered. Only after the tracking shows as delivered are they even willing to allow a dispute to be opened, and the scope of their involvement is to send an email to the seller. It remains entirely in the sellers hands how they will deal with or ignore it and that is the final say in the matter.

AliExpress will not/does not sanction the seller in any way and will not/does not issue a refund directly from the sellers e-walet.

It is obvious that AliExpress not only facilitates but encourages this behavior (cirtanly does nothing to discourage it)..

Don’t buy, I’m ordering and I’ve been waiting for more than 3 months, I’m even looking for my refund, the machine robot answers that it should come …, I’m looking for a REFUND NO OF THAT. THIS SITE IS SCAM … BE CAREFULLY

16th Aug 2020, The site is a scam site, don’t purchase from them. After reading other peoples posts, I have experienced the same. I waited about 2 months for a delivery from China, suppose to take 21 days. The tracking numbers are fake, tracking number can never be found. I was lucky that the seller refunded my money but not the whole amount. No buyer protection on the money I have lost. And good luck trying to get in contact with someone at AliExpress, almost impossible. By far one of the worst sites I have dealt with.

WARNING Very bad if your item doesn’t arrive they mark it as delivered even after you prove its not been delivered. They then refuse to refund after you prove you have not received it and there reason for not refunding is that parcel was delivered, but you proved 100% it wasn’t delivered. They don’t listen to what you say don’t use them

My product (ultra thin game monitor, €186) was delivered at local post office and I received invitation to come and pick it up. At arriving at post office, the package appeared to be collected by an unknown person. I contacted PostNL about this. They did internal investigation. They (PostNL.nl customer service team) admitted their fault and sent me this in a report.
I mailed this report (shipping company’s official document) to prove the product lost at start of dispute to Aliexpress.  So the document is in the evidence list from the start of the dispute. I am very unhappy with Aliexpess dispute communication.   I keep getting requirements for evidence. I keep explaining the report. But I do not get any substantive comments to my uploaded evidence explanations and no substantive comments on given explanations. I ask seller and aliexpress both to show some respect to me as your customer and seriously look at my evidence and answers and give reactions on my evidence explanation answers.   Aliexpress does not pay respect me as customer and does not read my information and keep ignoring it.
As seller gives bad performance, like in my case, Aliexpress does not give any constructive help in dispute, which makes Aliexpress very unrelyable. Aliexpress must oblige seller to investigate and report about wrong delivery but failed to do that. I recommend good sellers to speak to Aliexpress because they even loose good reputation through Aliexpress if Aliexpress does not improve customer service.
In the end (6 weeks later) Aliexpress gave me full refund. But Aliexpress did not give any explanation about it’s bad communication.